Snail-mail written request just to get a receipt for a hidden fee?
May 5, 2010, 1:58 pm
#1
Original Poster
Join Date: Dec 2003
Location: Everywhere
Programs: Delta GM, *G, BA Blue, Hyatt Plat, Marriott Silver, LHW
Posts: 753
Snail-mail written request just to get a receipt for a hidden fee?
Last month, I booked a DL flight LAX-City-LAX. Right before the trip, I learned that I needed to attend a meeting in NY at the end of my visit to City.
I called Delta to change my trip and accommodate the visit to NY. They quoted me a difference in fare of $350, which I paid on the spot.
I'm now doing my expenses from the trip. Turns out, the confirmation DL e-mailed me for this change came out to around $300. In addition to that, my Amex also showed a $50 charge from DL.
I called the Elite desk to figure out the cost breakdown and get some sort of receipt so I can document the $50 spend and actually be reimbursed for it. The helpful agent informed me that DL adds a $50 fee whenever they have to reissue a ticket booked from a (corporate, in my case) travel agency. OK...
When I asked for a receipt of this fee, the agent put me on hold for a while before telling me that I had to submit a written request for an ERC (whatever that is) to a Delta mailbox in Atlanta with my name, ticket number, and details of my flight. I'm sure that the requisite 4-6 week waiting period is in effect here.
Can this possibly be accurate? There's no documentation of this undisclosed charge that DL can just e-mail me? Sounds pretty strange to me.
I called Delta to change my trip and accommodate the visit to NY. They quoted me a difference in fare of $350, which I paid on the spot.
I'm now doing my expenses from the trip. Turns out, the confirmation DL e-mailed me for this change came out to around $300. In addition to that, my Amex also showed a $50 charge from DL.
I called the Elite desk to figure out the cost breakdown and get some sort of receipt so I can document the $50 spend and actually be reimbursed for it. The helpful agent informed me that DL adds a $50 fee whenever they have to reissue a ticket booked from a (corporate, in my case) travel agency. OK...
When I asked for a receipt of this fee, the agent put me on hold for a while before telling me that I had to submit a written request for an ERC (whatever that is) to a Delta mailbox in Atlanta with my name, ticket number, and details of my flight. I'm sure that the requisite 4-6 week waiting period is in effect here.
Can this possibly be accurate? There's no documentation of this undisclosed charge that DL can just e-mail me? Sounds pretty strange to me.
May 5, 2010, 2:59 pm
#2
Join Date: Apr 2003
Location: Atlanta
Programs: AA Lifetime Gold, Marriott Silver, Starwood Platinum
Posts: 3,656
As far as I know there is no "seperate" receipt for this transaction. It is usually bundled in with the fare difference along with taxes and such. Seems that you would see this somewhere on your orginal receipt. YMMV