Remedial cabin crew training desperately needed
Dec 25, 2010, 10:13 am
#1
Original Poster
Join Date: Dec 2010
Location: MEM
Programs: Qatar Privilege Gold , Hilton Diamond, Hyatt Globalist, Marriott Gold
Posts: 47
Remedial cabin crew training desperately needed
Delta - please re-train all your cabin crew ASAP. Need to have consistent service, improve communication skills (courtesy) and better product knowledge.
To be fair, occasionally you get a flight attendant or two that are great and are up to par…but the vast majority of the cabin crew desperately needs improvement.
To be fair, occasionally you get a flight attendant or two that are great and are up to par…but the vast majority of the cabin crew desperately needs improvement.
Dec 25, 2010, 10:23 am
#2
Join Date: Oct 2010
Location: ATL
Programs: DL SkyMiles (Silver), UA Mileage Plus, US Scareways, AA Advantage
Posts: 336
Delta - please re-train all your cabin crew ASAP. Need to have consistent service, improve communication skills (courtesy) and better product knowledge.
To be fair, occasionally you get a flight attendant or two that are great and are up to par…but the vast majority of the cabin crew desperately needs improvement.
To be fair, occasionally you get a flight attendant or two that are great and are up to par…but the vast majority of the cabin crew desperately needs improvement.
However, I do partially agree with your views about consistent service--that is something that DL needs to work on. However, it does seem that they're improving in that area.
I'm sure some are out there, though, and I'm sure I'll get one someday! In a bunch of great apples, there's sure to be a few bad ones in there!
Dec 25, 2010, 10:46 am
#3
Join Date: Oct 2005
Location: PHX
Programs: Hilton Diamond; Choice Plat; US Airways CP
Posts: 115
I am on DL2736 (PHX-MEM) as we speak and the FC FA is in need of immediate attention to his manners... He raises his eyes to nearly all of the Passengers and is just plain rude. Thank goodness most of my NWA (excuse me - DL) miles are gone.
I disagree with the previous comments regarding US FA's... Although I have been a CP on US for eight years, they have well out performed DELTA (NWA was far better before they merged!) My NWA FA friends say the same - Delta are rude snobs.
Guess we all have our opinions.
I disagree with the previous comments regarding US FA's... Although I have been a CP on US for eight years, they have well out performed DELTA (NWA was far better before they merged!) My NWA FA friends say the same - Delta are rude snobs.
Guess we all have our opinions.
Last edited by thezipper; Dec 25, 2010 at 3:50 pm Reason: remove offensive term
Dec 25, 2010, 10:51 am
#4
Join Date: Jun 2004
Location: ATL
Programs: Delta PlM, 1M
Posts: 6,363
Seriously? I have had just the opposite experience. On my countless DL flights, i've NEVER had a rude FA. Some are better than others, but all my FA's have been courteous and professional. I've found the FAs on US, UA, and AA to be much worse than DL's.
However, I do partially agree with your views about consistent service--that is something that DL needs to work on. However, it does seem that they're improving in that area.
I'm sure some are out there, though, and I'm sure I'll get one someday! In a bunch of great apples, there's sure to be a few bad ones in there!
However, I do partially agree with your views about consistent service--that is something that DL needs to work on. However, it does seem that they're improving in that area.
I'm sure some are out there, though, and I'm sure I'll get one someday! In a bunch of great apples, there's sure to be a few bad ones in there!
Dec 25, 2010, 1:05 pm
#5
Join Date: Oct 2009
Location: Parma, Italy
Programs: DL Silver/1MM - EK Platinum - HH Gold
Posts: 295
Seriously? I have had just the opposite experience. On my countless DL flights, i've NEVER had a rude FA. Some are better than others, but all my FA's have been courteous and professional. I've found the FAs on US, UA, and AA to be much worse than DL's.
However, I do partially agree with your views about consistent service--that is something that DL needs to work on. However, it does seem that they're improving in that area.
I'm sure some are out there, though, and I'm sure I'll get one someday! In a bunch of great apples, there's sure to be a few bad ones in there!
However, I do partially agree with your views about consistent service--that is something that DL needs to work on. However, it does seem that they're improving in that area.
I'm sure some are out there, though, and I'm sure I'll get one someday! In a bunch of great apples, there's sure to be a few bad ones in there!
Dec 25, 2010, 2:40 pm
#6
Join Date: Sep 2005
Location: GNV which is not where we would like to be :)
Programs: ABP, Mr. Mom without the kids, Signor Mucci, DL PM, HH & Hyatt Diamond
Posts: 4,526
We've had both experiences. Exceptional FAs providing world class service to FAs who sequester themselves in the galley during boarding and can't be bothered with pre-departure beverage service or hanging up coats. I strolled to the back galley on a recent flight after the FA in F coldly told me "we don't have any" to my request for a Woodford. Asking the FAs if they might have a Woodford or two in their carts. Their warm response was yes and where was I sitting. When I gave them my seat number one of the FAs responded "there are six bottles in F" and proceeded to call the FA in F. Needless to say the FA in F was not happy when she brought me my drink. YMMV.
Dec 25, 2010, 2:51 pm
#7
FlyerTalk Evangelist
Join Date: Sep 2002
Location: IND
Programs: DL PM & 2MM™, Lifetime HHonors Diamond
Posts: 20,889
Delta's FAs are one of the main reasons that I fly Delta. Yes, there are inconsistencies and yes they need to address that and yes I think that has been a little more of a problem recently.
Dec 25, 2010, 5:12 pm
#8
Join Date: Jun 2010
Location: MCI, or a Delta Jet
Programs: Delta DM!
Posts: 513
I am flying USAir this week due to a VDB voucher... Let me assure you that though there may be inconsistencies, DL crew (IMO) is some of the best there is.
Of course, not every experience will be perfect, but... I'm flying on 40 year old 737-300s with FA's who are cranky. Give me Delta any day.
Of course, not every experience will be perfect, but... I'm flying on 40 year old 737-300s with FA's who are cranky. Give me Delta any day.
Dec 25, 2010, 5:22 pm
#9
Suspended
Join Date: Dec 2005
Posts: 9,916
I am flying USAir this week due to a VDB voucher... Let me assure you that though there may be inconsistencies, DL crew (IMO) is some of the best there is.
Of course, not every experience will be perfect, but... I'm flying on 40 year old 737-300s with FA's who are cranky. Give me Delta any day.
Of course, not every experience will be perfect, but... I'm flying on 40 year old 737-300s with FA's who are cranky. Give me Delta any day.
Dec 25, 2010, 5:25 pm
#10
Join Date: Jun 2010
Location: MCI, or a Delta Jet
Programs: Delta DM!
Posts: 513
I don't know how old the USAir birds are, actually all of the ones I have been on are old AmericaWest planes.
Dec 25, 2010, 5:25 pm
#11
Join Date: Oct 2009
Programs: DL Platinum
Posts: 20
I agree with the need for consistancy. I just got off of flight 1873 from DTW-MEM. Sitting upfront and no offer of coat check and no pre-departure drink. We were not late or under any pressure to push (at least from a PAX point of view). Flight attendants were even encourging the attendant giving the briefing "this is your moment, don't mess it up".
Dec 25, 2010, 7:13 pm
#12
Join Date: Jul 2006
Location: DCA/BWI & MSY
Programs: DL PM; Co Gold; PC Plat; Hhonors Silver
Posts: 162
I also agree about the need for consistency: I have had some EXCEPTIONAL crews lately, but also more than a few that left much to be desired. I have also observed that those FAs still wearing AFA pins are in that much to be desired category. Wonder if the whole union thing has anything to do it with it.
Dec 28, 2010, 8:00 am
#13
Original Poster
Join Date: Dec 2010
Location: MEM
Programs: Qatar Privilege Gold , Hilton Diamond, Hyatt Globalist, Marriott Gold
Posts: 47
How many people here believe that Delta's service and product in Business Intl or Intl economy are up to par with a Singapore or Emirates?
I agree that the service domestic is up to par with US Air or United, and Delta has much better domestic upgrade policy....but do we want to settle for mediocrity?
I agree that the service domestic is up to par with US Air or United, and Delta has much better domestic upgrade policy....but do we want to settle for mediocrity?
Dec 28, 2010, 8:12 am
#15
Suspended
Join Date: May 2010
Posts: 2,621
Not Only DL
Delta - please re-train all your cabin crew ASAP. Need to have consistent service, improve communication skills (courtesy) and better product knowledge.
To be fair, occasionally you get a flight attendant or two that are great and are up to par…but the vast majority of the cabin crew desperately needs improvement.
To be fair, occasionally you get a flight attendant or two that are great and are up to par…but the vast majority of the cabin crew desperately needs improvement.