"contact us" options shrinking
Oct 7, 2010, 3:46 pm
#1
Original Poster
Join Date: May 2008
Location: SFO
Posts: 851
"contact us" options shrinking
now that the options according to the "contact us" form's customer care dropdown are either compliment or complaint, what is a guy with neutral suggestions/comments to do ? that used to be an option, iirc, 'comment / suggestion', which implied neither something requiring compensation, nor something to praise.
maybe delta doesn't want to hear my ideas for how to improve their business, but that just means they'll have to get folded into complaints when they happen, instead of being the straight forward comments they used to be.
seriously, why get rid of the suggestion option ? bring it back !
maybe delta doesn't want to hear my ideas for how to improve their business, but that just means they'll have to get folded into complaints when they happen, instead of being the straight forward comments they used to be.
seriously, why get rid of the suggestion option ? bring it back !
Oct 7, 2010, 4:41 pm
#2
Join Date: Oct 2006
Location: Seattle, WA
Programs: AS MVP
Posts: 224
now that the options according to the "contact us" form's customer care dropdown are either compliment or complaint, what is a guy with neutral suggestions/comments to do ? that used to be an option, iirc, 'comment / suggestion', which implied neither something requiring compensation, nor something to praise.
Sounds like a great suggestion! Why don't you send it off to DL?
</irony>
Oct 7, 2010, 5:15 pm
#3
Join Date: Feb 2009
Location: TPA
Programs: United - PG, Marriott Silver
Posts: 1,625
Post your issue on FT. Within 24-48 hours you will have 12 possible compliments, and 12 possible complaints. Then you submit each and see which ones get a response, which ones get compensation, and which ones get nothing. Post all the results on FT, and another 24 threads can start.
Delta has done this to keep us busy for the next few years using only your 1 suggestion.
Seriously, it's a good point that should be addressed. Of course does suggesting they bring this back count as a compliment or complaint?
Delta has done this to keep us busy for the next few years using only your 1 suggestion.
Seriously, it's a good point that should be addressed. Of course does suggesting they bring this back count as a compliment or complaint?
Oct 7, 2010, 5:17 pm
#4
Join Date: Jun 2009
Location: Somewhere
Programs: Delta Plat
Posts: 3,363
When I go to contact us I get a drop down with 11 options
http://www.delta.com/emailus/servlet/EmailUs?cmd=go
http://www.delta.com/emailus/servlet/EmailUs?cmd=go
Oct 7, 2010, 5:21 pm
#5
Join Date: Sep 2006
Location: LAX
Programs: Fallen DL DM (PM) 2MM
Posts: 4,783
When I go to contact us I get a drop down with 11 options
http://www.delta.com/emailus/servlet/EmailUs?cmd=go
http://www.delta.com/emailus/servlet/EmailUs?cmd=go