Doug_1970

I love it when there's a post, particularly from a relatively new member, with any of the following words in its title:

terrible, horrifying, appalling, horrendous, shocking, harrowing, unspeakable, atrocious etc etc

I then read through the post anticipating a tale involving at least a major injury, but instead find time and time again, a tale detailing a minor inconvenience.

Having said that, if it had been me I would have quite liked my bag back too, and I don't know what a red coat is either. However, I would have probably written 'annoying experience in SLC today'.

pdac1975

I was thinking the same thing. I opened the thread expecting too read about someone getting their leg torn off in the escalator or something similar. I won't lie, I was kind of disappointed.

hazelrah

To an honest citizen, having the police called is a horrifying experience.

Very shabby treatment by Delta of a PM. I learned my lesson years ago - Delta is terrible with service recovery and the weather. If a meeting is critical, fly out in advance, if not, reschedule after the weather.

Delta and bad weather do not mix.

Thomas Hudson

I have said it many times on here and I guess it is unpopulor to some at least, but your attitude goes a long way towards getting your situation handled.

If this happens to you again, I would grab a Red Coat and stay with him or her until you get what you need. If they called the police, I have to assume there was some heated conversation to the point that they feel like they can justify it.... that would be a real bad deal for an employee to justify without good cause.

FWIW, knowing the WX to your destination and any hubs is a very smart thing to do and prepare accordingly. Having necessities on your person is typically a good way to travel, but especially if you are flying into an epic blizzard.

Vuelos

That's your own fault. If you cannot properly pack for when .... happens, so be it. Put 1 change of clothes and your necessities (tooth brush, deodorant, prescriptions) into your CARRY ON BAG so you ensure you don't have to spend the night without underwear or a tooth brush.

Hell, any halfway decent hotel WILL HAVE A TOOTHBRUSH so all you needed was a pair of underwear in your bag.


Pretty sure this attitude explains why you had the cops called on you.

And yes, they know who you are.

You have an inflated ego that's pretty apparent in your posts. If you were a once a year traveler who didn't know what to expect traveling during nasty IROPS, then I'd understand but to get bent out of shape because you didn't take appropriate precautions, that's just your own fault.

Next time, prepare better and have a better attitude.

Vuelos

From the OP's attitude on here, it doesn't surprise me. Then again, I'm the type that takes ownership of my shortcomings and remembers that the employees are people too. Though blaming them versus taking responsibility for your own mistakes is far simpler.

At an outstation, yes that's much more doable. At a hub like SLC or ATL or JFK, how do you expect for that to happen? Sometimes what is "easy" to do is far from it.

That's basically the only way for one to ensure bags get to pax. then again, what about the pax who may be rebooked? Now their bag is stuck in the hub and, for all you know, it got picked up by some thief. There's a reason they don't dump bags on the carousel during IROPS. Plus describing a bag is only so easy when there are thousands waiting in the back room....

b0nd0

Couple of months ago i flew through SLC and also ended up with an IRROP, in this case, the A320 pilot did not show and they could not find another so the flight eventually cxld.

I found that the gate and baggage agents were extremely helpful and friendly when i spoke with them in a friendly tone and empathized that they were having to deal with 150+ passengers that were not happy.

I was re-booked to a red-eye to ATL and then a connection to my final destination to get me there in the morning before my meeting. I requested that they return my bag to me so that i could change into my suit in ATL before boarding my final flight.

"no problem Mr. b0nd0, it will be on the baggage carousel in about 20 minutes."

Speak to those in service positions the way you would like to be spoken to and the entire conversation can be considered pleasant.

ryerflyer

Proof once again that irrops, stressed-out employees, and high-strung, egomaniacal passengers always make for a bad travel experience. What a NIGHTMARE!!

reed2x

I partly agree/disagree. Phone reps aren't helpful, but baggage office employees can be great.

After a weather cancellation in ATL my bag was sent to the destination (DCA) even though I had decided to just cancel the trip.

Next day I called the plat line and baggage service 1-800 number to specifically ask for the phone number of the baggage office at DCA. Both refused to give it out. Called the DCA airport, they refused to give it out.

3 or 4 days later, a fantastic delta employee in the DCA baggage office called me about the bag and arranged for it to be forwarded to a different destination. We discussed options for my bags itinerary, she gave me phone numbers for the baggage office at the destination and stopover airports.

I flight tracked my bag, called another fantastic baggage office employee, who hand picked it off the carousel and had a van waiting for delivery.

All the while the DCA agent told me to call her directly if there were any problems along the way. She'd take care of it.

silverthief2

+1. If you don't need hand holding, OP, pack what you need in a carry on in the future.

majorwibi

Agents in SLC do not call the police for just any reason. There is a significant internal review that occurs when the police are called to any situation inside the airport property by an airline employee.

Actually its usually the opposite that occurs (at least in SLC) since the lost baggage office is usually one of the most stressful places for a PAX.

inno.SAN-ICN

I believe this could solve 99% of problems:
^

RobertS975

The point that should be made here is that DL employees need to better watch what they say and how they say it! My wife, a PM for several years, was traveling with a daughter and they were on the list for a companion upgrade. They cleared my wife but not my daughter. When my wife said that she would prefer to sit in coach with her daughter, the ATL gate agent said: "You are all alike! I already gave away your coach seat." My wife was so insulted and when she related the story several days later to me, she was still quite angry.
Now I understand the GA was busy trying to close out a flight, but nonetheless, DL employees (or any employees, for that matter) need to watch what they say!

DLNYC

Deleted

RatherBeOnATrain

No, it is not the OP's fault. Delta charges extra for a specific service (checked baggage) that they did not provide to the OP.