New Website to launch early am 8-10-2010
Aug 10, 2010, 10:48 am
#76
Join Date: May 2010
Location: BOS, NYC
Programs: DL Plat, HH Diamond, SPG Gold, Hertz Gold
Posts: 572
Do you guys not understand that they are changing the rest of the site slowly.... its been stated on the blog, on the website, and in this thread multiple times. Just wait it out...
Aug 10, 2010, 11:10 am
#77
FlyerTalk Evangelist
Join Date: Oct 2001
Location: check swarm
Programs: DL DM & 2MM, SPG/Bonvoid LT Titanium, Hyatt Globalist, $tarbucks Titanium
Posts: 14,404
it's still .dumb
Only the front page has been resedigned, nothing else, they still want 280K to go to EZE in J (AA.com still wants 125 for F).
Only the front page has been resedigned, nothing else, they still want 280K to go to EZE in J (AA.com still wants 125 for F).
Aug 10, 2010, 11:13 am
#78
Join Date: Jun 2010
Location: Mokuleia Hi, Ventura Ca, and anywhere blue water moves over shallow reefs
Programs: DL Diamond, CO Platinum
Posts: 122
What a disaster. Truly done in the Dullta style.
No content, broken menus, big useless image on main page and now more difficult navigation requiring more clicks (e.g. no more easy instant login to see SM balance easily, now need to make a few extra clicks to force it to show), still no missing 12 award charts on site, still no improved functionality of any sorts at all, and now just one page that looks different from the rest of the (just plain awful design and devoid of any real useful information wise) site making it look (I didn't think that it was so possible) it even more unprofessional. Dullta really seems to want to shoot itself in the foot by presenting itself worse and worse, less and less professionally.
Big
here. Dullta should just fire it's whole web design/UI team, as it had and still has the worst site and by far the worst UI in the industry, and start fresh from the ground up redoing everything and fixing the mess that it's current web "design" people (who will likely be unable to find a job anywhere else, having no credentials to show for themselves) have made.
No content, broken menus, big useless image on main page and now more difficult navigation requiring more clicks (e.g. no more easy instant login to see SM balance easily, now need to make a few extra clicks to force it to show), still no missing 12 award charts on site, still no improved functionality of any sorts at all, and now just one page that looks different from the rest of the (just plain awful design and devoid of any real useful information wise) site making it look (I didn't think that it was so possible) it even more unprofessional. Dullta really seems to want to shoot itself in the foot by presenting itself worse and worse, less and less professionally.
Big
here. Dullta should just fire it's whole web design/UI team, as it had and still has the worst site and by far the worst UI in the industry, and start fresh from the ground up redoing everything and fixing the mess that it's current web "design" people (who will likely be unable to find a job anywhere else, having no credentials to show for themselves) have made.
Aug 10, 2010, 11:13 am
#79
Join Date: Aug 2007
Programs: Marriott Lifetime Gold and Current Platinum, Hilton Gold
Posts: 280
Check back soon—we’re working to have your SkyMiles account information right at your fingertips.
it certainly seems to me that the site isn't quite ready for prime time. That said, I like the look, but just don't roll it out so piecemeal that key components are missing on day one.
Aug 10, 2010, 11:22 am
#80
Join Date: Dec 2006
Location: Where you want to be
Programs: DL DM & 1MM, AA, BA, National Emerald
Posts: 384
I mean seriously Delta... new "cover page" on dl.com and telling us award chart changes by Sept. or October..
Hey Delta...what are more people complaining about.. looks of dl.com or award chart??
LISTEN to your customers!!!
Hey Delta...what are more people complaining about.. looks of dl.com or award chart??
LISTEN to your customers!!!
Aug 10, 2010, 11:35 am
#81
Join Date: Dec 2006
Location: ORD/MDW
Programs: DL DM; SPG Gold
Posts: 1,733
Changes implemented all throughout summer and fall.
LISTEN to delta!!!
Aug 10, 2010, 11:39 am
#82
Join Date: Nov 2009
Location: PHL
Programs: AA EXP
Posts: 953
I understand this... but when I log into my SkyMiles account and get the following message:
Check back soon—we’re working to have your SkyMiles account information right at your fingertips.
it certainly seems to me that the site isn't quite ready for prime time. That said, I like the look, but just don't roll it out so piecemeal that key components are missing on day one.
Check back soon—we’re working to have your SkyMiles account information right at your fingertips.
it certainly seems to me that the site isn't quite ready for prime time. That said, I like the look, but just don't roll it out so piecemeal that key components are missing on day one.
It doesn't look like any functionality is missing per se... But I agree, maybe make it more clear what they mean
Aug 10, 2010, 11:40 am
#83
FlyerTalk Evangelist
Join Date: Jun 2006
Location: LAX/BOS/HKG/AMS/SFO...hmm, I need a life.
Programs: United1K, AA ExPlAAt, DL MM/Gold, Hilton Diamond, Avis First
Posts: 13,316
Really? "LISTEN to Delta!!!!"? Do you say that about the grocery store you go to or the Bank you use? This is pretty weird stuff.
Aug 10, 2010, 11:54 am
#84
Join Date: Dec 2006
Location: Where you want to be
Programs: DL DM & 1MM, AA, BA, National Emerald
Posts: 384
Aug 10, 2010, 12:12 pm
#85
FlyerTalk Evangelist
Join Date: Nov 2005
Location: Phoenix, AZ
Programs: AA Gold AAdvantage Elite, Rapids Reward
Posts: 38,320
Wow! I can't believe it delta.com has been changes and I didn't realize know that. I can't wait to see to refresh brand new delta.com all flight itinerary, Online check-in, SkyMiles and Flight Status, too.
Aug 10, 2010, 12:13 pm
#86
Join Date: Feb 2007
Location: Florida
Programs: Delta frequent flyer Gold Medallion Status
Posts: 876
I really do not think there is any thing wrong with the design, and I expect a first time user would find it easier than the old home page. I just require a long time to learn to navigate around a web site, and once I have learned things I like them to stay the same.
I still cannot locate any miles for any of the segments I have booked between now and December 1st, and that is 14 segments.
There does not even appear to be a space for the miles, but I hope they will add them, or I will find them in a new location soon. I rather appreciate doing things slowly. It is much easier for those of us who resist change.
I still cannot locate any miles for any of the segments I have booked between now and December 1st, and that is 14 segments.
There does not even appear to be a space for the miles, but I hope they will add them, or I will find them in a new location soon. I rather appreciate doing things slowly. It is much easier for those of us who resist change.
Aug 10, 2010, 12:44 pm
#87
Join Date: Nov 2007
Location: TPA-MKE-PHX
Programs: Ex DL-DM. MM. TWA-Aviator Plat. HHonors-DVIP, MR-Gold. Nat-Emerald. Avis Chairmn.
Posts: 1,925
I was expecting that the first thing they would fix would be some of the "tricky" inside pages that do not work. Instead, we fixed the splash page--that was not broken and was not very Tricky. Now, until the whole site is redesigned, the splash page is..well...tricky.
Aug 10, 2010, 1:24 pm
#88
FlyerTalk Evangelist
Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
Posts: 12,646
Along the order of "We are going to start this in the month of XXXX" with no actual commitments to when the task will be completed.
Open-ended BS aimed at appeasing the not very discriminating folks who believe (or want to believe) anything they hear.
The fact that priority would be placed on a glitzy front end, rather than repairing the dysfunctional interior of the website is ample example of the disconnect between DL Management and any real conception of customer service.
When do you expect the award calendar to be fixed?
Simple question.
Aug 10, 2010, 1:36 pm
#89
Company Representative - Delta Air Lines
Join Date: Jul 2009
Location: Atlanta, GA
Programs: SkyMiles
Posts: 351
Dear SMI/Delta IT:
Can you elaborate on this phrase from the homepage?:
"We know our homepage looks quite a bit different from the rest of our site now—but don't worry, we're working on that. We'll be making more updates in the coming months to give you a better, more consistent experience throughout our site."
What added features/functions are you planning?
Are you adding functionality to the revenue booking engine? (schedule+price searches, etc?)
Can you elaborate on this phrase from the homepage?:
"We know our homepage looks quite a bit different from the rest of our site now—but don't worry, we're working on that. We'll be making more updates in the coming months to give you a better, more consistent experience throughout our site."
What added features/functions are you planning?
Are you adding functionality to the revenue booking engine? (schedule+price searches, etc?)
As you can imagine, a redesign for a site like ours with millions of visitors is no easy task and will take time to complete. We hope you like the changes so far and will continue to look here (and the overall DL forum here) for your comments and feedback.
Aug 10, 2010, 1:37 pm
#90
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,205
Now need to click on "This isn't me" to log-in and enter the PIN to show the SM balance. How counter intuitive is that? Used to be able to do it on the same page, now an extra click introduced.
This "update" seems to be all about making it less convenient for the user and introducing more useless clicks to get to basic information.
And, of course, just adding some useless huge graphics that slow down the load time, serve no purpose, and don't load properly on a mobile device.
Delta must be picking it's web/UI design staff really from the bottom of the barrel... but even Delta could (and should) do better than this, if it has any respect for itself and wants the site not to look even more unprofessional how it did before (as it does now).