delta.com error messages are driving me nuts...
 

I'm trying to book a simple trip: SFO-IAD-SFO. If I search by price, I only get options that have me flying back via ATL and arriving at 11:48 pm, which doesn't work because I have to be on a red-eye out of SFO that night.

If I search by schedule, every attractive option that I pick for the return flights results in the message above.

WHY DO YOU MAKE THIS SO HARD DELTA? :mad:

Why bother with this POS website? Would not itasoftware.com show all the permutations available? I try hard not to fly DL; when they are the most logical choice, I try even harder not to book DL flights on their website.

Keep climbing indeed.

That's what I did. I used ITA to find the best options, but then trying to book them on Delta's site doesn't work...

Well, you're a Plat so pick up the phone and it won't cost you anything to book direct.

David

Except time, it takes longer to book over the phone and its a pain! They need to fix the website!

Unfortunately, I'm not currently in a location where the phone is a viable option.

But the new home page is flashy!!! :):rolleyes:

Ah. Maybe Orbitz or Travelocity?

The decline of delta.com has been dismaying.

David

Not sure if this will help, but when I find a specific set of flights I want on ITASoftware.com then I will use the multi-city booking option on DL.com.

However, you have to feed in every single flight along with all the details, EVEN the timeframe [I.E. pick 1:00P if you want to take the 1:15P flight] you want then you should get the flights you want.

Try that and see if it works...

Yup, ended up using Orbitz to book my flights.

Thanks for the tip. I did try using the multicity tool, but still got the same error message. Anyway, as mentioned above, I managed to book the ticket on Orbitz.

Incredible to me that something as simple as SFO-JFK-IAD-JFK-SFO should require this sort of extra effort.

Yeah... Sometimes I would use Kayak to find the flights I want then click on 'details' and in the list of available booking channels select DL and for some reason it works... However, the price is always a little higher... On Kayak it said $323 for your routing, and then upon reaching the Delta booking page it goes up to $410...

Delta error 101728
 

I spent 4 hours yesterday on delta's website and then 1.15 on the phone trying to book 2 international multi-flights (three city), with chosen seats (including one economy plus) and every time I would get the same error 101728 which apparently has been happening since 2010. I called - they found the flights, but then wanted to charge me 250 more! I even found the flights again while talking on the phone and she could not find the one I did. This is ridiculous for a major airline!

Yesterday I spent an hour and a half trying to purchase a simple domestic RT from delta.dumb. First of all, asking to see all 42 flights, including connections, rather than just the first page of twenty produced an error. I needed to depart very late in the day for the return and I know from experience that my preferred times are always ignored. Then I went through a bunch of exercises where either delta.dumb insisted on starting over, it claimed I had been inactive too long (hello, less than a minute before the next click), my connection timed out while loading a page, and then three or four loops where the price went up by about $200 when I tried to pay.

Fortunately a call got me to Chisholm, where the agent was able to book exactly what I had found at the correct price in only a few minutes, including getting me the seats I had been trying to pick. The repeated messages that the fare was wrong or had sold out apparently were errors too!

That happened to me the other day, what a pain

My DL.com error message trials & tribulations on Thursday . . .
 

I have a (fairly) simple award ticket with a stopover . . .

PIT/LAX
LAX/SFO
SFO/PIT

I needed to tweak the dates a little, but the exactly the same routing. Not sure if it matters, but, I was doing this from gogo on the plane . . .

1) Check availability - all available.

2) Bring up my reservation. Click "CHANGE". Select my new flights.

Screen says - 25K miles exchange for 25K miles - perfect.

Screen says - taxes $10 paid new ticket $10 - perfect.

Zero miles and zero $$$ due.

All is good, right? ERROR! Please enter the security code for your credit card number! Why do they need my security code if it's an even exchange?!? :confused:

3) Okay, I entered my security code. Click "PURCHASE"

ERROR! "Let's try that again"! :mad:

Rinse / Repeat - 2 more times - SAME THING! ERROR. :mad: :mad:

My conclusion is that DL.com doesn't handle award tix with stopovers well, as this wouldn't book online in the first place at the right mileage!

Anyway, I'm in MEX, so I was worried that by the time I got all the way to my hotel and get my laptop and Skype connected to call, the "LOW" inventory would disappear. Luckily, it didn't. :)