DL4157 - 4 hour Tarmac Delay @ JFK on 5/26
May 28, 2011, 2:11 pm
#16
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He quoted your claim that "it would take hours to serve 70 people their beverage of choice that way" and responded with an example that showed that it can be accomplished in less than an hour. He did not comment on whether it should or could legally be done in this particular situation.
May 28, 2011, 2:30 pm
#17
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Sorry, but to me, having people out on the tarmac that long is irresponsible. Just go back to the gate, get everyone off the plane, and reboard when things are back to normal. It's way too stressfull, and it's not about security anymore, it's about money. If Delta can turn around a flight because a guy was wasted, then i see no reason why people should suffer for hours in their seats without food or water, that is for those in coach.
May 28, 2011, 2:33 pm
#18
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I do, yes. I think that's the least they can do...
May 28, 2011, 3:53 pm
#19
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Sorry, but to me, having people out on the tarmac that long is irresponsible. Just go back to the gate, get everyone off the plane, and reboard when things are back to normal. It's way too stressfull, and it's not about security anymore, it's about money. If Delta can turn around a flight because a guy was wasted, then i see no reason why people should suffer for hours in their seats without food or water, that is for those in coach.
May 28, 2011, 4:13 pm
#20
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Safety first. No debate about that. But I find it hard to believe that every minute is fully consumed when they are sitting, just like us, for four hours on a tarmac. An update every now and then seems only courteous at the very least - necessary when you're the airline at the top of the worst-customer-service list.
May 28, 2011, 4:16 pm
#21
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I disagree 100% it all depends if that is your destination. If I am connecting and have no chance do to the delay I rather get a room and do it again the next day.
May 28, 2011, 9:00 pm
#22
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Also, for those passengers that are on your flight that are not connecting, there is essentially no benefit to them to cancel the flight.
May 28, 2011, 9:35 pm
#23
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That's why the airline should give you the option to deplane and cancel your ticket. Passengers who want to travel can stay on...
May 29, 2011, 5:07 am
#24
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What if the flight is only once a day or less (especially for international flights)? Then you're waiting 24 hours rather than a shorter delay.
Also, for those passengers that are on your flight that are not connecting, there is essentially no benefit to them to cancel the flight.
Also, for those passengers that are on your flight that are not connecting, there is essentially no benefit to them to cancel the flight.
May 29, 2011, 9:01 am
#25
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If you are flying up to yyz from JFK, pax might consider LAN's [daily] service from JFK to yyz. They operate this service on an internationally equipped 767. I have searched and often find their fares on this route to be less than DL, AA or AC's.
While LAN has no advantage over JFK runway delays, and only offer one departure option, they win in term of aircraft type on this route. If their schedule aligns with yours, it is worth considering.
May 29, 2011, 7:17 pm
#26
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The primary points are that:
The manner in which a company addresses its problems and challenges speaks volumes about its true commitment to customer service. It may not change the outcome but at least I may think that you actually care about me as something other than a revenue stream.
- Immediately after the door was shut we were told of a 2-stage delay totaling 90 minutes. They clearly knew this in advance and we could have waited it out inside the terminal instead.
- I understand the helplessness of a weather delay, and I know that neither the FA or the pilot can do anything other than wait along with us, but the quality of the updates/service during the 4 hours was substandard. As someone pointed out, if WN can serve 140 passengers without a cart surely this FA could have made a similar effort for the 30 we had onboard (flight was 1/2 full).
The manner in which a company addresses its problems and challenges speaks volumes about its true commitment to customer service. It may not change the outcome but at least I may think that you actually care about me as something other than a revenue stream.