Mileage credit denied?!
Feb 1, 2010, 9:14 am
#1
Original Poster
Join Date: Nov 2009
Location: MCO, MSY, but BGI is always on my mind
Programs: Delta, BA
Posts: 96
Mileage credit denied?!
Can some one help shed some light on why my mileage credit was denied before I write a reply to delta. I flew an AF and Aeroflot segment of my trip to LED and the credit didn't show up on my account for those flight only my delta flights did, so I faxed all of my info to them per the requirements here. Also for some reason they only talk about the AF segment on the reply nothing about the Aeroflot and I still haven't recieved credit for the Aeroflot flight.
Thanks in advance!
Here is the response I recieved...
This is what I submitted..
Its hard to read because its a scan of a scan but the class level is 'Y'
And here are the rules on the partners portion of their page..
Thanks in advance!
Here is the response I recieved...
This is what I submitted..
Its hard to read because its a scan of a scan but the class level is 'Y'
And here are the rules on the partners portion of their page..
Last edited by LR3GuyJoe; Feb 1, 2010 at 9:31 am
Feb 1, 2010, 9:31 am
#2
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
The Class code on the boarding pass shown reflects class of service, Y=economy cabin. It may not reflect paid fare class. The relevant fare class is shown in the fare calculation line on your ticket receipt.
(Not saying you're wrong. Now and then an agent will misinterpret evidence provided.)
(Not saying you're wrong. Now and then an agent will misinterpret evidence provided.)
Feb 1, 2010, 9:37 am
#3
Original Poster
Join Date: Nov 2009
Location: MCO, MSY, but BGI is always on my mind
Programs: Delta, BA
Posts: 96
Thanks for the reply. This was an E-ticket not a paper ticket so I don't have a paper ticket all I have is my email receipt (which I posted a portion of) and that doesn't call out any class levels. Is there a way to find out?
Feb 1, 2010, 10:06 am
#4
Join Date: Dec 2005
Location: Hopefully on a plane...
Posts: 6,580
Fare Details: ORL DL X/LAX DL PDX82.79TA07A0PA DL X/ATL DL ORL82.79TA07A0PA U
SD165.58END ZPMCOLAXPDXATL XF MCO4.5PDX4.5ATL4.5
If you can find that, we can help you decode what fare class you actually purchased.
Feb 1, 2010, 10:16 am
#5
Original Poster
Join Date: Nov 2009
Location: MCO, MSY, but BGI is always on my mind
Programs: Delta, BA
Posts: 96
No I don't see anything even close to that anywhere on the email. I also tried the print receipt option and it just list the flights, total cost and total tax.
Side note, WBurcham I just moved to NOLA from Central Florida.
Side note, WBurcham I just moved to NOLA from Central Florida.
Feb 1, 2010, 10:21 am
#6
FlyerTalk Evangelist
Join Date: Jul 1999
Location: ORD/MDW
Programs: BA/AA/AS/B6/WN/ UA/HH/MR and more like 'em but most felicitously & importantly MUCCI
Posts: 19,719
This is a very common problem with AF tickets in discount economy. When you search cheapest fares, the engine will kick back N class or similar. N class fares on AF earn no SkyMiles. (Northwest at least used to give 25% of miles flown.) You do have to look at the character hash in your routing information before you buy to see what class of service you are purchasing, as it is not "called out" in a prominent way.
You should have an e-receipt on file from day of purchase. Take a look at the fine print.
If you think you've been misled by the "alliance" into believing that commonly available, legit AF fare classes would earn SM miles... I think you're justified.
You should have an e-receipt on file from day of purchase. Take a look at the fine print.
If you think you've been misled by the "alliance" into believing that commonly available, legit AF fare classes would earn SM miles... I think you're justified.
Feb 1, 2010, 10:39 am
#7
Join Date: Dec 2005
Location: Hopefully on a plane...
Posts: 6,580
Feb 1, 2010, 10:41 am
#8
Join Date: Dec 2005
Location: Hopefully on a plane...
Posts: 6,580
OH, just thought of something.
Go to this webpage and input your SKYMILES & and 006 ticket number from your BP. It might help.
http://dmn.delta.com/skymiles/requestsm/
Go to this webpage and input your SKYMILES & and 006 ticket number from your BP. It might help.
http://dmn.delta.com/skymiles/requestsm/
Feb 1, 2010, 11:01 am
#9
Original Poster
Join Date: Nov 2009
Location: MCO, MSY, but BGI is always on my mind
Programs: Delta, BA
Posts: 96
Thanks for the link heres what comes up. I did get credit for the Aeroflot flight I just missed it in my statement. I figured it would of showen up at the top.
I clicked on the N and it opens up a "Internet Explorer cannot display the webpage" screen.
I clicked on the N and it opens up a "Internet Explorer cannot display the webpage" screen.
Feb 1, 2010, 11:04 am
#11
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Well, there you go. "Class Flown/Paid" on your AF segment is L class. Look at your first post up top; L class tickets, among many others, earn no miles.
Feb 1, 2010, 11:11 am
#13
Join Date: Jun 2006
Location: NYC
Programs: DL PM MM SC; GE; Bonvoy Titanium; IHG Diamond
Posts: 2,310
Feb 1, 2010, 11:12 am
#14
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Y is the cabin. BPs rarely show the fare class you purchased. Sorry about this. It's happened to me too on AF with an N class ticket.