FAQ: Flying to London on DL

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LHR is a big place and terminals are not connected airside. Airside transfers are done by bus. Landside transfers can be made via the free Heathrow Connect train to T1/2/3. To get from T4 to T5, you can either take train and transfer at T1/2/3 or, depending on timing, use the local bus (free) from T4 to T5.



All Delta Flights depart from London Heathrow Terminal 3:
Check in for DL flights departing LHR T3 is in the same area of the terminal used by VS. This is the southside of the T3 check in area - if looking straight on at the building, go to the left. Business, DM, and PM can use the Upper Class Check in area.

Boston:
DL 58: BOS-LHR...A332.
DL 59: LHR-BOS...A332 (Arrives at Terminal E).

New York:
DL 401: JFK-LHR...A332.
DL 402: JFK-LHR...A332.
DL 403: JFK-LHR...A332.

DL1: LHR-JFK...A332.
DL2: LHR-JFK...A332.
DL3: LHR-JFK...A332.

Atlanta:
DL 30: ATL-LHR...A332.
DL 32: ATL-LHR...A333.

DL 31: LHR-ATL...A332.
DL 33: LHR-ATL...A333.

Detroit:
DL 16: DTW-LHR...A332.
DL 18: DTW-LHR...B763.

DL 17: LHR-DTW...A332.
DL 19: LHR-DTW...B763.

Minneapolis:
DL 10: MSP-LHR...B763.

DL 11: LHR-MSP...B763.

Philadelphia: No longer operates.
DL 194: PHL-LHR...75W.
DL 195: LHR-PHL...75W.

Seattle: Now operated by VS.
DL 4349: SEA-LHR...B789.
DL 4348: LHR-SEA...B789.

Some notes on seats: I have not discussed extensively, as it has been covered ad nauseam on the forum.

Comfort+ - LINK

764:
The J the configuration is 1-2-1. If traveling with a companion, the two middle seats work well, as they're next to each other. With the window seats, the seat console is between the passenger and the aisle on the odd seats, minimizing being bumped by someone in the aisle. Some people do not like the forward seats (1-3) due to galley noise while others like these seats for their privacy.

For Y seats, row 30 (exit row) has tons of space. Comfort+ are rows 15-18. Row 15 is the bulkhead C+ seat - opinions vary, but the legroom here is not as good as on the 763. Refer to the C+ FAQ for pictures.

763:
The 763s on this route are the modified a/c with lie flat J seats. The rows with C+ on the 76Ws typically used on LHR flights are 16-21.

DL Forum 763 Mod Tracking (lots of info on seats) - LINK

Beginning in spring 2018, many of Delta's B767 flights to London were switched to A330s instead, which is generally thought to be a more comfortable aircraft type, especially in business class.

Want to see London on approach to LHR?
If you want the chance to get a good look at London when landing @ LHR (assuming the weather cooperates), sit on the right side of the a/c. If winds dictate landing patterns over the city, you'll see it from this side. Pics from one of my landings.

Immigration & Baggage Collection @ LHR

The FA's will provide a landing card for those with non EU/EEA passports. If you're staying in the UK, you'll need the address (hotel, residence, etc.) for your landing card. Passport control will request the landing card and your passport.

Upon deplaning, you will head to the UK Border Agency (UKBA) checkpoint if remaining in the UK or follow the purple "flight connections" signage if you have an onward flight from any LHR terminal.

If you are connecting, refer to the Heathrow website for details on other terminals and specific flight connections.

When flying BE, the FA's hand out FastTrack passes, which often speed the process of entering the UK, the immigration queues can take a while.
  • T3: As you enter the immigration hall, the UK/EU desks are immediately to your left, keep going straight. The entry to the non-EU passport queue will be ahead on the left and FastTrack will be directly ahead. Keep an eye on the regular queue because it's often faster than FastTrack (more agents).
  • T4: If looking at the UKBA desks, the FastTrack lane has been moved to the center of the passport control area and is in between the EU and non-EU passport queues. In the absence of a FastTrack card, I try to be prompt in getting to passport control...closer to the front, the better!

**Also, be sure to have a copy of your itinerary with you as border agents sometimes ask for evidence of your planned departure from the UK.

Baggage:
After clearing passport control, pax head downstairs to collect their baggage (T3 or T4). LHR baggage is generally pretty good and the priority tags work most of the time. There are cash machines, vending machines, and restrooms in the baggage hall.

Upon collecting baggage, pax pass through customs and then enter the arrivals hall. Booked taxi courier drivers are often waiting across from the exit doors.
  • T3: As you exit customs into the arrivals hall, follow the lane around - the ramp to the Underground and Heathrow Connect/Express will be on the left. Hotel bus shuttles (Hoppa bus) and the taxi rank are also to the left and outside.
  • T4: Go to the left for the Heathrow Connect/Express trains and go to the right for Underground trains (The Underground (AKA the Tube) is the cheapest way into London via the Piccadilly Line; Heathrow Connect to Paddington with a few stops in between is in the middle; the Heathrow Express is the most expensive direct service to Paddington). Rental car and limousine desks are to the right. Rental car and hotel shuttle buses (Hotel Hoppa) are outside of the terminal - follow posted signs.


Baggage storage is also available outside of security.
  • T3: Left Luggage is near the WH Smith in the arrivals hall.
  • T4: Exit to the right and it is across from the escalators that go down to the Tube station.
It currently costs 5GBP/item for 0-4 hours, 11GBP/item for 4-24 hours storage, and 5GBP/item for each additional 24 hours.

Lounges:

Arrivals @ LHR T3:

D1, DM, and PM can use the VS Revivals Lounge on the mezzanine level. Unlike with departures lounges, DM and PM are not allowed to bring a guest along to the Revivals Lounge (unless flying in D1/Upper Class).

Departures:

LHR T3: Delta One passengers, DMs, and PMs have access to the VS Clubhouse lounge. DMs and PMs may bring one guest who is traveling on the same flight. A 3rd party lounge (the "No. 1 Traveller" Lounge) is offered to GM traveling in economy or Premium Economy.


NOTE: Although the dl.com Sky Club Locations page states that Sky Club members get access to the SkyTeam lounge at LHR, I've had agents at the desk there tell me that my SC card does not matter and my ST Elite+ status is what gets me access unless flying in J.
FT Discussion:
Paid SC Member Denied Access to LHR Sky Team Lounge

Check in and security at LHR T4 (AF, KL, and other SkyTeam partners):
Check in for SkyPriority and J pax is at the desks used for SkyTeam pax.

As far as time for check in, Delta Check In Time Requirements. On that note, I have family (Medallions) who have checked in (with checked baggage) right at 60 minutes before the flight and made it through security and to the plane with a few minutes to spare.

FastTrack for the security checkpoint - The FT lane is to the left if looking at the main security queuing point. Pax flying in J can use FT. I have been able to use FT when flying in Y by showing my DM card. Not sure if it is the policy, but I last used it on March 2013 with no issue. Others have also reported success using the FT lane by showing their credentials.

NOTE: Increased security measures at LHR security checkpoints are creating delays - Email I received from DL LINK

If flying AF or KL from LHR, the latest check in time changes effective 1 Feb 2012: Changes to Latest Check-in Time at LHR on AF/KL
More discussion on London and the UK:
FT UK & Ireland Forum - LINK
UK Air Passenger Duty

DL paid ground transfer JFK-EWR/LGA on TATL flights - LINK

Delta and Virgin Atlantic (VS) Partnership:
dl.com: VIRGIN ATLANTIC PARTNERSHIP FAQS
FT thread: Delta Virgin Atlantic Partnership

NOTE: At LHR, DL and VS use T3 while other SkyTeam carriers use T4. These terminals are not connected air or landside.

VS Fare Classes:
VS fare classes do not align with DL fare classes. VS fare buckets:
Upper Class - J, C, D, I, Z, G (G is an award & upgrade fare class)
Premium Economy W, S, H, K, P
Economy Y, B, R, L, U, M, E, Q, X, V, N, O

Note that because Virgin Atlantic uses the same G fare class for both award tickets and upgrades, if using miles or GUCs to upgrade a Virgin Atlantic flight, it will be rebooked in G and may thus show up to Delta as ineligible for mileage earning with SkyMiles. This is incorrect, as upgraded tickets should earn miles based on the original coach ticket -- so if upgrading Virgin Atlantic flights, pay close attention to your SkyMiles earning and be ready to follow up with Delta to get the miles credited correctly.

dl.com - earning miles on VS (VS is a Tier 1 partner.): LINK

Medallion Benefits flying on VS (DM, PM, GM):
- Priority Check-In
- Priority Baggage Handling
- Priority Security
- Priority Boarding
- Baggage fee waiver for one additional piece up to 23kg (~50lbs)
- VS Clubhouse access with a same-day TATL flight on DL or VS (GMs: only at BOS/EWR/IAD/JFK/LAX/SFO, not LGW/LHR; PM have access at LGW, but not LHR unless in J; DM have access at LGW and LHR)

NOTE: VS J pax (and presumably Medallions) are now eligible for Fast Track security for connections, departures, and arrivals at LHR T3: LINK.

Clubhouse (Lounge) Access:

DL/VS J passengers get access to VS Clubhouse lounges at LGW/LHR and BOS/EWR/IAD/JFK/LAX/SFO with a same-day TATL flight on either DL or VS.

GM in W or Y have access to the BOS/EWR/IAD/JFK/LAX/SFO lounges but not LGW/LHR.

DM or PM in W or Y may use the LGW and LHR Clubhouse lounges as well as BOS/EWR/IAD/JFK/LAX/SFO, and may bring 1 guest traveling on the same flight with them.

DM/PM/GM in W or Y at LHR T3 have access to "No. 1 Traveller" lounge instead of, (for DMs in addition to), the VS Clubhouse.

LHR T3:
al330729's pics from the VS Clubhouse at LHR T3 - LINK

JFK:
As a DM flying JFK-LHR, I was able to use the VS Clubhouse at JFK. For pics, please see:
- Lounge - LINK
- Food - LINK
- Showers/Spa - LINK

VS Revivals (Arrivals) Lounge at LHR T3:
alee0729 had no issues accessing the VS Revivals Lounge following a DL arrival into T3. Shower pic - LINK

On Dec. 21, 2013, I stopped by the Revivals Lounge to get clarification on access for DL Medallion members. Per the agent, only pax flying Upper Class (Business) can currently access the lounge due to space issues; DL Medallion status does not = access. This may change once some DL flights start using T3 in Spring 2014.

Upgrading on VS-Operated Flights:
Virgin Atlantic Code Share Flight Questions
Using SM to Upgrade on VS

Access to Extra Leg Room Seats / Exit Rows on VS-operated Flights:
Possible Improvements to the DL-VS Relationship
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Old Apr 11, 11, 8:18 am
  #106  
 
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Originally Posted by pacer142 View Post
From LHR to Oxford? No it won't. About an hour and a half. Going into Paddington and back out by train will take longer and cost vastly more.

http://www.oxfordbus.co.uk/main.php?page_id=24

Neil
Thanks. I got a lot of help in this thread: http://www.flyertalk.com/forum/u-k-i...ghlight=oxford
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Old Apr 11, 11, 8:51 am
  #107  
 
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Originally Posted by Jazzop View Post
I flew DL144 BOS-LHR arriving Sat. morning. The FA handed out Yotel cards, but when I asked about the immigration fast-track pass, he said "that program will begin on 15 Apr, according to the latest memo we received." The immigration line was 2.5 hrs long!

Also, I saw no evidence of a fast-track area at all, except for the Iris scan area to the right. To the left was only UK/EU passport desks.
Actually, I was on the same flight (in B/E) and got a fast track card and used that queue. The purser (female) was handing them out.

Regular queue did look long but not that long. Fast track took 20 minutes or so but they were really grilling people.
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Old Apr 13, 11, 1:00 am
  #108  
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Smile Craziness with a $562 ticket to LHR! Oh, and an OP UP!

Good Morning All,

As some of you may recall, there have been some sweet deals to LHR and I booked my sister (a GM) a $562 ticket LAX-ATL-LHR-MSP-LAX last month.

Yesterday evening (UK time), I get an email from DL stating her LAX-ATL leg had been moved from 255pm to 145pm - I called her to make sure she got the message - she said the agent at check in told her she needed to talk to the GA about being on the earlier flight...but she "should" be on it. I called the DM line to try and figure out what was going on. A very helpful agent looked at her flights and she was confirmed on the earlier flight, but without a seat assignment. 27F on an 763 was the best he could do...she lost the u/g from the originial flight...but at least she was on the plane and would make her LHR flight in ATL! I did ask how it looked for the u/g and she was #8 with 6 seats open, but he said he'd improved her priority - I'm assuming b/c of the IRROPS type situation. He was very apologetic...not his fault flights were late to/from LAX yesterday!

This morning, I had a text in my email - in ATL, the agent called her up to the desk, asking if an upgrade was okay - DUH!! So my sister is happily sitting in 2B right now instead of 30G. I guess the flight was packed! Not sure if it was because of the notes on her record about the LAX madness or being a GM...$562 is probably one of the cheapest fares on an OP UP out there!

robin
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Old Apr 13, 11, 10:40 am
  #109  
 
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Originally Posted by rwoman View Post
Good Morning All,

As some of you may recall, there have been some sweet deals to LHR and I booked my sister (a GM) a $562 ticket LAX-ATL-LHR-MSP-LAX last month.

Yesterday evening (UK time), I get an email from DL stating her LAX-ATL leg had been moved from 255pm to 145pm - I called her to make sure she got the message - she said the agent at check in told her she needed to talk to the GA about being on the earlier flight...but she "should" be on it. I called the DM line to try and figure out what was going on. A very helpful agent looked at her flights and she was confirmed on the earlier flight, but without a seat assignment. 27F on an 763 was the best he could do...she lost the u/g from the originial flight...but at least she was on the plane and would make her LHR flight in ATL! I did ask how it looked for the u/g and she was #8 with 6 seats open, but he said he'd improved her priority - I'm assuming b/c of the IRROPS type situation. He was very apologetic...not his fault flights were late to/from LAX yesterday!

This morning, I had a text in my email - in ATL, the agent called her up to the desk, asking if an upgrade was okay - DUH!! So my sister is happily sitting in 2B right now instead of 30G. I guess the flight was packed! Not sure if it was because of the notes on her record about the LAX madness or being a GM...$562 is probably one of the cheapest fares on an OP UP out there!

robin
To be clear, this is NOT an OpUp. OpUp's are reserved for international flights that do not clear medallion upgrades per the rules of the EUA system. Your sister simply got a normal medallion upgrade based on her priority as a GM (likely with the IROPS flag). If your sister was upgraded on ATL-LHR then that is an OpUp.

The $562 ticket price is irrelevant to the LAX-ATL upgrade. All revenue fare classes are eligible for upgrade, regardless of ticket price.

-RM
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Old Apr 13, 11, 12:31 pm
  #110  
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Originally Posted by RobOnLI View Post
To be clear, this is NOT an OpUp. OpUp's are reserved for international flights that do not clear medallion upgrades per the rules of the EUA system. Your sister simply got a normal medallion upgrade based on her priority as a GM (likely with the IROPS flag). If your sister was upgraded on ATL-LHR then that is an OpUp.

The $562 ticket price is irrelevant to the LAX-ATL upgrade. All revenue fare classes are eligible for upgrade, regardless of ticket price.

-RM
I am fully aware that her (lost) GM upgrade LAX-ATL and the OpUp ATL-LHR are different. She lost the u/g when they rebooked the LAX flight...the OpUp was completely unexpected. And yes, I know price of the ticket is irrelevant, my point was that she got a very unexpected OpUp on a trip that was super cheap to begin with.
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Old Apr 13, 11, 6:35 pm
  #111  
 
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Crowded Flights to/from LHR

Originally Posted by rwoman View Post

As some of you may recall, there have been some sweet deals to LHR and I booked my sister (a GM) a $562 ticket LAX-ATL-LHR-MSP-LAX last month.

robin
I also took advantage an inexpensive round trip (and round about) trip to LHR. On a $748 ticket my itinerary was SFO - FLL (overnight), FLL-LGA (overnight), JFK-LHR and JFK-ATL-SFO. The overnight segment were schedule for meetings in Ft Lauderdale and New York.

I was scheduled on the flight JFK-LHR flight was @ 10:35 pm. I arrived at the Sky Club (near Gate 12) around 5:30 pm and asked if I could be go on an earlier flight (6:25 pm or 8:50 pm). I knew that this was not permissible and was told so by the agent at this specific Sky Club.

I went to different Sky Club and the agent there was very helpful. She told me while Same Day change was not allowed on International flights, she would try to get me on an ealier flight. About an hour later she called me up and said she was able to make the change. I got the impression that this was the first time she tried this. She said that she tried various methods, and she was successful by just making the change herself. I didn't ask for further details on what she did.

As I they scanned my boarding pass for the 8:50 pm flight, I heard a ding. Since I wasn't booked in an exit row, this meant an op-up to Business Elite. The Business Elite section was about 80% full. During the flight I forgot to ask for a Fast Track ticket for Heathrow. I spent about 45 minutes waiting in line to clear Customs. Meanwhile, I saw the couple who were sitting in front of me on the flight, go through Fast Track and clear Customs in a couple of minutes.

On the return flight, when checking in, I received a message that they may be looking for volunteers on the LHR-ATL flight. I checked at the gate and they said that they didn't need any volunteers. At least I was hopeful that I would receive another Op-up on this flight.

While waiting, they were calling names to come to the gate. I assumed that these were those being upgraded, but alas, did not hear my name. I waited to the end of the Sky Priority line to board. As they scanned my boading card, there a ding, but it was because I was in an exit row, not because they needed my Coach seat and were going to upgrade me.

As I walking towards the jet bridge, they announced that they were looking for a volunteer to give up their seats, for 1000 Delta dollars. I immediately turned around and volunteered my seat.

I asked if they could put me on the United nonstop LHR to SFO the next day. They accomidated my request and booked me on the next day's flight. I went to the United check in area (Terminal 1), requested a seat assignment and be placed on the upgrade list (using a United SWU). I was told that they could immediately confirm an upgrade to a Business class seat!

United, while not as restrictive, still requires you to buy a higher fare (W). They do not allow upgrades on their lowest fares (S, L, T, G). I was fortunate that the Delta "T" fare was rebooked in a fare catagory that allowed the upgrade.

When they printed out the new receipt, I noticed they broke down the fare ($495 + $253 Taxes/Fees). The way the fare broke down was $125 (SFO-FLL), $83 (FLL-LGA), $106 (JFK-LHR), $181 (LHR-SFO).

I still need to contact Delta to request the mileage for the LHR-ATL-SFO miles.

Last edited by PBAudit; Apr 13, 11 at 6:48 pm Reason: completeness
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Old Apr 13, 11, 6:50 pm
  #112  
 
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Originally Posted by rwoman View Post
I am fully aware that her (lost) GM upgrade LAX-ATL and the OpUp ATL-LHR are different. She lost the u/g when they rebooked the LAX flight...the OpUp was completely unexpected. And yes, I know price of the ticket is irrelevant, my point was that she got a very unexpected OpUp on a trip that was super cheap to begin with.
Then maybe I have fully misunderstood your post but it sounded like you were talking about an upgrade coming through for LAX-ATL on the "earlier" flight even though she lost her upgrade. But in fact your sister was OpUp'd on ATL-LHR?
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Old Apr 13, 11, 8:21 pm
  #113  
 
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Originally Posted by PBAudit View Post
I also took advantage an inexpensive round trip (and round about) trip to LHR. On a $748 ticket my itinerary was SFO - FLL (overnight), FLL-LGA (overnight), JFK-LHR and JFK-ATL-SFO. The overnight segment were schedule for meetings in Ft Lauderdale and New York.

I was scheduled on the flight JFK-LHR flight was @ 10:35 pm. I arrived at the Sky Club (near Gate 12) around 5:30 pm and asked if I could be go on an earlier flight (6:25 pm or 8:50 pm). I knew that this was not permissible and was told so by the agent at this specific Sky Club.

I went to different Sky Club and the agent there was very helpful. She told me while Same Day change was not allowed on International flights, she would try to get me on an ealier flight. About an hour later she called me up and said she was able to make the change. I got the impression that this was the first time she tried this. She said that she tried various methods, and she was successful by just making the change herself. I didn't ask for further details on what she did.

As I they scanned my boarding pass for the 8:50 pm flight, I heard a ding. Since I wasn't booked in an exit row, this meant an op-up to Business Elite. The Business Elite section was about 80% full. During the flight I forgot to ask for a Fast Track ticket for Heathrow. I spent about 45 minutes waiting in line to clear Customs. Meanwhile, I saw the couple who were sitting in front of me on the flight, go through Fast Track and clear Customs in a couple of minutes.

On the return flight, when checking in, I received a message that they may be looking for volunteers on the LHR-ATL flight. I checked at the gate and they said that they didn't need any volunteers. At least I was hopeful that I would receive another Op-up on this flight.

While waiting, they were calling names to come to the gate. I assumed that these were those being upgraded, but alas, did not hear my name. I waited to the end of the Sky Priority line to board. As they scanned my boading card, there a ding, but it was because I was in an exit row, not because they needed my Coach seat and were going to upgrade me.

As I walking towards the jet bridge, they announced that they were looking for a volunteer to give up their seats, for 1000 Delta dollars. I immediately turned around and volunteered my seat.

I asked if they could put me on the United nonstop LHR to SFO the next day. They accomidated my request and booked me on the next day's flight. I went to the United check in area (Terminal 1), requested a seat assignment and be placed on the upgrade list (using a United SWU). I was told that they could immediately confirm an upgrade to a Business class seat!

United, while not as restrictive, still requires you to buy a higher fare (W). They do not allow upgrades on their lowest fares (S, L, T, G). I was fortunate that the Delta "T" fare was rebooked in a fare catagory that allowed the upgrade.

When they printed out the new receipt, I noticed they broke down the fare ($495 + $253 Taxes/Fees). The way the fare broke down was $125 (SFO-FLL), $83 (FLL-LGA), $106 (JFK-LHR), $181 (LHR-SFO).

I still need to contact Delta to request the mileage for the LHR-ATL-SFO miles.
That is some serious tactical decision-making + good luck. Applause!
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Old Apr 14, 11, 2:58 am
  #114  
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Originally Posted by RobOnLI View Post
Then maybe I have fully misunderstood your post but it sounded like you were talking about an upgrade coming through for LAX-ATL on the "earlier" flight even though she lost her upgrade. But in fact your sister was OpUp'd on ATL-LHR?
Due to a last minute flight change LAX-ATL (DL changed it because of likelihood of a misconnect in ATL), she lost her GM upgrade and then received the OpUp ATL-LHR because the flight was oversold.
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Old Apr 14, 11, 6:21 am
  #115  
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Originally Posted by RobOnLI View Post
Then maybe I have fully misunderstood your post but it sounded like you were talking about an upgrade coming through for LAX-ATL on the "earlier" flight even though she lost her upgrade. But in fact your sister was OpUp'd on ATL-LHR?
as did I. Much of the post was spent on the LAX to ATL segment that I didn't even catch the op-up from ATL to LAX.

Last edited by DL2SXM; Apr 14, 11 at 6:27 am
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Old Apr 14, 11, 9:55 am
  #116  
 
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Originally Posted by cs57 View Post
The Delta website points out that the BOS SkyClub is open until 7:30PM. Is that still the case with the 10:30PM flight to LHR? (yes, I used "search"!!) Thanks for any Info............
I took the late Boston flight last week. Club is now open until 10 pm
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Old Apr 14, 11, 10:37 am
  #117  
 
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Thanks for the info...and to the OP for starting this most informative thread!
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Old Apr 15, 11, 1:22 am
  #118  
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Updated with infor from ClipperDelta's post on a/c changes.
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Old Apr 18, 11, 9:50 pm
  #119  
 
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Flight #270-271

Since BOS-LHR flight #144-145 has been "downgraded" to a 757 (E) version, per Seatguru.com and that it does not appear possible to book a BE seat on this aeroplane on Delta's (or ITA) website, who gets to book the BE seats in rows 1-4? Are these limited to Medallion holders or is it based on Coach Class fare codes.

Thanks

Last edited by Jculhane; Apr 18, 11 at 9:58 pm
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Old Apr 18, 11, 9:54 pm
  #120  
 
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Originally Posted by Downtowner View Post
I took the late Boston flight last week. Club is now open until 10 pm
Thanks!
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