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This week has been a disappointment for me as far as priority tags. On Monday, BMI, the priority bags were the last bags out, and actually came out significantly later than the other bags. It was almost as if someone intentionally held onto those bags and waited several minutes after the non-yellow-tagged bags went out to put the priority tagged bags onto the belt. Someone else even commented on this when the bags finally came out about five minutes after the non-priority bags.
RDU on Tuesday - several priority bags were the first out, but my second bag was among the last to get out. (Because of flight delays, this was actually Wednesday morning, not Tuesday night.) Before this week, my experience with the tags has been positive, especially in ATL. |
Originally Posted by natas43
(Post 14222665)
Similar experience on the 767 to HNL yesterday...about 2 hours out of SLC, the IFE went down, with the exception of the pay per view movies. Then to add insult to injury, all 5 of my checked bags with the SkyPriority tags still on them were literally the last 5 bags to come out at baggage claim. Not the end of the world since my wife was on a flight getting in an hour after me, but I fly enough to earn that SkyPriority benefit and expect it to work the way it is intended.
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I got off the JNB-ATL flight last month and had a quick run through immigration. Waiting for my bag had to look at two carousels simultaneously. After an hour of waiting around did not see sign of my 2 checked in bags. I searched around the customs area for a Delta agent and did not find one.
An AirServ agent remarked if you do not see your bag after the carousel has stopped then your bag did not make it. After customs, found some Delta agents chatting away. When I approached them about my missing bags they directed me to the baggage claim area to file the paperwork. What confounds me is that in the same airport when I flew on Lufthansa and my bag did not make it, the Lufthansa agent was paging me at the carousel area and apologized for misplacing my bag. She took me at once to file the paper work and handed me $200 in TCs to cover for the expenses (Star Gold + Business Class) Delta on the other hand did not even have the courtesy to page me about the misplaced bag and had me hang around for 1 -1.5 hrs in the carousel area. Seriously if you cannot get your act together at your premier hub then you need to review your operations. When I emailed Delta to complain about this, I received the usual boilerplate plus "you should be happy that your bag was restored to you within 48 hrs, sometimes it gets lost for good" Got the 2 bags the next day on the next JNB-ATL flight. The flight arrived at 6:30AM and I received the bag 14 hrs later. It takes as long to deliver the bag in ATL as the actual flight from JNB - ATL :confused: Now tell me why should I choose Delta? I might as well fly JNB-FRA-ATL. (The prompt answer from the Delta agent in ATL was "Suit yourself") |
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