DL 68 ATL to CPH Diverted to Empty Lavatories 6/11
Jun 20, 2011, 3:42 pm
#16
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It looks like they were part way out over the ocean, and turned around. - Maybe around 400 miles out!
http://flightaware.com/live/flight/D...215Z/KATL/EKCH
http://flightaware.com/live/flight/D...215Z/KATL/EKCH
Jun 20, 2011, 4:01 pm
#17
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It looks like they were part way out over the ocean, and turned around. - Maybe around 400 miles out!
http://flightaware.com/live/flight/D...215Z/KATL/EKCH
http://flightaware.com/live/flight/D...215Z/KATL/EKCH
Jun 20, 2011, 8:13 pm
#21
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The "story" is true. I was on flight 68 in BE and had extensive conversations with the purser regarding the lavatory situation. The delay caused me to miss my SAS flight to Stockholm and as a result, the need to purchase a new ticket at the walk up rate. I finally sent my email to Delta today asking for an explanation (and compensation).
Jun 21, 2011, 2:34 am
#22
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The "story" is true. I was on flight 68 in BE and had extensive conversations with the purser regarding the lavatory situation. The delay caused me to miss my SAS flight to Stockholm and as a result, the need to purchase a new ticket at the walk up rate. I finally sent my email to Delta today asking for an explanation (and compensation).
Jun 21, 2011, 2:42 am
#23
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To my knowledge, when you have separate tickets you are SOL. In many cases you can get to your destination cheaper, but that's a risk that you are taking: if the first flight has an issue you can end up with your onwards ticket voided. The airline operating the first flight is not responsible for getting you to your final destination. In fact, even if you are connecting to a flight on the same airline, if you have separate tickets you are SOL.
You should be able to invoke EU regulation for a delayed flight and get some cash compensation (or you can try to bargain with DL for delta dollars or skypesos), but you will most likely not get compensated for the walk-up fare for your onwards flight.
ETA: Since it was clearly a DL mishap and it was their fault (it wasn't the weather or some other objective reason), I think DL should proactively compensate all pax for the delay. Luckily there are EU regulations tho
You should be able to invoke EU regulation for a delayed flight and get some cash compensation (or you can try to bargain with DL for delta dollars or skypesos), but you will most likely not get compensated for the walk-up fare for your onwards flight.
ETA: Since it was clearly a DL mishap and it was their fault (it wasn't the weather or some other objective reason), I think DL should proactively compensate all pax for the delay. Luckily there are EU regulations tho
Jun 21, 2011, 4:58 am
#24
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[QUOTE=florin;16598164]To my knowledge, when you have separate tickets you are SOL. In many cases you can get to your destination cheaper, but that's a risk that you are taking: if the first flight has an issue you can end up with your onwards ticket voided. The airline operating the first flight is not responsible for getting you to your final destination. In fact, even if you are connecting to a flight on the same airline, if you have separate tickets you are SOL.
Correct. Actually, it wasn't an issue of being cheaper, just faster to my destination. My request for compensation does necessarily mean I am asking for cash in the amount of the expenditure. There are many forms of compensation.
Correct. Actually, it wasn't an issue of being cheaper, just faster to my destination. My request for compensation does necessarily mean I am asking for cash in the amount of the expenditure. There are many forms of compensation.
Jun 21, 2011, 6:36 am
#26
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Jun 21, 2011, 9:52 am
#27
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Actually, I was wrong. According to the actual text of this law, it does not apply to flights TO the EU if the carrier is not a EU carrier. So I guess in this case, if the carrier was Delta and it was flying to (not from) the EU, then the law does not apply.
1. This Regulation shall apply:
(a) to passengers departing from an airport located in the territory of a Member State to which the Treaty applies;
(b) to passengers departing from an airport located in a third country to an airport situated in the territory of a Member State to which the Treaty applies, unless they received benefits or compensation and were given assistance in that third country, if the operating air carrier of the flight concerned is a Community carrier.
(a) to passengers departing from an airport located in the territory of a Member State to which the Treaty applies;
(b) to passengers departing from an airport located in a third country to an airport situated in the territory of a Member State to which the Treaty applies, unless they received benefits or compensation and were given assistance in that third country, if the operating air carrier of the flight concerned is a Community carrier.
Jun 21, 2011, 10:08 am
#28
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Jun 21, 2011, 10:20 am
#29
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Actually, I was wrong. According to the actual text of this law, it does not apply to flights TO the EU if the carrier is not a EU carrier. So I guess in this case, if the carrier was Delta and it was flying to (not from) the EU, then the law does not apply.
Article 6
Delay
1. When an operating air carrier reasonably expects a flight to be delayed beyond its scheduled time of departure:
(a) for two hours or more in the case of flights of 1500 kilometres or less; or
(b) for three hours or more in the case of all intra-Community flights of more than 1500 kilometres and of all other flights between 1500 and 3500 kilometres; or
(c) for four hours or more in the case of all flights not falling under (a) or (b),
passengers shall be offered by the operating air carrier:
(i) the assistance specified in Article 9(1)(a) and 9(2); and
(ii) when the reasonably expected time of departure is at least the day after the time of departure previously announced, the assistance specified in Article 9(1)(b) and 9(1)(c); and
(iii) when the delay is at least five hours, the assistance specified in Article 8(1)(a).
2. In any event, the assistance shall be offered within the time limits set out above with respect to each distance bracket.
<snip>
Article 9
Right to care
1. Where reference is made to this Article, passengers shall be offered free of charge:
(a) meals and refreshments in a reasonable relation to the waiting time;
(b) hotel accommodation in cases
- where a stay of one or more nights becomes necessary, or
- where a stay additional to that intended by the passenger becomes necessary;
(c) transport between the airport and place of accommodation (hotel or other).
2. In addition, passengers shall be offered free of charge two telephone calls, telex or fax messages, or e-mails.
3. In applying this Article, the operating air carrier shall pay particular attention to the needs of persons with reduced mobility and any persons accompanying them, as well as to the needs of unaccompanied children.
Delay
1. When an operating air carrier reasonably expects a flight to be delayed beyond its scheduled time of departure:
(a) for two hours or more in the case of flights of 1500 kilometres or less; or
(b) for three hours or more in the case of all intra-Community flights of more than 1500 kilometres and of all other flights between 1500 and 3500 kilometres; or
(c) for four hours or more in the case of all flights not falling under (a) or (b),
passengers shall be offered by the operating air carrier:
(i) the assistance specified in Article 9(1)(a) and 9(2); and
(ii) when the reasonably expected time of departure is at least the day after the time of departure previously announced, the assistance specified in Article 9(1)(b) and 9(1)(c); and
(iii) when the delay is at least five hours, the assistance specified in Article 8(1)(a).
2. In any event, the assistance shall be offered within the time limits set out above with respect to each distance bracket.
<snip>
Article 9
Right to care
1. Where reference is made to this Article, passengers shall be offered free of charge:
(a) meals and refreshments in a reasonable relation to the waiting time;
(b) hotel accommodation in cases
- where a stay of one or more nights becomes necessary, or
- where a stay additional to that intended by the passenger becomes necessary;
(c) transport between the airport and place of accommodation (hotel or other).
2. In addition, passengers shall be offered free of charge two telephone calls, telex or fax messages, or e-mails.
3. In applying this Article, the operating air carrier shall pay particular attention to the needs of persons with reduced mobility and any persons accompanying them, as well as to the needs of unaccompanied children.
Jun 21, 2011, 1:37 pm
#30
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To my knowledge, when you have separate tickets you are SOL. In many cases you can get to your destination cheaper, but that's a risk that you are taking: if the first flight has an issue you can end up with your onwards ticket voided. The airline operating the first flight is not responsible for getting you to your final destination. In fact, even if you are connecting to a flight on the same airline, if you have separate tickets you are SOL.