FAQ: Flying to London on DL

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LHR is a big place and terminals are not connected airside. Airside transfers are done by bus. Landside transfers can be made via the free Heathrow Connect train to T1/2/3. To get from T4 to T5, you can either take train and transfer at T1/2/3 or, depending on timing, use the local bus (free) from T4 to T5.



All Delta Flights depart from London Heathrow Terminal 3:
Check in for DL flights departing LHR T3 is in the same area of the terminal used by VS. This is the southside of the T3 check in area - if looking straight on at the building, go to the left. Business, DM, and PM can use the Upper Class Check in area.

Boston:
DL 58: BOS-LHR...A332.
DL 59: LHR-BOS...A332 (Arrives at Terminal E).

New York:
DL 401: JFK-LHR...A332.
DL 402: JFK-LHR...A332.
DL 403: JFK-LHR...A332.

DL1: LHR-JFK...A332.
DL2: LHR-JFK...A332.
DL3: LHR-JFK...A332.

Atlanta:
DL 30: ATL-LHR...A332.
DL 32: ATL-LHR...A333.

DL 31: LHR-ATL...A332.
DL 33: LHR-ATL...A333.

Detroit:
DL 16: DTW-LHR...A332.
DL 18: DTW-LHR...B763.

DL 17: LHR-DTW...A332.
DL 19: LHR-DTW...B763.

Minneapolis:
DL 10: MSP-LHR...B763.

DL 11: LHR-MSP...B763.

Philadelphia: No longer operates.
DL 194: PHL-LHR...75W.
DL 195: LHR-PHL...75W.

Seattle: Now operated by VS.
DL 4349: SEA-LHR...B789.
DL 4348: LHR-SEA...B789.

Some notes on seats: I have not discussed extensively, as it has been covered ad nauseam on the forum.

Comfort+ - LINK

764:
The J the configuration is 1-2-1. If traveling with a companion, the two middle seats work well, as they're next to each other. With the window seats, the seat console is between the passenger and the aisle on the odd seats, minimizing being bumped by someone in the aisle. Some people do not like the forward seats (1-3) due to galley noise while others like these seats for their privacy.

For Y seats, row 30 (exit row) has tons of space. Comfort+ are rows 15-18. Row 15 is the bulkhead C+ seat - opinions vary, but the legroom here is not as good as on the 763. Refer to the C+ FAQ for pictures.

763:
The 763s on this route are the modified a/c with lie flat J seats. The rows with C+ on the 76Ws typically used on LHR flights are 16-21.

DL Forum 763 Mod Tracking (lots of info on seats) - LINK

Beginning in spring 2018, many of Delta's B767 flights to London were switched to A330s instead, which is generally thought to be a more comfortable aircraft type, especially in business class.

Want to see London on approach to LHR?
If you want the chance to get a good look at London when landing @ LHR (assuming the weather cooperates), sit on the right side of the a/c. If winds dictate landing patterns over the city, you'll see it from this side. Pics from one of my landings.

Immigration & Baggage Collection @ LHR

The FA's will provide a landing card for those with non EU/EEA passports. If you're staying in the UK, you'll need the address (hotel, residence, etc.) for your landing card. Passport control will request the landing card and your passport.

Upon deplaning, you will head to the UK Border Agency (UKBA) checkpoint if remaining in the UK or follow the purple "flight connections" signage if you have an onward flight from any LHR terminal.

If you are connecting, refer to the Heathrow website for details on other terminals and specific flight connections.

When flying BE, the FA's hand out FastTrack passes, which often speed the process of entering the UK, the immigration queues can take a while.
  • T3: As you enter the immigration hall, the UK/EU desks are immediately to your left, keep going straight. The entry to the non-EU passport queue will be ahead on the left and FastTrack will be directly ahead. Keep an eye on the regular queue because it's often faster than FastTrack (more agents).
  • T4: If looking at the UKBA desks, the FastTrack lane has been moved to the center of the passport control area and is in between the EU and non-EU passport queues. In the absence of a FastTrack card, I try to be prompt in getting to passport control...closer to the front, the better!

**Also, be sure to have a copy of your itinerary with you as border agents sometimes ask for evidence of your planned departure from the UK.

Baggage:
After clearing passport control, pax head downstairs to collect their baggage (T3 or T4). LHR baggage is generally pretty good and the priority tags work most of the time^. There are cash machines, vending machines, and restrooms in the baggage hall.

Upon collecting baggage, pax pass through customs and then enter the arrivals hall. Booked taxi courier drivers are often waiting across from the exit doors.
  • T3: As you exit customs into the arrivals hall, follow the lane around - the ramp to the Underground and Heathrow Connect/Express will be on the left. Hotel bus shuttles (Hoppa bus) and the taxi rank are also to the left and outside.
  • T4: Go to the left for the Heathrow Connect/Express trains and go to the right for Underground trains (The Underground (AKA the Tube) is the cheapest way into London via the Piccadilly Line; Heathrow Connect to Paddington with a few stops in between is in the middle; the Heathrow Express is the most expensive direct service to Paddington). Rental car and limousine desks are to the right. Rental car and hotel shuttle buses (Hotel Hoppa) are outside of the terminal - follow posted signs.


Baggage storage is also available outside of security.
  • T3: Left Luggage is near the WH Smith in the arrivals hall.
  • T4: Exit to the right and it is across from the escalators that go down to the Tube station.
It currently costs 5GBP/item for 0-4 hours, 11GBP/item for 4-24 hours storage, and 5GBP/item for each additional 24 hours.

Lounges:

Arrivals @ LHR T3:

D1, DM, and PM can use the VS Revivals Lounge on the mezzanine level. Unlike with departures lounges, DM and PM are not allowed to bring a guest along to the Revivals Lounge (unless flying in D1/Upper Class).

Departures:

LHR T3: Delta One passengers, DMs, and PMs have access to the VS Clubhouse lounge. DMs and PMs may bring one guest who is traveling on the same flight. A 3rd party lounge (the "No. 1 Traveller" Lounge) is offered to GM traveling in economy or Premium Economy.


NOTE: Although the dl.com Sky Club Locations page states that Sky Club members get access to the SkyTeam lounge at LHR, I've had agents at the desk there tell me that my SC card does not matter and my ST Elite+ status is what gets me access unless flying in J.
FT Discussion:
Paid SC Member Denied Access to LHR Sky Team Lounge

Check in and security at LHR T4 (AF, KL, and other SkyTeam partners):
Check in for SkyPriority and J pax is at the desks used for SkyTeam pax.

As far as time for check in, Delta Check In Time Requirements. On that note, I have family (Medallions) who have checked in (with checked baggage) right at 60 minutes before the flight and made it through security and to the plane with a few minutes to spare.

FastTrack for the security checkpoint - The FT lane is to the left if looking at the main security queuing point. Pax flying in J can use FT. I have been able to use FT when flying in Y by showing my DM card. Not sure if it is the policy, but I last used it on March 2013 with no issue. Others have also reported success using the FT lane by showing their credentials.

NOTE: Increased security measures at LHR security checkpoints are creating delays - Email I received from DL LINK

If flying AF or KL from LHR, the latest check in time changes effective 1 Feb 2012: Changes to Latest Check-in Time at LHR on AF/KL
More discussion on London and the UK:
FT UK & Ireland Forum - LINK
UK Air Passenger Duty

DL paid ground transfer JFK-EWR/LGA on TATL flights - LINK

Delta and Virgin Atlantic (VS) Partnership:
dl.com: VIRGIN ATLANTIC PARTNERSHIP FAQS
FT thread: Delta Virgin Atlantic Partnership

NOTE: At LHR, DL and VS use T3 while other SkyTeam carriers use T4. These terminals are not connected air or landside.

VS Fare Classes:
VS fare classes do not align with DL fare classes. VS fare buckets:
Upper Class - J, C, D, I, Z, G (G is an award & upgrade fare class)
Premium Economy W, S, H, K, P
Economy Y, B, R, L, U, M, E, Q, X, V, N, O

Note that because Virgin Atlantic uses the same G fare class for both award tickets and upgrades, if using miles or GUCs to upgrade a Virgin Atlantic flight, it will be rebooked in G and may thus show up to Delta as ineligible for mileage earning with SkyMiles. This is incorrect, as upgraded tickets should earn miles based on the original coach ticket -- so if upgrading Virgin Atlantic flights, pay close attention to your SkyMiles earning and be ready to follow up with Delta to get the miles credited correctly.

dl.com - earning miles on VS (VS is a Tier 1 partner.): LINK

Medallion Benefits flying on VS (DM, PM, GM):
- Priority Check-In
- Priority Baggage Handling
- Priority Security
- Priority Boarding
- Baggage fee waiver for one additional piece up to 23kg (~50lbs)
- VS Clubhouse access with a same-day TATL flight on DL or VS (GMs: only at BOS/EWR/IAD/JFK/LAX/SFO, not LGW/LHR; PM have access at LGW, but not LHR unless in J; DM have access at LGW and LHR)

NOTE: VS J pax (and presumably Medallions) are now eligible for Fast Track security for connections, departures, and arrivals at LHR T3: LINK.

Clubhouse (Lounge) Access:

DL/VS J passengers get access to VS Clubhouse lounges at LGW/LHR and BOS/EWR/IAD/JFK/LAX/SFO with a same-day TATL flight on either DL or VS.

GM in W or Y have access to the BOS/EWR/IAD/JFK/LAX/SFO lounges but not LGW/LHR.

DM or PM in W or Y may use the LGW and LHR Clubhouse lounges as well as BOS/EWR/IAD/JFK/LAX/SFO, and may bring 1 guest traveling on the same flight with them.

DM/PM/GM in W or Y at LHR T3 have access to "No. 1 Traveller" lounge instead of, (for DMs in addition to), the VS Clubhouse.

LHR T3:
al330729's pics from the VS Clubhouse at LHR T3 - LINK

JFK:
As a DM flying JFK-LHR, I was able to use the VS Clubhouse at JFK. For pics, please see:
- Lounge - LINK
- Food - LINK
- Showers/Spa - LINK

VS Revivals (Arrivals) Lounge at LHR T3:
alee0729 had no issues accessing the VS Revivals Lounge following a DL arrival into T3. Shower pic - LINK

On Dec. 21, 2013, I stopped by the Revivals Lounge to get clarification on access for DL Medallion members. Per the agent, only pax flying Upper Class (Business) can currently access the lounge due to space issues; DL Medallion status does not = access. This may change once some DL flights start using T3 in Spring 2014.

Upgrading on VS-Operated Flights:
Virgin Atlantic Code Share Flight Questions
Using SM to Upgrade on VS

Access to Extra Leg Room Seats / Exit Rows on VS-operated Flights:
Possible Improvements to the DL-VS Relationship
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Old Jun 4, 17, 10:08 pm
  #1531  
 
Join Date: Dec 2011
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Originally Posted by ab_initio View Post
Hi All,

I tried searching but I can't find the answer - Delta PM flying VS SEA-LHR in PE, with a 5-hr layover and then onward from T2 onto LHR-OSL via SAS on a separate reservation. A few questions (please keep in mind that PMs can again access the LHR Clubhouse as of 6/1/17 and I am in no rush to get to T2, as I have no lounge access there):

1) If I'd like to use the VS Clubhouse, NOT the arrivals lounge, prior to heading over to T2, may I do so by simply walking over to the Clubhouse after landing like I would do at most airports in the US or do I follow the purple signs for connections or go through security, etc.?

2) Alternatively, to access the Arrivals lounge only, I presume I exit and not follow the purple sign for connections?

Thanks in advance for any help or insight anyone can offer - I really appreciate it!
1. No, you can only get between terminals (including T3 after-landing to T3 airside) using the flight connection routes. You go through a small security station even T3 to T3. They won't let you into T3 airside unless you're flying out of T3. Even if you could go in, are you sure you can use the VS Clubhouse without an ongoing VS or DL flight?

2. Correct. You exit passport control / customs and follow the signs to the VS arrivals lounge. Then you go to T2 landside when you feel like it.
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Old Jun 4, 17, 10:10 pm
  #1532  
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Originally Posted by ab_initio View Post
Hi All,

I tried searching but I can't find the answer - Delta PM flying VS SEA-LHR in PE, with a 5-hr layover and then onward from T2 onto LHR-OSL via SAS on a separate reservation. A few questions (please keep in mind that PMs can again access the LHR Clubhouse as of 6/1/17 and I am in no rush to get to T2, as I have no lounge access there):

1) If I'd like to use the VS Clubhouse, NOT the arrivals lounge, prior to heading over to T2, may I do so by simply walking over to the Clubhouse after landing like I would do at most airports in the US or do I follow the purple signs for connections or go through security, etc.?

2) Alternatively, to access the Arrivals lounge only, I presume I exit and not follow the purple sign for connections?

Thanks in advance for any help or insight anyone can offer - I really appreciate it!
You won't be physically able to get to the Clubhouse. Only those with flights departing T3 can get to it. Your choice is to clear immigration and customs, and use the arrival lounge till it closes around 1 or 2pm OR to skip using lounge and head to T2 without clearing into the UK.
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Old Jun 5, 17, 6:35 am
  #1533  
 
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Originally Posted by mnbp View Post
It's only 15 minutes on HEX *if* the destination is Paddington...
That's the key point. The best way to get from LHR to your destination depends on the destination. For some destinations, the HEX will be the best, for some, just the tube, for others some combination, perhaps with a taxi thrown in.
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Old Jun 5, 17, 9:07 am
  #1534  
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Originally Posted by richarddd View Post
That's the key point. The best way to get from LHR to your destination depends on the destination. For some destinations, the HEX will be the best, for some, just the tube, for others some combination, perhaps with a taxi thrown in.
+1. My hotel in London is usually the Waldorf in the Strand. Not even a five minute walk from Covent Gardens station and no stairs at the station to deal with so in my case it would be foolish to use HEX instead of the Tube.
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Old Jun 6, 17, 7:13 pm
  #1535  
 
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Originally Posted by NotHamSarnie View Post
1. No, you can only get between terminals (including T3 after-landing to T3 airside) using the flight connection routes. You go through a small security station even T3 to T3. They won't let you into T3 airside unless you're flying out of T3. Even if you could go in, are you sure you can use the VS Clubhouse without an ongoing VS or DL flight?

2. Correct. You exit passport control / customs and follow the signs to the VS arrivals lounge. Then you go to T2 landside when you feel like it.
Originally Posted by flyerCO View Post
You won't be physically able to get to the Clubhouse. Only those with flights departing T3 can get to it. Your choice is to clear immigration and customs, and use the arrival lounge till it closes around 1 or 2pm OR to skip using lounge and head to T2 without clearing into the UK.

Thanks both for your help, I appreciate the clarification! I'll go through passport control, head over to the Arrivals Lounge, then go to T2 right after. I only have to go through a security screen one time then, correct - at T2 for the SAS flight? I will be in and out of the UK 3-4x that week from Nordic countries so hopefully the passport folks won't get too sick of me =)
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Old Jun 6, 17, 9:19 pm
  #1536  
 
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Originally Posted by ab_initio View Post
Thanks both for your help, I appreciate the clarification! I'll go through passport control, head over to the Arrivals Lounge, then go to T2 right after. I only have to go through a security screen one time then, correct - at T2 for the SAS flight? I will be in and out of the UK 3-4x that week from Nordic countries so hopefully the passport folks won't get too sick of me =)
Correct.

Unfortunately Britain is not in the Schengen zone so it's not a breeze going Scandinavia - UK repeatedly either.
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Old Jun 7, 17, 7:51 am
  #1537  
 
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Originally Posted by ab_initio View Post
Thanks both for your help, I appreciate the clarification! I'll go through passport control, head over to the Arrivals Lounge, then go to T2 right after. I only have to go through a security screen one time then, correct - at T2 for the SAS flight? I will be in and out of the UK 3-4x that week from Nordic countries so hopefully the passport folks won't get too sick of me =)
I just did a D1 LHR T3 arrival 3 weeks ago with a connection on a domestic BA out of T5. Had 4+ hr layover. Used Virgin Arrivals Lounge for shower and change of clothes. Many beautiful shower rooms, so no waiting. Lounge otherwise small, packed, and fairly stuffy. Not really conducive to a leisurely snack and lounging. The “old” DL arrivals lounge that I used last fall (just before it closed) had fewer showers, but better seating which made waiting a couple of hours for a business associate to arrive tolerable.
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Old Jun 8, 17, 7:21 pm
  #1538  
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Are US flights to and from LHR subject to the large electronics ban?
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Old Jun 8, 17, 8:32 pm
  #1539  
 
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Originally Posted by jamesteroh View Post
Are US flights to and from LHR subject to the large electronics ban?
No, not at this time.
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Old Jun 12, 17, 2:10 pm
  #1540  
 
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Has access to the LHR clubhouse been restored ? Wording on the delta website has changed once again. Now it says "choice of CH or No.1 for DM and PM". Access to private channel for both.
That would be awesome.
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Old Jun 12, 17, 2:14 pm
  #1541  
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Originally Posted by thesaints View Post
Has access to the LHR clubhouse been restored ? Wording on the delta website has changed once again. Now it says "choice of CH or No.1 for DM and PM". Access to private channel for both.
That would be awesome.
Yes, access for DM and PM +1 guest if flying on DL or VS. (And for anyone, but no guests, if flying in VS Upper Class or Delta One.) Don't know why the Delta website markets the "choice" so heavily because the Clubhouse is a far superior option.
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Old Jun 12, 17, 2:57 pm
  #1542  
 
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Originally Posted by thesaints View Post
Has access to the LHR clubhouse been restored ? Wording on the delta website has changed once again. Now it says "choice of CH or No.1 for DM and PM". Access to private channel for both.
That would be awesome.
See post 1513 for the link.
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Old Jun 22, 17, 7:11 pm
  #1543  
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Couple questions on my upcoming flight next week.

I'm flying MSP/LHR on a 767-300 and am in Seat 2A. I'm carrying on this flight and a friend of mine is claiming seat 2A on some aircraft has a smaller overhead bin and I might want to change my seat since I'm carrying on. I've flown in Seat 2A a few times but can't remember if it was ever on a 767-300 and don't remember the bin being smaller than any other bin.

I am planning on doing a lot of shopping in LHR and wondering if I'll have a problem with security if I have my rollerbag and a backpack and a large shopping bag. I usually check a bag from LHR so have never encountered this problem before. I am sure everything will fit in the bin (I'm in seat 3A returning same aircraft to DTW).

Other thing I am wondering about is if the Duty Free stores still sell Orange Truffel or Biscotti Baileys. London duty free is the only place I can find it at.
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Old Jun 22, 17, 7:24 pm
  #1544  
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Originally Posted by jamesteroh View Post
Couple questions on my upcoming flight next week.

I'm flying MSP/LHR on a 767-300 and am in Seat 2A. I'm carrying on this flight and a friend of mine is claiming seat 2A on some aircraft has a smaller overhead bin and I might want to change my seat since I'm carrying on. I've flown in Seat 2A a few times but can't remember if it was ever on a 767-300 and don't remember the bin being smaller than any other bin.

I am planning on doing a lot of shopping in LHR and wondering if I'll have a problem with security if I have my rollerbag and a backpack and a large shopping bag. I usually check a bag from LHR so have never encountered this problem before. I am sure everything will fit in the bin (I'm in seat 3A returning same aircraft to DTW).

Other thing I am wondering about is if the Duty Free stores still sell Orange Truffel or Biscotti Baileys. London duty free is the only place I can find it at.
You'll be fine. The bins in the center section of the 767 are smaller than usual but the ones on the outside are at least as big as standard narrowbody bins, and go all the way up to the front of the cabin. (Some newer widebodies have a crew rest above the center of the business class cabin and so lack overhead bins in the center in the first few rows, but the 767 doesn't.)

As a favor to everyone else, putting your backpack and shopping bags in the center overhead bins will leave more space for rollerbags on the outside since most of them don't fit in the middle.

As for security, presumably you won't yet have the shopping bag when you clear security if your shopping is taking place at the airport, so you should be fine. The only thing security at LHR particularly seems to care about is an obsessively thorough enforcement of the liquids baggie rule.
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Old Nov 7, 17, 3:08 pm
  #1545  
 
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I have absolutely no status with Delta, but looking at flights that connect through Detroit to London. Looks like they basically have two planes going out at about the same time, one's an A330 and one's a 767. Fare is exactly the same no matter which one I pick. Is there any reason to pick one over the other, given I won't have access to any upgrades or better seats?
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