Actually Received Msg from Delta Messenger
Jan 25, 2011, 3:51 am
#1
FlyerTalk Evangelist
Original Poster
Join Date: Feb 2010
Location: LHR
Programs: DL DM 2MM, BA Bronze, Various Hotels
Posts: 10,187
Actually Received Msg from Delta Messenger
Hi Everyone,
I know this has come up in previous discussions... I think it's been months since I've received a message from Delta Messenger...be it for delays, cancellations, upgrades, etc. Much to my surprise, I had an email in my primary and alternate email accounts indicating I'd been upgraded on my BOS-DTW flight this weekend.
So, I guess, it CAN work...but usually does not...at least in my experience.
robin
I know this has come up in previous discussions... I think it's been months since I've received a message from Delta Messenger...be it for delays, cancellations, upgrades, etc. Much to my surprise, I had an email in my primary and alternate email accounts indicating I'd been upgraded on my BOS-DTW flight this weekend.
So, I guess, it CAN work...but usually does not...at least in my experience.
robin
Jan 25, 2011, 6:30 am
#2
Join Date: Jul 2004
Location: NYC
Programs: DL PM, DL MM
Posts: 4,245
Hi Everyone,
I know this has come up in previous discussions... I think it's been months since I've received a message from Delta Messenger...be it for delays, cancellations, upgrades, etc. Much to my surprise, I had an email in my primary and alternate email accounts indicating I'd been upgraded on my BOS-DTW flight this weekend.
So, I guess, it CAN work...but usually does not...at least in my experience.
robin
I know this has come up in previous discussions... I think it's been months since I've received a message from Delta Messenger...be it for delays, cancellations, upgrades, etc. Much to my surprise, I had an email in my primary and alternate email accounts indicating I'd been upgraded on my BOS-DTW flight this weekend.
So, I guess, it CAN work...but usually does not...at least in my experience.
robin
Jan 25, 2011, 7:02 am
#3
Join Date: Feb 2001
Location: KAVL/Jack of Daniel
Programs: AA 2MM LT PLT, DL DM 2MM, MC LT Titanium, IHG Spire, HY Glbist
Posts: 1,562
Jan 25, 2011, 7:08 am
#4
Join Date: Jan 2007
Posts: 1,621
Then I got an email notification about the same change after I got IROP'ed onto a new flight and was airborne.
Jan 25, 2011, 7:08 am
#5
Join Date: Dec 2009
Location: MSP
Programs: DL GM, AMEX Business Platinum, AMEX Delta Reserve, DL SkyClub Member, Choice PM
Posts: 2,218
I always get the notifications for the time to check-in message.
Have never received any message about delays or cancellation of a flight or a segment.
Have both email and cell# signed for such notifications.
Have never received any message about delays or cancellation of a flight or a segment.
Have both email and cell# signed for such notifications.
Jan 25, 2011, 7:14 am
#6
Join Date: Jul 2009
Location: Lynbrook, NY
Programs: Delta Ham Sandwich, IHG Spire, HH Diamond, Marriott Titanium
Posts: 83
I haven't received anything (with the exception of occasional upgrade notifications and flight receipt) from Delta in more than 2 years. I have called, I have written and repeated both many times and still can't get anyone to help me. They keep repeating the same thing -- delete your profile and reset. The next time it works will be the first. Basically, I've given up.
Jan 25, 2011, 7:23 am
#7
Join Date: Dec 2009
Location: CVG
Programs: DL DM & 2MM'r,
Posts: 83
Today was the first day in ages that I got a notification of a flight delay. I got both an email and a phone call. No changes on my part, I've always supplied my info. Hope this continues.
Last edited by Bappelt; Jan 26, 2011 at 4:58 am
Jan 25, 2011, 7:53 am
#8
Join Date: Mar 2003
Location: TUL
Programs: AA Plat, DL FO/1MM, UA Silver, Marriott Titanium, National Exec Elite
Posts: 2,102
I always get upgrade notifications & check-in reminders, but nothing else. I sent an e-mail about it a couple months ago and below is the response I received:
I did not pursue the matter any further. I don't have hours to waste with the Online Support Desk to figure out the problem.
Dear Mr. jjglaze77,
Thank you for contacting us about Delta Messenger.
Delta Messenger Notification is programmed to send out notifications in
the event of a flight iregularity only if the flight is impacted more
than two hours before departure. If the flight is impacted less than to
hours, it we figure that most passenger are either en route to or at the
airport. This could be why you are not receiving notification. Also, you
will not receive notification of a schedule change unless the change is
greater than 10 minutes earlier than your original flight scheduled
departure and 15 minutes later than your original flight scheduled
departure. If your flights that are impacted fall outside of these
parameters, then please contact our online support desk and inform them
of the problem.
Our 24-hour Online Customer Support Desk is available to help you with
any questions you may have regarding delta.com. Please feel free to
contact us at 888-750-3284 so that we may assist you with your
navigational or web-related needs.
Mr. jjglaze77, thank you again for giving us an opportunity to respond to
your concern. We very much appreciate your Platinum Medallion loyalty to
Delta and look forward to the privilege of serving you again soon.
Sincerely,
XXXX YYYYY
Medallion Desk
www.delta.com
Thank you for contacting us about Delta Messenger.
Delta Messenger Notification is programmed to send out notifications in
the event of a flight iregularity only if the flight is impacted more
than two hours before departure. If the flight is impacted less than to
hours, it we figure that most passenger are either en route to or at the
airport. This could be why you are not receiving notification. Also, you
will not receive notification of a schedule change unless the change is
greater than 10 minutes earlier than your original flight scheduled
departure and 15 minutes later than your original flight scheduled
departure. If your flights that are impacted fall outside of these
parameters, then please contact our online support desk and inform them
of the problem.
Our 24-hour Online Customer Support Desk is available to help you with
any questions you may have regarding delta.com. Please feel free to
contact us at 888-750-3284 so that we may assist you with your
navigational or web-related needs.
Mr. jjglaze77, thank you again for giving us an opportunity to respond to
your concern. We very much appreciate your Platinum Medallion loyalty to
Delta and look forward to the privilege of serving you again soon.
Sincerely,
XXXX YYYYY
Medallion Desk
www.delta.com
Jan 25, 2011, 7:56 am
#9
Join Date: Dec 2002
Location: MHT, CHS
Programs: DL DM, Hilton Dia, Avis Pres Club
Posts: 1,248
So maybe there is light at the end of the tunnel for this IT problem. It is a pain to sign up for each flight individually since I usually have 4-6 segments a week
Jan 25, 2011, 7:56 pm
#11
Join Date: Jul 2007
Location: FNT
Programs: Delta Gold, Marriott Platinum, SPG Gold
Posts: 143
Last week I received both a call and an email about a flight delay. Unfortunately, they said it was an hour delay, but it ended up being more like three hours, which still meant a lot of time waiting at the airport, but I'm sure they didn't know that when they sent the notification. I'm just happy that I got one, since I've had an awful lot of delays recently that I didn't receive any notifications for.
Jan 25, 2011, 8:05 pm
#12
Join Date: Feb 2009
Location: TPA
Programs: United - PG, Marriott Silver
Posts: 1,625
Last time I got one, I was sitting on the freaking plane; by then, I kinda knew I was delayed.
Prior to that I don't recall getting them since early in the merger. Then it seemed like I was getting 2 and 3 calls a week for flight # changes, arrival time changes, departure time changes, equipment changes, gate changes, PFB status changes, and every other thing.
Prior to that I don't recall getting them since early in the merger. Then it seemed like I was getting 2 and 3 calls a week for flight # changes, arrival time changes, departure time changes, equipment changes, gate changes, PFB status changes, and every other thing.
Jan 25, 2011, 9:02 pm
#13
Join Date: Jan 2011
Location: PIT
Programs: DL DM, Hyatt Plat, Priority Club Gold
Posts: 9
I've been a Delta SkyMiles member for about a year and a half. I've been fortunate enough to always get emails regarding upgrades, however, with delayed flights it has been hit or miss with email or phone call notifications.
Jan 25, 2011, 10:26 pm
#14
Join Date: Apr 2010
Location: NYC / Chelsea
Programs: Delta, Avios, Chase
Posts: 1,099
I always get updates about delayed flights from Delta messenger after said delayed flight is already airborne. A few weeks ago, I received a message from Delta messenger that my connection had been canceled and that I had been re-booked on the subsequent flight... 30 minutes after I had discovered it on my own while sitting in a DSC and having the agent switch the seat I was sitting in...
On the whole, Delta messenger is an epic fail.
On the whole, Delta messenger is an epic fail.
Jan 26, 2011, 7:04 pm
#15
Join Date: Jul 2004
Location: NYC
Programs: DL PM, DL MM
Posts: 4,245
I'm not even talking about delayed flights - I just want regular flight notifications (i.e. what gate my flight is leaving from) without having to request EACH flight separately
AA and CO both added this feature like 2 years ago. C'mon DL!!
AA and CO both added this feature like 2 years ago. C'mon DL!!