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Old Dec 19, 2014, 1:01 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: audidudi
LHR is a big place and terminals are not connected airside. Airside transfers are done by bus. Landside transfers can be made via the free Heathrow Connect train to T1/2/3. To get from T4 to T5, you can either take train and transfer at T1/2/3 or, depending on timing, use the local bus (free) from T4 to T5.



All Delta Flights depart from London Heathrow Terminal 3:
Check in for DL flights departing LHR T3 is in the same area of the terminal used by VS. This is the southside of the T3 check in area - if looking straight on at the building, go to the left. Business, DM, and PM can use the Upper Class Check in area.

Boston:
DL 58: BOS-LHR...A332.
DL 59: LHR-BOS...A332 (Arrives at Terminal E).

New York:
DL 401: JFK-LHR...A332.
DL 402: JFK-LHR...A332.
DL 403: JFK-LHR...A332.

DL1: LHR-JFK...A332.
DL2: LHR-JFK...A332.
DL3: LHR-JFK...A332.

Atlanta:
DL 30: ATL-LHR...A332.
DL 32: ATL-LHR...A333.

DL 31: LHR-ATL...A332.
DL 33: LHR-ATL...A333.

Detroit:
DL 16: DTW-LHR...A332.
DL 18: DTW-LHR...B763.

DL 17: LHR-DTW...A332.
DL 19: LHR-DTW...B763.

Minneapolis:
DL 10: MSP-LHR...B763.

DL 11: LHR-MSP...B763.

Philadelphia: No longer operates.
DL 194: PHL-LHR...75W.
DL 195: LHR-PHL...75W.

Seattle: Now operated by VS.
DL 4349: SEA-LHR...B789.
DL 4348: LHR-SEA...B789.

Some notes on seats: I have not discussed extensively, as it has been covered ad nauseam on the forum.

Comfort+ - LINK

764:
The J the configuration is 1-2-1. If traveling with a companion, the two middle seats work well, as they're next to each other. With the window seats, the seat console is between the passenger and the aisle on the odd seats, minimizing being bumped by someone in the aisle. Some people do not like the forward seats (1-3) due to galley noise while others like these seats for their privacy.

For Y seats, row 30 (exit row) has tons of space. Comfort+ are rows 15-18. Row 15 is the bulkhead C+ seat - opinions vary, but the legroom here is not as good as on the 763. Refer to the C+ FAQ for pictures.

763:
The 763s on this route are the modified a/c with lie flat J seats. The rows with C+ on the 76Ws typically used on LHR flights are 16-21.

DL Forum 763 Mod Tracking (lots of info on seats) - LINK

Beginning in spring 2018, many of Delta's B767 flights to London were switched to A330s instead, which is generally thought to be a more comfortable aircraft type, especially in business class.

Want to see London on approach to LHR?
If you want the chance to get a good look at London when landing @ LHR (assuming the weather cooperates), sit on the right side of the a/c. If winds dictate landing patterns over the city, you'll see it from this side. Pics from one of my landings.

Immigration & Baggage Collection @ LHR

The FA's will provide a landing card for those with non EU/EEA passports. If you're staying in the UK, you'll need the address (hotel, residence, etc.) for your landing card. Passport control will request the landing card and your passport.

Upon deplaning, you will head to the UK Border Agency (UKBA) checkpoint if remaining in the UK or follow the purple "flight connections" signage if you have an onward flight from any LHR terminal.

If you are connecting, refer to the Heathrow website for details on other terminals and specific flight connections.

When flying BE, the FA's hand out FastTrack passes, which often speed the process of entering the UK, the immigration queues can take a while.
  • T3: As you enter the immigration hall, the UK/EU desks are immediately to your left, keep going straight. The entry to the non-EU passport queue will be ahead on the left and FastTrack will be directly ahead. Keep an eye on the regular queue because it's often faster than FastTrack (more agents).
  • T4: If looking at the UKBA desks, the FastTrack lane has been moved to the center of the passport control area and is in between the EU and non-EU passport queues. In the absence of a FastTrack card, I try to be prompt in getting to passport control...closer to the front, the better!

**Also, be sure to have a copy of your itinerary with you as border agents sometimes ask for evidence of your planned departure from the UK.

Baggage:
After clearing passport control, pax head downstairs to collect their baggage (T3 or T4). LHR baggage is generally pretty good and the priority tags work most of the time^. There are cash machines, vending machines, and restrooms in the baggage hall.

Upon collecting baggage, pax pass through customs and then enter the arrivals hall. Booked taxi courier drivers are often waiting across from the exit doors.
  • T3: As you exit customs into the arrivals hall, follow the lane around - the ramp to the Underground and Heathrow Connect/Express will be on the left. Hotel bus shuttles (Hoppa bus) and the taxi rank are also to the left and outside.
  • T4: Go to the left for the Heathrow Connect/Express trains and go to the right for Underground trains (The Underground (AKA the Tube) is the cheapest way into London via the Piccadilly Line; Heathrow Connect to Paddington with a few stops in between is in the middle; the Heathrow Express is the most expensive direct service to Paddington). Rental car and limousine desks are to the right. Rental car and hotel shuttle buses (Hotel Hoppa) are outside of the terminal - follow posted signs.


Baggage storage is also available outside of security.
  • T3: Left Luggage is near the WH Smith in the arrivals hall.
  • T4: Exit to the right and it is across from the escalators that go down to the Tube station.
It currently costs 5GBP/item for 0-4 hours, 11GBP/item for 4-24 hours storage, and 5GBP/item for each additional 24 hours.

Lounges:

Arrivals @ LHR T3:

D1, DM, and PM can use the VS Revivals Lounge on the mezzanine level. Unlike with departures lounges, DM and PM are not allowed to bring a guest along to the Revivals Lounge (unless flying in D1/Upper Class).

Departures:

LHR T3: Delta One passengers, DMs, and PMs have access to the VS Clubhouse lounge. DMs and PMs may bring one guest who is traveling on the same flight. A 3rd party lounge (the "No. 1 Traveller" Lounge) is offered to GM traveling in economy or Premium Economy.


NOTE: Although the dl.com Sky Club Locations page states that Sky Club members get access to the SkyTeam lounge at LHR, I've had agents at the desk there tell me that my SC card does not matter and my ST Elite+ status is what gets me access unless flying in J.
FT Discussion:
Paid SC Member Denied Access to LHR Sky Team Lounge

Check in and security at LHR T4 (AF, KL, and other SkyTeam partners):
Check in for SkyPriority and J pax is at the desks used for SkyTeam pax.

As far as time for check in, Delta Check In Time Requirements. On that note, I have family (Medallions) who have checked in (with checked baggage) right at 60 minutes before the flight and made it through security and to the plane with a few minutes to spare.

FastTrack for the security checkpoint - The FT lane is to the left if looking at the main security queuing point. Pax flying in J can use FT. I have been able to use FT when flying in Y by showing my DM card. Not sure if it is the policy, but I last used it on March 2013 with no issue. Others have also reported success using the FT lane by showing their credentials.

NOTE: Increased security measures at LHR security checkpoints are creating delays - Email I received from DL LINK

If flying AF or KL from LHR, the latest check in time changes effective 1 Feb 2012: Changes to Latest Check-in Time at LHR on AF/KL
More discussion on London and the UK:
FT UK & Ireland Forum - LINK
UK Air Passenger Duty

DL paid ground transfer JFK-EWR/LGA on TATL flights - LINK

Delta and Virgin Atlantic (VS) Partnership:
dl.com: VIRGIN ATLANTIC PARTNERSHIP FAQS
FT thread: Delta Virgin Atlantic Partnership

NOTE: At LHR, DL and VS use T3 while other SkyTeam carriers use T4. These terminals are not connected air or landside.

VS Fare Classes:
VS fare classes do not align with DL fare classes. VS fare buckets:
Upper Class - J, C, D, I, Z, G (G is an award & upgrade fare class)
Premium Economy W, S, H, K, P
Economy Y, B, R, L, U, M, E, Q, X, V, N, O

Note that because Virgin Atlantic uses the same G fare class for both award tickets and upgrades, if using miles or GUCs to upgrade a Virgin Atlantic flight, it will be rebooked in G and may thus show up to Delta as ineligible for mileage earning with SkyMiles. This is incorrect, as upgraded tickets should earn miles based on the original coach ticket -- so if upgrading Virgin Atlantic flights, pay close attention to your SkyMiles earning and be ready to follow up with Delta to get the miles credited correctly.

dl.com - earning miles on VS (VS is a Tier 1 partner.): LINK

Medallion Benefits flying on VS (DM, PM, GM):
- Priority Check-In
- Priority Baggage Handling
- Priority Security
- Priority Boarding
- Baggage fee waiver for one additional piece up to 23kg (~50lbs)
- VS Clubhouse access with a same-day TATL flight on DL or VS (GMs: only at BOS/EWR/IAD/JFK/LAX/SFO, not LGW/LHR; PM have access at LGW, but not LHR unless in J; DM have access at LGW and LHR)

NOTE: VS J pax (and presumably Medallions) are now eligible for Fast Track security for connections, departures, and arrivals at LHR T3: LINK.

Clubhouse (Lounge) Access:

DL/VS J passengers get access to VS Clubhouse lounges at LGW/LHR and BOS/EWR/IAD/JFK/LAX/SFO with a same-day TATL flight on either DL or VS.

GM in W or Y have access to the BOS/EWR/IAD/JFK/LAX/SFO lounges but not LGW/LHR.

DM or PM in W or Y may use the LGW and LHR Clubhouse lounges as well as BOS/EWR/IAD/JFK/LAX/SFO, and may bring 1 guest traveling on the same flight with them.

DM/PM/GM in W or Y at LHR T3 have access to "No. 1 Traveller" lounge instead of, (for DMs in addition to), the VS Clubhouse.

LHR T3:
al330729's pics from the VS Clubhouse at LHR T3 - LINK

JFK:
As a DM flying JFK-LHR, I was able to use the VS Clubhouse at JFK. For pics, please see:
- Lounge - LINK
- Food - LINK
- Showers/Spa - LINK

VS Revivals (Arrivals) Lounge at LHR T3:
alee0729 had no issues accessing the VS Revivals Lounge following a DL arrival into T3. Shower pic - LINK

On Dec. 21, 2013, I stopped by the Revivals Lounge to get clarification on access for DL Medallion members. Per the agent, only pax flying Upper Class (Business) can currently access the lounge due to space issues; DL Medallion status does not = access. This may change once some DL flights start using T3 in Spring 2014.

Upgrading on VS-Operated Flights:
Virgin Atlantic Code Share Flight Questions
Using SM to Upgrade on VS

Access to Extra Leg Room Seats / Exit Rows on VS-operated Flights:
Possible Improvements to the DL-VS Relationship
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FAQ: Flying to London on DL

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Old Jun 30, 2011, 1:04 am
  #211  
 
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Originally Posted by marlborobell
We're on 144 in Y tomorrow night and there's one thing I haven't figured out from this thread: do they let you sleep? Or do they attempt to bring around some incredibly late midnight excuse for a dinner and keep the lights on bright for two hours after departure? With a departure of 10:50pm I'm hoping the lights go out pretty quickly and we can (attempt to) sleep most of the trip...
There definitely will be a meal service after departure. I can't remember if they try to do it with lower light levels on the really late flights, but I wouldn't count on it. Bring eye shades if you want to sleep right away.
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Old Jun 30, 2011, 3:41 am
  #212  
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Originally Posted by mtkeller
There definitely will be a meal service after departure. I can't remember if they try to do it with lower light levels on the really late flights, but I wouldn't count on it. Bring eye shades if you want to sleep right away.
+1 - The lights are usually on until meal service is complete...even on a short flight. Eyemasks are way useful.
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Old Jul 9, 2011, 5:24 pm
  #213  
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Originally Posted by RobOnLI
I assure you the LHR lounge is far superior to any of the lounges in NRT. NRT's clubs are definitely nicer than the US and a step above most international lounges but they still are nowhere near on-par with LHR IMO.

Anyone else have a lounge to recommend that they believe is nicer than LHR?

-RM
I have to strongly disagree here. NRT is very much on par with LHR and I just spent a week in and out of that club (LHR) and was there this am before my LHR-BOS flight in fact. Different style? Yes. Different food? Yes. "Better? Not in my opinion. The NRT lounge is in the same league as the LHR lounge. Both blow away anything in the US. Both have excellent food (I prefer Asian food over Western food anyway), Both have stylish and comfortable furniture, both have shower facilities, and both have great staff though this is one place I give the edge to NRT.

We are into personal preference when you get to these clubs BUT these clubs really are nowhere on par with other international carriers around the world. Granted DL does not support a first class service internationally but there are airlines that do and the clubs are another full level above anything DL or any US carrier has.

I am a bit of a connoisseur on this subject because I spend so much time in these things but overall I think both the NRT and LHR clubs are "best in class" for the class.
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Old Jul 9, 2011, 5:28 pm
  #214  
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Nice flight LHR-BOS today

Anyone else on 271 LR-BOS today? I know they had to re-boot the AVOD a couple times but what a great crew. The lead came up to me when I sat down in 1A and said " I know I have flown with you a bunch of times and you are always in 1A...why the hell are you flying so damn much!". Had a good conversation her and that crew was STELLAR. I ended up handing out a couple "job well done " certs. Really nice flight and I slept like a baby
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Old Jul 9, 2011, 5:29 pm
  #215  
 
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I like the lounges at NRT and LHR plus the quiet room at AMS but I don't know a place that combines all the best features of the three.
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Old Jul 9, 2011, 5:37 pm
  #216  
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Originally Posted by Xeno
I like the lounges at NRT and LHR plus the quiet room at AMS but I don't know a place that combines all the best features of the three.
Yes that is really my point. They have different qualities but the emphasis on "qualities". It kind of puts the US clubs in a bad light as clearly it is possible to provide a great atmosphere even with massive loads of people in those clubs. I would LOVE to have a few real nice domestic clubs...then again there are so many members, guests, and day passes now it would probaly never work.
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Old Jul 10, 2011, 4:37 am
  #217  
 
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Originally Posted by avidflyer
Anyone else on 271 LR-BOS today? I know they had to re-boot the AVOD a couple times but what a great crew. The lead came up to me when I sat down in 1A and said " I know I have flown with you a bunch of times and you are always in 1A...why the hell are you flying so damn much!". Had a good conversation her and that crew was STELLAR. I ended up handing out a couple "job well done " certs. Really nice flight and I slept like a baby
I was on that flight. . I thought the crew was what I would have expected for a BE crew to Europe, but not any more "stellar" or any worse then others I have had. (Actually the lead seemed really "unsure" of what she was doing, but it didn't impact me at all) Maybe because I really don't ask for anything I just don't see the "differnece"

As for the AVOD mine worked fine, but there was nothing on it I wanted to see That's why I travel with the IPAD!
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Old Jul 10, 2011, 7:22 am
  #218  
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Originally Posted by OrangeCountyCommuter
I was on that flight. . I thought the crew was what I would have expected for a BE crew to Europe, but not any more "stellar" or any worse then others I have had. (Actually the lead seemed really "unsure" of what she was doing, but it didn't impact me at all) Maybe because I really don't ask for anything I just don't see the "differnece"

As for the AVOD mine worked fine, but there was nothing on I wanted to see That's why I travel with the IPAD!
Where were you? I was in 1A. On my way back to LA as I type this.. It may be that I was right there were the FA's were so I got a little better service but the blond from Boston and Sydney, the Lead were very good to me.

BTW, totally agree on the AVOD selection...pretty bad.
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Old Jul 10, 2011, 7:34 am
  #219  
 
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Don't get me wrong, my service was very good. Maybe I have been lucky, but I really have not had a bad service experience in BE (Have no idea how it was on the flight to LHR, got on, drank my sparkling wine and right after takeoff pushed that seat to flat and slept as much as possible! Skipped that meal etc...)

I was in 3D yesterday!
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Old Jul 10, 2011, 7:50 am
  #220  
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Originally Posted by OrangeCountyCommuter
Don't get me wrong, my service was very good. Maybe I have been lucky, but I really have not had a bad service experience in BE (Have no idea how it was on the flight to LHR, got on, drank my sparkling wine and right after takeoff pushed that seat to flat and slept as much as possible! Skipped that meal etc...)

I was in 3D yesterday!
Damn...could have met another FT'er! I need to re-attach my FT bag tags!

I also hit the lie-flat button almost immediately after take off and slept most of the way over. That flight was on the 4'th and we were delayed 4 hours so did not get airborne until after 11pm. That was a good flight too!.
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Old Jul 11, 2011, 12:14 pm
  #221  
 
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Originally Posted by rwoman
Hi All,

There seem to be frequent questions about flying to LON on DL, so I figured one thread might be able to help address the questions I've seen. My fellow FT'ers who transit LON airports can probably add to it as well.

Delta's London Flights:
Atlanta:
DL 11/12: ATL-LGW-ATL - daily service - a combination of the A333 and 763 are typically seen on this route.
DL 9/10: ATL-LHR-ATL - daily service - 764's with flat bed seats
DL 272/273: ATL-LHR-ATL - not daily service - 764's with flat bed seats

More discussion on London and the UK: http://www.flyertalk.com/forum/u-k-ireland-484/
Greetings all. New to the forums.

I am on DL 12 ATL-LGW later this week and am confused by the Delta seating charts vs the SeatGuru charts. I am in Econ Comfort row 21 but cannot tell if there is a lavatory alongside. Delta seat chart says 'no' but looking at SeatGuru there might be one; I am frankly not sure which flavor of 767 I am flying. I'd like to move to non-exit row if there is a lav next to me. Any experienced ATL-LGW folks that can help out? Thanks.
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Old Jul 11, 2011, 1:33 pm
  #222  
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Originally Posted by wahooyou
Greetings all. New to the forums.

I am on DL 12 ATL-LGW later this week and am confused by the Delta seating charts vs the SeatGuru charts. I am in Econ Comfort row 21 but cannot tell if there is a lavatory alongside. Delta seat chart says 'no' but looking at SeatGuru there might be one; I am frankly not sure which flavor of 767 I am flying. I'd like to move to non-exit row if there is a lav next to me. Any experienced ATL-LGW folks that can help out? Thanks.
It may depend on which 763 you end up on - I've seen them with and without lavs in the middle. Regardless, you'll have tons of legroom in Row 21!
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Old Jul 12, 2011, 1:59 pm
  #223  
 
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Damn...could have met another FT'er! I need to re-attach my FT bag tags!
[/QUOTE]

How often do U fly the route. Will be traveling 23 July sitting 1D
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Old Jul 12, 2011, 2:05 pm
  #224  
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Originally Posted by Flyiboy
Damn...could have met another FT'er! I need to re-attach my FT bag tags!
How often do U fly the route. Will be traveling 23 July sitting 1D[/QUOTE]

Often (once a month usually this month was twice) but not on the 23'rd unfortunately.. I am always in 1A (I have just jinxed myself) but I am throwing the FT tag back on before I head to Asia next week for sure. Hopefully we will cross paths at some point.
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Old Jul 12, 2011, 2:36 pm
  #225  
 
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Originally Posted by wahooyou
I am on DL 12 ATL-LGW later this week and am confused by the Delta seating charts vs the SeatGuru charts. I am in Econ Comfort row 21 but cannot tell if there is a lavatory alongside. Delta seat chart says 'no' but looking at SeatGuru there might be one; I am frankly not sure which flavor of 767 I am flying. I'd like to move to non-exit row if there is a lav next to me. Any experienced ATL-LGW folks that can help out? Thanks.
Originally Posted by rwoman
It may depend on which 763 you end up on - I've seen them with and without lavs in the middle. Regardless, you'll have tons of legroom in Row 21!
It looks like DL is utilizing both the standard 763ER and the ex-Gulf 763ER on this route depending on the date.

The standard configuration has lavatories in this area but the doors open to the cross aisle, not to the main aisle. (Meaning the door of one lavatory faces the front of the plane and the door of the other lavatory faces the rear of the plane with a cross aisle between them. The lavatory is generally not an issue for me and the area only gets really crowded between breakfast and landing. This configuration has two rows of window exits (20 & 21) and both have plenty of leg room, although the tray tables are in the armrests so the seats are slightly narrower.

The ex-Gulf configuration does not have lavatories in this area. It has a single exit row (20) so row 21 has standard coach seats.

With that info, look at the seat chart FOR YOUR ACTUAL DATE OF TRAVEL and choose which works best for you. But a final word of caution - in the case of mechanical issues, DL sometimes makes a last minute substitution of aircraft. In those instances, your exit row can turn into a non-exit row.
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