SkyMilesInsider update: Sky Priority is HERE…
#151
Join Date: Apr 2005
Location: TPA
Programs: Delta, Southwest, Marriott, Hertz
Posts: 19
I can tell you that my experience with the priority bags has worked well in both Tampa and Portland this week, so I believe that this perk will work well.
As for the boarding perk, since non-elite passengers sitting in the bulkhead seats get boarded in Zone 1 anyone boarding in Zone 2 can find the overhead space in the first few rows already limited. This new change should help those DM, PM and GM a decent shot at the overhead space in the first few rows of coach.
As for the boarding perk, since non-elite passengers sitting in the bulkhead seats get boarded in Zone 1 anyone boarding in Zone 2 can find the overhead space in the first few rows already limited. This new change should help those DM, PM and GM a decent shot at the overhead space in the first few rows of coach.
#152
FlyerTalk Evangelist
Join Date: Jan 2001
Location: NYC
Programs: AA EXP / LT PLT / 3MM, Marriott LT Gold
Posts: 35,308
Unless I missed something, you get only 1 drink or 1 snack on the entire itinerary.
#153
Join Date: Sep 2006
Location: LAX
Programs: Fallen DL DM (PM) 2MM
Posts: 4,783
#154
Join Date: Nov 2009
Location: PHL
Programs: AA EXP
Posts: 953
How so? There is no upgrade on a 1-class CRJ, so there would be no coupon. And if you are connecting from a mainline flight on which you didn't get upgraded, presumably you would have used the coupon on that flight.
Unless I missed something, you get only 1 drink or 1 snack on the entire itinerary.
Unless I missed something, you get only 1 drink or 1 snack on the entire itinerary.
#155
Join Date: Oct 2009
Location: HKG/MEX
Programs: DL/PM/2MM TK*G
Posts: 199
Here are my suggestions.
Since first class pax are offered meal and unlimited beverage, sky priority entitled pax should be offered similar, like unlimited beverage is offered upon veryfing sky priority printed BP instead of coupon.
For comfort difference between F seat and Y seat, 1,000 bonus miles credited to pax account automatically like what Northwest did for Elite pax who did not get upgraded.
How does it sound?
Since first class pax are offered meal and unlimited beverage, sky priority entitled pax should be offered similar, like unlimited beverage is offered upon veryfing sky priority printed BP instead of coupon.
For comfort difference between F seat and Y seat, 1,000 bonus miles credited to pax account automatically like what Northwest did for Elite pax who did not get upgraded.
How does it sound?
#156
Join Date: Oct 2008
Location: RDU
Programs: AA GM, DL DM, DSC
Posts: 1,540
Thanks for taking the time to participate on this forum and to acknowledge that the award engine has issues.
I'll admit I was convinced the lack of low award availability was not a glitch in the system but a result of policy. I realize I may be incorrect in this assumption. You have stated more than once that DL is aware of award engine issues, but I would like to know that what I see as problems are the same problems that your team is working on.
I love many things about being a Diamond on DL. I appreciate most of the perks of the new Sky Priority program. However I have given up hope of reasonable award levels on your airline. As a result I have begun to shift my flying to AA. I flew with them on Friday rather than flying DL. I was in a position to choose and my company paid a slightly higher fare on AA for this trip. I am doing this because in every scenario when I attempted to book award travel AA was much easier and required many fewer award miles. Sky Priority doesn't change that.
If the "problem" your team is working on is to make the award engine visually more appealing or easier to use in terms of the number of clicks required to book a ticket, then I know I have made the right decision. However if your team is working to make award tickets available at lower mileage levels then I may be willing to reconsider my position.
This is your opportunity to retain a previously loyal DL elite. Can you describe the problems in the award engine as DL sees them and what your team has been tasked to work on?
Last edited by bwhite; Apr 11, 2010 at 8:58 am
#157
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,103
Hearing is one thing, but apparently caring enough to show it here and now is another thing when nothing but greed is stopping DL from waiving the telephone booking fees for award tickets.
#158
FlyerTalk Evangelist
Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
Posts: 12,646
...
Regarding the boarding process, we are listening to your comments and can already tell that many of you are very passionate about this. We will monitor your comments, encourgage your feedback on our surveys and will be looking at the numbers very closely in the initial weeks.
SkyMilesInsider
Regarding the boarding process, we are listening to your comments and can already tell that many of you are very passionate about this. We will monitor your comments, encourgage your feedback on our surveys and will be looking at the numbers very closely in the initial weeks.
SkyMilesInsider
DL management should have the integrity to admit that it was a poor idea and stop this even before it starts.
Any sort of pre-flight service in FC is becoming increasingly rare. This foolish boarding initiative will just enable (necessitate) further cuts in service.
You are devaluing your FC product. For many, your domestic FC product is the most significant factor in retaining their business.
You should think carefully before jeopardizing the goodwill that your FC service engenders.
#159
Moderator: Chase Ultimate Rewards
Join Date: Apr 2005
Location: SFO
Programs: UA 2P, MR LT Plat, IHG Plat, BW Dia, HH Au, Avis PC
Posts: 5,424
Maybe a useful suggestion...?
How about, on my OLCI boarding pass page, giving me three small maps:
(Is it still ok to make suggestions that aren't critical of Delta?)
- A curbside view of the terminal, showing me which doors are closest to the SkyPriority check-in area and SkyPriority security lane
- A view inside the terminal, showing where the check-in and security lanes are in relation to easy to identify landmarks within the terminal
- Maybe a third, showing where the nearest SkyClub is to my expected gate?
(Is it still ok to make suggestions that aren't critical of Delta?)
#160
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Jupiter, FL
Programs: DL PM, Marriott Lifetime Titanium, Hilton Silver
Posts: 29,520
Yeah, this one sounds like a nightmare. At PBI, there are often 40+ people on the upgrade list. Maybe a majority are silver, but as a plat, I have been as far back as 35 on the waitlist, after everyone has cleared.
#161
Join Date: Jan 2009
Location: SAN
Programs: BA silver
Posts: 240
I usually stay out of these; but I must say
Please leave the boarding process the way it is; F-Zone 1 Medallions-Zone 2. Its a great perk to NOT have to fight through 30 gate lice to board when they call Zone 1; knowing you are suppose to be boarding before them cause you are in F
Please leave the boarding process the way it is; F-Zone 1 Medallions-Zone 2. Its a great perk to NOT have to fight through 30 gate lice to board when they call Zone 1; knowing you are suppose to be boarding before them cause you are in F
#162
Company Representative - Delta Air Lines
Original Poster
Join Date: Jul 2009
Location: Atlanta, GA
Programs: SkyMiles
Posts: 351
How about, on my OLCI boarding pass page, giving me three small maps:
(Is it still ok to make suggestions that aren't critical of Delta?)
- A curbside view of the terminal, showing me which doors are closest to the SkyPriority check-in area and SkyPriority security lane
- A view inside the terminal, showing where the check-in and security lanes are in relation to easy to identify landmarks within the terminal
- Maybe a third, showing where the nearest SkyClub is to my expected gate?
(Is it still ok to make suggestions that aren't critical of Delta?)
SMI
#163
Join Date: Mar 2007
Location: US
Programs: DL GE
Posts: 1,654
How about, on my OLCI boarding pass page, giving me three small maps:
(Is it still ok to make suggestions that aren't critical of Delta?)
- A curbside view of the terminal, showing me which doors are closest to the SkyPriority check-in area and SkyPriority security lane
- A view inside the terminal, showing where the check-in and security lanes are in relation to easy to identify landmarks within the terminal
- Maybe a third, showing where the nearest SkyClub is to my expected gate?
(Is it still ok to make suggestions that aren't critical of Delta?)
I don't really need the other fluff that I always choose not to print..
#164
Join Date: Sep 2006
Location: Santo Domingo, Dom. Rep. / Washington, DC
Programs: AA PPro/DL PLT, PPass, Marriott / Hilton Gold, JetBlue Mosaic, Hertz Presidents Circle, Amex Plat
Posts: 4,628
SMI,
Since you didn't address the question that I asked you twice about the skyclub members accessing the SkyPriority security line, and you are not accepting PM's, can you at least point me to the right direction where my question can be answered?
Just don't want to be the guy turned away from the premium security line because my bp doesn't say "SkyPriority" if I don't get upgraded.
Since you didn't address the question that I asked you twice about the skyclub members accessing the SkyPriority security line, and you are not accepting PM's, can you at least point me to the right direction where my question can be answered?
Just don't want to be the guy turned away from the premium security line because my bp doesn't say "SkyPriority" if I don't get upgraded.
#165
Join Date: Dec 2004
Location: Seattle
Programs: DL Carbon
Posts: 228
I agree with this. Zone one will morph into a cattle stampede on some flights. It may take a critical mass of data points showing customer dissatisfaction with this boarding scheme for SMI and associates to roll back this part of the plan.