View Poll Results: What issues are reasons to let your Sky Club membership lapse? Check all that apply.
I do not intend to let it lapse. I intend to renew my membership because I am happy with Sky Clubs.
27
10.67%
Loss of locations.
111
43.87%
Food issues.
161
63.64%
I am or will be a Diamond Medallion, so Sky Club membership is free of charge for me.
62
24.51%
Service issues.
38
15.02%
Other issues, which I intend to state in this thread.
22
8.70%
Multiple Choice Poll. Voters: 253. You may not vote on this poll
Sky Club snack service changes
Jan 20, 2010, 9:59 am
#211
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,967
The new food changes just rolled out last week - gone are the premium snack offerings at the ATL/JFK lounges, but in return the rest of the network has better snacks (cookies, etc.) all day now instead of at select hours.
A downgrade at ATL/JFK, but an improvement for the rest of the network.
A downgrade at ATL/JFK, but an improvement for the rest of the network.
Mar 4, 2010, 2:42 pm
#212
Join Date: Aug 2000
Location: OKC
Programs: DL DM/2.768MM, Global Entry, Titanium_Marriott, GHertz
Posts: 6,748
Just got my first 'taste' of the lack of BE food at ATL's E. I think the bitter aftertaste has something to do with putting up $4K for JNB and missing a benefit I took for granted when the ticket was purchased.
Mar 4, 2010, 3:24 pm
#213
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,187
So, maybe I'm confused... but are all lounges supposed to have the 'expanded snack offering' all day after breakfast now?
This would include:
snack mix
dried fruit mix
cookies
biscoff/nutella
Hummus
Crackers
"cheese"
carrots
I'm asking because, I am seeing a very wide variation between clubs across the network. For example, in MSP and ATL I normally see the full offering above, but in BOS I have yet to see anything beyond the snack/fruit mix and biscoff/cookies. Been there in the morning and early afternoon, and no hummus/cheese/crackers. The only upside is they do have apples.
This would include:
snack mix
dried fruit mix
cookies
biscoff/nutella
Hummus
Crackers
"cheese"
carrots
I'm asking because, I am seeing a very wide variation between clubs across the network. For example, in MSP and ATL I normally see the full offering above, but in BOS I have yet to see anything beyond the snack/fruit mix and biscoff/cookies. Been there in the morning and early afternoon, and no hummus/cheese/crackers. The only upside is they do have apples.
Mar 4, 2010, 3:39 pm
#214
Moderator: Delta SkyMiles, Luxury Hotels, TravelBuzz! and Italy
Join Date: Oct 2001
Location: Los Angeles
Posts: 26,543
Was in a SkyClub last week and saw at least two people openly eating food brought in from the outside. I suspect that CSR's at the front desk may now be looking the other way when food is brought into the SkyClub.
Mar 4, 2010, 4:09 pm
#215
Join Date: Jul 2009
Programs: DL Diamond Medallion, AA Executive Platinum, Hilton HHonors Gold VIP
Posts: 564
I voted for food and others, which are the no brainer reasons as to why people have described the SkyClubs as "degraded". Some SkyClubs are nice (SFO), while others are run down and filthy (NYC). Delta needs to have more respect for their customers and deliver a quality product for the SkyClubs business.
Mar 5, 2010, 4:48 am
#216
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
this certainly wasn't B10...as I entered last Friday they were insisting a woman in front of me either toss her Hot Dog or leave
Mar 5, 2010, 5:07 am
#217
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,967
I have only been seeing carrots/olives/hummus after 4pm still in many outstation clubs and in some ATL clubs too! Very weird.
Apr 18, 2010, 7:49 pm
#219
Join Date: Aug 2005
Location: DFW
Programs: Marriott Life Titanium, Hilton Diamond, United Silver, DL, IHG Plat, etc.
Posts: 2,888
Last swipe of my SC card
Well this is it for me - I just had my last SC card swipe - membership expires on 5/1. I'm not renewing as promised due to the continued location availability problems which are even now getting just a little worse (hours have been recently cut at both JFK and DFW that I know of).
I've accumulated a small stack of day passes from my Amex sign up and last years threshold award plus a few from ebay at about $20. I'll ration them out for the times its worth it. It should be an interesting experiment to see how much I miss it. Considering how much I had to walk at JFK today because of the AM closures and MSP's lack of Wifi - maybe not so much.
The DFW SC reps were amazingly nice about it. They actually gave me a day pass for my collection. (albeit one that expires in a couple of months).
I've accumulated a small stack of day passes from my Amex sign up and last years threshold award plus a few from ebay at about $20. I'll ration them out for the times its worth it. It should be an interesting experiment to see how much I miss it. Considering how much I had to walk at JFK today because of the AM closures and MSP's lack of Wifi - maybe not so much.
The DFW SC reps were amazingly nice about it. They actually gave me a day pass for my collection. (albeit one that expires in a couple of months).
Apr 19, 2010, 3:07 am
#220
Join Date: May 2005
Location: Hilo, HI
Programs: DL 1MM, CRC, Wyndham, Marriott, Hyatt Gold, LeMeridien, HH, Wood
Posts: 60
I agree.
i.e. It costs us too much to actually provide food, so we're just going to provide snacks at all our clubs.
It has nothing to do with "uniformity amongst all clubs". This is purely a cost saving measure.
Frankly, as long as the bar stays open the entire time the club is open that is what we all really care about. Get rid of the bar and we'll riot.
It has nothing to do with "uniformity amongst all clubs". This is purely a cost saving measure.
Frankly, as long as the bar stays open the entire time the club is open that is what we all really care about. Get rid of the bar and we'll riot.
Apr 19, 2010, 6:35 am
#221
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,187
I haven't seen the carrots/hummus/crackers and "cheese" in BOS yet either. Are there certain times this is put out? Normally I'm there in the morning or at lunchtime.
Also, has anyone seen the real cheese yet? Was in MSP a week ago and only "asiago flavored cheese" things were there.
Also, has anyone seen the real cheese yet? Was in MSP a week ago and only "asiago flavored cheese" things were there.
Apr 19, 2010, 7:06 am
#222
FlyerTalk Evangelist
Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
Posts: 12,646
I haven't seen the carrots/hummus/crackers and "cheese" in BOS yet either. Are there certain times this is put out? Normally I'm there in the morning or at lunchtime.
Also, has anyone seen the real cheese yet? Was in MSP a week ago and only "asiago flavored cheese" things were there.
Also, has anyone seen the real cheese yet? Was in MSP a week ago and only "asiago flavored cheese" things were there.
By the way, I can't complain about the snacks in the PHL Sky Club... since there is no PHL Sky Club... and DL management is being conspicuously silent about their inability to get the Philadelphia city government to cooperate so that a club can return to PHL.
Apr 19, 2010, 7:16 am
#223
Join Date: Dec 2003
Location: RDU, Delta GM/1MM, Hilton Diamond (for now), Bonvoy Titanium
Posts: 3,443
I too think I am letting my membership lapse. Possibly if they offered a 15 or 20% coupon again this year I would renew, but it's just not worth it at the current price. They have scaled back a lot on service and that's a lot of how I thought it was worth it. I'm one of the few that thinks moving to self service bars is a poor idea though I think.
Other reason I'm not renewing is they refuse to listen to their customer base that want at least one other selection of something that isn't so carb rich. Like a REGULAR nut mix in lieu of a nut mix with all that carb garbage in it.
Other reason I'm not renewing is they refuse to listen to their customer base that want at least one other selection of something that isn't so carb rich. Like a REGULAR nut mix in lieu of a nut mix with all that carb garbage in it.
Apr 19, 2010, 7:44 am
#224
FlyerTalk Evangelist
Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
Posts: 12,646
I too think I am letting my membership lapse. Possibly if they offered a 15 or 20% coupon again this year I would renew, but it's just not worth it at the current price. They have scaled back a lot on service and that's a lot of how I thought it was worth it. I'm one of the few that thinks moving to self service bars is a poor idea though I think.
Other reason I'm not renewing is they refuse to listen to their customer base that want at least one other selection of something that isn't so carb rich. Like a REGULAR nut mix in lieu of a nut mix with all that carb garbage in it.
Other reason I'm not renewing is they refuse to listen to their customer base that want at least one other selection of something that isn't so carb rich. Like a REGULAR nut mix in lieu of a nut mix with all that carb garbage in it.
