Really Cool Inconsequential Upgrade Today
Oct 9, 2011, 11:40 am
#1
Original Poster
Join Date: Dec 2007
Location: Chicago
Programs: DL PM
Posts: 82
Really Cool Inconsequential Upgrade Today
Had a really great customer service experience at the LGA Shuttle Terminal that I thought I would share because it made my day and was an example of great customer service and kindness.
I flew this morning to BOS with an overseas colleague on the same PNR. At check in, the agent asked if I wanted to separate the PNR because my colleague didn't have a Skymiles number and that was holding us back from getting upgrades. I said no, I'd rather sit with him. She then kindly offered to sign him up for the program.
Then, when going thru security, she poked her head over and said that she was going to try to get him entered into the system to get us on the list. Long story short, she came with us to the gate, got his info in the system - including several trips over to us to clarify his address details - etc. And we got upgraded.
I say inconsequential because who cares about that on LGA to BOS, but it was really cool because she really went out of her way to do something kind. I don't think I've ever been more happy to give a 'Job Well Done' cert.
I flew this morning to BOS with an overseas colleague on the same PNR. At check in, the agent asked if I wanted to separate the PNR because my colleague didn't have a Skymiles number and that was holding us back from getting upgrades. I said no, I'd rather sit with him. She then kindly offered to sign him up for the program.
Then, when going thru security, she poked her head over and said that she was going to try to get him entered into the system to get us on the list. Long story short, she came with us to the gate, got his info in the system - including several trips over to us to clarify his address details - etc. And we got upgraded.
I say inconsequential because who cares about that on LGA to BOS, but it was really cool because she really went out of her way to do something kind. I don't think I've ever been more happy to give a 'Job Well Done' cert.
Oct 9, 2011, 11:56 am
#2
Join Date: Nov 2008
Location: SAT / MAA / BOM
Programs: CO Plat; UA 1K; EK Gold
Posts: 5,110
Had a really great customer service experience at the LGA Shuttle Terminal that I thought I would share because it made my day and was an example of great customer service and kindness.
I flew this morning to BOS with an overseas colleague on the same PNR. At check in, the agent asked if I wanted to separate the PNR because my colleague didn't have a Skymiles number and that was holding us back from getting upgrades. I said no, I'd rather sit with him. She then kindly offered to sign him up for the program.
Then, when going thru security, she poked her head over and said that she was going to try to get him entered into the system to get us on the list. Long story short, she came with us to the gate, got his info in the system - including several trips over to us to clarify his address details - etc. And we got upgraded.
I say inconsequential because who cares about that on LGA to BOS, but it was really cool because she really went out of her way to do something kind. I don't think I've ever been more happy to give a 'Job Well Done' cert.
I flew this morning to BOS with an overseas colleague on the same PNR. At check in, the agent asked if I wanted to separate the PNR because my colleague didn't have a Skymiles number and that was holding us back from getting upgrades. I said no, I'd rather sit with him. She then kindly offered to sign him up for the program.
Then, when going thru security, she poked her head over and said that she was going to try to get him entered into the system to get us on the list. Long story short, she came with us to the gate, got his info in the system - including several trips over to us to clarify his address details - etc. And we got upgraded.
I say inconsequential because who cares about that on LGA to BOS, but it was really cool because she really went out of her way to do something kind. I don't think I've ever been more happy to give a 'Job Well Done' cert.
Oct 9, 2011, 1:01 pm
#6
FlyerTalk Evangelist
Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
Posts: 12,646
Oct 9, 2011, 1:12 pm
#7
Join Date: Aug 2011
Location: missing YX more every day
Programs: Delta KM/PM/MM, Nexus, CLEAR, Sharriott Plat, IHG Plat, Hilton Gold, Hertz PC
Posts: 1,105
dilemma
For situations like this, I'm thinking more and more of a small supply of Starbucks gift cards, especially with the holidays coming up.
But maybe that's bribery? <sigh>
Last edited by AKC6; Oct 9, 2011 at 1:51 pm Reason: remove peripheral TSA reference
Oct 9, 2011, 1:13 pm
#8
Join Date: Nov 2010
Location: Planet Earth
Programs: | *G | STE | HGP ♦ | SPG Au | MR Au
Posts: 3,772
Anyways Delta Lurkers are among us =x
Which is why I find it funny how TA/BH at Southwest can accept tips.
Last edited by DHalltheway; Oct 9, 2011 at 1:18 pm
Oct 9, 2011, 1:20 pm
#9
FlyerTalk Evangelist
Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
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We certainly don't get enough Job Well Done certificates, and your idea provides an alternative.
And every airport (it seems) has a Starbucks.
Could a DL employee tells us whether there is some reason another DL employee should look askance at being offered a small gift card in recognition of service?
PS> Does anyone have a connection at Starbucks headquarters?
FlyerTalk logo'd Starbucks gift cards would be great!
Oct 9, 2011, 1:32 pm
#10
Join Date: Jul 2007
Location: KUL/TPA/OTP
Programs: UA1k, DL
Posts: 3,138
Wirelessly posted (iPhone 3G: Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_2_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8C148 Safari/6533.18.5)
I like that idea. ^
We certainly don't get enough Job Well Done certificates, and your idea provides an alternative.
And every airport (it seems) has a Starbucks.
Could a DL employee tells us whether there is some reason another DL employee should look askance at being offered a small gift card in recognition of service?
PS> Does anyone have a connection at Starbucks headquarters?
FlyerTalk logo'd Starbucks gift cards would be great!
Excellent idea!
Originally Posted by StayingHomeIsBetter
We certainly don't get enough Job Well Done certificates, and your idea provides an alternative.
And every airport (it seems) has a Starbucks.
Could a DL employee tells us whether there is some reason another DL employee should look askance at being offered a small gift card in recognition of service?
PS> Does anyone have a connection at Starbucks headquarters?
FlyerTalk logo'd Starbucks gift cards would be great!
Oct 9, 2011, 1:33 pm
#11
Join Date: Mar 2011
Programs: Delta Ballast Medallion, Card Carrying Honorary KM
Posts: 553
Also, gifts are NOT necessary, but of course, only a real jackass would be offended at receiving one, and I've never had my work hands slapped when a customer gives/sends an UNSOLICITED gift.
Oct 9, 2011, 1:58 pm
#12
Join Date: Jan 2000
Location: Canada
Programs: AS, DL, UA, Hyatt, SPG
Posts: 2,574
- Giving "above and beyond" personalisd customer service
- And signing someone up to SkyMiles (somethign that benefits Daddy Delta in the long run)
Why would that get any DL staffer in trouble?
OP - glad to hear about your positive experience.
Oct 9, 2011, 2:35 pm
#13
Join Date: Oct 2009
Location: MSP
Programs: Delta PM, 1MM
Posts: 3,784
You can commend her without all the details. Her customer service was exceptional, she went out of her way to welcome and assist an international visitor, she helped you and your colleague deal with Delta regulations, she made extra efforts to enroll a new Delta flyer into the Sky Miles program so s/he could receive credit for flights that day, etc., etc.
Oct 9, 2011, 3:15 pm
#14
Join Date: Mar 2005
Location: West of CLE
Programs: Delta DM/3 MM; Hertz PC; National EE; Amtrak GR; Bonvoy Silver; Via Rail Préférence
Posts: 5,384
No Upgrade is Inconsequential
You might end up with a MX or WX delay after boarding and be stuck on the plane. I'd much rather spend the delay in F than in Y.