FAQ: Flying to London on DL

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LHR is a big place and terminals are not connected airside. Airside transfers are done by bus. Landside transfers can be made via the free Heathrow Connect train to T1/2/3. To get from T4 to T5, you can either take train and transfer at T1/2/3 or, depending on timing, use the local bus (free) from T4 to T5.



All Delta Flights depart from London Heathrow Terminal 3:
Check in for DL flights departing LHR T3 is in the same area of the terminal used by VS. This is the southside of the T3 check in area - if looking straight on at the building, go to the left. Business, DM, and PM can use the Upper Class Check in area.

Boston:
DL 58: BOS-LHR...A332.
DL 59: LHR-BOS...A332 (Arrives at Terminal E).

New York:
DL 401: JFK-LHR...A332.
DL 402: JFK-LHR...A332.
DL 403: JFK-LHR...A332.

DL1: LHR-JFK...A332.
DL2: LHR-JFK...A332.
DL3: LHR-JFK...A332.

Atlanta:
DL 30: ATL-LHR...A332.
DL 32: ATL-LHR...A333.

DL 31: LHR-ATL...A332.
DL 33: LHR-ATL...A333.

Detroit:
DL 16: DTW-LHR...A332.
DL 18: DTW-LHR...B763.

DL 17: LHR-DTW...A332.
DL 19: LHR-DTW...B763.

Minneapolis:
DL 10: MSP-LHR...B763.

DL 11: LHR-MSP...B763.

Philadelphia: No longer operates.
DL 194: PHL-LHR...75W.
DL 195: LHR-PHL...75W.

Seattle: Now operated by VS.
DL 4349: SEA-LHR...B789.
DL 4348: LHR-SEA...B789.

Some notes on seats: I have not discussed extensively, as it has been covered ad nauseam on the forum.

Comfort+ - LINK

764:
The J the configuration is 1-2-1. If traveling with a companion, the two middle seats work well, as they're next to each other. With the window seats, the seat console is between the passenger and the aisle on the odd seats, minimizing being bumped by someone in the aisle. Some people do not like the forward seats (1-3) due to galley noise while others like these seats for their privacy.

For Y seats, row 30 (exit row) has tons of space. Comfort+ are rows 15-18. Row 15 is the bulkhead C+ seat - opinions vary, but the legroom here is not as good as on the 763. Refer to the C+ FAQ for pictures.

763:
The 763s on this route are the modified a/c with lie flat J seats. The rows with C+ on the 76Ws typically used on LHR flights are 16-21.

DL Forum 763 Mod Tracking (lots of info on seats) - LINK

Beginning in spring 2018, many of Delta's B767 flights to London were switched to A330s instead, which is generally thought to be a more comfortable aircraft type, especially in business class.

Want to see London on approach to LHR?
If you want the chance to get a good look at London when landing @ LHR (assuming the weather cooperates), sit on the right side of the a/c. If winds dictate landing patterns over the city, you'll see it from this side. Pics from one of my landings.

Immigration & Baggage Collection @ LHR

The FA's will provide a landing card for those with non EU/EEA passports. If you're staying in the UK, you'll need the address (hotel, residence, etc.) for your landing card. Passport control will request the landing card and your passport.

Upon deplaning, you will head to the UK Border Agency (UKBA) checkpoint if remaining in the UK or follow the purple "flight connections" signage if you have an onward flight from any LHR terminal.

If you are connecting, refer to the Heathrow website for details on other terminals and specific flight connections.

When flying BE, the FA's hand out FastTrack passes, which often speed the process of entering the UK, the immigration queues can take a while.
  • T3: As you enter the immigration hall, the UK/EU desks are immediately to your left, keep going straight. The entry to the non-EU passport queue will be ahead on the left and FastTrack will be directly ahead. Keep an eye on the regular queue because it's often faster than FastTrack (more agents).
  • T4: If looking at the UKBA desks, the FastTrack lane has been moved to the center of the passport control area and is in between the EU and non-EU passport queues. In the absence of a FastTrack card, I try to be prompt in getting to passport control...closer to the front, the better!

**Also, be sure to have a copy of your itinerary with you as border agents sometimes ask for evidence of your planned departure from the UK.

Baggage:
After clearing passport control, pax head downstairs to collect their baggage (T3 or T4). LHR baggage is generally pretty good and the priority tags work most of the time^. There are cash machines, vending machines, and restrooms in the baggage hall.

Upon collecting baggage, pax pass through customs and then enter the arrivals hall. Booked taxi courier drivers are often waiting across from the exit doors.
  • T3: As you exit customs into the arrivals hall, follow the lane around - the ramp to the Underground and Heathrow Connect/Express will be on the left. Hotel bus shuttles (Hoppa bus) and the taxi rank are also to the left and outside.
  • T4: Go to the left for the Heathrow Connect/Express trains and go to the right for Underground trains (The Underground (AKA the Tube) is the cheapest way into London via the Piccadilly Line; Heathrow Connect to Paddington with a few stops in between is in the middle; the Heathrow Express is the most expensive direct service to Paddington). Rental car and limousine desks are to the right. Rental car and hotel shuttle buses (Hotel Hoppa) are outside of the terminal - follow posted signs.


Baggage storage is also available outside of security.
  • T3: Left Luggage is near the WH Smith in the arrivals hall.
  • T4: Exit to the right and it is across from the escalators that go down to the Tube station.
It currently costs 5GBP/item for 0-4 hours, 11GBP/item for 4-24 hours storage, and 5GBP/item for each additional 24 hours.

Lounges:

Arrivals @ LHR T3:

D1, DM, and PM can use the VS Revivals Lounge on the mezzanine level. Unlike with departures lounges, DM and PM are not allowed to bring a guest along to the Revivals Lounge (unless flying in D1/Upper Class).

Departures:

LHR T3: Delta One passengers, DMs, and PMs have access to the VS Clubhouse lounge. DMs and PMs may bring one guest who is traveling on the same flight. A 3rd party lounge (the "No. 1 Traveller" Lounge) is offered to GM traveling in economy or Premium Economy.


NOTE: Although the dl.com Sky Club Locations page states that Sky Club members get access to the SkyTeam lounge at LHR, I've had agents at the desk there tell me that my SC card does not matter and my ST Elite+ status is what gets me access unless flying in J.
FT Discussion:
Paid SC Member Denied Access to LHR Sky Team Lounge

Check in and security at LHR T4 (AF, KL, and other SkyTeam partners):
Check in for SkyPriority and J pax is at the desks used for SkyTeam pax.

As far as time for check in, Delta Check In Time Requirements. On that note, I have family (Medallions) who have checked in (with checked baggage) right at 60 minutes before the flight and made it through security and to the plane with a few minutes to spare.

FastTrack for the security checkpoint - The FT lane is to the left if looking at the main security queuing point. Pax flying in J can use FT. I have been able to use FT when flying in Y by showing my DM card. Not sure if it is the policy, but I last used it on March 2013 with no issue. Others have also reported success using the FT lane by showing their credentials.

NOTE: Increased security measures at LHR security checkpoints are creating delays - Email I received from DL LINK

If flying AF or KL from LHR, the latest check in time changes effective 1 Feb 2012: Changes to Latest Check-in Time at LHR on AF/KL
More discussion on London and the UK:
FT UK & Ireland Forum - LINK
UK Air Passenger Duty

DL paid ground transfer JFK-EWR/LGA on TATL flights - LINK

Delta and Virgin Atlantic (VS) Partnership:
dl.com: VIRGIN ATLANTIC PARTNERSHIP FAQS
FT thread: Delta Virgin Atlantic Partnership

NOTE: At LHR, DL and VS use T3 while other SkyTeam carriers use T4. These terminals are not connected air or landside.

VS Fare Classes:
VS fare classes do not align with DL fare classes. VS fare buckets:
Upper Class - J, C, D, I, Z, G (G is an award & upgrade fare class)
Premium Economy W, S, H, K, P
Economy Y, B, R, L, U, M, E, Q, X, V, N, O

Note that because Virgin Atlantic uses the same G fare class for both award tickets and upgrades, if using miles or GUCs to upgrade a Virgin Atlantic flight, it will be rebooked in G and may thus show up to Delta as ineligible for mileage earning with SkyMiles. This is incorrect, as upgraded tickets should earn miles based on the original coach ticket -- so if upgrading Virgin Atlantic flights, pay close attention to your SkyMiles earning and be ready to follow up with Delta to get the miles credited correctly.

dl.com - earning miles on VS (VS is a Tier 1 partner.): LINK

Medallion Benefits flying on VS (DM, PM, GM):
- Priority Check-In
- Priority Baggage Handling
- Priority Security
- Priority Boarding
- Baggage fee waiver for one additional piece up to 23kg (~50lbs)
- VS Clubhouse access with a same-day TATL flight on DL or VS (GMs: only at BOS/EWR/IAD/JFK/LAX/SFO, not LGW/LHR; PM have access at LGW, but not LHR unless in J; DM have access at LGW and LHR)

NOTE: VS J pax (and presumably Medallions) are now eligible for Fast Track security for connections, departures, and arrivals at LHR T3: LINK.

Clubhouse (Lounge) Access:

DL/VS J passengers get access to VS Clubhouse lounges at LGW/LHR and BOS/EWR/IAD/JFK/LAX/SFO with a same-day TATL flight on either DL or VS.

GM in W or Y have access to the BOS/EWR/IAD/JFK/LAX/SFO lounges but not LGW/LHR.

DM or PM in W or Y may use the LGW and LHR Clubhouse lounges as well as BOS/EWR/IAD/JFK/LAX/SFO, and may bring 1 guest traveling on the same flight with them.

DM/PM/GM in W or Y at LHR T3 have access to "No. 1 Traveller" lounge instead of, (for DMs in addition to), the VS Clubhouse.

LHR T3:
al330729's pics from the VS Clubhouse at LHR T3 - LINK

JFK:
As a DM flying JFK-LHR, I was able to use the VS Clubhouse at JFK. For pics, please see:
- Lounge - LINK
- Food - LINK
- Showers/Spa - LINK

VS Revivals (Arrivals) Lounge at LHR T3:
alee0729 had no issues accessing the VS Revivals Lounge following a DL arrival into T3. Shower pic - LINK

On Dec. 21, 2013, I stopped by the Revivals Lounge to get clarification on access for DL Medallion members. Per the agent, only pax flying Upper Class (Business) can currently access the lounge due to space issues; DL Medallion status does not = access. This may change once some DL flights start using T3 in Spring 2014.

Upgrading on VS-Operated Flights:
Virgin Atlantic Code Share Flight Questions
Using SM to Upgrade on VS

Access to Extra Leg Room Seats / Exit Rows on VS-operated Flights:
Possible Improvements to the DL-VS Relationship
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Old Mar 28, 16, 1:57 am
  #1366  
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Originally Posted by WWads View Post
Should be the same rules that govern SkyTeam Elite+ lounge access. Each status holder gets a +1.
When I asked at the desk, they were specific that there's no +1.

That said, if space is available they could make an exception.
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Old Mar 28, 16, 6:51 am
  #1367  
 
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Originally Posted by rwoman View Post
When I asked at the desk, they were specific that there's no +1.

That said, if space is available they could make an exception.
I have been at the desk when someone's +1 was turned away. I'm not sure whether the person was asking for access based on Elite+, J travel, or SC membership (I did hear the exchange, I just can't remember).
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Old Mar 31, 16, 12:58 am
  #1368  
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LHR T3 Changes Effective 27 March 2016

Good morning from Heathrow!

Picking up my sister before we head to Paris this weekend! What's 26.2 miles...right?

- T3 check in for VS/DL is now zones A/B due to construction.
- LHR SEA is now using T3!
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Old Apr 18, 16, 7:50 am
  #1369  
 
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I'm surprised how that arrivals lounge is at T3 seems to be rarely crowded (reading the above, and my own experiences). I always rush off the plane to make sure that I have a shower, but tend to be the first one, with not so many people there.

Of all lounges I think this is the one that is most practical to me.
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Old Apr 18, 16, 7:15 pm
  #1370  
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Originally Posted by mayhem View Post
I'm surprised how that arrivals lounge is at T3 seems to be rarely crowded (reading the above, and my own experiences). I always rush off the plane to make sure that I have a shower, but tend to be the first one, with not so many people there.

Of all lounges I think this is the one that is most practical to me.
It's not really suprising since most DL flights still arrive at T4. Until BAA gets all DL flights over to T3 I bet it'll stay that way for a bit.
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Old Apr 18, 16, 9:56 pm
  #1371  
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Originally Posted by flyerCO View Post
It's not really suprising since most DL flights still arrive at T4. Until BAA gets all DL flights over to T3 I bet it'll stay that way for a bit.
BAA is no more and has been HAL for sometime.

Does DL want to move to T3 though? They have a big operation in T4 that enables them to offer flights with simple intra terminal connections to Europe on AF and KL (and vice versa of course) plus to all the other Skyream partners (bar 1) and that may be a bigger consideration to them than sharing facilities at T3 with VS.
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Old Apr 18, 16, 10:20 pm
  #1372  
 
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Originally Posted by UKtravelbear View Post
BAA is no more and has been HAL for sometime.

Does DL want to move to T3 though? They have a big operation in T4 that enables them to offer flights with simple intra terminal connections to Europe on AF and KL (and vice versa of course) plus to all the other Skyream partners (bar 1) and that may be a bigger consideration to them than sharing facilities at T3 with VS.
Yikes. While I, too, love the T3 arrivals lounge and showers and breakfast, and it's a nice, quiet oasis before the rush of London, connecting without transfer to AF and KLM is pretty important!
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Old Apr 18, 16, 10:55 pm
  #1373  
 
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Originally Posted by UKtravelbear View Post
BAA is no more and has been HAL for sometime.

Does DL want to move to T3 though? They have a big operation in T4 that enables them to offer flights with simple intra terminal connections to Europe on AF and KL (and vice versa of course) plus to all the other Skyream partners (bar 1) and that may be a bigger consideration to them than sharing facilities at T3 with VS.
How much connecting traffic does DL really have to SkyTeam partners though? I would think that most people would prefer to fly nonstop to AMS or CDG. Looking at the SkyTeam airlines at T4, all the major ones have flights to the US. I don't buy that as being the reason for DL not fully changing to T3.
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Old Apr 19, 16, 12:18 am
  #1374  
 
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Originally Posted by WWads View Post
How much connecting traffic does DL really have to SkyTeam partners though? I would think that most people would prefer to fly nonstop to AMS or CDG. Looking at the SkyTeam airlines at T4, all the major ones have flights to the US. I don't buy that as being the reason for DL not fully changing to T3.
Yeah, most of my connecting at LHR has been to non-ST airlines and I've had to do the inter-terminal transfer. I *have* connected to both KLM and AF but it's been for odd reasons that I can't imagine pertaining to the travel patterns of most people, and I could have taken ATL-CDG or AMS flights more conveniently. As there are no other destinations from LHR it would be a poor excuse not to move to T3.
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Old Apr 19, 16, 2:11 am
  #1375  
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Originally Posted by UKtravelbear View Post
BAA is no more and has been HAL for sometime.

Does DL want to move to T3 though? They have a big operation in T4 that enables them to offer flights with simple intra terminal connections to Europe on AF and KL (and vice versa of course) plus to all the other Skyream partners (bar 1) and that may be a bigger consideration to them than sharing facilities at T3 with VS.
A lot of us still use the old name, if nothing else because it's more recognized.

Regardless DL wants to move to T3. They own 49% of VS and being in T3 makes a lot more sense. If you're going to connect from DL onward in LHR, it's going to be on VS for the majority of connections. You don't generally fly to LHR to then fly AF/KLM/AZ to CDG/AMS/FCO.
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Old Apr 19, 16, 8:41 am
  #1376  
 
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Originally Posted by WWads View Post
How much connecting traffic does DL really have to SkyTeam partners though? I would think that most people would prefer to fly nonstop to AMS or CDG. Looking at the SkyTeam airlines at T4, all the major ones have flights to the US. I don't buy that as being the reason for DL not fully changing to T3.
I travel a lot TATL and would for a number of reasons would never consider a Skyteam connection at LHR. All my LHR travel is O&D.
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Old Apr 29, 16, 1:42 pm
  #1377  
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LHR JNB on VS in Economy

A few notes as a PM in Y but not traveling TATL on VS:

- Can use Upper Class check in and security
- CanNOT use the VS Clubhouse. Though when I called VS last week they said I'd have access...which I did not think was the case.
- No problem with priority boarding.

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Old Apr 29, 16, 2:20 pm
  #1378  
 
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Originally Posted by rwoman View Post
A few notes as a PM in Y but not traveling TATL on VS:

- Can use Upper Class check in and security
- CanNOT use the VS Clubhouse. Though when I called VS last week they said I'd have access...which I did not think was the case.
- No problem with priority boarding.

Interesting datapoint. Thanks for posting as I found some Virgin tickets TATL and onward to HKG. This will be a factor in my decision.
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Old May 2, 16, 9:31 am
  #1379  
 
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How much time is needed for a connection to Paris if I'm using Delta One-arriving at Terminal 3 and leaving from Terminal 5 on British Airways.
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Old May 2, 16, 11:47 am
  #1380  
 
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Originally Posted by kitebrder33 View Post
How much time is needed for a connection to Paris if I'm using Delta One-arriving at Terminal 3 and leaving from Terminal 5 on British Airways.
MCT for T3-T5 is 90 minutes.

Are you sure you're arriving at T3? Some DL flights use T4. The MCT for T4-T5 is a slightly longer (105 minutes).

Heathrow has a pretty decent connection planner.
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