New Website to launch early am 8-10-2010
Aug 10, 2010, 4:12 pm
#107
Join Date: May 2009
Location: Seattle, WA
Programs: DL Diamond 1.7MM, Starlux Insighter, Bonvoy Titanium, Hilton Gold, Hertz PC
Posts: 3,947
+1
I took a quick look at it and would like to know where the "improvements" are, particularly when my base line is nwa.com.
Except for the opening screen, everything else seemed about the same.
Just wonder if new web page to those who under stand IT is a new website to them??? when what's really needed is a new website.
Don't even ask if I'm not surprised.
<lol>
Bob H
I took a quick look at it and would like to know where the "improvements" are, particularly when my base line is nwa.com.
Except for the opening screen, everything else seemed about the same.
Just wonder if new web page to those who under stand IT is a new website to them??? when what's really needed is a new website.
Don't even ask if I'm not surprised.
<lol>
Bob H
Delta.com is probably more of a collection of apps than you realize - flight status, irops rebooking, mobile, revenue booking, award booking could easily be each separate teams and codebases. It makes sense to set the new look and feel and then migrate to new releases of each sub application as you get the chance.
Just to offer some perspective - what I see today impresses me and I am definitely looking forward to the upgrades to the rest of the site. Redoing an entire airline website is a difficult challenge and the delta IT team has finally earned some of my respect for a clean, sane redesign of their site... I look forward to them seeing the project through to completion.
Just my $0.02
Aug 10, 2010, 4:31 pm
#108
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,344
One cool new feature of Delta.com homepage..."recent searches". There is now a drop-down next to the To/From search fields that shows your recent searches. Click one of those and Delta.com pre-fills in the data you last used (to/from/dates). Nice one. ^
-RM
-RM
Aug 10, 2010, 4:39 pm
#109
Join Date: Dec 2008
Location: Mostly living in the basement
Programs: Newly minted free agent; MR LT(!)TE, HH SE, BA SECM, DL MM, UA PS, 2V Fanboi, CBP GE
Posts: 5,108
Overall, not much to pass judgment on yet.
Aug 10, 2010, 4:40 pm
#110
FlyerTalk Evangelist
Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
Posts: 12,646
How much longer do we have to wait for a substantive repair of the award calendar?
Aug 10, 2010, 4:41 pm
#111
Join Date: Dec 2004
Location: Ireland, UnderH20, AUA, Brooklyn
Programs: Delta Charter KM, DM180, RW, DM, SC, SkyBonus; HH Diamond, IHG Plt Amb, Global Ent, TWIC
Posts: 2,191
Aug 10, 2010, 4:53 pm
#112
Join Date: Jun 2005
Location: DTW/FNT
Programs: Delta (nee NW), Hilton Diamond. IHG (PT)
Posts: 4,823
Just to offer some perspective - what I see today impresses me and I am definitely looking forward to the upgrades to the rest of the site. Redoing an entire airline website is a difficult challenge and the delta IT team has finally earned some of my respect for a clean, sane redesign of their site... I look forward to them seeing the project through to completion.
Just my $0.02
Just my $0.02
and that's the point in time when they should call it the "new" website, they ain't there yet.
Parts of the current site remain user hostile.
Bob H
Aug 10, 2010, 5:25 pm
#114
Join Date: Jun 2006
Location: STX
Programs: Used to have a bunch of shiny metallic cards. That was one life ago.
Posts: 1,807
I pretty much never post here, nor check threads here anymore. But, interesting to see how many CRITICS have FO as their affiliation.
Whatever. Maybe it's dealing with LGA TAs and GAs the last three weeks that has me feeling a bit rankled.
Anyhoo, the new homepage sure is perrrty. Otherwise, I can't find anything that's not the old dl.com. This is what y'all have been working on 'behind the scenes' all this time? Really? Damn. Care to hire me as a project manager?
Whatever. Maybe it's dealing with LGA TAs and GAs the last three weeks that has me feeling a bit rankled.
Anyhoo, the new homepage sure is perrrty. Otherwise, I can't find anything that's not the old dl.com. This is what y'all have been working on 'behind the scenes' all this time? Really? Damn. Care to hire me as a project manager?
Aug 10, 2010, 5:32 pm
#115
Join Date: Jun 2010
Posts: 103
I do work in the it industry and therefore can offer a little perspective. On a major project i worked on of scope similar to delta.com, we separated out the "marketing site" with information about our product from the applications that let you interact with our company. If I were tasked with rebuilding delta.com, I would choose a phased rollout similar to what they have done here... First deploying the new look and feel on the marketing site where its lowest risk, and then doing a phased rollout of improvements to the various applications.
Delta.com is probably more of a collection of apps than you realize - flight status, irops rebooking, mobile, revenue booking, award booking could easily be each separate teams and codebases. It makes sense to set the new look and feel and then migrate to new releases of each sub application as you get the chance.
Just to offer some perspective - what I see today impresses me and I am definitely looking forward to the upgrades to the rest of the site. Redoing an entire airline website is a difficult challenge and the delta IT team has finally earned some of my respect for a clean, sane redesign of their site... I look forward to them seeing the project through to completion.
Just my $0.02
Delta.com is probably more of a collection of apps than you realize - flight status, irops rebooking, mobile, revenue booking, award booking could easily be each separate teams and codebases. It makes sense to set the new look and feel and then migrate to new releases of each sub application as you get the chance.
Just to offer some perspective - what I see today impresses me and I am definitely looking forward to the upgrades to the rest of the site. Redoing an entire airline website is a difficult challenge and the delta IT team has finally earned some of my respect for a clean, sane redesign of their site... I look forward to them seeing the project through to completion.
Just my $0.02
+1
Aug 10, 2010, 5:59 pm
#116
Join Date: May 2009
Location: Seattle, WA
Programs: DL Diamond 1.7MM, Starlux Insighter, Bonvoy Titanium, Hilton Gold, Hertz PC
Posts: 3,947
Also, I wanted to throw a shout out to the actual interaction design of the new homepage. Just for fun, go check out the other legacy web sites - CO, UA, US, AA... all of them are jumbled messes of four or five forms for divergent tasks, mixed together with ads and news. They're certainly functional for frequent travelers, but if you have never used the site before I think they all drown you in a lot of information.
The new delta.com homepage gives you a great first experience - splitting it into tabs for booking, flight status, checkin, skymiles, and future reservations means you aren't confronted with a bunch of complexity you don't need.
When you compare the new Delta site's visual design to, say, the AA site (which I think is the worst offender of the existing legacies), I think it's a huge improvement and I appreciate the effort that went into understanding why people visit delta.com.
#include "nowfixtheawardcalendar.h"
The new delta.com homepage gives you a great first experience - splitting it into tabs for booking, flight status, checkin, skymiles, and future reservations means you aren't confronted with a bunch of complexity you don't need.
When you compare the new Delta site's visual design to, say, the AA site (which I think is the worst offender of the existing legacies), I think it's a huge improvement and I appreciate the effort that went into understanding why people visit delta.com.
#include "nowfixtheawardcalendar.h"
Aug 10, 2010, 6:49 pm
#117
Join Date: Jun 2005
Location: AUS
Programs: AA Exec Platinum/MM, DL Gold/MM, Hilton Diamond, Accor Platinum, Hertz Presidents Circle
Posts: 6,975
Also, I wanted to throw a shout out to the actual interaction design of the new homepage. Just for fun, go check out the other legacy web sites - CO, UA, US, AA... all of them are jumbled messes of four or five forms for divergent tasks, mixed together with ads and news. They're certainly functional for frequent travelers, but if you have never used the site before I think they all drown you in a lot of information.
The new delta.com homepage gives you a great first experience - splitting it into tabs for booking, flight status, checkin, skymiles, and future reservations means you aren't confronted with a bunch of complexity you don't need.
When you compare the new Delta site's visual design to, say, the AA site (which I think is the worst offender of the existing legacies), I think it's a huge improvement and I appreciate the effort that went into understanding why people visit delta.com.
The new delta.com homepage gives you a great first experience - splitting it into tabs for booking, flight status, checkin, skymiles, and future reservations means you aren't confronted with a bunch of complexity you don't need.
When you compare the new Delta site's visual design to, say, the AA site (which I think is the worst offender of the existing legacies), I think it's a huge improvement and I appreciate the effort that went into understanding why people visit delta.com.
I don't think people visit delta.com to view big ads. They come to the web site for a purpose and are ill served when they are made to pass by an ad to get to it.
Aug 10, 2010, 6:53 pm
#118
Join Date: Jun 2010
Posts: 103
Also, I wanted to throw a shout out to the actual interaction design of the new homepage. Just for fun, go check out the other legacy web sites - CO, UA, US, AA... all of them are jumbled messes of four or five forms for divergent tasks, mixed together with ads and news. They're certainly functional for frequent travelers, but if you have never used the site before I think they all drown you in a lot of information.
The new delta.com homepage gives you a great first experience - splitting it into tabs for booking, flight status, checkin, skymiles, and future reservations means you aren't confronted with a bunch of complexity you don't need.
When you compare the new Delta site's visual design to, say, the AA site (which I think is the worst offender of the existing legacies), I think it's a huge improvement and I appreciate the effort that went into understanding why people visit delta.com.
#include "nowfixtheawardcalendar.h"
The new delta.com homepage gives you a great first experience - splitting it into tabs for booking, flight status, checkin, skymiles, and future reservations means you aren't confronted with a bunch of complexity you don't need.
When you compare the new Delta site's visual design to, say, the AA site (which I think is the worst offender of the existing legacies), I think it's a huge improvement and I appreciate the effort that went into understanding why people visit delta.com.
#include "nowfixtheawardcalendar.h"
Aug 10, 2010, 6:58 pm
#119
Join Date: Jun 2004
Location: ATL
Programs: Delta PlM, 1M
Posts: 6,363
I HATE the main graphics though. This needs to be a FUNCTIONAL website and pretty pictures just distract from that.
Can't comment on the SM dashboard, as it doesn't seam to exist for me.
Regardless, the issue is (one would assume) the core technology. New GUIs will not change anything.
