|
(1) Is there any hope that spikes in M fares will stop?
(2) Is it possible to put M fares using SWUs on a waitlist when Z inventory is not available at time of purchase for KLM segments in and out of AMS? (Note, I never purchase an international M without confirmed BE on DL medal.) |
For Rev Mgmt:
Is it true you will send an int'l flight out with empty seats in J and M+ fare customers in the back as z space was never opened? |
For all areas:
As Canarsie said, qestions will be two-way, so here's two related to that: 1 - Other than being to the point and business-like in our feedback, what can we as FlyerTalker's do better here in the forums to help Delta Execs? 2 - Clearly Delta is pulling out the stops for this Do, but it's in stark contrast to DL's lack of participation in the FlyerTalk forums. What gives? |
Here's one that has been bugging me for a long time...
For 25-35% of my flts, when I check my itins I see... "There has been a change affecting one or more of your flights. Your itinerary has been updated." I understand there are many reasons for this, eg, flt number change, atc issues, flt time changes, aircraft changes, etc. What bothers me is the only way I know there is a change is when I check my itineraries. Question to Delta: Would it really be so difficult to send an email to a passenger when you identify a change affecting our flights? You have this information already so where is the harm in letting us know as soon as there is a change rather than us finding out about it only if we happen to be checking our itineraries? Related: It would be a big help if DL would identify exactly what changed. There are times I have to dig deep to discover the change so I can only imagine how clueless a non-frequent flier would be trying to figure out what changed. |
Originally Posted by Sez_Who
(Post 14776510)
Here's one that has been bugging me for a long time...
For 25-35% of my flts, when I check my itins I see... "There has been a change affecting one or more of your flights. Your itinerary has been updated." I understand there are many reasons for this, eg, flt number change, atc issues, flt time changes, aircraft changes, etc. What bothers me is the only way I know there is a change is when I check my itineraries. Question to Delta: Would it really be so difficult to send an email to a passenger when you identify a change affecting our flights? You have this information already so where is the harm in letting us know as soon as there is a change rather than us finding out about it only if we happen to be checking our itineraries? Related: It would be a big help if DL would identify exactly what changed. There are times I have to dig deep to discover the change so I can only imagine how clueless a non-frequent flier would be trying to figure out what changed. |
Originally Posted by secretsea18
(Post 14777195)
Happens to me too. I have the "contact" info filled out, but do not get contacted by email when there is a schedule change.... I have had a schedule change on all my flights this year with the exception of one, and it went MX at the gate.
|
You guys are saying you don't get e-mails like this when your schedule changes?
Dear Cholula, Our schedule has changed, and it impacts your upcoming trip. Please review the itinerary below for your flight numbers, departure and arrival times, and seat assignments (we have bolded the changes). We look forward to seeing you onboard soon. Updated Itinerary - Delta confirmation # XXXXX Wednesday, October 20 Flight: Delta XXX Departs: X:XX pm from Los Angeles, California Arrives: X:XX pm at Atlanta, Georgia Seats: 4B, 4A Cabin: Business Class Sunday, October 24 Flight: Delta XXX Departs: X:XX pm from Atlanta, Georgia Arrives: X:XX pm at Los Angeles, California Seats: 1C, 1D Cabin: Business Class We apologize for this change in your travel plans. Do you want to change your seat, or find out what movies will be shown on board? It's just a click away, and don't worry about reconfirming your flights - you're all set. If you have any questions, please contact Delta Reservations at 800-935-1503. Thank you for flying Delta. This e-mail message and its contents are copyrighted and are proprietary products of Delta Air Lines, Inc. Any unauthorized use, reproduction, or transfer of this message or its contents, in any medium, is strictly prohibited. This is a post only e-mail - please do not respond to this message. © 2010 Delta Air Lines, Inc. We probably need to find why this is so hit and miss. |
The TSA does not work and now has a 9-year track record of failure. Yet every time the TSA drums up a new way to turn passengers, which are your customers, into criminals, Delta goes along with it silently and willingly.
Delta must stick up for its customers. Yes, abolish the TSA but until then Delta must put its foot down with the TSA. |
Delta's domestic first-class product is uncompetitive.
The catering is low-class (I mean, a bag of potato chips?) and your competitors offer meals even on flights mid-afternoon or after 8:00pm when Delta gives nothing. Your competitors will offer a choice of hot meals on flights where Delta gives nothing or just a cold sandwich. First class needs to be addressed immediately. While you're at it, can your flight attendants be given lessons in gentility and manners? For example, two female passengers being address as, "You guys" never works but happens constantly on Delta. That is not way for a service person to address a customer. |
Originally Posted by Cholula
(Post 14777389)
You guys are saying you don't get e-mails like this when your schedule changes?
I've received two or three on this trip alone. We probably need to find why this is so hit and miss. NOT that nwa.com was better, but you'd think DL could make it easier to spot exactly what has changed? |
Originally Posted by Cholula
(Post 14777389)
You guys are saying you don't get e-mails like this when your schedule changes?
I've received two or three on this trip alone. We probably need to find why this is so hit and miss. Since you are receiving them, perhaps it is better to rephrase the question to ask why some receive notices and other don't. Seems to me it should be standard practice to notify all pax immediately as long as their email is on file with DL. |
Originally Posted by itsaboutthejourney
(Post 14778034)
It doesn't say what the changes are: time? flight#? seat? upgrade cleared?
NOT that nwa.com was better, but you'd think DL could make it easier to spot exactly what has changed? However, I will say I always receive UG notices. As sure as the sun will always rise in the east, that is one thing I can count on at T-6 for every flt. Thx for that, Delta. ^ |
Originally Posted by Cholula
(Post 14777389)
You guys are saying you don't get e-mails like this when your schedule changes?
I've received two or three on this trip alone. We probably need to find why this is so hit and miss. |
Originally Posted by itsaboutthejourney
(Post 14778034)
It doesn't say what the changes are: time? flight#? seat? upgrade cleared?
NOT that nwa.com was better, but you'd think DL could make it easier to spot exactly what has changed? So I know exactly what the changes were. |
Along those same lines, is it feasible to automatically import our contact information from our SM account for each itinerary?
I primarily book through corporate travel website; however itineraries show up just fine on DL.com. None of them, however, have any contact info preloaded (despite being correctly associated with my SM#). Therefore each one prompts me to enter my contact info so that they can let me know of schedule changes. I got annoyed with entering it every time; so now I just am never alerted! |
| All times are GMT -6. The time now is 9:21 pm. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.