Customer Care Survey
 

This is a new one on me....in the past I've received survey's to rate my flight experience but never been asked to rate my contact with customer care

Dear Socrates,

Thank you for contacting Delta Air Lines Customer Care regarding a recent experience you had with us. Feedback about your question or concern is very important to us and we recognize that it's our most valuable customers who take the time to contact us. For this reason, we would appreciate you completing this brief, 2-3 minute survey to share your feedback about how Customer Care handled your question or concern.

To complete the survey, simply click on this link:

http://www.link.com/

Due to the time-sensitive nature of this request, this invitation will expire on June 24, 2010. After that time, you will no longer be able to complete the survey.

Thank you in advance for taking the time to complete this survey for us. We look forward to serving you again on your next Delta Air Lines flight.

Sincerely,

Elizabeth
General Manager, Customer Care & Refunds
Delta Air Lines

Got the same email this morning and it's been at least a month since I emailed Delta.

Same for me.... Not sure which care response. The first or 3rd....

Ditto --
I don't remember when I talked to customer care. I guess my last contact was an email. Don't know when I spoke to a live CSR (reservations yes but CC)?

I believe the "Elizabeth" is Elizabeth Reed, who heads up DL's customer care. Personally I have had great CS in the past month or two. Yeah, sometimes CSR/SMS needs to verify something with a supervisor but overall, pretty decent service.

Guess the polls about lousy service are finally getting to DL. That's a good thing.

I had similar thoughts as above...I'm like, um, which contact. I had bot the best service ever and worst service ever in the span of a month...so hard to tell what to say. :)