FAQ: Flying to London on DL

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LHR is a big place and terminals are not connected airside. Airside transfers are done by bus. Landside transfers can be made via the free Heathrow Connect train to T1/2/3. To get from T4 to T5, you can either take train and transfer at T1/2/3 or, depending on timing, use the local bus (free) from T4 to T5.



All Delta Flights depart from London Heathrow Terminal 3:
Check in for DL flights departing LHR T3 is in the same area of the terminal used by VS. This is the southside of the T3 check in area - if looking straight on at the building, go to the left. Business, DM, and PM can use the Upper Class Check in area.

Boston:
DL 58: BOS-LHR...A332.
DL 59: LHR-BOS...A332 (Arrives at Terminal E).

New York:
DL 401: JFK-LHR...A332.
DL 402: JFK-LHR...A332.
DL 403: JFK-LHR...A332.

DL1: LHR-JFK...A332.
DL2: LHR-JFK...A332.
DL3: LHR-JFK...A332.

Atlanta:
DL 30: ATL-LHR...A332.
DL 32: ATL-LHR...A333.

DL 31: LHR-ATL...A332.
DL 33: LHR-ATL...A333.

Detroit:
DL 16: DTW-LHR...A332.
DL 18: DTW-LHR...B763.

DL 17: LHR-DTW...A332.
DL 19: LHR-DTW...B763.

Minneapolis:
DL 10: MSP-LHR...B763.

DL 11: LHR-MSP...B763.

Philadelphia: No longer operates.
DL 194: PHL-LHR...75W.
DL 195: LHR-PHL...75W.

Seattle: Now operated by VS.
DL 4349: SEA-LHR...B789.
DL 4348: LHR-SEA...B789.

Some notes on seats: I have not discussed extensively, as it has been covered ad nauseam on the forum.

Comfort+ - LINK

764:
The J the configuration is 1-2-1. If traveling with a companion, the two middle seats work well, as they're next to each other. With the window seats, the seat console is between the passenger and the aisle on the odd seats, minimizing being bumped by someone in the aisle. Some people do not like the forward seats (1-3) due to galley noise while others like these seats for their privacy.

For Y seats, row 30 (exit row) has tons of space. Comfort+ are rows 15-18. Row 15 is the bulkhead C+ seat - opinions vary, but the legroom here is not as good as on the 763. Refer to the C+ FAQ for pictures.

763:
The 763s on this route are the modified a/c with lie flat J seats. The rows with C+ on the 76Ws typically used on LHR flights are 16-21.

DL Forum 763 Mod Tracking (lots of info on seats) - LINK

Beginning in spring 2018, many of Delta's B767 flights to London were switched to A330s instead, which is generally thought to be a more comfortable aircraft type, especially in business class.

Want to see London on approach to LHR?
If you want the chance to get a good look at London when landing @ LHR (assuming the weather cooperates), sit on the right side of the a/c. If winds dictate landing patterns over the city, you'll see it from this side. Pics from one of my landings.

Immigration & Baggage Collection @ LHR

The FA's will provide a landing card for those with non EU/EEA passports. If you're staying in the UK, you'll need the address (hotel, residence, etc.) for your landing card. Passport control will request the landing card and your passport.

Upon deplaning, you will head to the UK Border Agency (UKBA) checkpoint if remaining in the UK or follow the purple "flight connections" signage if you have an onward flight from any LHR terminal.

If you are connecting, refer to the Heathrow website for details on other terminals and specific flight connections.

When flying BE, the FA's hand out FastTrack passes, which often speed the process of entering the UK, the immigration queues can take a while.
  • T3: As you enter the immigration hall, the UK/EU desks are immediately to your left, keep going straight. The entry to the non-EU passport queue will be ahead on the left and FastTrack will be directly ahead. Keep an eye on the regular queue because it's often faster than FastTrack (more agents).
  • T4: If looking at the UKBA desks, the FastTrack lane has been moved to the center of the passport control area and is in between the EU and non-EU passport queues. In the absence of a FastTrack card, I try to be prompt in getting to passport control...closer to the front, the better!

**Also, be sure to have a copy of your itinerary with you as border agents sometimes ask for evidence of your planned departure from the UK.

Baggage:
After clearing passport control, pax head downstairs to collect their baggage (T3 or T4). LHR baggage is generally pretty good and the priority tags work most of the time^. There are cash machines, vending machines, and restrooms in the baggage hall.

Upon collecting baggage, pax pass through customs and then enter the arrivals hall. Booked taxi courier drivers are often waiting across from the exit doors.
  • T3: As you exit customs into the arrivals hall, follow the lane around - the ramp to the Underground and Heathrow Connect/Express will be on the left. Hotel bus shuttles (Hoppa bus) and the taxi rank are also to the left and outside.
  • T4: Go to the left for the Heathrow Connect/Express trains and go to the right for Underground trains (The Underground (AKA the Tube) is the cheapest way into London via the Piccadilly Line; Heathrow Connect to Paddington with a few stops in between is in the middle; the Heathrow Express is the most expensive direct service to Paddington). Rental car and limousine desks are to the right. Rental car and hotel shuttle buses (Hotel Hoppa) are outside of the terminal - follow posted signs.


Baggage storage is also available outside of security.
  • T3: Left Luggage is near the WH Smith in the arrivals hall.
  • T4: Exit to the right and it is across from the escalators that go down to the Tube station.
It currently costs 5GBP/item for 0-4 hours, 11GBP/item for 4-24 hours storage, and 5GBP/item for each additional 24 hours.

Lounges:

Arrivals @ LHR T3:

D1, DM, and PM can use the VS Revivals Lounge on the mezzanine level. Unlike with departures lounges, DM and PM are not allowed to bring a guest along to the Revivals Lounge (unless flying in D1/Upper Class).

Departures:

LHR T3: Delta One passengers, DMs, and PMs have access to the VS Clubhouse lounge. DMs and PMs may bring one guest who is traveling on the same flight. A 3rd party lounge (the "No. 1 Traveller" Lounge) is offered to GM traveling in economy or Premium Economy.


NOTE: Although the dl.com Sky Club Locations page states that Sky Club members get access to the SkyTeam lounge at LHR, I've had agents at the desk there tell me that my SC card does not matter and my ST Elite+ status is what gets me access unless flying in J.
FT Discussion:
Paid SC Member Denied Access to LHR Sky Team Lounge

Check in and security at LHR T4 (AF, KL, and other SkyTeam partners):
Check in for SkyPriority and J pax is at the desks used for SkyTeam pax.

As far as time for check in, Delta Check In Time Requirements. On that note, I have family (Medallions) who have checked in (with checked baggage) right at 60 minutes before the flight and made it through security and to the plane with a few minutes to spare.

FastTrack for the security checkpoint - The FT lane is to the left if looking at the main security queuing point. Pax flying in J can use FT. I have been able to use FT when flying in Y by showing my DM card. Not sure if it is the policy, but I last used it on March 2013 with no issue. Others have also reported success using the FT lane by showing their credentials.

NOTE: Increased security measures at LHR security checkpoints are creating delays - Email I received from DL LINK

If flying AF or KL from LHR, the latest check in time changes effective 1 Feb 2012: Changes to Latest Check-in Time at LHR on AF/KL
More discussion on London and the UK:
FT UK & Ireland Forum - LINK
UK Air Passenger Duty

DL paid ground transfer JFK-EWR/LGA on TATL flights - LINK

Delta and Virgin Atlantic (VS) Partnership:
dl.com: VIRGIN ATLANTIC PARTNERSHIP FAQS
FT thread: Delta Virgin Atlantic Partnership

NOTE: At LHR, DL and VS use T3 while other SkyTeam carriers use T4. These terminals are not connected air or landside.

VS Fare Classes:
VS fare classes do not align with DL fare classes. VS fare buckets:
Upper Class - J, C, D, I, Z, G (G is an award & upgrade fare class)
Premium Economy W, S, H, K, P
Economy Y, B, R, L, U, M, E, Q, X, V, N, O

Note that because Virgin Atlantic uses the same G fare class for both award tickets and upgrades, if using miles or GUCs to upgrade a Virgin Atlantic flight, it will be rebooked in G and may thus show up to Delta as ineligible for mileage earning with SkyMiles. This is incorrect, as upgraded tickets should earn miles based on the original coach ticket -- so if upgrading Virgin Atlantic flights, pay close attention to your SkyMiles earning and be ready to follow up with Delta to get the miles credited correctly.

dl.com - earning miles on VS (VS is a Tier 1 partner.): LINK

Medallion Benefits flying on VS (DM, PM, GM):
- Priority Check-In
- Priority Baggage Handling
- Priority Security
- Priority Boarding
- Baggage fee waiver for one additional piece up to 23kg (~50lbs)
- VS Clubhouse access with a same-day TATL flight on DL or VS (GMs: only at BOS/EWR/IAD/JFK/LAX/SFO, not LGW/LHR; PM have access at LGW, but not LHR unless in J; DM have access at LGW and LHR)

NOTE: VS J pax (and presumably Medallions) are now eligible for Fast Track security for connections, departures, and arrivals at LHR T3: LINK.

Clubhouse (Lounge) Access:

DL/VS J passengers get access to VS Clubhouse lounges at LGW/LHR and BOS/EWR/IAD/JFK/LAX/SFO with a same-day TATL flight on either DL or VS.

GM in W or Y have access to the BOS/EWR/IAD/JFK/LAX/SFO lounges but not LGW/LHR.

DM or PM in W or Y may use the LGW and LHR Clubhouse lounges as well as BOS/EWR/IAD/JFK/LAX/SFO, and may bring 1 guest traveling on the same flight with them.

DM/PM/GM in W or Y at LHR T3 have access to "No. 1 Traveller" lounge instead of, (for DMs in addition to), the VS Clubhouse.

LHR T3:
al330729's pics from the VS Clubhouse at LHR T3 - LINK

JFK:
As a DM flying JFK-LHR, I was able to use the VS Clubhouse at JFK. For pics, please see:
- Lounge - LINK
- Food - LINK
- Showers/Spa - LINK

VS Revivals (Arrivals) Lounge at LHR T3:
alee0729 had no issues accessing the VS Revivals Lounge following a DL arrival into T3. Shower pic - LINK

On Dec. 21, 2013, I stopped by the Revivals Lounge to get clarification on access for DL Medallion members. Per the agent, only pax flying Upper Class (Business) can currently access the lounge due to space issues; DL Medallion status does not = access. This may change once some DL flights start using T3 in Spring 2014.

Upgrading on VS-Operated Flights:
Virgin Atlantic Code Share Flight Questions
Using SM to Upgrade on VS

Access to Extra Leg Room Seats / Exit Rows on VS-operated Flights:
Possible Improvements to the DL-VS Relationship
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Old Nov 7, 17, 3:15 pm
  #1546  
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Originally Posted by pitflyer View Post
I have absolutely no status with Delta, but looking at flights that connect through Detroit to London. Looks like they basically have two planes going out at about the same time, one's an A330 and one's a 767. Fare is exactly the same no matter which one I pick. Is there any reason to pick one over the other, given I won't have access to any upgrades or better seats?
I assume you're buying a coach ticket? If so the differences between the two airplanes are minimal. The A330 is overall a newer design of airplane, but Delta has overhauled the 767s to be in pretty good condition as well. Both will offer free seatback entertainment and paid wifi. The A330 has bigger overhead bins, but fighting for overhead bin space isn't usually as big of an issue on international flights as on domestic flights on smaller aircraft.

If you're booking in advance it likely doesn't matter, but worth previewing the seat map on both flights to see if either has a better selection of your preferred seat (window or aisle) available. Beyond that the only difference is schedule.
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Old Nov 7, 17, 3:36 pm
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Originally Posted by bgriff View Post
I assume you're buying a coach ticket? If so the differences between the two airplanes are minimal. The A330 is overall a newer design of airplane, but Delta has overhauled the 767s to be in pretty good condition as well. Both will offer free seatback entertainment and paid wifi. The A330 has bigger overhead bins, but fighting for overhead bin space isn't usually as big of an issue on international flights as on domestic flights on smaller aircraft.

If you're booking in advance it likely doesn't matter, but worth previewing the seat map on both flights to see if either has a better selection of your preferred seat (window or aisle) available. Beyond that the only difference is schedule.
Yes, just coach for me. Somewhat of a fare war going on between DL and AA right now, and given how little miles I earn on these cheap fares, I'm taking DL (actually technically a KLM codeshare) due to an Amex promotion to get $200 back off $1000 in fares.

I figured that these planes are pretty close -- seatguru shows the 767 coach seats to be 3 inches wider ... as someone who feels width is worse than seat pitch I guess I'll pick the 767. This is pretty far in advance so all the 'standard' seats are available on both Detroit flights I saw. I'm traveling with my wife so both have the nice feature of 2 seats on both sides, as opposed to 3-3-3 or 3-4-3 I've seen on other airlines.

Thank you for the feedback.
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Old Nov 7, 17, 3:42 pm
  #1548  
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Originally Posted by pitflyer View Post
Yes, just coach for me. Somewhat of a fare war going on between DL and AA right now, and given how little miles I earn on these cheap fares, I'm taking DL (actually technically a KLM codeshare) due to an Amex promotion to get $200 back off $1000 in fares.

I figured that these planes are pretty close -- seatguru shows the 767 coach seats to be 3 inches wider ... as someone who feels width is worse than seat pitch I guess I'll pick the 767. This is pretty far in advance so all the 'standard' seats are available on both Detroit flights I saw. I'm traveling with my wife so both have the nice feature of 2 seats on both sides, as opposed to 3-3-3 or 3-4-3 I've seen on other airlines.

Thank you for the feedback.
Seatguru is unfortunately not such a reliable source ... AFAIK both the 767 and A330 seats are 18" wide. If I had to guess it's possible the A330 seat is slightly wider than the 767 seat, but I am 100% sure neither one is 3" more or less than the other, that would be a huge difference (some first class seats on domestic flights are only 3" wider than coach seats).

But yes, if traveling in a couple both the 767 and A330 are very good aircraft to be able to choose from.

Also, have a close look at the T&Cs on your Amex offer ... I'm assuming that the individual tickets are less than $1K but you're expecting to make $1K in spend because you're buying 2 tickets? Not sure if KLM does the same, but usually if you buy a reservation for 2 people direct from Delta, you get charged two separate times on your credit card, one charge for each person. Many Amex offers are for your total spend across multiple transactions, but if the T&Cs on the KLM offer require it to be $1K in a single transaction, be aware that buying two flights that each cost between $500-$999 might not qualify you for the credit.
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Old Nov 7, 17, 4:00 pm
  #1549  
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Originally Posted by pitflyer View Post
I have absolutely no status with Delta, but looking at flights that connect through Detroit to London. Looks like they basically have two planes going out at about the same time, one's an A330 and one's a 767. Fare is exactly the same no matter which one I pick. Is there any reason to pick one over the other, given I won't have access to any upgrades or better seats?
What’s flight number and date is the A330? Are you sure it’s not a VS codeshare? I thought all DL flights to LHR were 767s.

Anyway, the 767 has 18.5” wide seats while the A330 has 18” seats. The 767 is 2-3-2 and the A330 is 2-4-2, this shouldn’t impact you as long as you can pick a window/aisle to your liking.

The A330 will have much better entertainment screens. It’s also quieter and the cabin feels airier and more spacious. You’ll have to balance that against the extra 0.5” of seat width on the 767. Personally I’d take the A330 all else equal.
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Old Nov 7, 17, 7:38 pm
  #1550  
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DL announced a month or two ago they would be going to A330 at LHR. JFK, ATL, DTW go first.
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Old Nov 7, 17, 8:21 pm
  #1551  
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Originally Posted by flyerCO View Post
DL announced a month or two ago they would be going to A330 at LHR. JFK, ATL, DTW go first.
^

Huge J upgrade.
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Old Nov 7, 17, 8:31 pm
  #1552  
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On the A330 don't you have to purchase a W in order to use a GUC to upgrade to Delta one though?
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Old Nov 7, 17, 8:48 pm
  #1553  
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Originally Posted by jamesteroh View Post
On the A330 don't you have to purchase a W in order to use a GUC to upgrade to Delta one though?
No.
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Old Nov 8, 17, 1:26 am
  #1554  
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Originally Posted by jamesteroh View Post
On the A330 don't you have to purchase a W in order to use a GUC to upgrade to Delta one though?
Not true even on A350. This has been discussed many times. Even the DL rep has confirmed.
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Old Nov 8, 17, 9:32 am
  #1555  
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Originally Posted by flyerCO View Post
Not true even on A350. This has been discussed many times. Even the DL rep has confirmed.
Thanks! My bad, I had the aircraft types confused, I was thinking the 350 had the Delta suites. This will be a big improvement since I fly DTW/LHR at least once a year. Will make the GUC's more valuable if they cant be used on this aircraft.
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Old Nov 8, 17, 9:45 am
  #1556  
 
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Originally Posted by jamesteroh View Post
Thanks! My bad, I had the aircraft types confused, I was thinking the 350 had the Delta suites. This will be a big improvement since I fly DTW/LHR at least once a year. Will make the GUC's more valuable if they cant be used on this aircraft.
The A350 does have suites! The A330 does not have suites!
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Old Nov 8, 17, 9:55 am
  #1557  
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Originally Posted by jamesteroh View Post
Thanks! My bad, I had the aircraft types confused, I was thinking the 350 had the Delta suites. This will be a big improvement since I fly DTW/LHR at least once a year. Will make the GUC's more valuable if they cant be used on this aircraft.
I think you misunderstood my post.

The A350 has the suites and PE. Point was that you are incorrect on GUC. Only 1 is needed to go from Y to D1 Suites on A350.
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Old Nov 8, 17, 10:05 am
  #1558  
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Has anyone here using GUC's to LHR had to be confirmed with a Skyteam partner code share flight number instead of DL flights?

I'm flying DTW/LHR in December and after a half hour on the phone with the Diamond desk they finally found available but it involves connecting through BOS both ways which I'd rather do for confirmed space than risk the GUC's not clearing if I waitlist.

Weird thing is on the outbound even though I'm on Delta metal for both flights they are showing up as KLM flights. Has it gotten to the point that the GUC's are so hard to use that they now have availability for skyteam codeshare partners but not for Delta on their own aircraft????

I've had pretty good luck lately with the purser taking meal choices first from Diamonds when flying in D1 lately and wondering if I will show up as a Delta diamond on the manifest since it's coded as a KLM flight. I'm in seat 3A so shouldn't be an issue with meal choices running out anyway if they go from front to back of the plane but it's always a nice benefit getting to be one of the first to chose since I admit I'm a pretty picky eater.

Since it's issued as a 006 ticket number and I can access the reservation on the Delta app and online I can still check in with the Delta app for my boarding pass and get precheck and have the Skyclub check my passport (I'm planning on carrying on) and not have to deal with KLM at all and will get the same MQDs and MQM's as if it were coded as a Delta flight on the outbound correct? The diamond desk rep that made the reservation didn't seem sure and acted like I would be flying KLM instead of Delta on the outbound.
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Old Nov 8, 17, 10:18 am
  #1559  
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I would call back. None of what you describe is normal. It sounds like the agent has made a cluster**** of your reservation. I would bet you'll have trouble checking in, and may lose the upgrade.

Are you sure you're not flying BOS/ AMS and then to LHR?
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Old Nov 8, 17, 10:41 am
  #1560  
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Originally Posted by flyerCO View Post
I would call back. None of what you describe is normal. It sounds like the agent has made a cluster**** of your reservation. I would bet you'll have trouble checking in, and may lose the upgrade.

Are you sure you're not flying BOS/ AMS and then to LHR?
Ok this is getting to be really strange and I think I will call Delta later to make sure everything is fine.

The original receipt is showing KLM flights 6474 from DTW/BOS and KLM 6186 from BOS/LHR and when the agent booked me for some reason he assigned seats on the return (which are Delta flights) but not the two outbound flights. I was able to select the seats fine with Delta (can't remember if I did it on the APP or Delta.dumb) and it was showing the KLM flight numbers at that time.

Yesterday Delta called me to tell me the agent never collected the Luxury tax from Heathrow which I have had happen several times when using GUC's and I just looked at the email receipt they sent me and it is referencing DL 1145 and 58 on the receipt for the luxury tax and I pulled up the reservation on Delta and it's showing those two flights instead of the KLM flights and showing RY as the fare type on the BOS flight and OY as the fare type on the LHR flight but on the original it was showing two different fare types on the outbound (I'm assuming it was the fare codes KLM uses for upgrades.

I hope the agent didn't f-up the reservation.
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