FAQ: Flying to London on DL

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LHR is a big place and terminals are not connected airside. Airside transfers are done by bus. Landside transfers can be made via the free Heathrow Connect train to T1/2/3. To get from T4 to T5, you can either take train and transfer at T1/2/3 or, depending on timing, use the local bus (free) from T4 to T5.



All Delta Flights depart from London Heathrow Terminal 3:
Check in for DL flights departing LHR T3 is in the same area of the terminal used by VS. This is the southside of the T3 check in area - if looking straight on at the building, go to the left. Business, DM, and PM can use the Upper Class Check in area.

Boston:
DL 58: BOS-LHR...A332.
DL 59: LHR-BOS...A332 (Arrives at Terminal E).

New York:
DL 401: JFK-LHR...A332.
DL 402: JFK-LHR...A332.
DL 403: JFK-LHR...A332.

DL1: LHR-JFK...A332.
DL2: LHR-JFK...A332.
DL3: LHR-JFK...A332.

Atlanta:
DL 30: ATL-LHR...A332.
DL 32: ATL-LHR...A333.

DL 31: LHR-ATL...A332.
DL 33: LHR-ATL...A333.

Detroit:
DL 16: DTW-LHR...A332.
DL 18: DTW-LHR...B763.

DL 17: LHR-DTW...A332.
DL 19: LHR-DTW...B763.

Minneapolis:
DL 10: MSP-LHR...B763.

DL 11: LHR-MSP...B763.

Philadelphia: No longer operates.
DL 194: PHL-LHR...75W.
DL 195: LHR-PHL...75W.

Seattle: Now operated by VS.
DL 4349: SEA-LHR...B789.
DL 4348: LHR-SEA...B789.

Some notes on seats: I have not discussed extensively, as it has been covered ad nauseam on the forum.

Comfort+ - LINK

764:
The J the configuration is 1-2-1. If traveling with a companion, the two middle seats work well, as they're next to each other. With the window seats, the seat console is between the passenger and the aisle on the odd seats, minimizing being bumped by someone in the aisle. Some people do not like the forward seats (1-3) due to galley noise while others like these seats for their privacy.

For Y seats, row 30 (exit row) has tons of space. Comfort+ are rows 15-18. Row 15 is the bulkhead C+ seat - opinions vary, but the legroom here is not as good as on the 763. Refer to the C+ FAQ for pictures.

763:
The 763s on this route are the modified a/c with lie flat J seats. The rows with C+ on the 76Ws typically used on LHR flights are 16-21.

DL Forum 763 Mod Tracking (lots of info on seats) - LINK

Beginning in spring 2018, many of Delta's B767 flights to London were switched to A330s instead, which is generally thought to be a more comfortable aircraft type, especially in business class.

Want to see London on approach to LHR?
If you want the chance to get a good look at London when landing @ LHR (assuming the weather cooperates), sit on the right side of the a/c. If winds dictate landing patterns over the city, you'll see it from this side. Pics from one of my landings.

Immigration & Baggage Collection @ LHR

The FA's will provide a landing card for those with non EU/EEA passports. If you're staying in the UK, you'll need the address (hotel, residence, etc.) for your landing card. Passport control will request the landing card and your passport.

Upon deplaning, you will head to the UK Border Agency (UKBA) checkpoint if remaining in the UK or follow the purple "flight connections" signage if you have an onward flight from any LHR terminal.

If you are connecting, refer to the Heathrow website for details on other terminals and specific flight connections.

When flying BE, the FA's hand out FastTrack passes, which often speed the process of entering the UK, the immigration queues can take a while.
  • T3: As you enter the immigration hall, the UK/EU desks are immediately to your left, keep going straight. The entry to the non-EU passport queue will be ahead on the left and FastTrack will be directly ahead. Keep an eye on the regular queue because it's often faster than FastTrack (more agents).
  • T4: If looking at the UKBA desks, the FastTrack lane has been moved to the center of the passport control area and is in between the EU and non-EU passport queues. In the absence of a FastTrack card, I try to be prompt in getting to passport control...closer to the front, the better!

**Also, be sure to have a copy of your itinerary with you as border agents sometimes ask for evidence of your planned departure from the UK.

Baggage:
After clearing passport control, pax head downstairs to collect their baggage (T3 or T4). LHR baggage is generally pretty good and the priority tags work most of the time^. There are cash machines, vending machines, and restrooms in the baggage hall.

Upon collecting baggage, pax pass through customs and then enter the arrivals hall. Booked taxi courier drivers are often waiting across from the exit doors.
  • T3: As you exit customs into the arrivals hall, follow the lane around - the ramp to the Underground and Heathrow Connect/Express will be on the left. Hotel bus shuttles (Hoppa bus) and the taxi rank are also to the left and outside.
  • T4: Go to the left for the Heathrow Connect/Express trains and go to the right for Underground trains (The Underground (AKA the Tube) is the cheapest way into London via the Piccadilly Line; Heathrow Connect to Paddington with a few stops in between is in the middle; the Heathrow Express is the most expensive direct service to Paddington). Rental car and limousine desks are to the right. Rental car and hotel shuttle buses (Hotel Hoppa) are outside of the terminal - follow posted signs.


Baggage storage is also available outside of security.
  • T3: Left Luggage is near the WH Smith in the arrivals hall.
  • T4: Exit to the right and it is across from the escalators that go down to the Tube station.
It currently costs 5GBP/item for 0-4 hours, 11GBP/item for 4-24 hours storage, and 5GBP/item for each additional 24 hours.

Lounges:

Arrivals @ LHR T3:

D1, DM, and PM can use the VS Revivals Lounge on the mezzanine level. Unlike with departures lounges, DM and PM are not allowed to bring a guest along to the Revivals Lounge (unless flying in D1/Upper Class).

Departures:

LHR T3: Delta One passengers, DMs, and PMs have access to the VS Clubhouse lounge. DMs and PMs may bring one guest who is traveling on the same flight. A 3rd party lounge (the "No. 1 Traveller" Lounge) is offered to GM traveling in economy or Premium Economy.


NOTE: Although the dl.com Sky Club Locations page states that Sky Club members get access to the SkyTeam lounge at LHR, I've had agents at the desk there tell me that my SC card does not matter and my ST Elite+ status is what gets me access unless flying in J.
FT Discussion:
Paid SC Member Denied Access to LHR Sky Team Lounge

Check in and security at LHR T4 (AF, KL, and other SkyTeam partners):
Check in for SkyPriority and J pax is at the desks used for SkyTeam pax.

As far as time for check in, Delta Check In Time Requirements. On that note, I have family (Medallions) who have checked in (with checked baggage) right at 60 minutes before the flight and made it through security and to the plane with a few minutes to spare.

FastTrack for the security checkpoint - The FT lane is to the left if looking at the main security queuing point. Pax flying in J can use FT. I have been able to use FT when flying in Y by showing my DM card. Not sure if it is the policy, but I last used it on March 2013 with no issue. Others have also reported success using the FT lane by showing their credentials.

NOTE: Increased security measures at LHR security checkpoints are creating delays - Email I received from DL LINK

If flying AF or KL from LHR, the latest check in time changes effective 1 Feb 2012: Changes to Latest Check-in Time at LHR on AF/KL
More discussion on London and the UK:
FT UK & Ireland Forum - LINK
UK Air Passenger Duty

DL paid ground transfer JFK-EWR/LGA on TATL flights - LINK

Delta and Virgin Atlantic (VS) Partnership:
dl.com: VIRGIN ATLANTIC PARTNERSHIP FAQS
FT thread: Delta Virgin Atlantic Partnership

NOTE: At LHR, DL and VS use T3 while other SkyTeam carriers use T4. These terminals are not connected air or landside.

VS Fare Classes:
VS fare classes do not align with DL fare classes. VS fare buckets:
Upper Class - J, C, D, I, Z, G (G is an award & upgrade fare class)
Premium Economy W, S, H, K, P
Economy Y, B, R, L, U, M, E, Q, X, V, N, O

Note that because Virgin Atlantic uses the same G fare class for both award tickets and upgrades, if using miles or GUCs to upgrade a Virgin Atlantic flight, it will be rebooked in G and may thus show up to Delta as ineligible for mileage earning with SkyMiles. This is incorrect, as upgraded tickets should earn miles based on the original coach ticket -- so if upgrading Virgin Atlantic flights, pay close attention to your SkyMiles earning and be ready to follow up with Delta to get the miles credited correctly.

dl.com - earning miles on VS (VS is a Tier 1 partner.): LINK

Medallion Benefits flying on VS (DM, PM, GM):
- Priority Check-In
- Priority Baggage Handling
- Priority Security
- Priority Boarding
- Baggage fee waiver for one additional piece up to 23kg (~50lbs)
- VS Clubhouse access with a same-day TATL flight on DL or VS (GMs: only at BOS/EWR/IAD/JFK/LAX/SFO, not LGW/LHR; PM have access at LGW, but not LHR unless in J; DM have access at LGW and LHR)

NOTE: VS J pax (and presumably Medallions) are now eligible for Fast Track security for connections, departures, and arrivals at LHR T3: LINK.

Clubhouse (Lounge) Access:

DL/VS J passengers get access to VS Clubhouse lounges at LGW/LHR and BOS/EWR/IAD/JFK/LAX/SFO with a same-day TATL flight on either DL or VS.

GM in W or Y have access to the BOS/EWR/IAD/JFK/LAX/SFO lounges but not LGW/LHR.

DM or PM in W or Y may use the LGW and LHR Clubhouse lounges as well as BOS/EWR/IAD/JFK/LAX/SFO, and may bring 1 guest traveling on the same flight with them.

DM/PM/GM in W or Y at LHR T3 have access to "No. 1 Traveller" lounge instead of, (for DMs in addition to), the VS Clubhouse.

LHR T3:
al330729's pics from the VS Clubhouse at LHR T3 - LINK

JFK:
As a DM flying JFK-LHR, I was able to use the VS Clubhouse at JFK. For pics, please see:
- Lounge - LINK
- Food - LINK
- Showers/Spa - LINK

VS Revivals (Arrivals) Lounge at LHR T3:
alee0729 had no issues accessing the VS Revivals Lounge following a DL arrival into T3. Shower pic - LINK

On Dec. 21, 2013, I stopped by the Revivals Lounge to get clarification on access for DL Medallion members. Per the agent, only pax flying Upper Class (Business) can currently access the lounge due to space issues; DL Medallion status does not = access. This may change once some DL flights start using T3 in Spring 2014.

Upgrading on VS-Operated Flights:
Virgin Atlantic Code Share Flight Questions
Using SM to Upgrade on VS

Access to Extra Leg Room Seats / Exit Rows on VS-operated Flights:
Possible Improvements to the DL-VS Relationship
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Old Aug 20, 13, 12:52 pm
  #781  
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Originally Posted by elkapong View Post
I just noticed a change in the ATL-LHR timetable starting from 03/30/2014. The weekly number of flights increases on that route from 21 to 26.

The flight schedule up to and including 03/29/2014 for ATL-LHR is:

DL038 DEP 5:50PM ARR 7:30AM 764 Daily
DL084 DEP 9:35PM ARR 11:05AM 76W Daily
DL010 DEP 10:45PM ARR 12:15PM 76W Daily

Starting 03/30/2014, the new flight schedule for ATL-LHR is:

DL038 DEP 5:50PM ARR 7:30AM 764 Daily
DL164 DEP 7:15PM ARR 8:45AM 76W x6
DL084 DEP 9:35PM ARR 11:05AM 76W Daily
DL010 DEP 10:45PM ARR 12:15PM 764 Daily

The SEA-LHR non-stop flight starts 03/29/2014. Someone can correct me if I am wrong, but I believe DL announced in an earnings call that they acquired two additional slot pairs to LHR. One was to be used for the SEA flight, and it was unclear where the other one was to be used with a rumor of a second daily flight at DTW or a new flight from SLC.
If a six times a week flight is added, the frequency goes from 21 flights per week to 27 flights per week, not 26.
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Old Aug 20, 13, 12:59 pm
  #782  
 
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Originally Posted by MSPeconomist View Post
If a six times a week flight is added, the frequency goes from 21 flights per week to 27 flights per week, not 26.
Apologies. Typo on my part. I'll update the post. Thank you.
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Old Aug 20, 13, 1:02 pm
  #783  
 
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Originally Posted by elkapong View Post
Someone can correct me if I am wrong, but I believe DL announced in an earnings call that they acquired two additional slot pairs to LHR. One was to be used for the SEA flight, and it was unclear where the other one was to be used with a rumor of a second daily flight at DTW or a new flight from SLC.
Found it. From the Q1 2013 earnings call:

Capital expenditures for the March quarter were $650 million, which included $500 million in fleet investments and $47 million for two pairs of Heathrow slots. The aircraft CapEx includes 21 aircraft purchase off lease during the quarter for approximately $120 million as part of our continuing debt reduction efforts
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Old Aug 20, 13, 3:22 pm
  #784  
 
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DL needs a daytime flight, whether it be from JFK or ATL.
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Old Aug 20, 13, 3:50 pm
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Originally Posted by vatraveler View Post
DL needs a daytime flight, whether it be from JFK or ATL.
You can book the VS daytime flights from JFK or EWR as a DL codeshare now and still accrue DL miles.
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Old Aug 20, 13, 3:52 pm
  #786  
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Originally Posted by vatraveler View Post
DL needs a daytime flight, whether it be from JFK or ATL.
They codeshare with VS for the daytime flights.

DL 4371 (operated by VS) - JFK-LHR - Departs 720a, arrives 715p
DL 4381 (operated by VS) - EWR-LHR - Departs 745a, arrives 740p
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Old Aug 20, 13, 4:00 pm
  #787  
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Bummer. I'd have preferred those additional 6 flights go to someplace on the continent, rather than more LON service.
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Old Aug 20, 13, 8:13 pm
  #788  
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Where the slots come from? I thought LHR is a slots restrictions.
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Old Aug 20, 13, 9:01 pm
  #789  
 
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Originally Posted by N830MH View Post
Where the slots come from? I thought LHR is a slots restrictions.
I posted a link from the Q1 2013 earnings call above. During this time period, DL acquired an additional 2 slots pairs (one from AZ). DL announced one pair would be used for SEA-LHR, and there was no announcement if the second pair would be used for new service or to return existing slot pair back to a lessor. I'm guessing the second pair is being used for this service.
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Old Aug 22, 13, 7:29 am
  #790  
 
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Has anyone here flown a VS flight yet? I just booked a fairly last minute Y award ticket that puts me on VS018 EWR-LHR. At booking, the phone agent gave me a VS PNR and told me to go to the VS website to select my seat, but the PNR doesn't seem to work at the VS website or at the Sabre PNR checker website. I was hoping to hear a seat selection success story before I start pestering the phone agents again.

Also, if anyone has any suggestions on how to kill time at EWR between midnight and whenever the Clubhouse opens, I'm all ears. Since VS018 check in opens at 4:30, I figure the clubhouse will shortly after and that's just short enough that a hotel may not be worth it.
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Old Aug 22, 13, 9:31 am
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Originally Posted by realjd View Post
At booking, the phone agent gave me a VS PNR and told me to go to the VS website to select my seat, but the PNR doesn't seem to work at the VS website or at the Sabre PNR checker website. I was hoping to hear a seat selection success story before I start pestering the phone agents again.
See this post: http://www.flyertalk.com/forum/delta...l#post21068792
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Old Aug 22, 13, 10:06 am
  #792  
 
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Originally Posted by lamont2718 View Post
Awesome, thanks! Seeing how Delta redirected me, the trick is to use "firstmiddle" as my first name along with the PNR I got over the phone if I want to go directly to the VS website.
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Old Sep 7, 13, 4:03 pm
  #793  
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Smile VS - Virgin Atlantic Clubhouse - JFK T4

Hi everyone,

I'm flying back to LHR on DL 1 tonight. On a long layover, so I figured I'd check out the VS Clubhouse!

Entry:
My BP and DM card got me in with no problem.

Seating:
Lots of seating and windows on both sides of the club.

Amenities:
- Bar - expansive selection of free beverages.
- Computer workstations - several PCs are located just to the right as you enter the lounge.
- Pool/billboards table
- Ample TVs with a variety of programming showing.
- Food - menu service at any table. Includes appetizers, main courses, and dessert.
- Spa - all sorts of treatments including haircuts. They are complimentary per the agent, but they do provide prices for gratuity estimates.
- Showers - modern and clean. Bb hair products and a nice soap.
- Wifi - worked well.

I'll post pics later!

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Old Sep 7, 13, 7:48 pm
  #794  
 
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So entry to VS is BE flight or PM/DM?

That would keep the "SC members" at SC. This is similar to Oasis in the bygone days.

Great to know I am on DL1 Oct 6. Dine preflight, sleep, wash up at Yotel and on to London to make a proposal.
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Old Sep 8, 13, 1:48 am
  #795  
 
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Originally Posted by tentseller View Post
So entry to VS is BE flight or PM/DM?

That would keep the "SC members" at SC. This is similar to Oasis in the bygone days.

Great to know I am on DL1 Oct 6. Dine preflight, sleep, wash up at Yotel and on to London to make a proposal.
This is from reading, not experience: PM/DM flying to the UK on DL can access the VS Clubhouse not matter which cabin they are in. But so far JFK is the only airport where both DL and VS have clubs and are in the same terminal.
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