Anymore info on recent redemption increase for intra-asia?
Feb 17, 2011, 11:42 am
#61
Join Date: Oct 2002
Location: LAS
Programs: PA FT, TW Gold, NW/CO PE, VK Eagleflyer
Posts: 7,173
UA/CO are touting their marriage as a pairing of equals, but we all know how mendacious airline execs can be. DL's takeover of NW was basically DL telling WorldPerks members that FO was both an elite level and a verb.
Last edited by Sabai; Feb 17, 2011 at 11:48 am
Feb 17, 2011, 12:09 pm
#62
Join Date: Aug 2010
Location: South Carolina
Programs: Delta FO
Posts: 313
With the adjustment to (45Y/70C) the redemption rates are on par with other airlines, except UACO....for now.
Its pretty clear that US carriers DL,UA,PMNW offer an inferior hard/soft product Asia-US compared to the likes of JL/SQ, etc. Asia-US flyers are so quality sensitive (much more than domestic US flyers) that US carriers have to offer REALLY good redemption to stay competitive.
Before, Asia-US flyers could slum it TPAC in return for a good deal on intra-asia redemption (20Y/40C). Now that the good deal is gone, the Asia-US flyers will opt for the better quality Asian carriers TPAC, and delta will lose customers and some of its pricing power.
I'll take my case as an example. I'm looking to book my next ticket SIN-US. Delta is about $250 more expensive than SQ. Last week, I would have paid the premium to fly delta without even flinching. Now, SQ might be the way to go.
Its pretty clear that US carriers DL,UA,PMNW offer an inferior hard/soft product Asia-US compared to the likes of JL/SQ, etc. Asia-US flyers are so quality sensitive (much more than domestic US flyers) that US carriers have to offer REALLY good redemption to stay competitive.
Before, Asia-US flyers could slum it TPAC in return for a good deal on intra-asia redemption (20Y/40C). Now that the good deal is gone, the Asia-US flyers will opt for the better quality Asian carriers TPAC, and delta will lose customers and some of its pricing power.
I'll take my case as an example. I'm looking to book my next ticket SIN-US. Delta is about $250 more expensive than SQ. Last week, I would have paid the premium to fly delta without even flinching. Now, SQ might be the way to go.
Feb 17, 2011, 1:54 pm
#63
Join Date: Sep 2008
Programs: A3 *G, AA exePlat, AS MVP 75k Gold, JL sapphire, UA silver
Posts: 4,035
i just search and HNL - NRT is still 40000 in Y. almost 4000 miles
but NRT - SPN is 45000 in Y the distance is < 1500 miles.
talk about inflation!
80000 miles??? impressive.
how come we dont many delta supporters here?
but NRT - SPN is 45000 in Y the distance is < 1500 miles.
talk about inflation!
how come we dont many delta supporters here?
Last edited by Canarsie; Feb 18, 2011 at 5:03 pm Reason: Consolidation.
Feb 17, 2011, 3:35 pm
#64
no longer with Delta
Join Date: Oct 2010
Location: Atlanta, GA
Programs: Delta SkyMiles
Posts: 28
Intra-Asia Award Levels
You guys are quick! Here’s the scoop with regard to award levels – first of all, we’d like to apologize for any frustration or confusion resulting from a lack of communication in announcing our award level adjustments. Some items got pushed out earlier than others. Changes have in fact been made to select markets, and a few more are coming early next week. You’ll be able to see all the details when we release our much-awaited international award charts (thank you for your patience!).
Delta periodically reviews all mileage award levels to ensure they are appropriately aligned in the context of pricing and competitive environments. As a result of a recent review process, some adjustments were made on transpacific routes, intra-Asia markets and flights to/from South Africa. Some markets saw award increases, some decreases.
Example: previously all flights between US and Asia were the same award level, as were intra-Asia levels, despite being very different in terms of length of haul and market. Both NRT-ICN and NRT-SIN flights were previously priced at 20,000 miles for our low roundtrip award, even though the SIN flight is several times the distance of ICN.
The new zoning will price NRT-ICN at 15,000 miles for a low roundtrip award, and NRT-SIN at 45,000 miles. When you consider that NRT-SIN is about the same distance as a flight from JFK-LHR priced at 60,000 miles low roundtrip for a similar product, it makes sense.
Customers will also see some decreases on premium high level awards between US and Europe, Middle East, Southern South America and Northern Asia because, frankly, we felt some of the levels were getting too high.
Watch for the new international award charts that will be released on delta.com next week under SkyMiles Award Mileage Charts. Once again, we’re sorry for any confusion this may have caused and appreciate your patience as we work to get you all the information in the coming days.
Michelle, SkyMiles | Delta Social Ambassador
Connect with us at Twitter.com/Delta & Facebook.com/Delta
Delta periodically reviews all mileage award levels to ensure they are appropriately aligned in the context of pricing and competitive environments. As a result of a recent review process, some adjustments were made on transpacific routes, intra-Asia markets and flights to/from South Africa. Some markets saw award increases, some decreases.
Example: previously all flights between US and Asia were the same award level, as were intra-Asia levels, despite being very different in terms of length of haul and market. Both NRT-ICN and NRT-SIN flights were previously priced at 20,000 miles for our low roundtrip award, even though the SIN flight is several times the distance of ICN.
The new zoning will price NRT-ICN at 15,000 miles for a low roundtrip award, and NRT-SIN at 45,000 miles. When you consider that NRT-SIN is about the same distance as a flight from JFK-LHR priced at 60,000 miles low roundtrip for a similar product, it makes sense.
Customers will also see some decreases on premium high level awards between US and Europe, Middle East, Southern South America and Northern Asia because, frankly, we felt some of the levels were getting too high.
Watch for the new international award charts that will be released on delta.com next week under SkyMiles Award Mileage Charts. Once again, we’re sorry for any confusion this may have caused and appreciate your patience as we work to get you all the information in the coming days.
Michelle, SkyMiles | Delta Social Ambassador
Connect with us at Twitter.com/Delta & Facebook.com/Delta
Feb 17, 2011, 3:37 pm
#65
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+1. I agree 20K is a lot for, say, HKG-SGN, but it does make sense that some of these longer flights like BKK-NRT should be more.
I flew BKK-NRT(stopover)-PEK for 20K, and I still can't believe that such a deal was possible. The cheapest ticket would have been at least $800 in coach.
I flew BKK-NRT(stopover)-PEK for 20K, and I still can't believe that such a deal was possible. The cheapest ticket would have been at least $800 in coach.
You guys are quick! Here’s the scoop with regard to award levels – first of all, we’d like to apologize for any frustration or confusion resulting from a lack of communication in announcing our award level adjustments. Some items got pushed out earlier than others. Changes have in fact been made to select markets, and a few more are coming early next week. You’ll be able to see all the details when we release our much-awaited international award charts (thank you for your patience!).
Delta periodically reviews all mileage award levels to ensure they are appropriately aligned in the context of pricing and competitive environments. As a result of a recent review process, some adjustments were made on transpacific routes, intra-Asia markets and flights to/from South Africa. Some markets saw award increases, some decreases.
Example: previously all flights between US and Asia were the same award level, as were intra-Asia levels, despite being very different in terms of length of haul and market. Both NRT-ICN and NRT-SIN flights were previously priced at 20,000 miles for our low roundtrip award, even though the SIN flight is several times the distance of ICN.
The new zoning will price NRT-ICN at 15,000 miles for a low roundtrip award, and NRT-SIN at 45,000 miles. When you consider that NRT-SIN is about the same distance as a flight from JFK-LHR priced at 60,000 miles low roundtrip for a similar product, it makes sense.
Customers will also see some decreases on premium high level awards between US and Europe, Middle East, Southern South America and Northern Asia because, frankly, we felt some of the levels were getting too high.
Watch for the new international award charts that will be released on delta.com next week under SkyMiles Award Mileage Charts. Once again, we’re sorry for any confusion this may have caused and appreciate your patience as we work to get you all the information in the coming days.
Michelle, SkyMiles | Delta Social Ambassador
Connect with us at Twitter.com/Delta & Facebook.com/Delta
Delta periodically reviews all mileage award levels to ensure they are appropriately aligned in the context of pricing and competitive environments. As a result of a recent review process, some adjustments were made on transpacific routes, intra-Asia markets and flights to/from South Africa. Some markets saw award increases, some decreases.
Example: previously all flights between US and Asia were the same award level, as were intra-Asia levels, despite being very different in terms of length of haul and market. Both NRT-ICN and NRT-SIN flights were previously priced at 20,000 miles for our low roundtrip award, even though the SIN flight is several times the distance of ICN.
The new zoning will price NRT-ICN at 15,000 miles for a low roundtrip award, and NRT-SIN at 45,000 miles. When you consider that NRT-SIN is about the same distance as a flight from JFK-LHR priced at 60,000 miles low roundtrip for a similar product, it makes sense.
Customers will also see some decreases on premium high level awards between US and Europe, Middle East, Southern South America and Northern Asia because, frankly, we felt some of the levels were getting too high.
Watch for the new international award charts that will be released on delta.com next week under SkyMiles Award Mileage Charts. Once again, we’re sorry for any confusion this may have caused and appreciate your patience as we work to get you all the information in the coming days.
Michelle, SkyMiles | Delta Social Ambassador
Connect with us at Twitter.com/Delta & Facebook.com/Delta
This is a clear sign that DL hasn't cared to give its SkyMiles customers advance notice of how DL has changed award travel pricing .... until caught already by its customers.
Changing award ticket pricing without giving advance notice is a sign of how little respect DL has for its SkyMiles customers. Lowering astronomical prices a bit while jacking up less astronomical prices into a much higher price range is but another way of burning SkyMiles customers while trying to put up smoke and mirrors to hide DL SkyMiles' customer-unfriendly ways when it comes to award ticket pricing.
Last edited by Canarsie; Feb 18, 2011 at 5:04 pm Reason: Consolidation.
Feb 17, 2011, 4:03 pm
#66
Join Date: Dec 2010
Location: USA
Programs: UA 1K
Posts: 328
Goodybye ST and Hello *A
Now we know why they tossed us the bone of miles no longer expiring and whilst we looked at that the one hand, the other increased the mileage required for inter-asia by a boatload. Thanks DL!
I spoke with an agent at about midnight last night. After a 1 hour phone call, the agent stated the following:
"We are adjusting the mileage rates slighty and tweaking some markets"
"We are sorry for any frustrations you are feeling but information will be posted on the website by the 22nd"
No wonder the miles no longer expire ...the rates are double or triple with slim pickens in all markets
Anybody willing to trade 100k miles for a happymeal?
I spoke with an agent at about midnight last night. After a 1 hour phone call, the agent stated the following:
"We are adjusting the mileage rates slighty and tweaking some markets"
"We are sorry for any frustrations you are feeling but information will be posted on the website by the 22nd"
No wonder the miles no longer expire ...the rates are double or triple with slim pickens in all markets
Anybody willing to trade 100k miles for a happymeal?
Feb 17, 2011, 4:12 pm
#67
Join Date: Jul 2010
Location: SUX
Programs: BA Silver; HHonors Gold; SPG Gold; Points but dirt with everyone else
Posts: 8,050
Thanks for confirming that which has been discovered already.
This is a clear sign that DL hasn't cared to give its SkyMiles customers advance notice of how DL has changed award travel pricing .... until caught already by its customers.
Changing award ticket pricing without giving advance notice is a sign of how little respect DL has for its SkyMiles customers. Lowering astronomical prices a bit while jacking up less astronomical prices into a much higher price range is but another way of burning SkyMiles customers while trying to put up smoke and mirrors to hide DL SkyMiles' customer-unfriendly ways when it comes to award ticket pricing.
This is a clear sign that DL hasn't cared to give its SkyMiles customers advance notice of how DL has changed award travel pricing .... until caught already by its customers.
Changing award ticket pricing without giving advance notice is a sign of how little respect DL has for its SkyMiles customers. Lowering astronomical prices a bit while jacking up less astronomical prices into a much higher price range is but another way of burning SkyMiles customers while trying to put up smoke and mirrors to hide DL SkyMiles' customer-unfriendly ways when it comes to award ticket pricing.
Calls for advance notice for this sort of thing are really not all that reasonable. If they gave a week's notice, someone would complain it wasn't two. If they gave two weeks, someone would've wanted a month. However, raising the redemption rates prior to the announcement is also problematic. I think the best thing would have been for DL to publish the award charts and make the changes effective upon the publication of the charts. People would've still been displeased, but I think many of us would've viewed it as reasonable. After all, it's not like we get advance notice that cash fares are going up.
Feb 17, 2011, 4:17 pm
#68
FlyerTalk Evangelist
Join Date: Dec 2002
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Posts: 24,249
The problem with DL's three-tier award structure isn't just the astronomically high prices of some of its redemption offerings; it's the paucity of low-level inventory and the agony of trying to use the perpetually-broken delta.com calendar to find it.
Feb 17, 2011, 4:20 pm
#69
Suspended
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Woo hoo! Maybe I can redeem a high-level award from the U.S. to Europe for, say, 400,000 SkyMiles instead of 675,000 (or whatever).
The problem with DL's three-tier award structure isn't just the astronomically high prices of some of its redemption offerings; it's the paucity of low-level inventory and the agony of trying to use the perpetually-broken delta.com calendar to find it.
The problem with DL's three-tier award structure isn't just the astronomically high prices of some of its redemption offerings; it's the paucity of low-level inventory and the agony of trying to use the perpetually-broken delta.com calendar to find it.
I think there's a lot of hyperbole in this thread, and I appreciate Michelle coming in to lend some clarity. (I think we can all give a big ^ to the increased participation we're seeing from DL staff on FT this month. Now let's all please play nice with them so they stick around and maybe can start interacting instead of just posting statments.)
Calls for advance notice for this sort of thing are really not all that reasonable. If they gave a week's notice, someone would complain it wasn't two. If they gave two weeks, someone would've wanted a month. However, raising the redemption rates prior to the announcement is also problematic. I think the best thing would have been for DL to publish the award charts and make the changes effective upon the publication of the charts. People would've still been displeased, but I think many of us would've viewed it as reasonable. After all, it's not like we get advance notice that cash fares are going up.
Calls for advance notice for this sort of thing are really not all that reasonable. If they gave a week's notice, someone would complain it wasn't two. If they gave two weeks, someone would've wanted a month. However, raising the redemption rates prior to the announcement is also problematic. I think the best thing would have been for DL to publish the award charts and make the changes effective upon the publication of the charts. People would've still been displeased, but I think many of us would've viewed it as reasonable. After all, it's not like we get advance notice that cash fares are going up.
There's rather little hyperbole in this thread compared to DL's customer-unfriendly changes to SkyMiles award ticket pricing.
Last edited by GUWonder; Feb 17, 2011 at 4:26 pm
Feb 17, 2011, 4:33 pm
#71
Join Date: Nov 2006
Programs: DL Platinum
Posts: 556
You guys are quick! Here’s the scoop with regard to award levels – first of all, we’d like to apologize for any frustration or confusion resulting from a lack of communication in announcing our award level adjustments. Some items got pushed out earlier than others. Changes have in fact been made to select markets, and a few more are coming early next week. You’ll be able to see all the details when we release our much-awaited international award charts (thank you for your patience!).
Delta periodically reviews all mileage award levels to ensure they are appropriately aligned in the context of pricing and competitive environments. As a result of a recent review process, some adjustments were made on transpacific routes, intra-Asia markets and flights to/from South Africa. Some markets saw award increases, some decreases.
Example: previously all flights between US and Asia were the same award level, as were intra-Asia levels, despite being very different in terms of length of haul and market. Both NRT-ICN and NRT-SIN flights were previously priced at 20,000 miles for our low roundtrip award, even though the SIN flight is several times the distance of ICN.
The new zoning will price NRT-ICN at 15,000 miles for a low roundtrip award, and NRT-SIN at 45,000 miles. When you consider that NRT-SIN is about the same distance as a flight from JFK-LHR priced at 60,000 miles low roundtrip for a similar product, it makes sense.
Customers will also see some decreases on premium high level awards between US and Europe, Middle East, Southern South America and Northern Asia because, frankly, we felt some of the levels were getting too high.
Watch for the new international award charts that will be released on delta.com next week under SkyMiles Award Mileage Charts. Once again, we’re sorry for any confusion this may have caused and appreciate your patience as we work to get you all the information in the coming days.
Michelle, SkyMiles | Delta Social Ambassador
Connect with us at Twitter.com/Delta & Facebook.com/Delta
Delta periodically reviews all mileage award levels to ensure they are appropriately aligned in the context of pricing and competitive environments. As a result of a recent review process, some adjustments were made on transpacific routes, intra-Asia markets and flights to/from South Africa. Some markets saw award increases, some decreases.
Example: previously all flights between US and Asia were the same award level, as were intra-Asia levels, despite being very different in terms of length of haul and market. Both NRT-ICN and NRT-SIN flights were previously priced at 20,000 miles for our low roundtrip award, even though the SIN flight is several times the distance of ICN.
The new zoning will price NRT-ICN at 15,000 miles for a low roundtrip award, and NRT-SIN at 45,000 miles. When you consider that NRT-SIN is about the same distance as a flight from JFK-LHR priced at 60,000 miles low roundtrip for a similar product, it makes sense.
Customers will also see some decreases on premium high level awards between US and Europe, Middle East, Southern South America and Northern Asia because, frankly, we felt some of the levels were getting too high.
Watch for the new international award charts that will be released on delta.com next week under SkyMiles Award Mileage Charts. Once again, we’re sorry for any confusion this may have caused and appreciate your patience as we work to get you all the information in the coming days.
Michelle, SkyMiles | Delta Social Ambassador
Connect with us at Twitter.com/Delta & Facebook.com/Delta
Also, which awards did you think were getting too high? The one from NRT-BKK quoted on your website for 220,000 miles? Perhaps it is HNL-BKK in BE March 16-25 for 350,000 miles? Maybe it is DTW to NRT on the same dates for 305,000 in BE?
I do hope you are right. I do hope the chart is coming. I do hope that you guys recognize that your awards have gotten out of hand. Like I mentioned before, it was the good value for awards within Asia and the US domestic upgrades that keep me with DL. It is not the awards I mentioned above. It is not the ease of international upgrades. I recognize that you choose specific areas to beat the competition in and others where you are not quite so competitive. Now, your employer is giving up the areas where it was most competitive and not making the program more competitive in other areas. DL has to recognize that giving up the strong points without strengthening the weaker points is not a winning strategy. I certainly don't expect DL to give away the farm, but please throw us a bone once in a while (in more than just the NRT-ICN market)!
PS No hard feelings. I'm sure you're just doing your job. Unfortunately, it is a tough job around here. Especially when your employer pulls funny business like this!
Last edited by s1c3r1a1b3b3l1e1; Feb 17, 2011 at 4:34 pm Reason: Added PS
Feb 17, 2011, 4:39 pm
#72
Join Date: Dec 2006
Location: Mostly EU & (SE)Asia
Programs: Various shiny cards at hotel chains and airlines
Posts: 1,039
I think Delta should still consider things not only from NRT versus rest of Asia perspective, but consider that awards should be grouped by countries then. And clearly state these zones. Currently on the website of Skymiles all Asia is regarded as one. Now, in "new" reality it turns out to be different since few days ago.
Clear zoning, visible for all, on the web, like all other airlines are providing, must be available. While one can understand that Korea-Japan flights, operated then by DL or KE, are reasonable at Y15/C30, then asking Y80 in South-East Asia, BKK-SGN with VN is insane. That's more than even Japan-Singapore in C!
I would suggest Delta to "copy" ideas from UA for example, who also have hub in in Asia.
http://www.united.com/ual/asset/Award_Chart.pdf
They have split the area into three: Japan, North Asia (CN/KR/TW/Guam/Saipan/Mongolia) and South Asia (South-East Asian countries + HK) with decent rates. In this way also intra-SE.Asia and intra-N.Asia would be feasible in need. Especially considering for example that there are Skymiles partners (VN,MH) there providing intra-zone flights in SE region too (and soon will be also Garuda onboard). I would even actually create special group for just intra-China flights at Y10/C20.
And I just realised I have not done any flashmobs yet this year. But why not to make one for example in one of the Delta lounges? It could be like "freeze" with the idea to force DL to freeze the previous intra-Asia levels until implementing new ones with proper advance notice. I'll be in JFK lounge on 26th evening, ATL on morning of 27th. Best would be if we could do it in every Skyclub.
The "freeze" idea would be also going as ice-refreshener for DL management, which seems to be overheated in ideas how to loose customers.
Clear zoning, visible for all, on the web, like all other airlines are providing, must be available. While one can understand that Korea-Japan flights, operated then by DL or KE, are reasonable at Y15/C30, then asking Y80 in South-East Asia, BKK-SGN with VN is insane. That's more than even Japan-Singapore in C!
I would suggest Delta to "copy" ideas from UA for example, who also have hub in in Asia.
http://www.united.com/ual/asset/Award_Chart.pdf
They have split the area into three: Japan, North Asia (CN/KR/TW/Guam/Saipan/Mongolia) and South Asia (South-East Asian countries + HK) with decent rates. In this way also intra-SE.Asia and intra-N.Asia would be feasible in need. Especially considering for example that there are Skymiles partners (VN,MH) there providing intra-zone flights in SE region too (and soon will be also Garuda onboard). I would even actually create special group for just intra-China flights at Y10/C20.
And I just realised I have not done any flashmobs yet this year. But why not to make one for example in one of the Delta lounges? It could be like "freeze" with the idea to force DL to freeze the previous intra-Asia levels until implementing new ones with proper advance notice. I'll be in JFK lounge on 26th evening, ATL on morning of 27th. Best would be if we could do it in every Skyclub.
The "freeze" idea would be also going as ice-refreshener for DL management, which seems to be overheated in ideas how to loose customers.
Last edited by Canarsie; Feb 18, 2011 at 5:04 pm Reason: Consolidation.
Feb 17, 2011, 5:01 pm
#73
Join Date: Sep 2008
Programs: A3 *G, AA exePlat, AS MVP 75k Gold, JL sapphire, UA silver
Posts: 4,035
I think there's a lot of hyperbole in this thread, and I appreciate Michelle coming in to lend some clarity. (I think we can all give a big ^ to the increased participation we're seeing from DL staff on FT this month. Now let's all please play nice with them so they stick around and maybe can start interacting instead of just posting statments.)
Calls for advance notice for this sort of thing are really not all that reasonable. If they gave a week's notice, someone would complain it wasn't two. If they gave two weeks, someone would've wanted a month. However, raising the redemption rates prior to the announcement is also problematic. I think the best thing would have been for DL to publish the award charts and make the changes effective upon the publication of the charts. People would've still been displeased, but I think many of us would've viewed it as reasonable. After all, it's not like we get advance notice that cash fares are going up.
Calls for advance notice for this sort of thing are really not all that reasonable. If they gave a week's notice, someone would complain it wasn't two. If they gave two weeks, someone would've wanted a month. However, raising the redemption rates prior to the announcement is also problematic. I think the best thing would have been for DL to publish the award charts and make the changes effective upon the publication of the charts. People would've still been displeased, but I think many of us would've viewed it as reasonable. After all, it's not like we get advance notice that cash fares are going up.
i am pissed.
You guys are quick! Here’s the scoop with regard to award levels – first of all, we’d like to apologize for any frustration or confusion resulting from a lack of communication in announcing our award level adjustments. Some items got pushed out earlier than others. Changes have in fact been made to select markets, and a few more are coming early next week. You’ll be able to see all the details when we release our much-awaited international award charts (thank you for your patience!).
Delta periodically reviews all mileage award levels to ensure they are appropriately aligned in the context of pricing and competitive environments. As a result of a recent review process, some adjustments were made on transpacific routes, intra-Asia markets and flights to/from South Africa. Some markets saw award increases, some decreases.
Example: previously all flights between US and Asia were the same award level, as were intra-Asia levels, despite being very different in terms of length of haul and market. Both NRT-ICN and NRT-SIN flights were previously priced at 20,000 miles for our low roundtrip award, even though the SIN flight is several times the distance of ICN.
The new zoning will price NRT-ICN at 15,000 miles for a low roundtrip award, and NRT-SIN at 45,000 miles. When you consider that NRT-SIN is about the same distance as a flight from JFK-LHR priced at 60,000 miles low roundtrip for a similar product, it makes sense.
Customers will also see some decreases on premium high level awards between US and Europe, Middle East, Southern South America and Northern Asia because, frankly, we felt some of the levels were getting too high.
Watch for the new international award charts that will be released on delta.com next week under SkyMiles Award Mileage Charts. Once again, we’re sorry for any confusion this may have caused and appreciate your patience as we work to get you all the information in the coming days.
Michelle, SkyMiles | Delta Social Ambassador
Connect with us at Twitter.com/Delta & Facebook.com/Delta
Delta periodically reviews all mileage award levels to ensure they are appropriately aligned in the context of pricing and competitive environments. As a result of a recent review process, some adjustments were made on transpacific routes, intra-Asia markets and flights to/from South Africa. Some markets saw award increases, some decreases.
Example: previously all flights between US and Asia were the same award level, as were intra-Asia levels, despite being very different in terms of length of haul and market. Both NRT-ICN and NRT-SIN flights were previously priced at 20,000 miles for our low roundtrip award, even though the SIN flight is several times the distance of ICN.
The new zoning will price NRT-ICN at 15,000 miles for a low roundtrip award, and NRT-SIN at 45,000 miles. When you consider that NRT-SIN is about the same distance as a flight from JFK-LHR priced at 60,000 miles low roundtrip for a similar product, it makes sense.
Customers will also see some decreases on premium high level awards between US and Europe, Middle East, Southern South America and Northern Asia because, frankly, we felt some of the levels were getting too high.
Watch for the new international award charts that will be released on delta.com next week under SkyMiles Award Mileage Charts. Once again, we’re sorry for any confusion this may have caused and appreciate your patience as we work to get you all the information in the coming days.
Michelle, SkyMiles | Delta Social Ambassador
Connect with us at Twitter.com/Delta & Facebook.com/Delta
Last edited by Canarsie; Feb 18, 2011 at 4:57 pm Reason: Consolidation.
Feb 17, 2011, 5:04 pm
#74
Join Date: Nov 2004
Location: Manhattan Beach, California
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Posts: 6,367
Thanks for showing up here, I know it probably takes thick skin to do that, particularly if you plan to engage with us. But honestly, the need for thick skin is self-inflicted, as evidenced by the way DL has handled this quite dramatic change in redemption levels.
And there isnt anything of real substance in your note other than to confirm that yes what we've is intended behavoir of the award engine. Spin this as you like, I'm not biting. This is a major devaluation, which DL attempted to do in the dark of night, with additional cover from never having produced an award chart for these awards. My prior experiences with devaluations like this at least gave me a month of heads up to make some awards at the previous levels.
The worst part about your note is that you clue us in that there are "a few more coming early next week." So you have read through a thread that voices fear that some changes appear to be happening in real time without any advanced warning, you confirm those fears and then you drop that more unidentified changes will be made in the same fashion next week. So you have pretty much ignored the thrust of the concerns here. So let me ask directly, does DL have any comment as to why it felt no need to give its valuable customers even a 2 or 3 weeks notice of this?
And there isnt anything of real substance in your note other than to confirm that yes what we've is intended behavoir of the award engine. Spin this as you like, I'm not biting. This is a major devaluation, which DL attempted to do in the dark of night, with additional cover from never having produced an award chart for these awards. My prior experiences with devaluations like this at least gave me a month of heads up to make some awards at the previous levels.
The worst part about your note is that you clue us in that there are "a few more coming early next week." So you have read through a thread that voices fear that some changes appear to be happening in real time without any advanced warning, you confirm those fears and then you drop that more unidentified changes will be made in the same fashion next week. So you have pretty much ignored the thrust of the concerns here. So let me ask directly, does DL have any comment as to why it felt no need to give its valuable customers even a 2 or 3 weeks notice of this?
You guys are quick! Here’s the scoop with regard to award levels – first of all, we’d like to apologize for any frustration or confusion resulting from a lack of communication in announcing our award level adjustments. Some items got pushed out earlier than others. Changes have in fact been made to select markets, and a few more are coming early next week. You’ll be able to see all the details when we release our much-awaited international award charts (thank you for your patience!).
Michelle, SkyMiles | Delta Social Ambassador
Connect with us at Twitter.com/Delta & Facebook.com/Delta
Michelle, SkyMiles | Delta Social Ambassador
Connect with us at Twitter.com/Delta & Facebook.com/Delta
Feb 17, 2011, 5:27 pm
#75
Join Date: Jan 2005
Location: Tokyo, Japan
Programs: UA-1K/Life UC, AA-EXP, AF-Plat
Posts: 202
We all should learn their way of business at this time.
We all know the T&C, but how this way of doing business will be accepted by customers?
For those who considering to swith to United, they are now matching 1K status from Platinum and Diamond. There is 90-day requirement, though. Ask Mileage Plus about this.
American also welcoming new customers with status match for "dissatisfied customers" from their competitors.