Absolutely bizarre situation in PHL tonight
Dec 12, 2010, 7:28 pm
#1
Original Poster
Join Date: Nov 2004
Location: MSP
Programs: DL Silver, Marriott Gold, National Executive
Posts: 106
Absolutely bizarre situation in PHL tonight
HI all,
I thought I'd share my experience tonight because I think it's just weird.
I was booked on DL3381 from PHL-DTW, connecting to DL2197 from DTW-MSP. There was also a direct flight PHL-MSP (DL5680). I attempted to use a Delta kiosk to change to the direct flight. Apparently it was cancelled while the change request was processing (after I chose the flight but before it came back with my new itin), which resulted in my being booked on a flight at 6:10AM the next morning and losing my original reservations. The counter agent and gate agent both tried to get me back on the original flights but the seats were already gone by that point. My best option was to take the 6:10AM the next day, so now I'm enjoying a glass of wine in the hotel bar. The other DL5680 passengers got vouchers because it was a mechanical issue, but I didn't, because I was never confirmed on the flight before it got cancelled.
It is what it is, at this point...I'm annoyed that what amounts to a computer issue resulted in my being out of pocket for a hotel room tonight. But, it could just as easily been a weather issue so I guess it's all the same in the end.
I thought I'd share my experience tonight because I think it's just weird.
I was booked on DL3381 from PHL-DTW, connecting to DL2197 from DTW-MSP. There was also a direct flight PHL-MSP (DL5680). I attempted to use a Delta kiosk to change to the direct flight. Apparently it was cancelled while the change request was processing (after I chose the flight but before it came back with my new itin), which resulted in my being booked on a flight at 6:10AM the next morning and losing my original reservations. The counter agent and gate agent both tried to get me back on the original flights but the seats were already gone by that point. My best option was to take the 6:10AM the next day, so now I'm enjoying a glass of wine in the hotel bar. The other DL5680 passengers got vouchers because it was a mechanical issue, but I didn't, because I was never confirmed on the flight before it got cancelled.
It is what it is, at this point...I'm annoyed that what amounts to a computer issue resulted in my being out of pocket for a hotel room tonight. But, it could just as easily been a weather issue so I guess it's all the same in the end.
Dec 12, 2010, 7:31 pm
#2
FlyerTalk Evangelist
Join Date: Jun 2006
Location: LAX/BOS/HKG/AMS/SFO...hmm, I need a life.
Programs: United1K, AA ExPlAAt, DL MM/Gold, Hilton Diamond, Avis First
Posts: 13,316
HI all,
I thought I'd share my experience tonight because I think it's just weird.
I was booked on DL3381 from PHL-DTW, connecting to DL2197 from DTW-MSP. There was also a direct flight PHL-MSP (DL5680). I attempted to use a Delta kiosk to change to the direct flight. Apparently it was cancelled while the change request was processing (after I chose the flight but before it came back with my new itin), which resulted in my being booked on a flight at 6:10AM the next morning and losing my original reservations. The counter agent and gate agent both tried to get me back on the original flights but the seats were already gone by that point. My best option was to take the 6:10AM the next day, so now I'm enjoying a glass of wine in the hotel bar. The other DL5680 passengers got vouchers because it was a mechanical issue, but I didn't, because I was never confirmed on the flight before it got cancelled.
It is what it is, at this point...I'm annoyed that what amounts to a computer issue resulted in my being out of pocket for a hotel room tonight. But, it could just as easily been a weather issue so I guess it's all the same in the end.
I thought I'd share my experience tonight because I think it's just weird.
I was booked on DL3381 from PHL-DTW, connecting to DL2197 from DTW-MSP. There was also a direct flight PHL-MSP (DL5680). I attempted to use a Delta kiosk to change to the direct flight. Apparently it was cancelled while the change request was processing (after I chose the flight but before it came back with my new itin), which resulted in my being booked on a flight at 6:10AM the next morning and losing my original reservations. The counter agent and gate agent both tried to get me back on the original flights but the seats were already gone by that point. My best option was to take the 6:10AM the next day, so now I'm enjoying a glass of wine in the hotel bar. The other DL5680 passengers got vouchers because it was a mechanical issue, but I didn't, because I was never confirmed on the flight before it got cancelled.
It is what it is, at this point...I'm annoyed that what amounts to a computer issue resulted in my being out of pocket for a hotel room tonight. But, it could just as easily been a weather issue so I guess it's all the same in the end.
Dec 12, 2010, 8:14 pm
#4
Original Poster
Join Date: Nov 2004
Location: MSP
Programs: DL Silver, Marriott Gold, National Executive
Posts: 106
I fully expected there to be residual effects from MSP closing on Saturday, but I thought all that would happen was I wouldn't have an option to switch to the flight I wanted.
Still, I take your point, and the counter agent said the same.