What gives with DL .com not working
Dec 27, 2010, 2:55 pm
#152
Join Date: Oct 2001
Location: Fort Lauderdale, FL USA
Programs: Delta DM/Amex Reserve 2 Million Miler
Posts: 398
As the NW IT folks started messing around with Delta.com flights that used to post to the skymiles account as you boarded the flight now take days to post....
Its the NW IT people that have set Delta.com back like 3 years....
Dec 27, 2010, 2:58 pm
#153
Join Date: Jul 2007
Location: OMA
Programs: DL Diamond, Marriott. Hilton Diamond, Hertz something...
Posts: 1,265
Its pretty improbable that this capacity related.... not in the days of virtualization and redundant capacity. Unless delta are hosting their own website and its not in EC2 or Terramark or somewhere.... and hosting themselves would be soooooooooooo 2000.
either way its really bad that anything customer related is experiencing an outage for this long. Unforgivable in fact.
either way its really bad that anything customer related is experiencing an outage for this long. Unforgivable in fact.
Dec 27, 2010, 3:03 pm
#154
Join Date: Nov 2009
Location: PHL
Programs: AA EXP
Posts: 953
Its pretty improbable that this capacity related.... not in the days of virtualization and redundant capacity. Unless delta are hosting their own website and its not in EC2 or Terramark or somewhere.... and hosting themselves would be soooooooooooo 2000.
either way its really bad that anything customer related is experiencing an outage for this long. Unforgivable in fact.
either way its really bad that anything customer related is experiencing an outage for this long. Unforgivable in fact.
There's probably an awful lot of legacy reasons why EC2 can't be used. Starting from scratch, they'd be insane to do this in-house, but they likely have the space and some pain that keep it in ATL.
Dec 27, 2010, 3:06 pm
#155
Join Date: Dec 2007
Posts: 142
Gee, thanks. ^
Unrelated: I will say that this talk about EC2 and virtualization is entertaining to read. Remember, there are pros and cons to all decisions. I can say there is a lot of talk going on about the future architecture. It will be interesting to see where we end up over the coming months/years.
Unrelated: I will say that this talk about EC2 and virtualization is entertaining to read. Remember, there are pros and cons to all decisions. I can say there is a lot of talk going on about the future architecture. It will be interesting to see where we end up over the coming months/years.
Dec 27, 2010, 3:09 pm
#156
Join Date: Jul 2007
Location: OMA
Programs: DL Diamond, Marriott. Hilton Diamond, Hertz something...
Posts: 1,265
At the 2010 DO I asked where the datacenter was located. Pretty close to where we were sitting, was the reply. And unfortunately, so was the DR (disaster recovery) site, too. My guess is they got a lot of money thrown at them to "modernize the servers" (or perhaps as a result of the merger) and they bought a bunch of servers that are now old, slow, and unable to cope. Happens all the time: IT departments feast or famine; they get that initial cash infusion to buy a bunch of boxen (and over-provision) but never get that kind of cash to maintain it, and so they never get upgraded and all of a sudden business people wonder why the site can't keep up with capacity.
There's probably an awful lot of legacy reasons why EC2 can't be used. Starting from scratch, they'd be insane to do this in-house, but they likely have the space and some pain that keep it in ATL.
There's probably an awful lot of legacy reasons why EC2 can't be used. Starting from scratch, they'd be insane to do this in-house, but they likely have the space and some pain that keep it in ATL.
Dec 27, 2010, 3:11 pm
#158
Join Date: Nov 2009
Location: PHL
Programs: AA EXP
Posts: 953
Gee, thanks. ^
Unrelated: I will say that this talk about EC2 and virtualization is entertaining to read. Remember, there are pros and cons to all decisions. I can say there is a lot of talk going on about the future architecture. It will be interesting to see where we end up over the coming months/years.
Unrelated: I will say that this talk about EC2 and virtualization is entertaining to read. Remember, there are pros and cons to all decisions. I can say there is a lot of talk going on about the future architecture. It will be interesting to see where we end up over the coming months/years.
I would be surprised if EC2 would be a viable solution for Delta (or any other major existing airline) any time soon (even if EC2 were perfect, which it isn't).
Dec 27, 2010, 3:16 pm
#160
Join Date: Dec 2003
Location: DAY, CMH, IND, SDF, CVG
Programs: DL PM & Kryptonium, Hilton Diamond, National Exec Elite
Posts: 392
I've been trying to check my sister in law in for her CVG-DFW flight tomorrow. Keep getting the "We are experiencing turbulence" message.
I wonder if they will discount her bag check at the gate as an OLCI?
I wonder if they will discount her bag check at the gate as an OLCI?
Dec 27, 2010, 3:19 pm
#161
Join Date: Jul 2007
Location: OMA
Programs: DL Diamond, Marriott. Hilton Diamond, Hertz something...
Posts: 1,265
I'd say EC2 is a long way from perfect BUT there are several other really good options. For pure datacenters - Terramark is one, Rackspace is another BUT my 2 cents would be to hire the best Network engineers you can find, get rid of the in-house server sprawl, move to a data center and use a redundant datacenter the other side of the continent (or in ASIA or Europe).
Dec 27, 2010, 3:22 pm
#162
Join Date: Nov 2002
Location: SEA/YVR/BLI
Programs: UA "Lifetime" Gold, AS MVPG100K, OW Emerald, HH Lifetime Diamond, IC Plat, Marriott Gold, Hertz Gold
Posts: 9,489
We've had a few issues today, most notably/apparent being issues with the loyalty system (logging in, viewing account info, etc.) and with viewing upcoming trip details and online check-in. Teams across the organization are working diligently to resolve issues, some of them already having been resolved.
We're Experiencing Some Turbulence
Our website hit some rough air, so the page you're trying to reach isn't available at the moment.
We've alerted our technology team, and they're working hard to get this fixed for you right away. Check back with us in a few minutes.
If you have any questions, try our Live Chat option with a customer service representative, or contact us for help.
Our website hit some rough air, so the page you're trying to reach isn't available at the moment.
We've alerted our technology team, and they're working hard to get this fixed for you right away. Check back with us in a few minutes.
If you have any questions, try our Live Chat option with a customer service representative, or contact us for help.
Dec 27, 2010, 3:24 pm
#163
In Memoriam
Join Date: Jan 2010
Location: NYC
Programs: DL DM, UA, AA, SPG Gold, Marriott, HH, Fairmont, NYSC (Passport), 24hrFitness-Super Sport
Posts: 2,197
I don't think the two are related as DL pulled its inventory from those three flights on Dec 17th. It was AA that pulled its flights from Orbitz last week (and Expedia subsequently followed).
Regardless - Delta please un-break the website soon (or at least bring it back to its less broken state we had last week)!
Regardless - Delta please un-break the website soon (or at least bring it back to its less broken state we had last week)!