FAQ: Flying to London on DL

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Old Apr 7, 19, 1:29 am   -   Wikipost
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LHR is a big place and terminals are not connected airside. Airside transfers are done by bus. Landside transfers can be made via the free Heathrow Connect train to T1/2/3. To get from T4 to T5, you can either take train and transfer at T1/2/3 or, depending on timing, use the local bus (free) from T4 to T5.



All Delta Flights depart from London Heathrow Terminal 3:
Check in for DL flights departing LHR T3 is in the same area of the terminal used by VS. This is the southside of the T3 check in area - if looking straight on at the building, go to the left. Business, DM, and PM can use the Upper Class Check in area.

Boston:
DL 58: BOS-LHR...A332.
DL 59: LHR-BOS...A332 (Arrives at Terminal E).

New York:
DL 401: JFK-LHR...A332.
DL 402: JFK-LHR...A332.
DL 403: JFK-LHR...A332.

DL1: LHR-JFK...A332.
DL2: LHR-JFK...A332.
DL3: LHR-JFK...A332.

Atlanta:
DL 30: ATL-LHR...A332.
DL 32: ATL-LHR...A333.

DL 31: LHR-ATL...A332.
DL 33: LHR-ATL...A333.

Detroit:
DL 16: DTW-LHR...A332.
DL 18: DTW-LHR...B763.

DL 17: LHR-DTW...A332.
DL 19: LHR-DTW...B763.

Minneapolis:
DL 10: MSP-LHR...B763.

DL 11: LHR-MSP...B763.

Philadelphia: No longer operates.
DL 194: PHL-LHR...75W.
DL 195: LHR-PHL...75W.

Seattle: Now operated by VS.
DL 4349: SEA-LHR...B789.
DL 4348: LHR-SEA...B789.

Some notes on seats: I have not discussed extensively, as it has been covered ad nauseam on the forum.

Comfort+ - LINK

764:
The J the configuration is 1-2-1. If traveling with a companion, the two middle seats work well, as they're next to each other. With the window seats, the seat console is between the passenger and the aisle on the odd seats, minimizing being bumped by someone in the aisle. Some people do not like the forward seats (1-3) due to galley noise while others like these seats for their privacy.

For Y seats, row 30 (exit row) has tons of space. Comfort+ are rows 15-18. Row 15 is the bulkhead C+ seat - opinions vary, but the legroom here is not as good as on the 763. Refer to the C+ FAQ for pictures.

763:
The 763s on this route are the modified a/c with lie flat J seats. The rows with C+ on the 76Ws typically used on LHR flights are 16-21.

DL Forum 763 Mod Tracking (lots of info on seats) - LINK

Beginning in spring 2018, many of Delta's B767 flights to London were switched to A330s instead, which is generally thought to be a more comfortable aircraft type, especially in business class.

Want to see London on approach to LHR?
If you want the chance to get a good look at London when landing @ LHR (assuming the weather cooperates), sit on the right side of the a/c. If winds dictate landing patterns over the city, you'll see it from this side. Pics from one of my landings.

Immigration & Baggage Collection @ LHR

The FA's will provide a landing card for those with non EU/EEA passports. If you're staying in the UK, you'll need the address (hotel, residence, etc.) for your landing card. Passport control will request the landing card and your passport.

Upon deplaning, you will head to the UK Border Agency (UKBA) checkpoint if remaining in the UK or follow the purple "flight connections" signage if you have an onward flight from any LHR terminal.

If you are connecting, refer to the Heathrow website for details on other terminals and specific flight connections.

When flying BE, the FA's hand out FastTrack passes, which often speed the process of entering the UK, the immigration queues can take a while.
  • T3: As you enter the immigration hall, the UK/EU desks are immediately to your left, keep going straight. The entry to the non-EU passport queue will be ahead on the left and FastTrack will be directly ahead. Keep an eye on the regular queue because it's often faster than FastTrack (more agents).
  • T4: If looking at the UKBA desks, the FastTrack lane has been moved to the center of the passport control area and is in between the EU and non-EU passport queues. In the absence of a FastTrack card, I try to be prompt in getting to passport control...closer to the front, the better!

**Also, be sure to have a copy of your itinerary with you as border agents sometimes ask for evidence of your planned departure from the UK.

Baggage:
After clearing passport control, pax head downstairs to collect their baggage (T3 or T4). LHR baggage is generally pretty good and the priority tags work most of the time. There are cash machines, vending machines, and restrooms in the baggage hall.

Upon collecting baggage, pax pass through customs and then enter the arrivals hall. Booked taxi courier drivers are often waiting across from the exit doors.
  • T3: As you exit customs into the arrivals hall, follow the lane around - the ramp to the Underground and Heathrow Connect/Express will be on the left. Hotel bus shuttles (Hoppa bus) and the taxi rank are also to the left and outside.
  • T4: Go to the left for the Heathrow Connect/Express trains and go to the right for Underground trains (The Underground (AKA the Tube) is the cheapest way into London via the Piccadilly Line; Heathrow Connect to Paddington with a few stops in between is in the middle; the Heathrow Express is the most expensive direct service to Paddington). Rental car and limousine desks are to the right. Rental car and hotel shuttle buses (Hotel Hoppa) are outside of the terminal - follow posted signs.


Baggage storage is also available outside of security.
  • T3: Left Luggage is near the WH Smith in the arrivals hall.
  • T4: Exit to the right and it is across from the escalators that go down to the Tube station.
It currently costs 5GBP/item for 0-4 hours, 11GBP/item for 4-24 hours storage, and 5GBP/item for each additional 24 hours.

Lounges:

Arrivals @ LHR T3:

D1, DM, and PM can use the VS Revivals Lounge on the mezzanine level. Unlike with departures lounges, DM and PM are not allowed to bring a guest along to the Revivals Lounge (unless flying in D1/Upper Class).

Departures:

LHR T3: Delta One passengers, DMs, and PMs have access to the VS Clubhouse lounge. DMs and PMs may bring one guest who is traveling on the same flight. A 3rd party lounge (the "No. 1 Traveller" Lounge) is offered to GM traveling in economy or Premium Economy.


NOTE: Although the dl.com Sky Club Locations page states that Sky Club members get access to the SkyTeam lounge at LHR, I've had agents at the desk there tell me that my SC card does not matter and my ST Elite+ status is what gets me access unless flying in J.
FT Discussion:
Paid SC Member Denied Access to LHR Sky Team Lounge

Check in and security at LHR T4 (AF, KL, and other SkyTeam partners):
Check in for SkyPriority and J pax is at the desks used for SkyTeam pax.

As far as time for check in, Delta Check In Time Requirements. On that note, I have family (Medallions) who have checked in (with checked baggage) right at 60 minutes before the flight and made it through security and to the plane with a few minutes to spare.

FastTrack for the security checkpoint - The FT lane is to the left if looking at the main security queuing point. Pax flying in J can use FT. I have been able to use FT when flying in Y by showing my DM card. Not sure if it is the policy, but I last used it on March 2013 with no issue. Others have also reported success using the FT lane by showing their credentials.

NOTE: Increased security measures at LHR security checkpoints are creating delays - Email I received from DL LINK

If flying AF or KL from LHR, the latest check in time changes effective 1 Feb 2012: Changes to Latest Check-in Time at LHR on AF/KL
More discussion on London and the UK:
FT UK & Ireland Forum - LINK
UK Air Passenger Duty

DL paid ground transfer JFK-EWR/LGA on TATL flights - LINK

Delta and Virgin Atlantic (VS) Partnership:
dl.com: VIRGIN ATLANTIC PARTNERSHIP FAQS
FT thread: Delta Virgin Atlantic Partnership

NOTE: At LHR, DL and VS use T3 while other SkyTeam carriers use T4. These terminals are not connected air or landside.

VS Fare Classes:
VS fare classes do not align with DL fare classes. VS fare buckets:
Upper Class - J, C, D, I, Z, G (G is an award & upgrade fare class)
Premium Economy W, S, H, K, P
Economy Y, B, R, L, U, M, E, Q, X, V, N, O

Note that because Virgin Atlantic uses the same G fare class for both award tickets and upgrades, if using miles or GUCs to upgrade a Virgin Atlantic flight, it will be rebooked in G and may thus show up to Delta as ineligible for mileage earning with SkyMiles. This is incorrect, as upgraded tickets should earn miles based on the original coach ticket -- so if upgrading Virgin Atlantic flights, pay close attention to your SkyMiles earning and be ready to follow up with Delta to get the miles credited correctly.

dl.com - earning miles on VS (VS is a Tier 1 partner.): LINK

Medallion Benefits flying on VS (DM, PM, GM):
- Priority Check-In
- Priority Baggage Handling
- Priority Security
- Priority Boarding
- Baggage fee waiver for one additional piece up to 23kg (~50lbs)
- VS Clubhouse access with a same-day TATL flight on DL or VS (GMs: only at BOS/EWR/IAD/JFK/LAX/SFO, not LGW/LHR; PM have access at LGW, but not LHR unless in J; DM have access at LGW and LHR)

NOTE: VS J pax (and presumably Medallions) are now eligible for Fast Track security for connections, departures, and arrivals at LHR T3: LINK.

Clubhouse (Lounge) Access:

DL/VS J passengers get access to VS Clubhouse lounges at LGW/LHR and BOS/EWR/IAD/JFK/LAX/SFO with a same-day TATL flight on either DL or VS.

GM in W or Y have access to the BOS/EWR/IAD/JFK/LAX/SFO lounges but not LGW/LHR.

DM or PM in W or Y may use the LGW and LHR Clubhouse lounges as well as BOS/EWR/IAD/JFK/LAX/SFO, and may bring 1 guest traveling on the same flight with them.

DM/PM/GM in W or Y at LHR T3 have access to "No. 1 Traveller" lounge instead of, (for DMs in addition to), the VS Clubhouse.

LHR T3:
al330729's pics from the VS Clubhouse at LHR T3 - LINK

JFK:
As a DM flying JFK-LHR, I was able to use the VS Clubhouse at JFK. For pics, please see:
- Lounge - LINK
- Food - LINK
- Showers/Spa - LINK

VS Revivals (Arrivals) Lounge at LHR T3:
alee0729 had no issues accessing the VS Revivals Lounge following a DL arrival into T3. Shower pic - LINK

On Dec. 21, 2013, I stopped by the Revivals Lounge to get clarification on access for DL Medallion members. Per the agent, only pax flying Upper Class (Business) can currently access the lounge due to space issues; DL Medallion status does not = access. This may change once some DL flights start using T3 in Spring 2014.

Upgrading on VS-Operated Flights:
Virgin Atlantic Code Share Flight Questions
Using SM to Upgrade on VS

Access to Extra Leg Room Seats / Exit Rows on VS-operated Flights:
Possible Improvements to the DL-VS Relationship
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Old Mar 31, 11, 9:22 am
  #16  
 
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Originally Posted by mtkeller View Post
DL is taking BA on hard about the hard product on this route,

There needs to be a laughing hysterically smiley.
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Old Mar 31, 11, 9:32 am
  #17  
 
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Originally Posted by gegarrenton View Post
There needs to be a laughing hysterically smiley.
They've both got flat beds in J, and DL is pushing the fact that every seat in J has direct aisle access. BA can't claim that. Sure, BA has WT+ (and I'm guessing F, but not sure on this route), but DL is comparing J to J and hoping that they can steal some passengers.
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Old Mar 31, 11, 9:34 am
  #18  
 
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Originally Posted by DLNYC View Post
DL 148/149 JFK/LHR are daily, no?
I believe so, as they're advertising 10 flights per day to/from LHR: 1 MSP, 2 BOS, 1 MIA, 3 JFK, and 3 between ATL and DTW.
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Old Mar 31, 11, 9:39 am
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Originally Posted by vatraveler View Post
Have a semi-related question. When returning from LHR via BOS to a domestic connection, does one have to change terminals and re-clear security at BOS? How long should this typically take?
Immigration/baggage claim -- budget 30 minutes on the outside. Once you clear customs, it will be about 10-15 minute walk or bus ride to Terminal A. I find Terminal A security to be slow so budget anywhere from 10 minutes to 40 minutes depending upon the time of day, etc. Note that if you buy liquids in duty free, you'll need to check them after baggage transfer. Won't be able to get them through domestic security.
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Old Mar 31, 11, 9:40 am
  #20  
 
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Does Delta offer any daytime flights across the Altantic? I know AA offers a daytime flight from ORD that gets into LON around 10pm. This has always struck me as a more humane (even if less time-efficient) way to fly TATL. It doesn't appear that any of the LON flights are daytime, correct? Is there a daytime flight to CDG of AMS?
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Old Mar 31, 11, 9:44 am
  #21  
 
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Originally Posted by youngdlplat View Post
Does Delta offer any daytime flights across the Altantic? I know AA offers a daytime flight from ORD that gets into LON around 10pm. This has always struck me as a more humane (even if less time-efficient) way to fly TATL. It doesn't appear that any of the LON flights are daytime, correct? Is there a daytime flight to CDG of AMS?
Nope - wish they did. Have taken daytime flights on CO and UA, and they really reduced jet lag for me.
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Old Mar 31, 11, 9:52 am
  #22  
 
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Originally Posted by mtkeller View Post
They've both got flat beds in J, and DL is pushing the fact that every seat in J has direct aisle access. BA can't claim that. Sure, BA has WT+ (and I'm guessing F, but not sure on this route), but DL is comparing J to J and hoping that they can steal some passengers.
I wouldn't get hung up on flat beds or J vs. J, there is just not any comparison to BA with DL,or any other US carrier for that matter. The service, quality and atmosphere are in completely different leagues. DL has a fine middle of the road product, but it is what it is. Saying they are challenging AA hard would be more appropriate.
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Old Mar 31, 11, 10:08 am
  #23  
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Originally Posted by DLNYC View Post
DL 148/149 JFK/LHR are daily, no?
I used the current .pdf schedule from dl.com...perhaps I misread the tiny print. I did a week's worth of dummy bookings and it showed up each day = corrected!

Thanks for the catch!
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Old Mar 31, 11, 10:14 am
  #24  
 
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Originally Posted by mtkeller View Post
Correct about the 763 coming in to replace the 764 over the summer. However, take a look at the seat map. Is it showing 1-2-1? Then it's been re-fitted with the flat beds.
There are suppose to be 7 767-300ER's redone with the lay flat seats by the time the 764's come off the route.
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Old Mar 31, 11, 11:18 am
  #25  
 
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Flying to London Tomorrow night on Delta in coach any suggestions?
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Old Mar 31, 11, 11:24 am
  #26  
 
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I like 30 A, B, F, and G if you can get one of them. Some have complained about padding, but I didn't notice. Nearly infinite legroom. Move quickly once you get off the plane to beat the crowd to the queues for passport control. It's a bit of a trek. I know some will disagree with me for saying this, but if you're staying and are bringing luggage, check it or use a backpack. The trip from the gate to the UK border is not fun with a roller bag. Between the trek to the border and queueing for UKBA, your bag will be on the belt when you get there or will pop out shortly. Any waiting you'll have to do at the belt is worth it for the trade-off of how much faster you can move to UKBA without a roller bag in my mind.
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Old Mar 31, 11, 11:26 am
  #27  
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Originally Posted by JPL226 View Post
Flying to London Tomorrow night on Delta in coach any suggestions?
Which flight?
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Old Mar 31, 11, 11:54 am
  #28  
 
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Originally Posted by youngdlplat View Post
Does Delta offer any daytime flights across the Altantic? I know AA offers a daytime flight from ORD that gets into LON around 10pm. This has always struck me as a more humane (even if less time-efficient) way to fly TATL. It doesn't appear that any of the LON flights are daytime, correct? Is there a daytime flight to CDG of AMS?
This slacker flight isn't generally that popular. Wastes a day and theoretically makes jet lag worse as you arrive at bed time but it is still 5PM for your body
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Old Mar 31, 11, 11:57 am
  #29  
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WELL DONE!

Great work rwoman! This is a great idea and it is nice having local experts do this!
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Old Mar 31, 11, 12:13 pm
  #30  
 
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A few comments from my side. I travel regularly to LHR and another trip has just come up for next week.

1. I have never been given a FastTrack pass, regardless of whether I am flying BE or Y. However, I have found that the 1 hr plus wait times of a few years ago are long gone at T4 now. With the airline reshuffle at LHR and SkyTeam being almost the exclusive carrier (except for CO and a couple of others), the immigration lines are vastly improved. Also, LHR has recently redone the immigration stands and there are now a lot more of them and they are more logically layed out.

2. I have never been given a pass to the Yotel or even had mention of it made to me. Again, regardless of flying BE or Y. I couldn't even tell you where the Yotel exists in LHR. Generally I have no reason to use the Yotel as I'm heading straight to a hotel in the City and will shower there. But it would still be nice to get access to it just in case I have to use it. Does one need an 'invite' from DL or can I just present my DM card?

3. The LHR SkyTeam lounge is, by far, the best lounge in the entire network from my perspective. I'm curious if others think there are better lounges out there and where because I may have missed them.

-RM
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