TropicalTripper

I'm having a similar situation with my spouse. She and I have a few AS trips coming up in January and February. She is Gold and I am Plat. My status is showing DL Elite and hers isn't showing any status. I had to call AS for something else and I inquired about this issue with the res agent, who also confirmed that my elite status was showing and hers was not. She tried taking out and then re-inserting the number, but it didn't make any difference. She advised us to show the card at the airport, but that's not ideal since we'll have a good shot at upgrading during OLCI. I'd prefer to lock in the upgrade as early as possible. She's had gold since September and we made these bookings in the last couple weeks, so it's not a matter of waiting for a new status to reflect.

Any suggestions on how to deal with this? Should I call Delta?

My conversation with the res agent raised one other issue that I haven't seen addressed in this thread. Are DL elites supposed to get an upgrade at booking on a full 'Y' fare on AS? The agent commented that the incorrect status would've been more of an issue if we were trying to upgrade a full fare ticket. We will likely be traveling SEA-DCA on government Y fares in February and it would be nice to upgrade at the time of booking.

Thanks for putting this thread up BenA. Good idea.

Erasmus

FWIW, my wife and I are in the same situation. She shows up correctly, I never do. I've called AS on this many times, and they claim it's DL's problem---my number is very clearly in there. Of course, DL recognizes me just fine...

Let me know if you learn what the issue is. My suspicion, based upon the fact that my wife's SkyMiles account does not have a middle name/initial listed and mine does, is that there's some discrepancy in the name matching logic with middle names.

GBadger

Glad to see that I'm not the only one with this problem. I'll let you know if I make any progress with the AS agents on this, but based on your posts my thought is that I won't. Very unfortunate.

In our situation, the GM (Mrs. GBadger) is showing up without any issue. The DM (well, soon to be DM, me) is not showing any status. It's likely that I won't yet have my DM card by the time we leave... Just my PM card. We're in separate AS reservations (not sure why, but that's how it was booked by the DL end...).

Maybe someone at DL can comment about this?

opus17

I haven't had a problem getting elite access to the security lines as a DL Elite on AS flights in the bay area or Seattle. I fly that route twice a month.

GYEWorldTraveler

So, I was just looking at some flights this coming Friday and one option was a DL flight that connects to an AS flight. Both flights show as "Upgrade Available". I was under the impression that we (DL elites) clear after all AS elites which would mean that I shouldn't be able to be confirmed in F until OLCI or check-in. If this is a new benefit, I am very happy and a lot more upbeat about the AS/DL relationship. Seemed to be very one-sided with AS elites seeing many more benefits on DL than DL elites are seeing on AS. Anyone else ever seen this?

RobOnLI

That's most likely a DL IT bug. AS won't confirm upgrades for DL elites until 24 hours or sooner before a flight when you do OLCI or check-in at an airport.

By chance is it a Full Y fare you're looking at? You could always purchase it, see if the upgrade goes through and sticks and then cancel the reservation and get a refund within 24 hours But my guess is the upgrade won't stick.

-RM

GYEWorldTraveler

It is an H fare and it is a codeshared flight (DL7670/AS460) from SEA-LAX on Friday so not sure why it would be instantly upgradeable. Just thought it was interesting to see "Upgrade Available" on a flight on AS metal. Kind of tempted to book it since it isn't much more than my other flight options.

aubreyfromwheaton

.........

avidflyer

NICE!

I saw this thread and did not even read through it...went right on line and booked a LAX-SEA trip and BINGO..FC. FINALLY!!!!!!!!!!!!!!

jrp2

I got bit by this bug on the trip I'm currently on. Was on a DL codeshare on AS metal, and it said upgrade available. Not so, I was put on the list at the airport behind all the AS MVPs and sat in the back. Not even in the seat that DL had let me select.

Just thought I would warn you.

avidflyer

I have 1C for a LAX-SEA flight tomorrow so I will let you know how it goes at the AP. I just booked it a few hours ago.

BTW, did you book inside or outside the window?

GYEWorldTraveler

Please let me know as well as I am booked on SEA-LAX on Friday and have seat 2C. Obviously Friday is now inside our window (PMs and DMs) so I would hope it sticks. Excited to try out AS, if they are going to let me select a seat and then throw me back in coach, I will cancel the ticket and fly DL through SLC.

SamuelS

I wish AS would get their information straight regarding DL upgrades. Just spoke to a representative that checked with her "operations supervisor" whom insisted that there are absolutely NO upgrades for Delta Medallions. I said that this was not correct but she was adamant. I will speak to the GA at the airport I guess.

Kwaj boy

When you check in online, they ask if you want an upgrade and a link is provided that you have to click. It is not automatic but it is pretty easy.

beckoa

no worries... but a bit of my logic... I do travel to Hawaii frequently on AS, 5x this year with another trip in Jan... and do so with companions often. And its often on a companion certificate so AS can't split the PNR, and give the upgrade to one pax, its both or none... so if there is only one upgradeable seat left, then it could go to an MVP or DL elite before AS opens up more space... just an issue I encountered ANC-SEA a couple weeks ago where my companion and myself were leapfrogged. So I guess its more of an AS issue... but unless AS elites get upgrades to Hawaii on DL... don't think we need to reciprocate.