Lost dog... ouch.
May 7, 2010, 7:04 pm
#16
Join Date: Jan 2000
Location: Canada
Programs: AS, DL, UA, Hyatt, SPG
Posts: 2,574
I was more disturbed still to review just how many pets/animals die every year on commercial carriers.
Delta alone has had hundreds of thousands of dollars in fines. I was shocked to see how many pets are killed or injured by airlines.
Delta alone has had hundreds of thousands of dollars in fines. I was shocked to see how many pets are killed or injured by airlines.
May 7, 2010, 7:16 pm
#17
Join Date: Oct 2009
Location: FLL / BKK
Posts: 703
Thai Airways took my 2 - 75 pound dogs from LAX-BKK for $438 total. They arrived safely and seemed perfectly fine after that short 15 1/2 hour flight. The Thai Airways staff at LAX and BKK were wonderful and went above and beyond to make the process as easy as possible. Too bad the others can't learn from Thai.
May 11, 2010, 4:41 pm
#19
Join Date: Jan 2008
Location: SF Bay Area
Programs: United 1k, American Executive Platinum, Hyatt - Diamond Hilton Diamond, SPG Platinum
Posts: 197
Delta loses doggie on flight from Mexico City
May 11, 2010, 4:47 pm
#20
Join Date: Jun 2006
Location: STX
Programs: Used to have a bunch of shiny metallic cards. That was one life ago.
Posts: 1,807
I read about this yesterday, so wouldn't be surprised if it's posted already (Andy??? 
), but a heartbreaking story. Yes, they should have never attempted to adopt the dog from Mexico. There are probably plenty of wonderful dogs at their local shelter who need rescuing. But, as the owner of a rescue dog who recently flew her on DL in the belly for the first time (and was on edge the entire flight _ who knew I'd worry more about me than the dog!), I'm horrified. I told my girlfriend today _ our dog flies nonstop ONLY.
), but a heartbreaking story. Yes, they should have never attempted to adopt the dog from Mexico. There are probably plenty of wonderful dogs at their local shelter who need rescuing. But, as the owner of a rescue dog who recently flew her on DL in the belly for the first time (and was on edge the entire flight _ who knew I'd worry more about me than the dog!), I'm horrified. I told my girlfriend today _ our dog flies nonstop ONLY.
May 11, 2010, 9:14 pm
#24
FlyerTalk Evangelist
Join Date: Sep 2005
Location: MN
Programs: Lots of programs, dirt on all of them!
Posts: 11,938
This has been posted earlier, though I didn't bother to look for it.
Huh? You aren't serious, are you?
They paid $200 in CASH for the extra fee to transport the dog. There is no way in the world I would accept $200 in vouchers to replace the cash I paid for the lost luggage. Then there is the compensation for the kennel and the lost dog.
Huh? You aren't serious, are you?
They paid $200 in CASH for the extra fee to transport the dog. There is no way in the world I would accept $200 in vouchers to replace the cash I paid for the lost luggage. Then there is the compensation for the kennel and the lost dog.
May 11, 2010, 9:20 pm
#25
Ambassador: Alaska Airlines
Join Date: Nov 2008
Location: BWI
Posts: 7,390
Delta [Jeff Bertram, GM for Baggage Service Recovery] took initiative and shared this issue on Delta's blog site:
Traveling Safely With Pets
Traveling Safely With Pets
May 11, 2010, 9:53 pm
#26
FlyerTalk Evangelist
Join Date: Sep 2005
Location: MN
Programs: Lots of programs, dirt on all of them!
Posts: 11,938
Delta [Jeff Bertram, GM for Baggage Service Recovery] took initiative and shared this issue on Delta's blog site:
Traveling Safely With Pets
Traveling Safely With Pets
May 11, 2010, 10:11 pm
#27
Join Date: Jun 2009
Location: Somewhere
Programs: Delta Plat
Posts: 3,363
This is a perfect example as to how Delta fails at Social Media, it took them nearly a week to respond to this.
That is what happens when you let your legal team run your social media team, and or your company has non consumer friendly policies.
http://blog.delta.com/2010/05/11/tra...ely-with-pets/
That is what happens when you let your legal team run your social media team, and or your company has non consumer friendly policies.
http://blog.delta.com/2010/05/11/tra...ely-with-pets/
May 11, 2010, 10:21 pm
#28
Join Date: Jan 2010
Location: SMF
Programs: Delta PM, Hyatt D
Posts: 416
Well …… technically speaking it was 2 vouchers @ $200 – so we are talking about $400 here.
May 11, 2010, 10:35 pm
#29
FlyerTalk Evangelist
Join Date: Sep 2005
Location: MN
Programs: Lots of programs, dirt on all of them!
Posts: 11,938
If it were my dog, it could be 10 x $200 vouchers and I probably would not accept it. My acceptance of the vouchers would imply my agreement with the settlement offer. Sorry. I would not let any airline off so easy.
May 11, 2010, 10:36 pm
#30
FlyerTalk Evangelist
Join Date: Sep 2005
Location: MN
Programs: Lots of programs, dirt on all of them!
Posts: 11,938
This is a perfect example as to how Delta fails at Social Media, it took them nearly a week to respond to this.
That is what happens when you let your legal team run your social media team, and or your company has non consumer friendly policies.
http://blog.delta.com/2010/05/11/tra...ely-with-pets/
That is what happens when you let your legal team run your social media team, and or your company has non consumer friendly policies.
http://blog.delta.com/2010/05/11/tra...ely-with-pets/