Ok, this one takes the cake (another DL.com issue...)
Jul 15, 2011, 4:29 pm
#1
Original Poster
Join Date: Jan 2006
Location: DEN
Programs: UA 1K (MM), DL, AA, AS, HHonors, SPG, Kimpton, Hyatt, IC PC, Marriott Titanium (LT PLT), Hertz PC
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Ok, this one takes the cake (another DL.com issue...)
Searching for some tickets to DEN -- using ITA find the following routing:
OAK-SLC-DEN-SLC-LAS-LAX-OAK for $340.20. Great! Go to multi-city to search for the same routing and find it, but it prices out at $492.20. Curious as to what the difference may be, I click on the "taxes/fees" link, and guess what price shows there? You guessed it: $340.20 ...
Even within Delta.com, prices are not consistent. Pathetic, and it really makes me distrust anything I see on that website.
Boo Delta, Boo...
For those who want to see for themselves, the flights are:
7/31: OAK-SLC (DL4732)
7/31: SLC-DEN (DL4715)
8/6: DEN-SLC (DL 2516)
8/6: SLC-LAS (DL 1783)
8/6: LAS-LAX (DL 4816)
8/6: LAX-OAK (DL 4808)
OAK-SLC-DEN-SLC-LAS-LAX-OAK for $340.20. Great! Go to multi-city to search for the same routing and find it, but it prices out at $492.20. Curious as to what the difference may be, I click on the "taxes/fees" link, and guess what price shows there? You guessed it: $340.20 ...
Even within Delta.com, prices are not consistent. Pathetic, and it really makes me distrust anything I see on that website.
Boo Delta, Boo...
For those who want to see for themselves, the flights are:
7/31: OAK-SLC (DL4732)
7/31: SLC-DEN (DL4715)
8/6: DEN-SLC (DL 2516)
8/6: SLC-LAS (DL 1783)
8/6: LAS-LAX (DL 4816)
8/6: LAX-OAK (DL 4808)
Jul 15, 2011, 5:10 pm
#2
Join Date: Jul 2004
Location: NYC
Programs: DL PM, DL MM
Posts: 4,245
Searching for some tickets to DEN -- using ITA find the following routing:
OAK-SLC-DEN-SLC-LAS-LAX-OAK for $340.20. Great! Go to multi-city to search for the same routing and find it, but it prices out at $492.20. Curious as to what the difference may be, I click on the "taxes/fees" link, and guess what price shows there? You guessed it: $340.20 ...
Even within Delta.com, prices are not consistent. Pathetic, and it really makes me distrust anything I see on that website.
Boo Delta, Boo...
For those who want to see for themselves, the flights are:
7/31: OAK-SLC (DL4732)
7/31: SLC-DEN (DL4715)
8/6: DEN-SLC (DL 2516)
8/6: SLC-LAS (DL 1783)
8/6: LAS-LAX (DL 4816)
8/6: LAX-OAK (DL 4808)
OAK-SLC-DEN-SLC-LAS-LAX-OAK for $340.20. Great! Go to multi-city to search for the same routing and find it, but it prices out at $492.20. Curious as to what the difference may be, I click on the "taxes/fees" link, and guess what price shows there? You guessed it: $340.20 ...
Even within Delta.com, prices are not consistent. Pathetic, and it really makes me distrust anything I see on that website.
Boo Delta, Boo...
For those who want to see for themselves, the flights are:
7/31: OAK-SLC (DL4732)
7/31: SLC-DEN (DL4715)
8/6: DEN-SLC (DL 2516)
8/6: SLC-LAS (DL 1783)
8/6: LAS-LAX (DL 4816)
8/6: LAX-OAK (DL 4808)
Jul 15, 2011, 5:46 pm
#3
Original Poster
Join Date: Jan 2006
Location: DEN
Programs: UA 1K (MM), DL, AA, AS, HHonors, SPG, Kimpton, Hyatt, IC PC, Marriott Titanium (LT PLT), Hertz PC
Posts: 7,231
Showing the flights and the $492.20 fare...
And showing the $340.20 fare in the taxes and fees (with the $492.20 still showing in the background)...
Jul 15, 2011, 6:53 pm
#4
Join Date: Mar 2008
Programs: DL DM, SPG Plat
Posts: 696
If this is the worst thing you we had to complain about dl.com, we'd all be in pretty good shape.
It's a problem that the award search is pathetically bad.
It's a problem that sometimes your flight from NYC to DTW gets routed JFK NRT HKG DTW, with a "change airports" leg from NRT to HKG.
I can live with it mispricing a flight from DEN to OAK with 4 legs incorrectly.
Anyway, dunno about DL.com, but when I have a crazy routing like this, my corporate travel site also can't figure out how to price it well, but usually, as soon as they try to make the rez with DL, DL spits back the right price, and my corp travel site tells me that "your ticket has been repriced at XXX".
It's a problem that the award search is pathetically bad.
It's a problem that sometimes your flight from NYC to DTW gets routed JFK NRT HKG DTW, with a "change airports" leg from NRT to HKG.
I can live with it mispricing a flight from DEN to OAK with 4 legs incorrectly.
Anyway, dunno about DL.com, but when I have a crazy routing like this, my corporate travel site also can't figure out how to price it well, but usually, as soon as they try to make the rez with DL, DL spits back the right price, and my corp travel site tells me that "your ticket has been repriced at XXX".
Jul 15, 2011, 7:09 pm
#5
Original Poster
Join Date: Jan 2006
Location: DEN
Programs: UA 1K (MM), DL, AA, AS, HHonors, SPG, Kimpton, Hyatt, IC PC, Marriott Titanium (LT PLT), Hertz PC
Posts: 7,231
Exhibit B: The trip I ended up booking for SFO-DEN-SFO -- showed at $342.20 on ITA as well as delta.com. Got all the way past entering CC info, and got a "fare change" notice. Instantly left delta.com and went to Orbitz and booked it at the originally quoted $342.20.
Double Boo Delta...
Jul 15, 2011, 8:13 pm
#7
Join Date: Jul 2004
Location: NYC
Programs: DL PM, DL MM
Posts: 4,245
Here you go Mr Happiness - it's pretty small, but you can see...still $340.20 on delta.com
http://flyertalk.com/forum/members/f...ure3118-dl.jpg
Seems like it's Boo GBADGER Boo
http://flyertalk.com/forum/members/f...ure3118-dl.jpg
Seems like it's Boo GBADGER Boo
Jul 15, 2011, 9:33 pm
#9
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,264
When there are frequent pricing errors like this, it undermines faith in Delta's eCommerce channel in the consumers' eyes.
Jul 15, 2011, 10:11 pm
#10
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Here you go Mr Happiness - it's pretty small, but you can see...still $340.20 on delta.com
http://flyertalk.com/forum/members/f...ure3118-dl.jpg
Seems like it's Boo GBADGER Boo
http://flyertalk.com/forum/members/f...ure3118-dl.jpg
Seems like it's Boo GBADGER Boo
Which is why this is a problem.
Exactly. This sort of thing makes me want to not even go to Delta.com to purchase flights.
Jul 15, 2011, 11:11 pm
#11
Join Date: Jul 2003
Location: Orange Park, FL, United States
Programs: Delta Skymiles PM
Posts: 504
Delta Data Error
Was scheduled MSP-JAX on an Embrier with 12 seats in first class. The board at Delta showed 8 seats assigned, and 1 available. Gate agent had it better she said 8 reserved with 4 available. This was 20 min prior to flight. The board was correct 10 minutes before flight.
Unfortunately, flight was delayed 30 minutes with 10 more added as the plane was fully boarded but the door not closed. Then we did a taxi tour of the airport and returned to the gate because of paperwork. Seemed like they were planning to drive to Jax.
Unfortunately, flight was delayed 30 minutes with 10 more added as the plane was fully boarded but the door not closed. Then we did a taxi tour of the airport and returned to the gate because of paperwork. Seemed like they were planning to drive to Jax.
Jul 16, 2011, 7:15 am
#12
Join Date: Jul 2004
Location: NYC
Programs: DL PM, DL MM
Posts: 4,245
You're missing the point -- the inconsistency is the problem here. Why should I see those flights at $492 and you see them at $340? That makes no sense... Particularly when the price requested from me is $492, but the fare calculation actually shows it as $340...
Which is why this is a problem.
Exactly. This sort of thing makes me want to not even go to Delta.com to purchase flights.
Which is why this is a problem.
Exactly. This sort of thing makes me want to not even go to Delta.com to purchase flights.
Looking at your screenshot maybe you are getting it for $492 because you're pricing the return as 4 one-way segments
Jul 16, 2011, 5:26 pm
#13
Original Poster
Join Date: Jan 2006
Location: DEN
Programs: UA 1K (MM), DL, AA, AS, HHonors, SPG, Kimpton, Hyatt, IC PC, Marriott Titanium (LT PLT), Hertz PC
Posts: 7,231
Still missing the point -- the itinerary should price out at 340 -- and even does on delta.com's taxes and fees. No matter how you search for it, it should price out the same. The issue is internal to delta.com. At the very least, the price should be consistent within a specific search (which its not).
Jul 16, 2011, 7:42 pm
#14
Join Date: Jul 2004
Location: NYC
Programs: DL PM, DL MM
Posts: 4,245
Still missing the point -- the itinerary should price out at 340 -- and even does on delta.com's taxes and fees. No matter how you search for it, it should price out the same. The issue is internal to delta.com. At the very least, the price should be consistent within a specific search (which its not).
For example...a multi-city of LGA-ATL and ATL-MOB is not going to price out the same as LGA-MOB with an ATL connection
Why the price shows up different in the taxes, yes - I agree, that is problem
Jul 16, 2011, 8:01 pm
#15
Join Date: Jul 2007
Location: OMA
Programs: DL Diamond, Marriott. Hilton Diamond, Hertz something...
Posts: 1,265
Still missing the point -- the itinerary should price out at 340 -- and even does on delta.com's taxes and fees. No matter how you search for it, it should price out the same. The issue is internal to delta.com. At the very least, the price should be consistent within a specific search (which its not).