Dec 19, 2014, 1:01 pm
Last edit by: audidudi
LHR is a big place and terminals are not connected airside. Airside transfers are done by bus. Landside transfers can be made via the free Heathrow Connect train to T1/2/3. To get from T4 to T5, you can either take train and transfer at T1/2/3 or, depending on timing, use the local bus (free) from T4 to T5.
All Delta Flights depart from London Heathrow Terminal 3:
Check in for DL flights departing LHR T3 is in the same area of the terminal used by VS. This is the southside of the T3 check in area - if looking straight on at the building, go to the left. Business, DM, and PM can use the Upper Class Check in area.
Boston:
DL 58: BOS-LHR...A332.
DL 59: LHR-BOS...A332 (Arrives at Terminal E).
New York:
DL 401: JFK-LHR...A332.
DL 402: JFK-LHR...A332.
DL 403: JFK-LHR...A332.
DL1: LHR-JFK...A332.
DL2: LHR-JFK...A332.
DL3: LHR-JFK...A332.
Atlanta:
DL 30: ATL-LHR...A332.
DL 32: ATL-LHR...A333.
DL 31: LHR-ATL...A332.
DL 33: LHR-ATL...A333.
Detroit:
DL 16: DTW-LHR...A332.
DL 18: DTW-LHR...B763.
DL 17: LHR-DTW...A332.
DL 19: LHR-DTW...B763.
Minneapolis:
DL 10: MSP-LHR...B763.
DL 11: LHR-MSP...B763.
Philadelphia: No longer operates.
DL 194: PHL-LHR...75W.
DL 195: LHR-PHL...75W.
Seattle: Now operated by VS.
DL 4349: SEA-LHR...B789.
DL 4348: LHR-SEA...B789.
Some notes on seats: I have not discussed extensively, as it has been covered ad nauseam on the forum.
Comfort+ - LINK
764:
The J the configuration is 1-2-1. If traveling with a companion, the two middle seats work well, as they're next to each other. With the window seats, the seat console is between the passenger and the aisle on the odd seats, minimizing being bumped by someone in the aisle. Some people do not like the forward seats (1-3) due to galley noise while others like these seats for their privacy.
For Y seats, row 30 (exit row) has tons of space. Comfort+ are rows 15-18. Row 15 is the bulkhead C+ seat - opinions vary, but the legroom here is not as good as on the 763. Refer to the C+ FAQ for pictures.
763:
The 763s on this route are the modified a/c with lie flat J seats. The rows with C+ on the 76Ws typically used on LHR flights are 16-21.
DL Forum 763 Mod Tracking (lots of info on seats) - LINK
Beginning in spring 2018, many of Delta's B767 flights to London were switched to A330s instead, which is generally thought to be a more comfortable aircraft type, especially in business class.
Want to see London on approach to LHR?
If you want the chance to get a good look at London when landing @ LHR (assuming the weather cooperates), sit on the right side of the a/c. If winds dictate landing patterns over the city, you'll see it from this side. Pics from one of my landings.
Immigration & Baggage Collection @ LHR
The FA's will provide a landing card for those with non EU/EEA passports. If you're staying in the UK, you'll need the address (hotel, residence, etc.) for your landing card. Passport control will request the landing card and your passport.
Upon deplaning, you will head to the UK Border Agency (UKBA) checkpoint if remaining in the UK or follow the purple "flight connections" signage if you have an onward flight from any LHR terminal.
If you are connecting, refer to the Heathrow website for details on other terminals and specific flight connections.
When flying BE, the FA's hand out FastTrack passes, which often speed the process of entering the UK, the immigration queues can take a while.
**Also, be sure to have a copy of your itinerary with you as border agents sometimes ask for evidence of your planned departure from the UK.
Baggage:
After clearing passport control, pax head downstairs to collect their baggage (T3 or T4). LHR baggage is generally pretty good and the priority tags work most of the time^. There are cash machines, vending machines, and restrooms in the baggage hall.
Upon collecting baggage, pax pass through customs and then enter the arrivals hall. Booked taxi courier drivers are often waiting across from the exit doors.
Baggage storage is also available outside of security.
Lounges:
Arrivals @ LHR T3:
D1, DM, and PM can use the VS Revivals Lounge on the mezzanine level. Unlike with departures lounges, DM and PM are not allowed to bring a guest along to the Revivals Lounge (unless flying in D1/Upper Class).
Departures:
LHR T3: Delta One passengers, DMs, and PMs have access to the VS Clubhouse lounge. DMs and PMs may bring one guest who is traveling on the same flight. A 3rd party lounge (the "No. 1 Traveller" Lounge) is offered to GM traveling in economy or Premium Economy.
NOTE: Although the dl.com Sky Club Locations page states that Sky Club members get access to the SkyTeam lounge at LHR, I've had agents at the desk there tell me that my SC card does not matter and my ST Elite+ status is what gets me access unless flying in J.
FT Discussion:
Paid SC Member Denied Access to LHR Sky Team Lounge
Check in and security at LHR T4 (AF, KL, and other SkyTeam partners):
Check in for SkyPriority and J pax is at the desks used for SkyTeam pax.
As far as time for check in, Delta Check In Time Requirements. On that note, I have family (Medallions) who have checked in (with checked baggage) right at 60 minutes before the flight and made it through security and to the plane with a few minutes to spare.
FastTrack for the security checkpoint - The FT lane is to the left if looking at the main security queuing point. Pax flying in J can use FT. I have been able to use FT when flying in Y by showing my DM card. Not sure if it is the policy, but I last used it on March 2013 with no issue. Others have also reported success using the FT lane by showing their credentials.
NOTE: Increased security measures at LHR security checkpoints are creating delays - Email I received from DL LINK
If flying AF or KL from LHR, the latest check in time changes effective 1 Feb 2012: Changes to Latest Check-in Time at LHR on AF/KL
More discussion on London and the UK:
FT UK & Ireland Forum - LINK
UK Air Passenger Duty
DL paid ground transfer JFK-EWR/LGA on TATL flights - LINK
Delta and Virgin Atlantic (VS) Partnership:
dl.com: VIRGIN ATLANTIC PARTNERSHIP FAQS
FT thread: Delta Virgin Atlantic Partnership
NOTE: At LHR, DL and VS use T3 while other SkyTeam carriers use T4. These terminals are not connected air or landside.
VS Fare Classes:
VS fare classes do not align with DL fare classes. VS fare buckets:
Upper Class - J, C, D, I, Z, G (G is an award & upgrade fare class)
Premium Economy W, S, H, K, P
Economy Y, B, R, L, U, M, E, Q, X, V, N, O
Note that because Virgin Atlantic uses the same G fare class for both award tickets and upgrades, if using miles or GUCs to upgrade a Virgin Atlantic flight, it will be rebooked in G and may thus show up to Delta as ineligible for mileage earning with SkyMiles. This is incorrect, as upgraded tickets should earn miles based on the original coach ticket -- so if upgrading Virgin Atlantic flights, pay close attention to your SkyMiles earning and be ready to follow up with Delta to get the miles credited correctly.
dl.com - earning miles on VS (VS is a Tier 1 partner.): LINK
Medallion Benefits flying on VS (DM, PM, GM):
- Priority Check-In
- Priority Baggage Handling
- Priority Security
- Priority Boarding
- Baggage fee waiver for one additional piece up to 23kg (~50lbs)
- VS Clubhouse access with a same-day TATL flight on DL or VS (GMs: only at BOS/EWR/IAD/JFK/LAX/SFO, not LGW/LHR; PM have access at LGW, but not LHR unless in J; DM have access at LGW and LHR)
NOTE: VS J pax (and presumably Medallions) are now eligible for Fast Track security for connections, departures, and arrivals at LHR T3: LINK.
Clubhouse (Lounge) Access:
DL/VS J passengers get access to VS Clubhouse lounges at LGW/LHR and BOS/EWR/IAD/JFK/LAX/SFO with a same-day TATL flight on either DL or VS.
GM in W or Y have access to the BOS/EWR/IAD/JFK/LAX/SFO lounges but not LGW/LHR.
DM or PM in W or Y may use the LGW and LHR Clubhouse lounges as well as BOS/EWR/IAD/JFK/LAX/SFO, and may bring 1 guest traveling on the same flight with them.
DM/PM/GM in W or Y at LHR T3 have access to "No. 1 Traveller" lounge instead of, (for DMs in addition to), the VS Clubhouse.
LHR T3:
al330729's pics from the VS Clubhouse at LHR T3 - LINK
JFK:
As a DM flying JFK-LHR, I was able to use the VS Clubhouse at JFK. For pics, please see:
- Lounge - LINK
- Food - LINK
- Showers/Spa - LINK
VS Revivals (Arrivals) Lounge at LHR T3:
alee0729 had no issues accessing the VS Revivals Lounge following a DL arrival into T3. Shower pic - LINK
On Dec. 21, 2013, I stopped by the Revivals Lounge to get clarification on access for DL Medallion members. Per the agent, only pax flying Upper Class (Business) can currently access the lounge due to space issues; DL Medallion status does not = access. This may change once some DL flights start using T3 in Spring 2014.
Upgrading on VS-Operated Flights:
Virgin Atlantic Code Share Flight Questions
Using SM to Upgrade on VS
Access to Extra Leg Room Seats / Exit Rows on VS-operated Flights:
Possible Improvements to the DL-VS Relationship
All Delta Flights depart from London Heathrow Terminal 3:
Check in for DL flights departing LHR T3 is in the same area of the terminal used by VS. This is the southside of the T3 check in area - if looking straight on at the building, go to the left. Business, DM, and PM can use the Upper Class Check in area.
Boston:
DL 58: BOS-LHR...A332.
DL 59: LHR-BOS...A332 (Arrives at Terminal E).
New York:
DL 401: JFK-LHR...A332.
DL 402: JFK-LHR...A332.
DL 403: JFK-LHR...A332.
DL1: LHR-JFK...A332.
DL2: LHR-JFK...A332.
DL3: LHR-JFK...A332.
Atlanta:
DL 30: ATL-LHR...A332.
DL 32: ATL-LHR...A333.
DL 31: LHR-ATL...A332.
DL 33: LHR-ATL...A333.
Detroit:
DL 16: DTW-LHR...A332.
DL 18: DTW-LHR...B763.
DL 17: LHR-DTW...A332.
DL 19: LHR-DTW...B763.
Minneapolis:
DL 10: MSP-LHR...B763.
DL 11: LHR-MSP...B763.
Philadelphia: No longer operates.
DL 194: PHL-LHR...75W.
DL 195: LHR-PHL...75W.
Seattle: Now operated by VS.
DL 4349: SEA-LHR...B789.
DL 4348: LHR-SEA...B789.
Some notes on seats: I have not discussed extensively, as it has been covered ad nauseam on the forum.
Comfort+ - LINK
764:
The J the configuration is 1-2-1. If traveling with a companion, the two middle seats work well, as they're next to each other. With the window seats, the seat console is between the passenger and the aisle on the odd seats, minimizing being bumped by someone in the aisle. Some people do not like the forward seats (1-3) due to galley noise while others like these seats for their privacy.
For Y seats, row 30 (exit row) has tons of space. Comfort+ are rows 15-18. Row 15 is the bulkhead C+ seat - opinions vary, but the legroom here is not as good as on the 763. Refer to the C+ FAQ for pictures.
763:
The 763s on this route are the modified a/c with lie flat J seats. The rows with C+ on the 76Ws typically used on LHR flights are 16-21.
DL Forum 763 Mod Tracking (lots of info on seats) - LINK
Beginning in spring 2018, many of Delta's B767 flights to London were switched to A330s instead, which is generally thought to be a more comfortable aircraft type, especially in business class.
Want to see London on approach to LHR?
If you want the chance to get a good look at London when landing @ LHR (assuming the weather cooperates), sit on the right side of the a/c. If winds dictate landing patterns over the city, you'll see it from this side. Pics from one of my landings.
Immigration & Baggage Collection @ LHR
The FA's will provide a landing card for those with non EU/EEA passports. If you're staying in the UK, you'll need the address (hotel, residence, etc.) for your landing card. Passport control will request the landing card and your passport.
Upon deplaning, you will head to the UK Border Agency (UKBA) checkpoint if remaining in the UK or follow the purple "flight connections" signage if you have an onward flight from any LHR terminal.
If you are connecting, refer to the Heathrow website for details on other terminals and specific flight connections.
When flying BE, the FA's hand out FastTrack passes, which often speed the process of entering the UK, the immigration queues can take a while.
- T3: As you enter the immigration hall, the UK/EU desks are immediately to your left, keep going straight. The entry to the non-EU passport queue will be ahead on the left and FastTrack will be directly ahead. Keep an eye on the regular queue because it's often faster than FastTrack (more agents).
- T4: If looking at the UKBA desks, the FastTrack lane has been moved to the center of the passport control area and is in between the EU and non-EU passport queues. In the absence of a FastTrack card, I try to be prompt in getting to passport control...closer to the front, the better!
**Also, be sure to have a copy of your itinerary with you as border agents sometimes ask for evidence of your planned departure from the UK.
Baggage:
After clearing passport control, pax head downstairs to collect their baggage (T3 or T4). LHR baggage is generally pretty good and the priority tags work most of the time^. There are cash machines, vending machines, and restrooms in the baggage hall.
Upon collecting baggage, pax pass through customs and then enter the arrivals hall. Booked taxi courier drivers are often waiting across from the exit doors.
- T3: As you exit customs into the arrivals hall, follow the lane around - the ramp to the Underground and Heathrow Connect/Express will be on the left. Hotel bus shuttles (Hoppa bus) and the taxi rank are also to the left and outside.
- T4: Go to the left for the Heathrow Connect/Express trains and go to the right for Underground trains (The Underground (AKA the Tube) is the cheapest way into London via the Piccadilly Line; Heathrow Connect to Paddington with a few stops in between is in the middle; the Heathrow Express is the most expensive direct service to Paddington). Rental car and limousine desks are to the right. Rental car and hotel shuttle buses (Hotel Hoppa) are outside of the terminal - follow posted signs.
Baggage storage is also available outside of security.
- T3: Left Luggage is near the WH Smith in the arrivals hall.
- T4: Exit to the right and it is across from the escalators that go down to the Tube station.
Lounges:
Arrivals @ LHR T3:
D1, DM, and PM can use the VS Revivals Lounge on the mezzanine level. Unlike with departures lounges, DM and PM are not allowed to bring a guest along to the Revivals Lounge (unless flying in D1/Upper Class).
Departures:
LHR T3: Delta One passengers, DMs, and PMs have access to the VS Clubhouse lounge. DMs and PMs may bring one guest who is traveling on the same flight. A 3rd party lounge (the "No. 1 Traveller" Lounge) is offered to GM traveling in economy or Premium Economy.
NOTE: Although the dl.com Sky Club Locations page states that Sky Club members get access to the SkyTeam lounge at LHR, I've had agents at the desk there tell me that my SC card does not matter and my ST Elite+ status is what gets me access unless flying in J.
FT Discussion:
Paid SC Member Denied Access to LHR Sky Team Lounge
Check in and security at LHR T4 (AF, KL, and other SkyTeam partners):
Check in for SkyPriority and J pax is at the desks used for SkyTeam pax.
As far as time for check in, Delta Check In Time Requirements. On that note, I have family (Medallions) who have checked in (with checked baggage) right at 60 minutes before the flight and made it through security and to the plane with a few minutes to spare.
FastTrack for the security checkpoint - The FT lane is to the left if looking at the main security queuing point. Pax flying in J can use FT. I have been able to use FT when flying in Y by showing my DM card. Not sure if it is the policy, but I last used it on March 2013 with no issue. Others have also reported success using the FT lane by showing their credentials.
NOTE: Increased security measures at LHR security checkpoints are creating delays - Email I received from DL LINK
If flying AF or KL from LHR, the latest check in time changes effective 1 Feb 2012: Changes to Latest Check-in Time at LHR on AF/KL
More discussion on London and the UK:
FT UK & Ireland Forum - LINK
UK Air Passenger Duty
DL paid ground transfer JFK-EWR/LGA on TATL flights - LINK
Delta and Virgin Atlantic (VS) Partnership:
dl.com: VIRGIN ATLANTIC PARTNERSHIP FAQS
FT thread: Delta Virgin Atlantic Partnership
NOTE: At LHR, DL and VS use T3 while other SkyTeam carriers use T4. These terminals are not connected air or landside.
VS Fare Classes:
VS fare classes do not align with DL fare classes. VS fare buckets:
Upper Class - J, C, D, I, Z, G (G is an award & upgrade fare class)
Premium Economy W, S, H, K, P
Economy Y, B, R, L, U, M, E, Q, X, V, N, O
Note that because Virgin Atlantic uses the same G fare class for both award tickets and upgrades, if using miles or GUCs to upgrade a Virgin Atlantic flight, it will be rebooked in G and may thus show up to Delta as ineligible for mileage earning with SkyMiles. This is incorrect, as upgraded tickets should earn miles based on the original coach ticket -- so if upgrading Virgin Atlantic flights, pay close attention to your SkyMiles earning and be ready to follow up with Delta to get the miles credited correctly.
dl.com - earning miles on VS (VS is a Tier 1 partner.): LINK
Medallion Benefits flying on VS (DM, PM, GM):
- Priority Check-In
- Priority Baggage Handling
- Priority Security
- Priority Boarding
- Baggage fee waiver for one additional piece up to 23kg (~50lbs)
- VS Clubhouse access with a same-day TATL flight on DL or VS (GMs: only at BOS/EWR/IAD/JFK/LAX/SFO, not LGW/LHR; PM have access at LGW, but not LHR unless in J; DM have access at LGW and LHR)
NOTE: VS J pax (and presumably Medallions) are now eligible for Fast Track security for connections, departures, and arrivals at LHR T3: LINK.
Clubhouse (Lounge) Access:
DL/VS J passengers get access to VS Clubhouse lounges at LGW/LHR and BOS/EWR/IAD/JFK/LAX/SFO with a same-day TATL flight on either DL or VS.
GM in W or Y have access to the BOS/EWR/IAD/JFK/LAX/SFO lounges but not LGW/LHR.
DM or PM in W or Y may use the LGW and LHR Clubhouse lounges as well as BOS/EWR/IAD/JFK/LAX/SFO, and may bring 1 guest traveling on the same flight with them.
DM/PM/GM in W or Y at LHR T3 have access to "No. 1 Traveller" lounge instead of, (for DMs in addition to), the VS Clubhouse.
LHR T3:
al330729's pics from the VS Clubhouse at LHR T3 - LINK
JFK:
As a DM flying JFK-LHR, I was able to use the VS Clubhouse at JFK. For pics, please see:
- Lounge - LINK
- Food - LINK
- Showers/Spa - LINK
VS Revivals (Arrivals) Lounge at LHR T3:
alee0729 had no issues accessing the VS Revivals Lounge following a DL arrival into T3. Shower pic - LINK
On Dec. 21, 2013, I stopped by the Revivals Lounge to get clarification on access for DL Medallion members. Per the agent, only pax flying Upper Class (Business) can currently access the lounge due to space issues; DL Medallion status does not = access. This may change once some DL flights start using T3 in Spring 2014.
Upgrading on VS-Operated Flights:
Virgin Atlantic Code Share Flight Questions
Using SM to Upgrade on VS
Access to Extra Leg Room Seats / Exit Rows on VS-operated Flights:
Possible Improvements to the DL-VS Relationship
FAQ: Flying to London on DL
Jul 13, 2011, 10:02 am
#226
Join Date: Jul 2011
Posts: 4
It looks like DL is utilizing both the standard 763ER and the ex-Gulf 763ER on this route depending on the date.
The standard configuration has lavatories in this area but the doors open to the cross aisle, not to the main aisle. (Meaning the door of one lavatory faces the front of the plane and the door of the other lavatory faces the rear of the plane with a cross aisle between them. The lavatory is generally not an issue for me and the area only gets really crowded between breakfast and landing. This configuration has two rows of window exits (20 & 21) and both have plenty of leg room, although the tray tables are in the armrests so the seats are slightly narrower.
The ex-Gulf configuration does not have lavatories in this area. It has a single exit row (20) so row 21 has standard coach seats.
With that info, look at the seat chart FOR YOUR ACTUAL DATE OF TRAVEL and choose which works best for you. But a final word of caution - in the case of mechanical issues, DL sometimes makes a last minute substitution of aircraft. In those instances, your exit row can turn into a non-exit row.
The standard configuration has lavatories in this area but the doors open to the cross aisle, not to the main aisle. (Meaning the door of one lavatory faces the front of the plane and the door of the other lavatory faces the rear of the plane with a cross aisle between them. The lavatory is generally not an issue for me and the area only gets really crowded between breakfast and landing. This configuration has two rows of window exits (20 & 21) and both have plenty of leg room, although the tray tables are in the armrests so the seats are slightly narrower.
The ex-Gulf configuration does not have lavatories in this area. It has a single exit row (20) so row 21 has standard coach seats.
With that info, look at the seat chart FOR YOUR ACTUAL DATE OF TRAVEL and choose which works best for you. But a final word of caution - in the case of mechanical issues, DL sometimes makes a last minute substitution of aircraft. In those instances, your exit row can turn into a non-exit row.
Jul 13, 2011, 12:08 pm
#227
Join Date: Dec 2004
Location: LHR / BHX / MAN / ATL
Programs: DL DM 2MM - IHG Diamond
Posts: 4,053
Thanks greatly. Looks like I am on the standard config. I bailed on row 21 the other day, but see a window at 20 is still available for tonight. Does that first exit row still have limited recline in Econ Comfort? This level of detail picking seats drives me nuts, BTW. Thanks again for your help.
, maybe somebody else here with recent experience can provide definitive information about row 20 on the standard configuration 763ER.
Jul 17, 2011, 6:45 pm
#229
Join Date: Jul 2011
Posts: 4
ATL-LGW EC configuation, + some off-topic
ecaarch, first of all thanks for your help. You were spot on; my ATL-LGW was standard configuration, and the lavs were there. I had decided to bail out of row 21 because it was important that I get a bit of sleep and I am one of those folks that struggles to sleep in flight, even on lie-flats. I sacrificed the legroom and moved to non-exit EC row to avoid the noise, odor, etc and I think I made the right choice for me. Others' mileage may vary (easy sleepers or big Ambien users would be fine), as the configuation of the lav doors were as you described (both opening to an internal passage perpendicular to the seating aisles; this aisle is where FA's takeoff jumpseats are located). I am a big fan of even regular EC, but I'd say a taller passengers, say >6 ft, might prefer the lav proximity to the better-but-still-tight-seat-pitch in non-exit EC rows. Can't comment on the recline in row 20, should've taken a moment to look, sorry about that.
Moving off-topic now.... I came home via DL 273 LHR-ATL, scheduled Friday, but delayed til Sat 7AM due to crew rotation (!). DL had fouled up crew schedules to the point that there were not enough bodies in LON qualified to take a 767 back to ATL midday Friday. DL footed the bill to house, feed and transport a 767-300ER worth of pax (roughly 75% full after some rebooked) Friday night because of the error, in addition to paying an FA crew to hang out in LON for an extra night also. The LHR desk did really well considering their resources; they did an admirable job of not showing frustration with consequences of somebody else's error. I wound up in the Heathrow Crowne Plaza, while I believe others were sent to the Premier Inn or the Hilton. OK considering the circumstances.
While hardly well-acquainted with crew rotation procedures at DL, this really feels like one of those instances where you know that DL is squeezing things a bit tight (which as a fare-payer I fully understand). However, this is LHR, hardly a remote airport and a hub for many, and not being able to get a rested 767 crew in place smacks of a system with no margin for error. I am sure I am oversimplifying this, but isn't this the same thing that would happen if a pilot gets the pukes overnight? Aren't there procedures for that? I'm not really disappointed with DL, just scratching my head a bit.
Moving off-topic now.... I came home via DL 273 LHR-ATL, scheduled Friday, but delayed til Sat 7AM due to crew rotation (!). DL had fouled up crew schedules to the point that there were not enough bodies in LON qualified to take a 767 back to ATL midday Friday. DL footed the bill to house, feed and transport a 767-300ER worth of pax (roughly 75% full after some rebooked) Friday night because of the error, in addition to paying an FA crew to hang out in LON for an extra night also. The LHR desk did really well considering their resources; they did an admirable job of not showing frustration with consequences of somebody else's error. I wound up in the Heathrow Crowne Plaza, while I believe others were sent to the Premier Inn or the Hilton. OK considering the circumstances.
While hardly well-acquainted with crew rotation procedures at DL, this really feels like one of those instances where you know that DL is squeezing things a bit tight (which as a fare-payer I fully understand). However, this is LHR, hardly a remote airport and a hub for many, and not being able to get a rested 767 crew in place smacks of a system with no margin for error. I am sure I am oversimplifying this, but isn't this the same thing that would happen if a pilot gets the pukes overnight? Aren't there procedures for that? I'm not really disappointed with DL, just scratching my head a bit.
Jul 30, 2011, 4:30 pm
#231
FlyerTalk Evangelist
Original Poster
Join Date: Feb 2010
Location: LHR
Programs: DL DM 2MM, BA Bronze, Various Hotels
Posts: 10,187
Updated BOS info based on ClipperDelta's http://www.flyertalk.com/forum/delta...er-2011-a.html post.
Thanks, ClipperDelta!
Thanks, ClipperDelta!
Jul 30, 2011, 8:39 pm
#232
FlyerTalk Evangelist
Join Date: Apr 2002
Location: Madison, WI, USA
Posts: 14,162
Thanks, rwoman, for this thread. It helped me get through LHR quickly and easily. I'm DM and was flying in EC. Getting the FastTrack pass wasn't easy. I asked one FA about it and she called over another FA who said he'd talk to someone else to see if they were available and then get back to me. I also asked about the Yotel and he claimed that it was pay only and he'd give me a brochure on it. He never got back to me, so near the end of the flight I snagged another FA and this one eventually came through with a FastTrack pass.
The DL flight crew MSP-LHR seemed badly trained -- they made those in EC who asked for drinks pay for them, saying only beer or wine was free. Near the end of the flight, the FA in the left aisle apologized to the woman sitting in 17C, telling her she shouldn't have been charged, and ran a credit to her CC. I didn't see anyone in the right aisle refunded, though, and there was at least one who paid.
It only meant that I didn't order a Bailey's as I usually do after the meal -- I could have pulled out my DM card or gotten a drink coupon out of my suitcase, but it didn't seem worth it. No DM recognition whatsoever, by the way -- I had to mention it the last FA before he'd get me a FastTrack card.
Yotel worked fine -- they found my name on a list and gave me the 1 hour. It was nice to get clean.
The DL flight crew MSP-LHR seemed badly trained -- they made those in EC who asked for drinks pay for them, saying only beer or wine was free. Near the end of the flight, the FA in the left aisle apologized to the woman sitting in 17C, telling her she shouldn't have been charged, and ran a credit to her CC. I didn't see anyone in the right aisle refunded, though, and there was at least one who paid.
It only meant that I didn't order a Bailey's as I usually do after the meal -- I could have pulled out my DM card or gotten a drink coupon out of my suitcase, but it didn't seem worth it. No DM recognition whatsoever, by the way -- I had to mention it the last FA before he'd get me a FastTrack card.
Yotel worked fine -- they found my name on a list and gave me the 1 hour. It was nice to get clean.
Jul 31, 2011, 2:19 pm
#233
FlyerTalk Evangelist
Original Poster
Join Date: Feb 2010
Location: LHR
Programs: DL DM 2MM, BA Bronze, Various Hotels
Posts: 10,187
Thanks, rwoman, for this thread. It helped me get through LHR quickly and easily. I'm DM and was flying in EC. Getting the FastTrack pass wasn't easy. I asked one FA about it and she called over another FA who said he'd talk to someone else to see if they were available and then get back to me. I also asked about the Yotel and he claimed that it was pay only and he'd give me a brochure on it. He never got back to me, so near the end of the flight I snagged another FA and this one eventually came through with a FastTrack pass.
The DL flight crew MSP-LHR seemed badly trained -- they made those in EC who asked for drinks pay for them, saying only beer or wine was free. Near the end of the flight, the FA in the left aisle apologized to the woman sitting in 17C, telling her she shouldn't have been charged, and ran a credit to her CC. I didn't see anyone in the right aisle refunded, though, and there was at least one who paid.
It only meant that I didn't order a Bailey's as I usually do after the meal -- I could have pulled out my DM card or gotten a drink coupon out of my suitcase, but it didn't seem worth it. No DM recognition whatsoever, by the way -- I had to mention it the last FA before he'd get me a FastTrack card.
Yotel worked fine -- they found my name on a list and gave me the 1 hour. It was nice to get clean.
The DL flight crew MSP-LHR seemed badly trained -- they made those in EC who asked for drinks pay for them, saying only beer or wine was free. Near the end of the flight, the FA in the left aisle apologized to the woman sitting in 17C, telling her she shouldn't have been charged, and ran a credit to her CC. I didn't see anyone in the right aisle refunded, though, and there was at least one who paid.
It only meant that I didn't order a Bailey's as I usually do after the meal -- I could have pulled out my DM card or gotten a drink coupon out of my suitcase, but it didn't seem worth it. No DM recognition whatsoever, by the way -- I had to mention it the last FA before he'd get me a FastTrack card.
Yotel worked fine -- they found my name on a list and gave me the 1 hour. It was nice to get clean.
I'm glad this thread does help!I'm sorry to hear about your MSP crew...I've had good experiences (Y and J, not EC yet) with the MSP crews in the past. You would think 2 months into the official rollout of EC that these problems would have been mitigated by now. I'd definitely send in a message via dl.com
That said, I've only received a FastTrack card once when flying in Y.
Fortunately, accessing the Yotel has not been a problem so long as I presented my BP since they have a copy of the manifest.
robin
Aug 14, 2011, 11:21 am
#234
Join Date: Jul 2009
Location: NoVa/DC
Programs: DL DM, Fairmont Platinum, Hilton Gold, SPG Gold, Disney Platinum ;)
Posts: 1,003
Great FAQ, thanks for all the info. I fly JFK-LHR at the end of the month and then LHR-CDG a few days later. I found a great discount for HEX so I'll use that, my hotel is near Paddington so it's perfect.
I currently have 5D on the 764...I read all the posts so I know some don't like the galley noise in 1A/1D...aside from the noise, how are they different? Is it the bulkhead that makes it feel more private? 1A/1D are still open on my flight so I could always switch.
I will make sure to get my FastTrack card and will definitely be stopping at the Yotel (assuming there isn't a long wait).
Does anyone know how far (how close) AF check-in is? I assume not far from DL, being SkyTeam. I'm in Affaires (J) LHR-CDG.
Cheers!
I currently have 5D on the 764...I read all the posts so I know some don't like the galley noise in 1A/1D...aside from the noise, how are they different? Is it the bulkhead that makes it feel more private? 1A/1D are still open on my flight so I could always switch.
I will make sure to get my FastTrack card and will definitely be stopping at the Yotel (assuming there isn't a long wait).
Does anyone know how far (how close) AF check-in is? I assume not far from DL, being SkyTeam. I'm in Affaires (J) LHR-CDG.
Cheers!
Aug 14, 2011, 12:06 pm
#235
Join Date: Jul 2010
Location: SUX
Programs: BA Silver; HHonors Gold; SPG Gold; Points but dirt with everyone else
Posts: 8,050
Great FAQ, thanks for all the info. I fly JFK-LHR at the end of the month and then LHR-CDG a few days later. I found a great discount for HEX so I'll use that, my hotel is near Paddington so it's perfect.
I currently have 5D on the 764...I read all the posts so I know some don't like the galley noise in 1A/1D...aside from the noise, how are they different? Is it the bulkhead that makes it feel more private? 1A/1D are still open on my flight so I could always switch.
I will make sure to get my FastTrack card and will definitely be stopping at the Yotel (assuming there isn't a long wait).
Does anyone know how far (how close) AF check-in is? I assume not far from DL, being SkyTeam. I'm in Affaires (J) LHR-CDG.
Cheers!
I currently have 5D on the 764...I read all the posts so I know some don't like the galley noise in 1A/1D...aside from the noise, how are they different? Is it the bulkhead that makes it feel more private? 1A/1D are still open on my flight so I could always switch.
I will make sure to get my FastTrack card and will definitely be stopping at the Yotel (assuming there isn't a long wait).
Does anyone know how far (how close) AF check-in is? I assume not far from DL, being SkyTeam. I'm in Affaires (J) LHR-CDG.
Cheers!
Aug 14, 2011, 1:10 pm
#236
Join Date: Jul 2010
Location: MKE
Programs: DL-MM-Diamond HH-Diamond
Posts: 3,218
Xeno/avid,
Nice to hear about 1A (and I assume 1D)...I'll update opinions on the initial post when I'm not trying to type on the Tube and make sense. Of to the airport again....sigh... ^
I've realized I"m happy with most any layflat BE seat on the 764....especially when I did not pay for it.
robin
Nice to hear about 1A (and I assume 1D)...I'll update opinions on the initial post when I'm not trying to type on the Tube and make sense.
Of to the airport again....sigh... ^I've realized I"m happy with most any layflat BE seat on the 764....especially when I did not pay for it.
robin
Aug 14, 2011, 2:22 pm
#237
Join Date: Aug 2000
Location: OKC
Programs: DL DM/2.768MM, Global Entry, Titanium_Marriott, GHertz
Posts: 6,748
I have only been on three 764s so those who are more experienced can give their report.
1A gives me a sense of privacy that appeals to me. I did not have problems with galley noise even without keeping my Bose headphones on all the time. The one exception was LHR-MIA because this was one of the first 764Ds that had issues with the trays and the galley noise did carry a bit.
My size-wize rollaboard fits in the overhead bin above 1A and there is also plenty of room past where the seat extends to store numerous items (e.g. shoes, headphones, mis).
1A gives me a sense of privacy that appeals to me. I did not have problems with galley noise even without keeping my Bose headphones on all the time. The one exception was LHR-MIA because this was one of the first 764Ds that had issues with the trays and the galley noise did carry a bit.
My size-wize rollaboard fits in the overhead bin above 1A and there is also plenty of room past where the seat extends to store numerous items (e.g. shoes, headphones, mis).
Last edited by Xeno; Aug 14, 2011 at 2:28 pm
Aug 14, 2011, 5:31 pm
#239
Join Date: Jul 2009
Location: NoVa/DC
Programs: DL DM, Fairmont Platinum, Hilton Gold, SPG Gold, Disney Platinum ;)
Posts: 1,003
OK I think I will switch to 1A. If I don't like it I'm going to come down to RDU...and demand double MQMs from ma91pmh. 
Love the SkyClub there.
Love the SkyClub there.
Aug 14, 2011, 5:36 pm
#240
FlyerTalk Evangelist
Join Date: Jun 2006
Location: LAX/BOS/HKG/AMS/SFO...hmm, I need a life.
Programs: United1K, AA ExPlAAt, DL MM/Gold, Hilton Diamond, Avis First
Posts: 13,316
1A rocks.