FAQ: Flying to London on DL

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LHR is a big place and terminals are not connected airside. Airside transfers are done by bus. Landside transfers can be made via the free Heathrow Connect train to T1/2/3. To get from T4 to T5, you can either take train and transfer at T1/2/3 or, depending on timing, use the local bus (free) from T4 to T5.



All Delta Flights depart from London Heathrow Terminal 3:
Check in for DL flights departing LHR T3 is in the same area of the terminal used by VS. This is the southside of the T3 check in area - if looking straight on at the building, go to the left. Business, DM, and PM can use the Upper Class Check in area.

Boston:
DL 58: BOS-LHR...A332.
DL 59: LHR-BOS...A332 (Arrives at Terminal E).

New York:
DL 401: JFK-LHR...A332.
DL 402: JFK-LHR...A332.
DL 403: JFK-LHR...A332.

DL1: LHR-JFK...A332.
DL2: LHR-JFK...A332.
DL3: LHR-JFK...A332.

Atlanta:
DL 30: ATL-LHR...A332.
DL 32: ATL-LHR...A333.

DL 31: LHR-ATL...A332.
DL 33: LHR-ATL...A333.

Detroit:
DL 16: DTW-LHR...A332.
DL 18: DTW-LHR...B763.

DL 17: LHR-DTW...A332.
DL 19: LHR-DTW...B763.

Minneapolis:
DL 10: MSP-LHR...B763.

DL 11: LHR-MSP...B763.

Philadelphia: No longer operates.
DL 194: PHL-LHR...75W.
DL 195: LHR-PHL...75W.

Seattle: Now operated by VS.
DL 4349: SEA-LHR...B789.
DL 4348: LHR-SEA...B789.

Some notes on seats: I have not discussed extensively, as it has been covered ad nauseam on the forum.

Comfort+ - LINK

764:
The J the configuration is 1-2-1. If traveling with a companion, the two middle seats work well, as they're next to each other. With the window seats, the seat console is between the passenger and the aisle on the odd seats, minimizing being bumped by someone in the aisle. Some people do not like the forward seats (1-3) due to galley noise while others like these seats for their privacy.

For Y seats, row 30 (exit row) has tons of space. Comfort+ are rows 15-18. Row 15 is the bulkhead C+ seat - opinions vary, but the legroom here is not as good as on the 763. Refer to the C+ FAQ for pictures.

763:
The 763s on this route are the modified a/c with lie flat J seats. The rows with C+ on the 76Ws typically used on LHR flights are 16-21.

DL Forum 763 Mod Tracking (lots of info on seats) - LINK

Beginning in spring 2018, many of Delta's B767 flights to London were switched to A330s instead, which is generally thought to be a more comfortable aircraft type, especially in business class.

Want to see London on approach to LHR?
If you want the chance to get a good look at London when landing @ LHR (assuming the weather cooperates), sit on the right side of the a/c. If winds dictate landing patterns over the city, you'll see it from this side. Pics from one of my landings.

Immigration & Baggage Collection @ LHR

The FA's will provide a landing card for those with non EU/EEA passports. If you're staying in the UK, you'll need the address (hotel, residence, etc.) for your landing card. Passport control will request the landing card and your passport.

Upon deplaning, you will head to the UK Border Agency (UKBA) checkpoint if remaining in the UK or follow the purple "flight connections" signage if you have an onward flight from any LHR terminal.

If you are connecting, refer to the Heathrow website for details on other terminals and specific flight connections.

When flying BE, the FA's hand out FastTrack passes, which often speed the process of entering the UK, the immigration queues can take a while.
  • T3: As you enter the immigration hall, the UK/EU desks are immediately to your left, keep going straight. The entry to the non-EU passport queue will be ahead on the left and FastTrack will be directly ahead. Keep an eye on the regular queue because it's often faster than FastTrack (more agents).
  • T4: If looking at the UKBA desks, the FastTrack lane has been moved to the center of the passport control area and is in between the EU and non-EU passport queues. In the absence of a FastTrack card, I try to be prompt in getting to passport control...closer to the front, the better!

**Also, be sure to have a copy of your itinerary with you as border agents sometimes ask for evidence of your planned departure from the UK.

Baggage:
After clearing passport control, pax head downstairs to collect their baggage (T3 or T4). LHR baggage is generally pretty good and the priority tags work most of the time. There are cash machines, vending machines, and restrooms in the baggage hall.

Upon collecting baggage, pax pass through customs and then enter the arrivals hall. Booked taxi courier drivers are often waiting across from the exit doors.
  • T3: As you exit customs into the arrivals hall, follow the lane around - the ramp to the Underground and Heathrow Connect/Express will be on the left. Hotel bus shuttles (Hoppa bus) and the taxi rank are also to the left and outside.
  • T4: Go to the left for the Heathrow Connect/Express trains and go to the right for Underground trains (The Underground (AKA the Tube) is the cheapest way into London via the Piccadilly Line; Heathrow Connect to Paddington with a few stops in between is in the middle; the Heathrow Express is the most expensive direct service to Paddington). Rental car and limousine desks are to the right. Rental car and hotel shuttle buses (Hotel Hoppa) are outside of the terminal - follow posted signs.


Baggage storage is also available outside of security.
  • T3: Left Luggage is near the WH Smith in the arrivals hall.
  • T4: Exit to the right and it is across from the escalators that go down to the Tube station.
It currently costs 5GBP/item for 0-4 hours, 11GBP/item for 4-24 hours storage, and 5GBP/item for each additional 24 hours.

Lounges:

Arrivals @ LHR T3:

D1, DM, and PM can use the VS Revivals Lounge on the mezzanine level. Unlike with departures lounges, DM and PM are not allowed to bring a guest along to the Revivals Lounge (unless flying in D1/Upper Class).

Departures:

LHR T3: Delta One passengers, DMs, and PMs have access to the VS Clubhouse lounge. DMs and PMs may bring one guest who is traveling on the same flight. A 3rd party lounge (the "No. 1 Traveller" Lounge) is offered to GM traveling in economy or Premium Economy.


NOTE: Although the dl.com Sky Club Locations page states that Sky Club members get access to the SkyTeam lounge at LHR, I've had agents at the desk there tell me that my SC card does not matter and my ST Elite+ status is what gets me access unless flying in J.
FT Discussion:
Paid SC Member Denied Access to LHR Sky Team Lounge

Check in and security at LHR T4 (AF, KL, and other SkyTeam partners):
Check in for SkyPriority and J pax is at the desks used for SkyTeam pax.

As far as time for check in, Delta Check In Time Requirements. On that note, I have family (Medallions) who have checked in (with checked baggage) right at 60 minutes before the flight and made it through security and to the plane with a few minutes to spare.

FastTrack for the security checkpoint - The FT lane is to the left if looking at the main security queuing point. Pax flying in J can use FT. I have been able to use FT when flying in Y by showing my DM card. Not sure if it is the policy, but I last used it on March 2013 with no issue. Others have also reported success using the FT lane by showing their credentials.

NOTE: Increased security measures at LHR security checkpoints are creating delays - Email I received from DL LINK

If flying AF or KL from LHR, the latest check in time changes effective 1 Feb 2012: Changes to Latest Check-in Time at LHR on AF/KL
More discussion on London and the UK:
FT UK & Ireland Forum - LINK
UK Air Passenger Duty

DL paid ground transfer JFK-EWR/LGA on TATL flights - LINK

Delta and Virgin Atlantic (VS) Partnership:
dl.com: VIRGIN ATLANTIC PARTNERSHIP FAQS
FT thread: Delta Virgin Atlantic Partnership

NOTE: At LHR, DL and VS use T3 while other SkyTeam carriers use T4. These terminals are not connected air or landside.

VS Fare Classes:
VS fare classes do not align with DL fare classes. VS fare buckets:
Upper Class - J, C, D, I, Z, G (G is an award & upgrade fare class)
Premium Economy W, S, H, K, P
Economy Y, B, R, L, U, M, E, Q, X, V, N, O

Note that because Virgin Atlantic uses the same G fare class for both award tickets and upgrades, if using miles or GUCs to upgrade a Virgin Atlantic flight, it will be rebooked in G and may thus show up to Delta as ineligible for mileage earning with SkyMiles. This is incorrect, as upgraded tickets should earn miles based on the original coach ticket -- so if upgrading Virgin Atlantic flights, pay close attention to your SkyMiles earning and be ready to follow up with Delta to get the miles credited correctly.

dl.com - earning miles on VS (VS is a Tier 1 partner.): LINK

Medallion Benefits flying on VS (DM, PM, GM):
- Priority Check-In
- Priority Baggage Handling
- Priority Security
- Priority Boarding
- Baggage fee waiver for one additional piece up to 23kg (~50lbs)
- VS Clubhouse access with a same-day TATL flight on DL or VS (GMs: only at BOS/EWR/IAD/JFK/LAX/SFO, not LGW/LHR; PM have access at LGW, but not LHR unless in J; DM have access at LGW and LHR)

NOTE: VS J pax (and presumably Medallions) are now eligible for Fast Track security for connections, departures, and arrivals at LHR T3: LINK.

Clubhouse (Lounge) Access:

DL/VS J passengers get access to VS Clubhouse lounges at LGW/LHR and BOS/EWR/IAD/JFK/LAX/SFO with a same-day TATL flight on either DL or VS.

GM in W or Y have access to the BOS/EWR/IAD/JFK/LAX/SFO lounges but not LGW/LHR.

DM or PM in W or Y may use the LGW and LHR Clubhouse lounges as well as BOS/EWR/IAD/JFK/LAX/SFO, and may bring 1 guest traveling on the same flight with them.

DM/PM/GM in W or Y at LHR T3 have access to "No. 1 Traveller" lounge instead of, (for DMs in addition to), the VS Clubhouse.

LHR T3:
al330729's pics from the VS Clubhouse at LHR T3 - LINK

JFK:
As a DM flying JFK-LHR, I was able to use the VS Clubhouse at JFK. For pics, please see:
- Lounge - LINK
- Food - LINK
- Showers/Spa - LINK

VS Revivals (Arrivals) Lounge at LHR T3:
alee0729 had no issues accessing the VS Revivals Lounge following a DL arrival into T3. Shower pic - LINK

On Dec. 21, 2013, I stopped by the Revivals Lounge to get clarification on access for DL Medallion members. Per the agent, only pax flying Upper Class (Business) can currently access the lounge due to space issues; DL Medallion status does not = access. This may change once some DL flights start using T3 in Spring 2014.

Upgrading on VS-Operated Flights:
Virgin Atlantic Code Share Flight Questions
Using SM to Upgrade on VS

Access to Extra Leg Room Seats / Exit Rows on VS-operated Flights:
Possible Improvements to the DL-VS Relationship
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Old Nov 8, 17, 10:49 am
  #1561  
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Now that sounds correct. Your original Y booking was done using KLM codeshares on DL. When upgraded they become DL coded flights.

Sounds like were looking at original and not post upgrade receipt earlier.
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Old Nov 9, 17, 5:21 pm
  #1562  
 
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Originally Posted by bgriff View Post
Seatguru is unfortunately not such a reliable source ... AFAIK both the 767 and A330 seats are 18" wide. If I had to guess it's possible the A330 seat is slightly wider than the 767 seat, but I am 100% sure neither one is 3" more or less than the other, that would be a huge difference (some first class seats on domestic flights are only 3" wider than coach seats).

But yes, if traveling in a couple both the 767 and A330 are very good aircraft to be able to choose from.

Also, have a close look at the T&Cs on your Amex offer ... I'm assuming that the individual tickets are less than $1K but you're expecting to make $1K in spend because you're buying 2 tickets? Not sure if KLM does the same, but usually if you buy a reservation for 2 people direct from Delta, you get charged two separate times on your credit card, one charge for each person. Many Amex offers are for your total spend across multiple transactions, but if the T&Cs on the KLM offer require it to be $1K in a single transaction, be aware that buying two flights that each cost between $500-$999 might not qualify you for the credit.
As another poster corrected me the difference is .3, not 3 They say give a man an inch he'll take a mile, but I'm guessing even my sensitive butt won't notice the .3 inch. Sounds like all other things being equal the A330 will have a slightly better experience than the 767. So I'll book that. Delta has the 767 leave and then the A330 leave ten minutes after it on the day I'm looking.

As per the Amex deal I'm pretty confident even if KLM charges it as two separate tickets I will get the credit:

Get 20,000 additional Membership Rewards points one-time by using your enrolled Card to spend a minimum of $1,000+ in one or more eligible transactions directly with KLM Royal Dutch Airlines by 12/31/2017. Flight must originate in US. See terms.

(20,000 MR points is worth $200 in gift cards) The terms also say 'third party links' not allowed, which I'm not sure if it means Google Flights or TopCashBack sites would limit the extra points (the former because that is honestly where I found the fare, the latter because it would be another $20 in my pocket).

I got this offer on all my AMEX cards that earn MR, so I'd encourage anyone with a similar offer to look for it too in their Amex Offers portal.
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Old Nov 9, 17, 5:31 pm
  #1563  
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Originally Posted by pitflyer View Post

As per the Amex deal I'm pretty confident even if KLM charges it as two separate tickets I will get the credit:

Get 20,000 additional Membership Rewards points one-time by using your enrolled Card to spend a minimum of $1,000+ in one or more eligible transactions directly with KLM Royal Dutch Airlines by 12/31/2017. Flight must originate in US. See terms.

(20,000 MR points is worth $200 in gift cards) The terms also say 'third party links' not allowed, which I'm not sure if it means Google Flights or TopCashBack sites would limit the extra points (the former because that is honestly where I found the fare, the latter because it would be another $20 in my pocket).

I got this offer on all my AMEX cards that earn MR, so I'd encourage anyone with a similar offer to look for it too in their Amex Offers portal.
Yep, the “one or more eligible ttransactions” language is the important bit so you should be good. As long as you book on KLM.com you should be fine, regardless of any links that send you in to KLM.com. (And actually, even with many online travel agencies like Orbitz, a simple airfare purchase often shows up on the credit card as a purchase direct from the airline, but best not to chance it.) Enjoy the trip!
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Old Nov 9, 17, 5:34 pm
  #1564  
 
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Flying MSP-LHR in D1 this Sunday/Monday. Scheduled to arrive 12:15pm, though stats show aircraft usually lands 11:30-11:45. Possible we’ll be able to make to the Arrivals lounge before it closes at 1:30?
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Old Nov 9, 17, 5:48 pm
  #1565  
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Originally Posted by pitflyer View Post
As another poster corrected me the difference is .3, not 3 They say give a man an inch he'll take a mile, but I'm guessing even my sensitive butt won't notice the .3 inch. Sounds like all other things being equal the A330 will have a slightly better experience than the 767. So I'll book that. Delta has the 767 leave and then the A330 leave ten minutes after it on the day I'm looking.
The 767" seat is 0.5" wider. But I think you've made the right choice with the A330, it is better overall.
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Old Nov 9, 17, 6:30 pm
  #1566  
 
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Originally Posted by kchoya View Post
Flying MSP-LHR in D1 this Sunday/Monday. Scheduled to arrive 12:15pm, though stats show aircraft usually lands 11:30-11:45. Possible we’ll be able to make to the Arrivals lounge before it closes at 1:30?
Yes, you’ll likely make it easily. Assuming an on-time or earlier arrival, you’ll be off the plane ahead of the crowd and will have been given a FastTrack card to get through passport control quickly.
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Old Nov 9, 17, 7:01 pm
  #1567  
 
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I've always made Revivals coming on VS20, which is scheduled to land at noon.

Sticky still says PM do not have access to the CH. They do, with one guest.
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Old Nov 9, 17, 7:03 pm
  #1568  
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Originally Posted by thesaints View Post
I've always made Revivals coming on VS20, which is scheduled to land at noon.

Sticky still says PM do not have access to the CH. They do, with one guest.
Updated:

LHR T3: Delta One passengers, DMs, and PMs have access to the VS Clubhouse lounge. DMs and PMs may bring one guest who is traveling on the same flight. A 3rd party lounge (the "No. 1 Traveller" Lounge) is offered to GM traveling in economy or Premium Economy.
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Old Nov 10, 17, 9:08 am
  #1569  
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Originally Posted by C W View Post
Updated:
For the purposes of keeping the Wiki up to date, I believe DM and PM in coach don't get a +1 to the revivals lounge, right? If that's true it's probably worth adding that to the Wiki, since it's an exception to the usual +1 rule. (I would add it myself but wanted to make sure I was remembering that correctly before I did.)
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Old Nov 10, 17, 9:12 am
  #1570  
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Originally Posted by bgriff View Post
For the purposes of keeping the Wiki up to date, I believe DM and PM in coach don't get a +1 to the revivals lounge, right? If that's true it's probably worth adding that to the Wiki, since it's an exception to the usual +1 rule. (I would add it myself but wanted to make sure I was remembering that correctly before I did.)
I don't think anybody gets a +1 to revivals. J pax don't get guesting anywhere.
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Old Nov 10, 17, 9:12 am
  #1571  
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Originally Posted by C W View Post
I don't think anybody gets a +1 to revivals. J pax don't get guesting at all.
Right, agreed. J pax never get guests. But PM and DM do normally get a lounge guest, but not to Revivals. I will update the wiki to make that clear.
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Old Nov 10, 17, 9:15 am
  #1572  
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Originally Posted by bgriff View Post
Right, agreed. J pax never get guests. But PM and DM do normally get a lounge guest, but not to Revivals. I will update the wiki to make that clear.


Note that Clubhouse guests must be traveling on the same flight. Same reservation is not required.
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Old Nov 10, 17, 9:30 am
  #1573  
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I had two questions.

I found out someone I know will be on my LHR/BOS flight next month as a DM flying in J (just a coincidence we are in London at the same time and he is on my first flight home) and he is flying coach and he's either no status or silver. I'm assuming even though he is on a different connection out of BOS he can still access the Clubhouse as my guest but will he be allowed to use the upper deck security lane with me or is that restricted to only J flyers and no guests?

I'm also wondering about the flight out of BOS. This is the first time connecting international at BOS and I'm on the DL flight not the Virgin flight. Will the flight go out of the same terminal as the one I'll land in from DTW or do they use a different terminal for all international at BOS? I'm wondering because I'd love to have club house access instead of using the skyclub and also wondering if I'll have to reclear security at BOS
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Old Nov 10, 17, 9:32 am
  #1574  
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Originally Posted by jamesteroh View Post
I had two questions.

I found out someone I know will be on my LHR/BOS flight next month as a DM flying in J (just a coincidence we are in London at the same time and he is on my first flight home) and he is flying coach and he's either no status or silver. I'm assuming even though he is on a different connection out of BOS he can still access the Clubhouse as my guest but will he be allowed to use the upper deck security lane with me or is that restricted to only J flyers and no guests?
Since you are on the same flight departing LHR you can guest him. As long as he is with you he can use the entire Upper Class Wing including security and check in.
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Old Nov 10, 17, 9:34 am
  #1575  
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Originally Posted by jamesteroh View Post
I had two questions.

I found out someone I know will be on my LHR/BOS flight next month as a DM flying in J (just a coincidence we are in London at the same time and he is on my first flight home) and he is flying coach and he's either no status or silver. I'm assuming even though he is on a different connection out of BOS he can still access the Clubhouse as my guest but will he be allowed to use the upper deck security lane with me or is that restricted to only J flyers and no guests?

I'm also wondering about the flight out of BOS. This is the first time connecting international at BOS and I'm on the DL flight not the Virgin flight. Will the flight go out of the same terminal as the one I'll land in from DTW or do they use a different terminal for all international at BOS? I'm wondering because I'd love to have club house access instead of using the skyclub and also wondering if I'll have to reclear security at BOS
Flying out of Boston: If you are on the Delta flight, yes you will arrive from DTW in Delta's terminal A and also depart from there. Assuming you go through Boston on the way back, you will arrive at terminal E (the only terminal with international arrivals capabilities) and will then have to take the shuttle bus or walk across the parking garages to get back to Delta's terminal A for connections.

And yes the other person should be able to access the Clubhouse with you, and I think you should be able to bring him through the Upper Class security lane -- doesn't hurt to try anyway.
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