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First Class Monetization, or FCM: The Definitive Thread

First Class Monetization, or FCM: The Definitive Thread

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Old Dec 10, 15, 8:14 pm
  #2821  
 
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Originally Posted by anc-ord772 View Post
Is this a great deal, no. Is it FCM, no idea.

Booked LAX-JFK-ROC for the weekend after Christmas. Paid $121+20k miles each for two pax. DL had been pricing the upsell to D1 between $550-625 per person, which was too rich for my blood.

I was poking around my itineraries before my flight on Saturday and noticed DL peddling an upgrade to an I fare for $324 per person. I bit.
$445 for a route that generally runs $1K+? Not bad at all. I would have gone for it too.
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Old Dec 10, 15, 8:30 pm
  #2822  
 
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Originally Posted by WWads View Post
$445 for a route that generally runs $1K+? Not bad at all. I would have gone for it too.
$445 was the cash portion; don't forget the 20K miles included in the price.

Still a good price? Up to the buyer.
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Old Dec 14, 15, 1:13 pm
  #2823  
 
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Originally Posted by anc-ord772 View Post
Is this a great deal, no. Is it FCM, no idea.

Booked LAX-JFK-ROC for the weekend after Christmas. Paid $121+20k miles each for two pax. DL had been pricing the upsell to D1 between $550-625 per person, which was too rich for my blood.

I was poking around my itineraries before my flight on Saturday and noticed DL peddling an upgrade to an I fare for $324 per person. I bit.
Checked my credit card bill and noticed Delta processed the first upgrade at $324, and the second at $824 for a total of $1,148. A very nice agent and a supervisor agreed to refund the $500 difference. They said the actual price should have been $1,148, but honored the website amount of $648.
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Old Dec 14, 15, 1:45 pm
  #2824  
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Originally Posted by anc-ord772 View Post
...They said the actual price should have been $1,148, but honored the website amount of $648.
Maybe a web site glitch.

I suspect there was one seat at $324 which exhausted that fare bucket and the second seat came out of a higher cost bucket. If that were the case sure the offer should not have occurred in the first place.

Of course, this is just conjecture.
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Old Dec 14, 15, 1:55 pm
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Originally Posted by serfty View Post
Maybe a web site glitch.

I suspect there was one seat at $324 which exhausted that fare bucket and the second seat came out of a higher cost bucket. If that were the case sure the offer should not have occurred in the first place.

Of course, this is just conjecture.
That's what I think happened as well. I've never seen a multi passenger web upsell list two different prices.
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Old Dec 14, 15, 2:59 pm
  #2826  
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Originally Posted by anc-ord772 View Post
That's what I think happened as well. I've never seen a multi passenger web upsell list two different prices.
If it behaves like buying multiple tickets on the same reservation, the price would have been $824 each for two seats.
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Old Dec 14, 15, 4:17 pm
  #2827  
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When the fare class availability differs, you need to make the reservations separately in order not to fall into Delta's trap of pricing both tickets at the higher fare.
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Old Dec 14, 15, 4:23 pm
  #2828  
 
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Originally Posted by MSPeconomist View Post
If it behaves like buying multiple tickets on the same reservation, the price would have been $824 each for two seats.
Quite true. In this case however something went haywire.

Last edited by anc-ord772; Dec 14, 15 at 5:21 pm
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Old Dec 14, 15, 5:38 pm
  #2829  
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Originally Posted by anc-ord772 View Post
Checked my credit card bill and noticed Delta processed the first upgrade at $324, and the second at $824 for a total of $1,148. A very nice agent and a supervisor agreed to refund the $500 difference. They said the actual price should have been $1,148, but honored the website amount of $648.
I had a similar experience. I was quoted $200 to upfare ATL-PHX at the ATL A17 SC. A week later I notice my card was dinged for $586. I managed to get the difference refunded too.
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Old Dec 14, 15, 8:27 pm
  #2830  
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Originally Posted by CMK10 View Post
I had a similar experience. I was quoted $200 to upfare ATL-PHX at the ATL A17 SC. A week later I notice my card was dinged for $586. I managed to get the difference refunded too.
Ah, DL taking a page out of UA's book. Awesome.

Upgraded 6 days in advance for EYW-ATL into F5, but still not cleared for ATL-RSW tomorrow despite F8. The upgrade processor is dyslexic or something.
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Old Dec 16, 15, 9:16 am
  #2831  
 
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Same day trip from MCI-ORD coming up, had booked it inexpensively, and at least two of the upgrades were unlikely to clear. Checking seat assignments today and found an offer to upgrade the entire itinerary for $141. I bit.
Except when I got past the payment page, I got an error with a phone number to call website support.
Website support told me the price to upgrade was $600+. Not interested.
"What were you offered?" - $141. (I took a screen shot, but didn't offer this info)
"I'm not seeing that, the best I can get is $298, let me get a supervisor to over-ride it."
Ok.
Took 19 minutes with website support, but honored the price originally quoted.

Honestly, I get that inventory is dynamic. I even get that the offer may not have been valid any longer based on bookings. I don't get, and will never understand, why there is not a record of what is offered. It has to generate from somewhere.

Anyway... I'd say this one fits the FCM name...


Added: Just received the emailed itin / receipt, and they simply rebuilt the itinerary in A class (the upgrade offer didn't specify class) and the total cost was $5 less, so lightheartedly, I guess that makes my time worth about $15/hour to Delta... (said tongue-in-cheek, based on spending 20 min to save $5.)

Last edited by brkandjfk; Dec 16, 15 at 9:23 am Reason: Updated info
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Old Dec 18, 15, 9:54 am
  #2832  
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I think I'm done flying for 2015, 52 segments on DL, 28 were FCM. The only reason it's not higher is I don't like to pay on tickets I'm concerned may get cancelled by clients (I'd have to eat the FCM portion). I expect the number will be higher in 2016, I have really come to appreciate the SDC flexibility of these tickets along with the bonus MQM, bonus SkyBonus points, and ability to select seats early.
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Old Dec 18, 15, 10:10 am
  #2833  
 
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I just took advantage of FCM for a New Years trip.....DL has some dirt cheap FC fares out there during the holidays (obviously when biz travel slows down).
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Old Dec 18, 15, 4:20 pm
  #2834  
 
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I'm seeing a great offer to upgrade for
$771.00(USD) per passenger entire trip*
*total price including taxes and fee
on a one-way SAT-ATL-DAY. I paid $251 all-in for my U class ticket, so I'll try my luck at the upgrade lottery.
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Old Dec 18, 15, 4:28 pm
  #2835  
 
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Originally Posted by mattp1987 View Post
I'm seeing a great offer to upgrade for

on a one-way SAT-ATL-DAY. I paid $251 all-in for my U class ticket, so I'll try my luck at the upgrade lottery.
Lol! Yeah I wouldn't be interested in that offer at all.
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