Sep 16, 2013, 3:42 am
Last edit by: beckoa
If a Delta Gold or higher you are eligible for upgrades on most AS Flights.
DL does not upgrade AS elites to Hawaii, therefore AS does not upgrade DL elites to Hawaii.
Be sure to check your PNR on alaskaair.com for seat assignments. A quick call to AS with flight # and date can yield the AS PNR. Sometimes it takes 24 hours for this info to come from DL though. Your reservation should show First Class waitlisted if it has been requested.
Upgrades on AS are after AS elites are upgraded, and although happen at T-24, can happen up to a full day earlier (T-48).
There are no complimentary upgrades on award tickets operated by Alaska.
DL does not upgrade AS elites to Hawaii, therefore AS does not upgrade DL elites to Hawaii.
Be sure to check your PNR on alaskaair.com for seat assignments. A quick call to AS with flight # and date can yield the AS PNR. Sometimes it takes 24 hours for this info to come from DL though. Your reservation should show First Class waitlisted if it has been requested.
Upgrades on AS are after AS elites are upgraded, and although happen at T-24, can happen up to a full day earlier (T-48).
There are no complimentary upgrades on award tickets operated by Alaska.
Consolidated: Upgrading on Alaska Airlines as a Delta elite
Jan 28, 2011, 11:22 pm
#76
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
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Posts: 42,953
Granted upgrades on AS to Hawaii are becoming more difficult it seems as the market matures.
Feb 3, 2011, 2:33 pm
#77
Join Date: Jan 2006
Location: DEN
Programs: UA 1K (MM), DL, AA, AS, HHonors, SPG, Kimpton, Hyatt, IC PC, Marriott Titanium (LT PLT), Hertz PC
Posts: 7,231
Update:
Basically the same scenario in both directions --
- Called the day before to ask about how upgrades work...Both phone agents were convinced that I was eligible for upgrades. Both agents told me that there were lots of seats available and that the upgrade was a certain possibility, but that no seats were available for upgrade at that time.
- Arrive at the airport. Both TAs tell me that I am eligible for upgrades... On the outbound the agent said that there were some seats available, but that they first offer them at the kiosk during check-in. She told me to check with her at the gate, and that if the seats were still available that she'd give them to us. On the return, we are told that F is full of "paid F" (which seems unlikely given the notice of "many available seats" just 18 hours earlier).
The one twist was that on the return flight, the GA at OGG told me that DL elites were NOT eligible for upgrades on the HI routes. Due to her location, I tend to believe that she knows what's up, and the others just didn't know the policy.
Regardless, no luck on getting upgrades in either direction on OAK-OGG or OGG-OAK.
Basically the same scenario in both directions --
- Called the day before to ask about how upgrades work...Both phone agents were convinced that I was eligible for upgrades. Both agents told me that there were lots of seats available and that the upgrade was a certain possibility, but that no seats were available for upgrade at that time.
- Arrive at the airport. Both TAs tell me that I am eligible for upgrades... On the outbound the agent said that there were some seats available, but that they first offer them at the kiosk during check-in. She told me to check with her at the gate, and that if the seats were still available that she'd give them to us. On the return, we are told that F is full of "paid F" (which seems unlikely given the notice of "many available seats" just 18 hours earlier).
The one twist was that on the return flight, the GA at OGG told me that DL elites were NOT eligible for upgrades on the HI routes. Due to her location, I tend to believe that she knows what's up, and the others just didn't know the policy.
Regardless, no luck on getting upgrades in either direction on OAK-OGG or OGG-OAK.
Feb 3, 2011, 5:09 pm
#78
Join Date: Dec 2009
Location: PVD, GVA, BUD
Programs: AA ExecP
Posts: 830
Update:
Basically the same scenario in both directions --
- Called the day before to ask about how upgrades work...Both phone agents were convinced that I was eligible for upgrades. Both agents told me that there were lots of seats available and that the upgrade was a certain possibility, but that no seats were available for upgrade at that time.....
Basically the same scenario in both directions --
- Called the day before to ask about how upgrades work...Both phone agents were convinced that I was eligible for upgrades. Both agents told me that there were lots of seats available and that the upgrade was a certain possibility, but that no seats were available for upgrade at that time.....
Feb 6, 2011, 6:37 pm
#79
Join Date: Sep 2010
Programs: AS MVPG, HH something, Bonvoy can't remember
Posts: 32
I'm definitely grateful to the OP for putting this together. It's amazing how inconsistent AS is in implementing this program. To me it's almost not worth the effort since most of my AS flights are relatively short hops.
I flew today and my DL plat number was on file. There were 3 empty seats in first class and apparently I didn't follow the rules correctly because I wasn't sitting up there.
I flew today and my DL plat number was on file. There were 3 empty seats in first class and apparently I didn't follow the rules correctly because I wasn't sitting up there.
Feb 6, 2011, 7:40 pm
#80
FlyerTalk Evangelist
Join Date: Dec 2004
Location: East Coast
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Posts: 11,970
I flew AS from PHX-SEA and SEA-LAX back in December and bought my tickets on Delta.com. Both showed "Upgrade Available". I was able to select the seats in F and check-in was smooth and I checked 1 bag for free (probably could have checked 2). I have noticed quite a few "Upgrade Available" on AS Metal inside the 5 day PM window.....from my experience, they gave me the F seat (purchased 3-4 days out) and didn't take it away. I thought DL elites couldn't get upgraded until Check-In on AS after all AS elites so I am pretty surprised by this....I definitely didn't purchase a Y ticket either.
Feb 10, 2011, 7:10 pm
#81
Join Date: Feb 2011
Location: Pinehurst, NC
Programs: DL 2MM, DL PM, Marriott Gold, HIlton Gold
Posts: 118
Thanks for all the info. I am still not sure why DL web site would show as upgrade requested after OLCI when this was not true. Unless I read this board, how would anyone know to go thru this complicated drill to try for an upgrade. I also assume that once I complete an OLCI with DL I cannot do the same on Alaska even using their booking number.
Regardless, poor customer service by DL. Waiting to see what they say to my query. I see someone recieved 7500 miles based on their comment. Just wonder eacatly what good the miles are with what DL wants to fly using miles. Getting out of hand unless you just luck out.
Regardless, poor customer service by DL. Waiting to see what they say to my query. I see someone recieved 7500 miles based on their comment. Just wonder eacatly what good the miles are with what DL wants to fly using miles. Getting out of hand unless you just luck out.
Feb 10, 2011, 8:34 pm
#82
Join Date: Jan 2000
Location: Canada
Programs: AS, DL, UA, Hyatt, SPG
Posts: 2,574
I had a DL schedule change and was rerouted on my first flight via SEA on a DL code share actually operated by Horizon rather than DL via SLC.
I am guessing that I am paying for my bags now even though this is a DL flight number...?
Also, if I am in First Class (on DL) for the rest of the itinerary, but the first flight is Horizon Air (one-class service of course)... what then for bags?
I am guessing that I am paying for my bags now even though this is a DL flight number...?
Also, if I am in First Class (on DL) for the rest of the itinerary, but the first flight is Horizon Air (one-class service of course)... what then for bags?
Feb 10, 2011, 8:37 pm
#83
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,344
I had a DL schedule change and was rerouted on my first flight via SEA on a DL code share actually operated by Horizon rather than DL via SLC.
I am guessing that I am paying for my bags now even though this is a DL flight number...?
Also, if I am in First Class (on DL) for the rest of the itinerary, but the first flight is Horizon Air (one-class service of course)... what then for bags?
I am guessing that I am paying for my bags now even though this is a DL flight number...?
Also, if I am in First Class (on DL) for the rest of the itinerary, but the first flight is Horizon Air (one-class service of course)... what then for bags?
If you're connecting to an international destination on DL then you will not pay a baggage fee.
-RM
Feb 10, 2011, 9:35 pm
#84
Join Date: Jan 2000
Location: Canada
Programs: AS, DL, UA, Hyatt, SPG
Posts: 2,574
Thanks for the heads up on this.
Feb 10, 2011, 10:18 pm
#85
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
I have posted a thread on here about my struggles getting Alaska to recognize my platinum status. Unfortunately, Alaska's IT system still does not see me as a Platinum, even after emails to Kevin Pinto and multiple emails to Alaska.
However, surprisingly, I am 2/3 so far this year for Alaska upgrades. Last night SEA-OAK, I got upgraded at check-in after showing my Platinum card to a Ticketing agent. She was actually surprised it automatically upgraded me and thought it was a mistake. She thought I was only supposed to be placed on the upgrade list. She went to get a supervisor who informed her that it was ok, DL Platinum's are ok to be upgraded automatically.
My first upgrade was OAK-SEA a few weeks earlier. At checkin the agent told me first class was checked in full, but he would put me on the standby list. After I took my coach seat, and right before the door closed, the GA came on board and handed me a new BP for first class... no complaints moving up!
^
However, surprisingly, I am 2/3 so far this year for Alaska upgrades. Last night SEA-OAK, I got upgraded at check-in after showing my Platinum card to a Ticketing agent. She was actually surprised it automatically upgraded me and thought it was a mistake. She thought I was only supposed to be placed on the upgrade list. She went to get a supervisor who informed her that it was ok, DL Platinum's are ok to be upgraded automatically.
My first upgrade was OAK-SEA a few weeks earlier. At checkin the agent told me first class was checked in full, but he would put me on the standby list. After I took my coach seat, and right before the door closed, the GA came on board and handed me a new BP for first class... no complaints moving up!
^
Feb 15, 2011, 5:47 pm
#86
Join Date: Nov 2008
Location: Enn Why Cee
Programs: DL, CO, LH, BA etc...
Posts: 1,570
Thanks for the informative posts!
I just booked EWR-SEA for Easter weekend and am keeping my fingers crossed (And DL, for similar flight times was about $150 more... hm)...
If I keep the flight, I will report success... though I am not holding my breath seeing how the transcons are some of the most difficult flights to upgrade on...
I just booked EWR-SEA for Easter weekend and am keeping my fingers crossed (And DL, for similar flight times was about $150 more... hm)...
If I keep the flight, I will report success... though I am not holding my breath seeing how the transcons are some of the most difficult flights to upgrade on...
Feb 15, 2011, 8:50 pm
#87
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,344
I have posted a thread on here about my struggles getting Alaska to recognize my platinum status. Unfortunately, Alaska's IT system still does not see me as a Platinum, even after emails to Kevin Pinto and multiple emails to Alaska.
However, surprisingly, I am 2/3 so far this year for Alaska upgrades. Last night SEA-OAK, I got upgraded at check-in after showing my Platinum card to a Ticketing agent. She was actually surprised it automatically upgraded me and thought it was a mistake. She thought I was only supposed to be placed on the upgrade list. She went to get a supervisor who informed her that it was ok, DL Platinum's are ok to be upgraded automatically.
My first upgrade was OAK-SEA a few weeks earlier. At checkin the agent told me first class was checked in full, but he would put me on the standby list. After I took my coach seat, and right before the door closed, the GA came on board and handed me a new BP for first class... no complaints moving up!
^
However, surprisingly, I am 2/3 so far this year for Alaska upgrades. Last night SEA-OAK, I got upgraded at check-in after showing my Platinum card to a Ticketing agent. She was actually surprised it automatically upgraded me and thought it was a mistake. She thought I was only supposed to be placed on the upgrade list. She went to get a supervisor who informed her that it was ok, DL Platinum's are ok to be upgraded automatically.
My first upgrade was OAK-SEA a few weeks earlier. At checkin the agent told me first class was checked in full, but he would put me on the standby list. After I took my coach seat, and right before the door closed, the GA came on board and handed me a new BP for first class... no complaints moving up!
^
I even got the SEA-LAX upgrade last week on AS.
-RM
Feb 15, 2011, 9:26 pm
#88
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
Thanks for the informative posts!
I just booked EWR-SEA for Easter weekend and am keeping my fingers crossed (And DL, for similar flight times was about $150 more... hm)...
If I keep the flight, I will report success... though I am not holding my breath seeing how the transcons are some of the most difficult flights to upgrade on...
I just booked EWR-SEA for Easter weekend and am keeping my fingers crossed (And DL, for similar flight times was about $150 more... hm)...
If I keep the flight, I will report success... though I am not holding my breath seeing how the transcons are some of the most difficult flights to upgrade on...
Feb 15, 2011, 9:33 pm
#89
Join Date: May 2001
Location: Katy, TX
Programs: AA - PLT(2MM); DL - PM(2MM); Hilton - Gold; Marriott Bonvoy- Titanium; Hyatt - Platinum
Posts: 1,718
I was able to successfully upgrade my PDX-PHX flight last week on AS. When I booked the flight, EF was showing V=2 for the DL codeshare flight number 48 hrs. prior to departure. However, the DL agent couldn't confirm the upgrade. And my itinerary on dl.com showed the segment as "requested." Also, I was unable to even select a seat in Y.
I called AS and got their RL for my reservation. Armed with that, I did OLCI on their website, making sure that my DL Gold status was reflected in the reservation. During the check-in process, which I did about 12hrs. prior to departure, I saw a link about upgrading. Clicked on it and was immediately upgraded, even though U inventory was 0 before I started the process! So, all's well that ends well.
I called AS and got their RL for my reservation. Armed with that, I did OLCI on their website, making sure that my DL Gold status was reflected in the reservation. During the check-in process, which I did about 12hrs. prior to departure, I saw a link about upgrading. Clicked on it and was immediately upgraded, even though U inventory was 0 before I started the process! So, all's well that ends well.
Feb 16, 2011, 8:37 pm
#90
Join Date: Jun 2008
Programs: AA EXP
Posts: 167
It may have been covered here but I didn't see...if I'm on a flight with two legs on AS (LAX-PDX-ANC and back), does the T-24 rule apply to the first leg and, if so, assuming U inventory was available on both the LAX-PDX and PDX-ANC legs, would I be able to upgrade via OLCI for both at that time?