39:28 On Hold Time
Feb 22, 2010, 4:44 pm
#31
Join Date: Apr 2003
Location: Atlanta
Programs: AA Lifetime Gold, Marriott Silver, Starwood Platinum
Posts: 3,656
Feb 22, 2010, 5:03 pm
#32
FlyerTalk Evangelist
Join Date: Oct 2005
Location: Ponte Vedra Beach, FL
Programs: DL PM, HH Diamond, Fairmont Prem, SPG Gold, Priority Club Plat/IC Amb, AmEx Plat
Posts: 10,839
Feb 23, 2010, 9:11 am
#33
Original Poster
Join Date: Jan 2004
Location: IND
Programs: UA Plat,DL PM,HH Diamond
Posts: 597
I said What the HE**? When it asked me to keep repeating my keyed-in SM number. It apparently interpreted it as 'help' and sent me to the web help desk.
33:20 to agent, 45:20 total call time, no resolution BTW.
FWIW, non-status wife called normal number for a simple re-seating of her award ticket on AS and got the entire call completed in under 4 mins...
I guess I should just stop calling 1551..
33:20 to agent, 45:20 total call time, no resolution BTW.
FWIW, non-status wife called normal number for a simple re-seating of her award ticket on AS and got the entire call completed in under 4 mins...
I guess I should just stop calling 1551..
Feb 23, 2010, 9:17 am
#34
Join Date: Aug 2008
Location: Denver, CO
Posts: 628
Weather delays were dorking with flights yesterday when I was traveling out of Columbus, OH (not sure if other airports like CVG were effected). Was going to miss my connection at a minimum, called in and had a rep within 30 seconds of responding to the skymiles # input and the "no" to redeeming Skymiles. Was quickly taken care of.
I have to say, even in post merger Delta, I seldom ever wait at all on hold for help when I've called in.
*edit - this was through the *-1551 number
I have to say, even in post merger Delta, I seldom ever wait at all on hold for help when I've called in.
*edit - this was through the *-1551 number
Last edited by Seminole_Kev; Feb 23, 2010 at 9:30 am