The Banana Bandit
Jan 21, 2010, 8:14 pm
#46
Join Date: Feb 2004
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You guys just don't see that this is the tip of an iceberg. An airline culture that feels that the needs of the employees are more important than the needs of the passengers. An airline culture that feels that a non-rev employee should be upgraded before a revenue generating passenger.
If there is only one banana on the airplane, and a passenger wants it, and asked for it - the FA still takes it for herself. That is total BS - even though it is a small, small matter.
I am the CEO of a small company. In my company the customer comes first, and the employee second, regardless of circumstances. Our customers reward us for this by hiring us again and again.
If the banana bandit was my employee, I would fire her, not because of her "theft," but because she made one of my customers feel like crap.
The customer is the only source of revenue. If they are not happy, they will find another airline - period.
If there is only one banana on the airplane, and a passenger wants it, and asked for it - the FA still takes it for herself. That is total BS - even though it is a small, small matter.
I am the CEO of a small company. In my company the customer comes first, and the employee second, regardless of circumstances. Our customers reward us for this by hiring us again and again.
If the banana bandit was my employee, I would fire her, not because of her "theft," but because she made one of my customers feel like crap.
The customer is the only source of revenue. If they are not happy, they will find another airline - period.
Jan 21, 2010, 9:13 pm
#47
Join Date: Nov 2008
Location: 35° 38' 23.2"N 139° 37' 54.87"E Starbucks
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Posts: 96
QUOTE]
Suggested change to thread title: How Many SkyMiles is a Bummed Banana Worth?[/QUOTE]
no , please don't . I don't know how that would read to Americans but to us Brits it sounds obscene
Suggested change to thread title: How Many SkyMiles is a Bummed Banana Worth?[/QUOTE]
no , please don't . I don't know how that would read to Americans but to us Brits it sounds obscene
Jan 21, 2010, 9:17 pm
#48
Join Date: Nov 2008
Location: 35° 38' 23.2"N 139° 37' 54.87"E Starbucks
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I ignore hotel and airline reviews written by Americans because they think that they received awesome service if the staff didn't actually spit at them.
Jan 22, 2010, 12:38 am
#49
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Jan 22, 2010, 1:04 am
#50
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Although I basically agreeing with mikelevitt, what is the status these days of crew meals on the DL & NW planes?
Is it possible she was just hungry -- really hungry?
My recollection is that crew meals were one of the major issues the NW FAs had with the contract changes NW had proposed. I don't remember what the resolution was on that issue.
Is it possible she was just hungry -- really hungry?
My recollection is that crew meals were one of the major issues the NW FAs had with the contract changes NW had proposed. I don't remember what the resolution was on that issue.
Last edited by MikeMpls; Jan 22, 2010 at 5:00 am
Jan 22, 2010, 2:33 am
#51
Join Date: May 2006
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Jan 22, 2010, 5:39 am
#53
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Jan 22, 2010, 5:40 am
#54
Original Poster
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The banana wasn't the problem - it was the way she handled the situation.
When I asked if there were any more bananas - if she had said "Oh I just took this out of the basket but you can have it" There's no way I would have taken it from her. Instead she goes up front and stuffs it down here pocket to hide it like a 3 year old.
I would also never even consider writing DL about something like this had it not been the reaction I received from the other FA. She really wanted me to write a letter and I think it was her way to have somebody else start some action on the other FA. My impression was that there were much bigger issues at hand.
When I asked if there were any more bananas - if she had said "Oh I just took this out of the basket but you can have it" There's no way I would have taken it from her. Instead she goes up front and stuffs it down here pocket to hide it like a 3 year old.
I would also never even consider writing DL about something like this had it not been the reaction I received from the other FA. She really wanted me to write a letter and I think it was her way to have somebody else start some action on the other FA. My impression was that there were much bigger issues at hand.
Jan 22, 2010, 6:15 am
#56
Join Date: Aug 2008
Location: Denver, CO
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Jan 22, 2010, 7:30 am
#57
Join Date: Apr 2009
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Jan 22, 2010, 11:48 pm
#60
Join Date: Mar 2007
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Posts: 1,654
Whether or not this topic was started just as a jab (which, being just way to hilarious, has to be), let's get serious for a moment.
What if she has a potassium deficiency? How would you feel if she handed over the loot and ended up passing out 20 minutes later. Yeah, not very good would you. You would have had to divert, which probably would had complained about that too, and been delayed to your destination or connection and your luggage may or may not had been lost (my experience says it would be and my experience says - because of the late arrival - the car rental facility is close and that town has NO CABS or SHUTTLES. Where does one sleep? Can't sleep in the airport. Heck, you don't want to know where one slept in this situation, it was disgusting.)
All because of some damn fruit.
What if she has a potassium deficiency? How would you feel if she handed over the loot and ended up passing out 20 minutes later. Yeah, not very good would you. You would have had to divert, which probably would had complained about that too, and been delayed to your destination or connection and your luggage may or may not had been lost (my experience says it would be and my experience says - because of the late arrival - the car rental facility is close and that town has NO CABS or SHUTTLES. Where does one sleep? Can't sleep in the airport. Heck, you don't want to know where one slept in this situation, it was disgusting.)
All because of some damn fruit.