Here's good news on Companion Upgrades
#1
Original Poster
Join Date: Jun 2006
Posts: 2,426
Here's good news on Companion Upgrades
Previously customers traveling with a non-medallion companion had to be booked in K class or higher to be eligible for a complimentary upgrade. Well...no longer. That restriction is gone and medallion members traveling with a non-medallion companion are eligible for complimentary upgrades in ANY revenue fare class. Existing reservations will now be eligible for companion upgrades on L,U,T fares, but you MUST call in and request the upgrade.
#2
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
Are you sure?
This is what's on DL.com as of this morning
Travel Companion Upgrades for Medallion Members
The Medallion® member and the traveling companion must fly together on the same flights.
The traveling companion must be a SkyMiles® member.
Upgrades will be confirmed using the automated upgrade process based on seat availability, time before departure, fare class purchased, and the lower of the two SkyMiles membership levels.
Upgrades will be confirmed for both passengers at the same time. The automated upgrade process will not clear upgrade requests for one passenger with the other still on request.
Upgrades are not valid for companions who are general SkyMiles members and are booked in the L, U or T fare classes.
This is what's on DL.com as of this morning
Travel Companion Upgrades for Medallion Members
The Medallion® member and the traveling companion must fly together on the same flights.
The traveling companion must be a SkyMiles® member.
Upgrades will be confirmed using the automated upgrade process based on seat availability, time before departure, fare class purchased, and the lower of the two SkyMiles membership levels.
Upgrades will be confirmed for both passengers at the same time. The automated upgrade process will not clear upgrade requests for one passenger with the other still on request.
Upgrades are not valid for companions who are general SkyMiles members and are booked in the L, U or T fare classes.
#6
Original Poster
Join Date: Jun 2006
Posts: 2,426
Yep...sorry for the confusion. Guess I should know better than to jump the gun. Live and learn. So much negativity I thought a positive might be good news. Info came out just 4 or so hours ago. Guess the public information hasn't caught up yet.
#10
Original Poster
Join Date: Jun 2006
Posts: 2,426
Thanks for asking. Doin' well. Working at the ticket counter. Haven't much actual ticketing experience since I was a Red Coat/Supvr at the gate for the vast majority of my Comair/Regional Elite career. Sooo...working kiosk, taggin' bags, Sky Priority queue help, guarding the checkpoint for too many/too large bags...etc. End up working 3 days (working a double shift on 2 of those days) so I have 4 days off. Hope to do a bit more traveling. Still have yet to meet a FT'er so I can give the secret handshake.
#11
Join Date: Oct 2007
Programs: Now just a lowly DL PM/1MM. This industry needs some competition. It's just not enjoyable anymore.
Posts: 3,543
Thanks for the heads up on another small but meaningful piece of good news, OHDL1. I am glad things are working out for you so far.
#12
Join Date: Nov 2005
Location: on the path to perdition
Programs: Delta, United
Posts: 4,785
Interesting development. And positive as well as this perk is something I have suggested in the past. I have never understood why Delta restricted upgrades to non LUT fares for both medallion companions and non-medallions. Many times I would have been happy to pay a little extra if the upgrade was a guarantee (at the gate) but why pay the extra fare with no guarantee?
I guess now it will be interesting to see what happens now with the split PNRs.
I guess now it will be interesting to see what happens now with the split PNRs.
#13
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,404
Previously customers traveling with a non-medallion companion had to be booked in K class or higher to be eligible for a complimentary upgrade. Well...no longer. That restriction is gone and medallion members traveling with a non-medallion companion are eligible for complimentary upgrades in ANY revenue fare class. Existing reservations will now be eligible for companion upgrades on L,U,T fares, but you MUST call in and request the upgrade.
Also, do they still need to be on the same PNR and request the upgrade before going to the airport?
Is the change effective immediately--i.e., with today's flights?
#15
Company Representative - Delta Air Lines
Join Date: Jul 2009
Location: Atlanta, GA
Programs: SkyMiles
Posts: 351
Yes...we can confirm this. Look to delta.com/whatsahead for more information on this today.
We hope you enjoy this one as we have recieved a lot of feedback on it over time and want you to know that we hear your comments.
We hope you enjoy this one as we have recieved a lot of feedback on it over time and want you to know that we hear your comments.