FAQ: Flying to London on DL

    Hide Wikipost
Old Apr 7, 19, 1:29 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: audidudi
Wiki Link
LHR is a big place and terminals are not connected airside. Airside transfers are done by bus. Landside transfers can be made via the free Heathrow Connect train to T1/2/3. To get from T4 to T5, you can either take train and transfer at T1/2/3 or, depending on timing, use the local bus (free) from T4 to T5.



All Delta Flights depart from London Heathrow Terminal 3:
Check in for DL flights departing LHR T3 is in the same area of the terminal used by VS. This is the southside of the T3 check in area - if looking straight on at the building, go to the left. Business, DM, and PM can use the Upper Class Check in area.

Boston:
DL 58: BOS-LHR...A332.
DL 59: LHR-BOS...A332 (Arrives at Terminal E).

New York:
DL 401: JFK-LHR...A332.
DL 402: JFK-LHR...A332.
DL 403: JFK-LHR...A332.

DL1: LHR-JFK...A332.
DL2: LHR-JFK...A332.
DL3: LHR-JFK...A332.

Atlanta:
DL 30: ATL-LHR...A332.
DL 32: ATL-LHR...A333.

DL 31: LHR-ATL...A332.
DL 33: LHR-ATL...A333.

Detroit:
DL 16: DTW-LHR...A332.
DL 18: DTW-LHR...B763.

DL 17: LHR-DTW...A332.
DL 19: LHR-DTW...B763.

Minneapolis:
DL 10: MSP-LHR...B763.

DL 11: LHR-MSP...B763.

Philadelphia: No longer operates.
DL 194: PHL-LHR...75W.
DL 195: LHR-PHL...75W.

Seattle: Now operated by VS.
DL 4349: SEA-LHR...B789.
DL 4348: LHR-SEA...B789.

Some notes on seats: I have not discussed extensively, as it has been covered ad nauseam on the forum.

Comfort+ - LINK

764:
The J the configuration is 1-2-1. If traveling with a companion, the two middle seats work well, as they're next to each other. With the window seats, the seat console is between the passenger and the aisle on the odd seats, minimizing being bumped by someone in the aisle. Some people do not like the forward seats (1-3) due to galley noise while others like these seats for their privacy.

For Y seats, row 30 (exit row) has tons of space. Comfort+ are rows 15-18. Row 15 is the bulkhead C+ seat - opinions vary, but the legroom here is not as good as on the 763. Refer to the C+ FAQ for pictures.

763:
The 763s on this route are the modified a/c with lie flat J seats. The rows with C+ on the 76Ws typically used on LHR flights are 16-21.

DL Forum 763 Mod Tracking (lots of info on seats) - LINK

Beginning in spring 2018, many of Delta's B767 flights to London were switched to A330s instead, which is generally thought to be a more comfortable aircraft type, especially in business class.

Want to see London on approach to LHR?
If you want the chance to get a good look at London when landing @ LHR (assuming the weather cooperates), sit on the right side of the a/c. If winds dictate landing patterns over the city, you'll see it from this side. Pics from one of my landings.

Immigration & Baggage Collection @ LHR

The FA's will provide a landing card for those with non EU/EEA passports. If you're staying in the UK, you'll need the address (hotel, residence, etc.) for your landing card. Passport control will request the landing card and your passport.

Upon deplaning, you will head to the UK Border Agency (UKBA) checkpoint if remaining in the UK or follow the purple "flight connections" signage if you have an onward flight from any LHR terminal.

If you are connecting, refer to the Heathrow website for details on other terminals and specific flight connections.

When flying BE, the FA's hand out FastTrack passes, which often speed the process of entering the UK, the immigration queues can take a while.
  • T3: As you enter the immigration hall, the UK/EU desks are immediately to your left, keep going straight. The entry to the non-EU passport queue will be ahead on the left and FastTrack will be directly ahead. Keep an eye on the regular queue because it's often faster than FastTrack (more agents).
  • T4: If looking at the UKBA desks, the FastTrack lane has been moved to the center of the passport control area and is in between the EU and non-EU passport queues. In the absence of a FastTrack card, I try to be prompt in getting to passport control...closer to the front, the better!

**Also, be sure to have a copy of your itinerary with you as border agents sometimes ask for evidence of your planned departure from the UK.

Baggage:
After clearing passport control, pax head downstairs to collect their baggage (T3 or T4). LHR baggage is generally pretty good and the priority tags work most of the time^. There are cash machines, vending machines, and restrooms in the baggage hall.

Upon collecting baggage, pax pass through customs and then enter the arrivals hall. Booked taxi courier drivers are often waiting across from the exit doors.
  • T3: As you exit customs into the arrivals hall, follow the lane around - the ramp to the Underground and Heathrow Connect/Express will be on the left. Hotel bus shuttles (Hoppa bus) and the taxi rank are also to the left and outside.
  • T4: Go to the left for the Heathrow Connect/Express trains and go to the right for Underground trains (The Underground (AKA the Tube) is the cheapest way into London via the Piccadilly Line; Heathrow Connect to Paddington with a few stops in between is in the middle; the Heathrow Express is the most expensive direct service to Paddington). Rental car and limousine desks are to the right. Rental car and hotel shuttle buses (Hotel Hoppa) are outside of the terminal - follow posted signs.


Baggage storage is also available outside of security.
  • T3: Left Luggage is near the WH Smith in the arrivals hall.
  • T4: Exit to the right and it is across from the escalators that go down to the Tube station.
It currently costs 5GBP/item for 0-4 hours, 11GBP/item for 4-24 hours storage, and 5GBP/item for each additional 24 hours.

Lounges:

Arrivals @ LHR T3:

D1, DM, and PM can use the VS Revivals Lounge on the mezzanine level. Unlike with departures lounges, DM and PM are not allowed to bring a guest along to the Revivals Lounge (unless flying in D1/Upper Class).

Departures:

LHR T3: Delta One passengers, DMs, and PMs have access to the VS Clubhouse lounge. DMs and PMs may bring one guest who is traveling on the same flight. A 3rd party lounge (the "No. 1 Traveller" Lounge) is offered to GM traveling in economy or Premium Economy.


NOTE: Although the dl.com Sky Club Locations page states that Sky Club members get access to the SkyTeam lounge at LHR, I've had agents at the desk there tell me that my SC card does not matter and my ST Elite+ status is what gets me access unless flying in J.
FT Discussion:
Paid SC Member Denied Access to LHR Sky Team Lounge

Check in and security at LHR T4 (AF, KL, and other SkyTeam partners):
Check in for SkyPriority and J pax is at the desks used for SkyTeam pax.

As far as time for check in, Delta Check In Time Requirements. On that note, I have family (Medallions) who have checked in (with checked baggage) right at 60 minutes before the flight and made it through security and to the plane with a few minutes to spare.

FastTrack for the security checkpoint - The FT lane is to the left if looking at the main security queuing point. Pax flying in J can use FT. I have been able to use FT when flying in Y by showing my DM card. Not sure if it is the policy, but I last used it on March 2013 with no issue. Others have also reported success using the FT lane by showing their credentials.

NOTE: Increased security measures at LHR security checkpoints are creating delays - Email I received from DL LINK

If flying AF or KL from LHR, the latest check in time changes effective 1 Feb 2012: Changes to Latest Check-in Time at LHR on AF/KL
More discussion on London and the UK:
FT UK & Ireland Forum - LINK
UK Air Passenger Duty

DL paid ground transfer JFK-EWR/LGA on TATL flights - LINK

Delta and Virgin Atlantic (VS) Partnership:
dl.com: VIRGIN ATLANTIC PARTNERSHIP FAQS
FT thread: Delta Virgin Atlantic Partnership

NOTE: At LHR, DL and VS use T3 while other SkyTeam carriers use T4. These terminals are not connected air or landside.

VS Fare Classes:
VS fare classes do not align with DL fare classes. VS fare buckets:
Upper Class - J, C, D, I, Z, G (G is an award & upgrade fare class)
Premium Economy W, S, H, K, P
Economy Y, B, R, L, U, M, E, Q, X, V, N, O

Note that because Virgin Atlantic uses the same G fare class for both award tickets and upgrades, if using miles or GUCs to upgrade a Virgin Atlantic flight, it will be rebooked in G and may thus show up to Delta as ineligible for mileage earning with SkyMiles. This is incorrect, as upgraded tickets should earn miles based on the original coach ticket -- so if upgrading Virgin Atlantic flights, pay close attention to your SkyMiles earning and be ready to follow up with Delta to get the miles credited correctly.

dl.com - earning miles on VS (VS is a Tier 1 partner.): LINK

Medallion Benefits flying on VS (DM, PM, GM):
- Priority Check-In
- Priority Baggage Handling
- Priority Security
- Priority Boarding
- Baggage fee waiver for one additional piece up to 23kg (~50lbs)
- VS Clubhouse access with a same-day TATL flight on DL or VS (GMs: only at BOS/EWR/IAD/JFK/LAX/SFO, not LGW/LHR; PM have access at LGW, but not LHR unless in J; DM have access at LGW and LHR)

NOTE: VS J pax (and presumably Medallions) are now eligible for Fast Track security for connections, departures, and arrivals at LHR T3: LINK.

Clubhouse (Lounge) Access:

DL/VS J passengers get access to VS Clubhouse lounges at LGW/LHR and BOS/EWR/IAD/JFK/LAX/SFO with a same-day TATL flight on either DL or VS.

GM in W or Y have access to the BOS/EWR/IAD/JFK/LAX/SFO lounges but not LGW/LHR.

DM or PM in W or Y may use the LGW and LHR Clubhouse lounges as well as BOS/EWR/IAD/JFK/LAX/SFO, and may bring 1 guest traveling on the same flight with them.

DM/PM/GM in W or Y at LHR T3 have access to "No. 1 Traveller" lounge instead of, (for DMs in addition to), the VS Clubhouse.

LHR T3:
al330729's pics from the VS Clubhouse at LHR T3 - LINK

JFK:
As a DM flying JFK-LHR, I was able to use the VS Clubhouse at JFK. For pics, please see:
- Lounge - LINK
- Food - LINK
- Showers/Spa - LINK

VS Revivals (Arrivals) Lounge at LHR T3:
alee0729 had no issues accessing the VS Revivals Lounge following a DL arrival into T3. Shower pic - LINK

On Dec. 21, 2013, I stopped by the Revivals Lounge to get clarification on access for DL Medallion members. Per the agent, only pax flying Upper Class (Business) can currently access the lounge due to space issues; DL Medallion status does not = access. This may change once some DL flights start using T3 in Spring 2014.

Upgrading on VS-Operated Flights:
Virgin Atlantic Code Share Flight Questions
Using SM to Upgrade on VS

Access to Extra Leg Room Seats / Exit Rows on VS-operated Flights:
Possible Improvements to the DL-VS Relationship
Print Wikipost

Old Apr 1, 17, 11:03 am
  #1486  
 
Join Date: Mar 2012
Location: Near ATL AVL GSP
Programs: DLDime & MM - Marriott LifePlat - Hertz Prez - Hyatt Dissapointedist
Posts: 224
THANK you so much flyerCO... this is of great help!

The DL and BA tickets are separate, so I will have to clear immigration in T3. Luckily no checked bags, just one roller. Again, thank you for the kindness of your reply. If you are near a central London pub in mid May, happy to treat you to a pint or gallon... I forget which is which in metric land.
calrick is offline  
Old Apr 1, 17, 11:08 am
  #1487  
FlyerTalk Evangelist
Hilton Contributor Badge
 
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, NW Plat, Former CO Gold, Hilton Diamond
Posts: 17,414
Originally Posted by calrick View Post
THANK you so much flyerCO... this is of great help!

The DL and BA tickets are separate, so I will have to clear immigration in T3. Luckily no checked bags, just one roller. Again, thank you for the kindness of your reply. If you are near a central London pub in mid May, happy to treat you to a pint or gallon... I forget which is which in metric land.
If no checked luggage you can proceed to T5 and clear immigration there. Only have to do it at T3 if you have checked luggage since you have to pick it up and bring it to T5.

T5 immigration, customs, security, and the terminal are all nicer, better and easier to use then T3. Make sure the DL FA gives you a FastTrack pass to use for clearing immigration and customs. It can be used at either terminal.

Sadly mid-May I'll be in Singapore/ Malaysia.

Last edited by flyerCO; Apr 1, 17 at 11:14 am
flyerCO is offline  
Old Apr 1, 17, 6:47 pm
  #1488  
 
Join Date: Oct 2009
Location: MSP
Programs: Delta PM, 1MM
Posts: 3,669
Originally Posted by flyerCO View Post
If no checked luggage you can proceed to T5 and clear immigration there. Only have to do it at T3 if you have checked luggage since you have to pick it up and bring it to T5.

T5 immigration, customs, security, and the terminal are all nicer, better and easier to use then T3. Make sure the DL FA gives you a FastTrack pass to use for clearing immigration and customs. It can be used at either terminal.

Sadly mid-May I'll be in Singapore/ Malaysia.
I'd never say "sadly" in regard to Singapore/Malaysia!
CarmenOM is offline  
Old May 19, 17, 2:41 am
  #1489  
FlyerTalk Evangelist
Original Poster
 
Join Date: Feb 2010
Location: LHR
Programs: DL DM 1MM, AA Plat
Posts: 10,163
ot sure if it's just LHR or not; had to check in for DL1 at the DL Sky Priority desk vice VS Upper Class desk because DL systems are down here.
rwoman is offline  
Old May 19, 17, 3:02 am
  #1490  
FlyerTalk Evangelist
Hilton Contributor Badge
 
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, NW Plat, Former CO Gold, Hilton Diamond
Posts: 17,414
Originally Posted by rwoman View Post
ot sure if it's just LHR or not; had to check in for DL1 at the DL Sky Priority desk vice VS Upper Class desk because DL systems are down here.
If they could check you in elsewhere at LHR, then it's obviously an issue with the computers at the UC check-in. Just to make sure you mean the actual VS private check-in that you get dropped off at or go through the glass door. Not a check-in position at the ticket counters?
flyerCO is offline  
Old May 19, 17, 3:26 am
  #1491  
FlyerTalk Evangelist
Original Poster
 
Join Date: Feb 2010
Location: LHR
Programs: DL DM 1MM, AA Plat
Posts: 10,163
Originally Posted by flyerCO View Post
If they could check you in elsewhere at LHR, then it's obviously an issue with the computers at the UC check-in. Just to make sure you mean the actual VS private check-in that you get dropped off at or go through the glass door. Not a check-in position at the ticket counters?
It's all of the VS-specific desks; yes, I'm abundantly familiar with this airport. .

All DL pax had to check in at one of the DL desks. Troubles continue even here at the gate. Only thing that saved me was my phone BP.
rwoman is offline  
Old May 19, 17, 2:15 pm
  #1492  
 
Join Date: Apr 2011
Location: MCO
Programs: DL DM MM
Posts: 761
D1 or UC?

Flying from MCO to LHR next week. Currently booked (using miles), to connect via JFK and travel D1. Thinking about trying to do a SDC and connect in ATL and travel UC.

The UC ATL-LHR flight is about an hour longer, which could provide more sleep time and it gets in 20 minutes earlier which would give me more time in the Revivals Lounge before meeting my onward ground transportation.

I flew D1 to LHR in December. Last experience with UC was 3 years ago (MCO-LGW-MCO on a 747.

I am leaning towards UC (if the SDC is available).

Any thoughts from recent travels? D1 or UC?
captiveguru is offline  
Old May 19, 17, 4:00 pm
  #1493  
 
Join Date: Oct 2009
Location: MSP
Programs: Delta PM, 1MM
Posts: 3,669
Originally Posted by captiveguru View Post
D1 or UC?

Flying from MCO to LHR next week. Currently booked (using miles), to connect via JFK and travel D1. Thinking about trying to do a SDC and connect in ATL and travel UC.

The UC ATL-LHR flight is about an hour longer, which could provide more sleep time and it gets in 20 minutes earlier which would give me more time in the Revivals Lounge before meeting my onward ground transportation.

I flew D1 to LHR in December. Last experience with UC was 3 years ago (MCO-LGW-MCO on a 747.

I am leaning towards UC (if the SDC is available).

Any thoughts from recent travels? D1 or UC?
You can't SDC on an international ticket unless all the international portions have already been flown. (Or is that one of the unpublished DM privileges?)
CarmenOM is offline  
Old May 19, 17, 5:01 pm
  #1494  
 
Join Date: Apr 2011
Location: MCO
Programs: DL DM MM
Posts: 761
Originally Posted by CarmenOM View Post
You can't SDC on an international ticket unless all the international portions have already been flown. (Or is that one of the unpublished DM privileges?)
I did it in December returning from London...
captiveguru is offline  
Old May 19, 17, 6:37 pm
  #1495  
FlyerTalk Evangelist
Hilton Contributor Badge
 
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, NW Plat, Former CO Gold, Hilton Diamond
Posts: 17,414
Originally Posted by captiveguru View Post
I did it in December returning from London...
Only allowed For domestic flights after all international have been flown. There's no SDC for international flights. Even if it was, the SDC policy is only for DL operated flights and going from AS to DL on DL coshares booked using AS.
flyerCO is offline  
Old May 19, 17, 9:11 pm
  #1496  
 
Join Date: May 2011
Location: NYC
Programs: DL PM as of 12/8/2016
Posts: 1,840
Hi. Delta platinum Medallion. Flying with non status companion on same PNR. Late early august return LHR-JFK.

I understand from the wiki that I will have access to Virgin lounge in T3 for departure. Correct??

What about my companion?? Free access? Paid access? Nothing?

Thanks all
mridley2 is offline  
Old May 19, 17, 10:27 pm
  #1497  
 
Join Date: Oct 2009
Location: MSP
Programs: Delta PM, 1MM
Posts: 3,669
Originally Posted by mridley2 View Post
Hi. Delta platinum Medallion. Flying with non status companion on same PNR. Late early august return LHR-JFK.

I understand from the wiki that I will have access to Virgin lounge in T3 for departure. Correct??

What about my companion?? Free access? Paid access? Nothing?

Thanks all
I'm a bit confused about your itinerary. Are you flying JFK-LHR-JFK? In Economy, Comfort+, or VS Premium Economy? If so, you and one companion will have free access to the VS Clubhouse before departure from JFK. When you arrive in LHR you will have access to the VS arrival lounge, Revivals, but cannot bring a companion. On you return from LHR you will not have access to the LHR Clubhouse but you and companion can use the No. 1 Lounge. No fees on any of this.

The above is not correct if you are traveling in Delta 1 or VS Upperclass, which give you access to the JFK Clubhouse, the LHR Revivals lounge upon arrival, and the LHR Clubhouse upon departure.
CarmenOM is offline  
Old May 19, 17, 10:53 pm
  #1498  
FlyerTalk Evangelist
Hilton Contributor Badge
 
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, NW Plat, Former CO Gold, Hilton Diamond
Posts: 17,414
Originally Posted by CarmenOM View Post
I'm a bit confused about your itinerary. Are you flying JFK-LHR-JFK? In Economy, Comfort+, or VS Premium Economy? If so, you and one companion will have free access to the VS Clubhouse before departure from JFK. When you arrive in LHR you will have access to the VS arrival lounge, Revivals, but cannot bring a companion. On you return from LHR you will not have access to the LHR Clubhouse but you and companion can use the No. 1 Lounge. No fees on any of this.

The above is not correct if you are traveling in Delta 1 or VS Upperclass, which give you access to the JFK Clubhouse, the LHR Revivals lounge upon arrival, and the LHR Clubhouse upon departure.
Should get VS Clubhouse at JFK access regardless as PM. Just not at LHR unless in D1/UC.
flyerCO is offline  
Old May 20, 17, 6:14 am
  #1499  
 
Join Date: Apr 2011
Location: MCO
Programs: DL DM MM
Posts: 761
Originally Posted by flyerCO View Post
Only allowed For domestic flights after all international have been flown. There's no SDC for international flights. Even if it was, the SDC policy is only for DL operated flights and going from AS to DL on DL coshares booked using AS.
Perhaps SDC is the wrong label for what I did and am considering doing. In December I was traveling on miles. Called the DM line the day of travel and got on an earlier flight from LHR to JFK.

I regret prefacing my question about D1 v UC with the SDC issue. I am not asking if I can change from my current itinerary to an early flight. My question is about the relative experiences of D1 v UC between either ATL and JFK and LHR.
captiveguru is offline  
Old May 20, 17, 7:19 am
  #1500  
 
Join Date: May 2011
Location: NYC
Programs: DL PM as of 12/8/2016
Posts: 1,840
Originally Posted by CarmenOM View Post
I'm a bit confused about your itinerary. Are you flying JFK-LHR-JFK? In Economy, Comfort+, or VS Premium Economy? If so, you and one companion will have free access to the VS Clubhouse before departure from JFK. When you arrive in LHR you will have access to the VS arrival lounge, Revivals, but cannot bring a companion. On you return from LHR you will not have access to the LHR Clubhouse but you and companion can use the No. 1 Lounge. No fees on any of this.

The above is not correct if you are traveling in Delta 1 or VS Upperclass, which give you access to the JFK Clubhouse, the LHR Revivals lounge upon arrival, and the LHR Clubhouse upon departure.
We are traveling in Comfort+ on delta metal in each direction.

At JFK yes I will have sky club access as Skyteam Elite plus on intl itinerary plus 1 companion.

My question is on the return. What if any lounge access will i and my companion have at LHR T3?
mridley2 is offline  

Thread Tools
Search this Thread
Search Engine: