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Gogo free service requires login every 30 min?

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Gogo free service requires login every 30 min?

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Old Nov 22, 2010, 12:21 pm
  #1  
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Join Date: Oct 2006
Location: MSP
Programs: DL DM, Marriott Plat, National Exec Elite
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Gogo free service requires login every 30 min?
i have been disconnected 3 times and had to log back in every time in the first 90 minutes of my flight from MSP-TUS. I have never been asked to re-login when paying for service.

Does the free one kick you every 30 minutes?
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Old Nov 22, 2010, 12:25 pm
  #2  
 
Join Date: Oct 2007
Programs: Now just a lowly DL PM/1MM. This industry needs some competition. It's just not enjoyable anymore.
Posts: 3,543
I used it Sat for over an hour, never kicked me out.
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Old Nov 22, 2010, 12:25 pm
  #3  
 
Join Date: Apr 2010
Location: MCO (Formerly LAX)
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Not in my case. I used it on an hour long flight and a four hour long flight on Saturday and only had to log in once at the start of service for each flight.
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Old Nov 22, 2010, 12:47 pm
  #4  
 
Join Date: Jan 2007
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Sounds like either your computer or the on-plane go-go hardware was having an issue. I would send a comment to go-go.
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Old Nov 22, 2010, 12:50 pm
  #5  
 
Join Date: Jun 2006
Location: NYC
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I'm inflight using it now and having the same issue -it keeps dropping the connection.
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Old Nov 22, 2010, 12:53 pm
  #6  
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Originally Posted by ShopAround
I'm inflight using it now and having the same issue -it keeps dropping the connection.
it has never did it before in 20 or so purchase's. It just did it again at 1:50, right at 30 minutes
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Old Nov 22, 2010, 12:54 pm
  #7  
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It did kick me out several times yesterday.
indufan is online now  
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Old Nov 22, 2010, 12:57 pm
  #8  
 
Join Date: Feb 2003
Location: HKY
Programs: DL-DM MM & RW, UAL- PS, Marriott Lifetime PLT, SPG-PLT, Hilton-Gold
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Originally Posted by indufan
It did kick me out several times yesterday.
Ohh the responses I could make........

I was on for a while yesterday and it did not kick me off, but I had to reload the page about every third try.
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Old Nov 22, 2010, 1:05 pm
  #9  
 
Join Date: Jul 2010
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My guess is a lot of people are using it since it is free. Big demand, small bandwidth
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Old Nov 22, 2010, 1:09 pm
  #10  
 
Join Date: Mar 2006
Programs: Delta DM, HH Diamond
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Originally Posted by ShopAround
I'm inflight using it now and having the same issue -it keeps dropping the connection.
Same here, dropped 3 times in 90 minutes or so.
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Old Nov 22, 2010, 1:18 pm
  #11  
 
Join Date: Aug 2006
Location: ATL
Programs: Delta DM Reserve; HHonors Diamond; National Executive Elite
Posts: 104
No problems on DFW-ATL this Saturday.

Love the fact it's free for now... agree with others that the bandwidth might be taxed on some flights.
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Old Nov 22, 2010, 1:19 pm
  #12  
 
Join Date: Nov 2009
Location: Yellow Springs
Programs: AS 75k
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Originally Posted by BSBG
Same here, dropped 3 times in 90 minutes or so.
Me too.
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Old Nov 22, 2010, 1:23 pm
  #13  
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Originally Posted by 11psiGSR
No problems on DFW-ATL this Saturday.

Love the fact it's free for now... agree with others that the bandwidth might be taxed on some flights.
Does anyone know if they allocate BW per flight or as a whole within the gogo network? So my MSP-TUS flight might only have 5 users but a nearby MSP-PHX flight might have 80? But we are all going to the same Access Point?

Never really studied the gogo infrastructure.

kicked off in the middle of this post!
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Old Nov 22, 2010, 1:25 pm
  #14  
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Gogo Online chat
i did an online chat to them, they saw no issues and thought my hardware or wireless card was the issue. I had to reboot for a new battery and it did not solve the issue.

I wonder if they have to age the mac addresses because the table is filling up to quickly?
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Old Nov 22, 2010, 1:40 pm
  #15  
 
Join Date: Jan 2009
Location: SLC
Programs: Delta Skymiles DM, Priority Club Platinum Elite
Posts: 394
I am using the free holiday promo and it kicks me out every 30 minutes. VERY ANNOYING.

I have heard the expression, beggars can't be choosers, but come on, this sucks!
dollerman73 is offline  
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