FAQ: Flying to London on DL

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Old Apr 7, 19, 1:29 am   -   Wikipost
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LHR is a big place and terminals are not connected airside. Airside transfers are done by bus. Landside transfers can be made via the free Heathrow Connect train to T1/2/3. To get from T4 to T5, you can either take train and transfer at T1/2/3 or, depending on timing, use the local bus (free) from T4 to T5.



All Delta Flights depart from London Heathrow Terminal 3:
Check in for DL flights departing LHR T3 is in the same area of the terminal used by VS. This is the southside of the T3 check in area - if looking straight on at the building, go to the left. Business, DM, and PM can use the Upper Class Check in area.

Boston:
DL 58: BOS-LHR...A332.
DL 59: LHR-BOS...A332 (Arrives at Terminal E).

New York:
DL 401: JFK-LHR...A332.
DL 402: JFK-LHR...A332.
DL 403: JFK-LHR...A332.

DL1: LHR-JFK...A332.
DL2: LHR-JFK...A332.
DL3: LHR-JFK...A332.

Atlanta:
DL 30: ATL-LHR...A332.
DL 32: ATL-LHR...A333.

DL 31: LHR-ATL...A332.
DL 33: LHR-ATL...A333.

Detroit:
DL 16: DTW-LHR...A332.
DL 18: DTW-LHR...B763.

DL 17: LHR-DTW...A332.
DL 19: LHR-DTW...B763.

Minneapolis:
DL 10: MSP-LHR...B763.

DL 11: LHR-MSP...B763.

Philadelphia: No longer operates.
DL 194: PHL-LHR...75W.
DL 195: LHR-PHL...75W.

Seattle: Now operated by VS.
DL 4349: SEA-LHR...B789.
DL 4348: LHR-SEA...B789.

Some notes on seats: I have not discussed extensively, as it has been covered ad nauseam on the forum.

Comfort+ - LINK

764:
The J the configuration is 1-2-1. If traveling with a companion, the two middle seats work well, as they're next to each other. With the window seats, the seat console is between the passenger and the aisle on the odd seats, minimizing being bumped by someone in the aisle. Some people do not like the forward seats (1-3) due to galley noise while others like these seats for their privacy.

For Y seats, row 30 (exit row) has tons of space. Comfort+ are rows 15-18. Row 15 is the bulkhead C+ seat - opinions vary, but the legroom here is not as good as on the 763. Refer to the C+ FAQ for pictures.

763:
The 763s on this route are the modified a/c with lie flat J seats. The rows with C+ on the 76Ws typically used on LHR flights are 16-21.

DL Forum 763 Mod Tracking (lots of info on seats) - LINK

Beginning in spring 2018, many of Delta's B767 flights to London were switched to A330s instead, which is generally thought to be a more comfortable aircraft type, especially in business class.

Want to see London on approach to LHR?
If you want the chance to get a good look at London when landing @ LHR (assuming the weather cooperates), sit on the right side of the a/c. If winds dictate landing patterns over the city, you'll see it from this side. Pics from one of my landings.

Immigration & Baggage Collection @ LHR

The FA's will provide a landing card for those with non EU/EEA passports. If you're staying in the UK, you'll need the address (hotel, residence, etc.) for your landing card. Passport control will request the landing card and your passport.

Upon deplaning, you will head to the UK Border Agency (UKBA) checkpoint if remaining in the UK or follow the purple "flight connections" signage if you have an onward flight from any LHR terminal.

If you are connecting, refer to the Heathrow website for details on other terminals and specific flight connections.

When flying BE, the FA's hand out FastTrack passes, which often speed the process of entering the UK, the immigration queues can take a while.
  • T3: As you enter the immigration hall, the UK/EU desks are immediately to your left, keep going straight. The entry to the non-EU passport queue will be ahead on the left and FastTrack will be directly ahead. Keep an eye on the regular queue because it's often faster than FastTrack (more agents).
  • T4: If looking at the UKBA desks, the FastTrack lane has been moved to the center of the passport control area and is in between the EU and non-EU passport queues. In the absence of a FastTrack card, I try to be prompt in getting to passport control...closer to the front, the better!

**Also, be sure to have a copy of your itinerary with you as border agents sometimes ask for evidence of your planned departure from the UK.

Baggage:
After clearing passport control, pax head downstairs to collect their baggage (T3 or T4). LHR baggage is generally pretty good and the priority tags work most of the time^. There are cash machines, vending machines, and restrooms in the baggage hall.

Upon collecting baggage, pax pass through customs and then enter the arrivals hall. Booked taxi courier drivers are often waiting across from the exit doors.
  • T3: As you exit customs into the arrivals hall, follow the lane around - the ramp to the Underground and Heathrow Connect/Express will be on the left. Hotel bus shuttles (Hoppa bus) and the taxi rank are also to the left and outside.
  • T4: Go to the left for the Heathrow Connect/Express trains and go to the right for Underground trains (The Underground (AKA the Tube) is the cheapest way into London via the Piccadilly Line; Heathrow Connect to Paddington with a few stops in between is in the middle; the Heathrow Express is the most expensive direct service to Paddington). Rental car and limousine desks are to the right. Rental car and hotel shuttle buses (Hotel Hoppa) are outside of the terminal - follow posted signs.


Baggage storage is also available outside of security.
  • T3: Left Luggage is near the WH Smith in the arrivals hall.
  • T4: Exit to the right and it is across from the escalators that go down to the Tube station.
It currently costs 5GBP/item for 0-4 hours, 11GBP/item for 4-24 hours storage, and 5GBP/item for each additional 24 hours.

Lounges:

Arrivals @ LHR T3:

D1, DM, and PM can use the VS Revivals Lounge on the mezzanine level. Unlike with departures lounges, DM and PM are not allowed to bring a guest along to the Revivals Lounge (unless flying in D1/Upper Class).

Departures:

LHR T3: Delta One passengers, DMs, and PMs have access to the VS Clubhouse lounge. DMs and PMs may bring one guest who is traveling on the same flight. A 3rd party lounge (the "No. 1 Traveller" Lounge) is offered to GM traveling in economy or Premium Economy.


NOTE: Although the dl.com Sky Club Locations page states that Sky Club members get access to the SkyTeam lounge at LHR, I've had agents at the desk there tell me that my SC card does not matter and my ST Elite+ status is what gets me access unless flying in J.
FT Discussion:
Paid SC Member Denied Access to LHR Sky Team Lounge

Check in and security at LHR T4 (AF, KL, and other SkyTeam partners):
Check in for SkyPriority and J pax is at the desks used for SkyTeam pax.

As far as time for check in, Delta Check In Time Requirements. On that note, I have family (Medallions) who have checked in (with checked baggage) right at 60 minutes before the flight and made it through security and to the plane with a few minutes to spare.

FastTrack for the security checkpoint - The FT lane is to the left if looking at the main security queuing point. Pax flying in J can use FT. I have been able to use FT when flying in Y by showing my DM card. Not sure if it is the policy, but I last used it on March 2013 with no issue. Others have also reported success using the FT lane by showing their credentials.

NOTE: Increased security measures at LHR security checkpoints are creating delays - Email I received from DL LINK

If flying AF or KL from LHR, the latest check in time changes effective 1 Feb 2012: Changes to Latest Check-in Time at LHR on AF/KL
More discussion on London and the UK:
FT UK & Ireland Forum - LINK
UK Air Passenger Duty

DL paid ground transfer JFK-EWR/LGA on TATL flights - LINK

Delta and Virgin Atlantic (VS) Partnership:
dl.com: VIRGIN ATLANTIC PARTNERSHIP FAQS
FT thread: Delta Virgin Atlantic Partnership

NOTE: At LHR, DL and VS use T3 while other SkyTeam carriers use T4. These terminals are not connected air or landside.

VS Fare Classes:
VS fare classes do not align with DL fare classes. VS fare buckets:
Upper Class - J, C, D, I, Z, G (G is an award & upgrade fare class)
Premium Economy W, S, H, K, P
Economy Y, B, R, L, U, M, E, Q, X, V, N, O

Note that because Virgin Atlantic uses the same G fare class for both award tickets and upgrades, if using miles or GUCs to upgrade a Virgin Atlantic flight, it will be rebooked in G and may thus show up to Delta as ineligible for mileage earning with SkyMiles. This is incorrect, as upgraded tickets should earn miles based on the original coach ticket -- so if upgrading Virgin Atlantic flights, pay close attention to your SkyMiles earning and be ready to follow up with Delta to get the miles credited correctly.

dl.com - earning miles on VS (VS is a Tier 1 partner.): LINK

Medallion Benefits flying on VS (DM, PM, GM):
- Priority Check-In
- Priority Baggage Handling
- Priority Security
- Priority Boarding
- Baggage fee waiver for one additional piece up to 23kg (~50lbs)
- VS Clubhouse access with a same-day TATL flight on DL or VS (GMs: only at BOS/EWR/IAD/JFK/LAX/SFO, not LGW/LHR; PM have access at LGW, but not LHR unless in J; DM have access at LGW and LHR)

NOTE: VS J pax (and presumably Medallions) are now eligible for Fast Track security for connections, departures, and arrivals at LHR T3: LINK.

Clubhouse (Lounge) Access:

DL/VS J passengers get access to VS Clubhouse lounges at LGW/LHR and BOS/EWR/IAD/JFK/LAX/SFO with a same-day TATL flight on either DL or VS.

GM in W or Y have access to the BOS/EWR/IAD/JFK/LAX/SFO lounges but not LGW/LHR.

DM or PM in W or Y may use the LGW and LHR Clubhouse lounges as well as BOS/EWR/IAD/JFK/LAX/SFO, and may bring 1 guest traveling on the same flight with them.

DM/PM/GM in W or Y at LHR T3 have access to "No. 1 Traveller" lounge instead of, (for DMs in addition to), the VS Clubhouse.

LHR T3:
al330729's pics from the VS Clubhouse at LHR T3 - LINK

JFK:
As a DM flying JFK-LHR, I was able to use the VS Clubhouse at JFK. For pics, please see:
- Lounge - LINK
- Food - LINK
- Showers/Spa - LINK

VS Revivals (Arrivals) Lounge at LHR T3:
alee0729 had no issues accessing the VS Revivals Lounge following a DL arrival into T3. Shower pic - LINK

On Dec. 21, 2013, I stopped by the Revivals Lounge to get clarification on access for DL Medallion members. Per the agent, only pax flying Upper Class (Business) can currently access the lounge due to space issues; DL Medallion status does not = access. This may change once some DL flights start using T3 in Spring 2014.

Upgrading on VS-Operated Flights:
Virgin Atlantic Code Share Flight Questions
Using SM to Upgrade on VS

Access to Extra Leg Room Seats / Exit Rows on VS-operated Flights:
Possible Improvements to the DL-VS Relationship
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Old Nov 14, 16, 12:00 pm
  #1456  
 
Join Date: Oct 2009
Location: MSP
Programs: Delta PM, 1MM
Posts: 3,667
I found the No. 1 Lounge, which I used about ten days ago, to be quite a step down from the Clubhouse. A lot smaller and less attractive, with more limited food options.

Going through security has changed also. As a PM flying in VS PE I no longer had access to the UC security line. I was able to use a Fast Track line, which was shorter than the general security line but there was still a queue, unlike my past experiences using UC security.

On the plus side, flying into LHR T3 in VS PE I requested and received a Fast Track card and was through immigration, baggage claim, and customs within about 15 minutes of deplaning. I had no wait for a shower in the Revivals lounge. The lounge also has a good array of breakfast offerings, including a la carte options and espresso drinks.
CarmenOM is offline  
Old Nov 14, 16, 2:11 pm
  #1457  
 
Join Date: Jul 2010
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Originally Posted by flyerCO View Post
It's only LHR Clubhouse access that changed. Still get access in Y TATL to/from the UK, just not at LHR.
Thanks. The DL/VS partnership page says you can...but the SkyClub locations page doesn't. This partnership is annoying!
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Old Nov 14, 16, 3:35 pm
  #1458  
 
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So, it looks like DM/PM have also lost access to the private security channel at LHR and now get fast trak, like PE passengers.

My questions, if anybody has already gone through the experience:
PM on UC ticket.
- Can I access Revivals with a companion (non DM/PM, nor in UC, obviously) ?
- Can I take my companion with me tnrough the private channel ?
- Can I ask access for both of us to the No.1 Lounge (as a PM) ?

These new rules have not been layed out too clearly...
TIA

Last edited by thesaints; Nov 14, 16 at 3:50 pm
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Old Nov 14, 16, 4:36 pm
  #1459  
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As stated several times before NO guests allowed in revivals.

Even VS own Golds don't get guests.
UKtravelbear is offline  
Old Nov 14, 16, 7:51 pm
  #1460  
 
Join Date: Mar 2004
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From the Delta - Virgin Atlantic Partnership FAQ

- DO I HAVE ACCESS TO VIRGIN ATLANTIC CLUBHOUSE LOUNGES?
...
Diamond, Platinum and Gold Medallion Members are allowed to bring one guest.
...

Benefits All Around
...
Diamond and Platinum Medallion Members can reinvigorate after your flight to London in the Virgin Atlantic Revivals Lounge
...



also, from the FAQ
Priority Security: Priority security available at select airports. At LHR, Diamond and Platinum Medallion members will be able to use priority security through the Private Security Channel at Upper Class Wing or Upper Class Check-In. Gold Medallion members will be able to use priority security through the Fast Track Channel. Please see Virgin Atlantic agent for more details. Members are allowed to bring one guest through Priority Security and Fast Track.

Although, the front page now says
DM/PM Before you depart, enjoy complimentary access to LHR’s Fast Track security lane.

Last edited by thesaints; Nov 14, 16 at 7:59 pm
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Old Jan 16, 17, 6:18 pm
  #1461  
 
Join Date: Dec 2003
Location: NYC
Posts: 5,101
1) Does DL have any requirements for a passport for travel to London beyond "Must be valid for duration of your stay"? The State Dept writes "6 months recommended", but this isn't a UK requirement.

2) Thinking of traveling JFK-LHR in late March. Is RT J price likely to change from $2,625 (so long as 21 day advance purchase)?
richarddd is offline  
Old Jan 16, 17, 9:53 pm
  #1462  
 
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Originally Posted by richarddd View Post
1) Does DL have any requirements for a passport for travel to London beyond "Must be valid for duration of your stay"? The State Dept writes "6 months recommended", but this isn't a UK requirement.
I believe for the UK your passport only has to be valid on the day of your departure. For the Netherlands it has to be three months beyond your departure date, and Germany I think is six months (so no side trips ) -- so some countries do have restrictions like this.

That being said, it probably wouldn't hurt to get it renewed before you go -- there are lots of reports on FT of airline agents enforcing their own idea of the regulations...
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Old Jan 17, 17, 9:14 am
  #1463  
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Originally Posted by richarddd View Post
1) Does DL have any requirements for a passport for travel to London beyond "Must be valid for duration of your stay"? The State Dept writes "6 months recommended", but this isn't a UK requirement.

2) Thinking of traveling JFK-LHR in late March. Is RT J price likely to change from $2,625 (so long as 21 day advance purchase)?
I agree with TheMadBrewer that you run the risk of a creative agent who thinks they know rules that don't actually exist, since many countries do require 6 months. Up to you but if you have any chance to renew before your trip, would be better to do it to be safe.

As for prices, if it is a 7+ day trip with 1+ month advance purchase and a Saturday night stay, you do occasionally see even cheaper than that (sometimes as low as the $1600-$1800 range), though hard to know for sure. And there definitely is the possibility of prices going up higher before the 21-day window if demand is high for your flights, so hard to say unfortunately.

But, I have recently gotten a few promo emails from DL offering $100 off a roundtrip within a day of searching for flights to London and not completing a booking, as an incentive to come back and book. So might be worth doing a few London flight searches while logged in to see if you get any incentives, at the very least.
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Old Mar 6, 17, 1:45 am
  #1464  
 
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Update on VS Clubhouse access at LHR: owtrspace reports that DMs in Y have access to the LHR Clubhouse as of about mid-February, though delta.com hasn't been updated to reflect this change.
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Old Mar 9, 17, 2:09 pm
  #1465  
 
Join Date: Mar 2011
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Originally Posted by CKDGM View Post
Update on VS Clubhouse access at LHR: owtrspace reports that DMs in Y have access to the LHR Clubhouse as of about mid-February, though delta.com hasn't been updated to reflect this change.
Confirmed: https://pro.delta.com/content/agency...c-clubhou.html
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Old Mar 19, 17, 12:49 pm
  #1466  
 
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I am sure this has been answered before in this long thread, but after 10 minutes of searching I can't find an answer, thanks for repeating:


Flying to LHR on VS for the first time. We are a DL PM and a GM flying in PE.

Is there any expedited (Fast track?) immigration upon arrival in LHR and will we have access to it? I've read about FA's handing out access cards to pax on board, but only in D1 or UC. Do Platinum Medallions also get this and can they bring a guest (in this case a GM). Thanks.
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Old Mar 19, 17, 1:00 pm
  #1467  
 
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Originally Posted by jdrtravel View Post
I am sure this has been answered before in this long thread, but after 10 minutes of searching I can't find an answer, thanks for repeating:


Flying to LHR on VS for the first time. We are a DL PM and a GM flying in PE.

Is there any expedited (Fast track?) immigration upon arrival in LHR and will we have access to it? I've read about FA's handing out access cards to pax on board, but only in D1 or UC. Do Platinum Medallions also get this and can they bring a guest (in this case a GM). Thanks.
yes, you will have to ask for it. Not sure about the official policy on companions, but it the past I've got the card also for a no-status.
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Old Mar 19, 17, 2:43 pm
  #1468  
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Originally Posted by thesaints View Post
yes, you will have to ask for it. Not sure about the official policy on companions, but it the past I've got the card also for a no-status.
I want to say they give them out to PE passengers I believe. However as I only will fly them in J I'm not sure.
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Old Mar 19, 17, 2:56 pm
  #1469  
 
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Originally Posted by jdrtravel View Post
I am sure this has been answered before in this long thread, but after 10 minutes of searching I can't find an answer, thanks for repeating:


Flying to LHR on VS for the first time. We are a DL PM and a GM flying in PE.

Is there any expedited (Fast track?) immigration upon arrival in LHR and will we have access to it? I've read about FA's handing out access cards to pax on board, but only in D1 or UC. Do Platinum Medallions also get this and can they bring a guest (in this case a GM). Thanks.
I fly VS to London in PE once or twice a year, most recently last October. The FAs pass out the Fast Track cards in UC, but not PE. I always ask for one, explaining that I'm a Delta PM; the FAs have always willingly given it to me. Fast Track makes a big difference. Once I was traveling with non-medallion friends who were in regular economy. It took them 30-45 minutes to catch up with me in baggage claim, where I was waiting with all our bags.

I don't know about a guest. I would guess yes, if on same PNR.
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Old Mar 19, 17, 8:05 pm
  #1470  
 
Join Date: Mar 2010
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Thanks all. I will plan to ask the FA and then report back. The trip is not for a while (November!) but I will report back!

Has anyone ever asked for this and been denied? Is it only the FA's who have them or could you request a card when checking in?
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