Thumbs up to delta.com
 

I really didn't think I'd be making a post like this, but I have to give a major thumbs up to delta.com. I had a flight JNB-ATL-DTW that was NW-coded DL-operated, and JNB-ATL was running significantly delayed such that I would miss my ATL-DTW connection. I had a V fare that I had upgraded to business class using a PU465. Delta.com actually let me rebook onto AF JNB-CDG-DTW, in business class, and it actually worked and re-ticketed properly online after I selected the new itinerary. I'm amazed that it actually handled a flight that had been upgraded with a PU465, and I'm also amazed that it offered Air France flights as an alternative.

Gotta say it, major thumbs up here. That was a very pleasant surprise.

(Less pleasant was the fact that the baggage handling at DTW and lack of attention to priority bag tags led me to wait an hour for my bag and almost miss my DTW-SFO flight, but that's another story.)

Very nice. IME with the upgrade certs if a person had done that they would have put you in coach on AF.

Too bad they couldn't get you on a CDG-SFO nonstop.

DTW-SFO was a separate itinerary (was going with family out of DTW, so had to be on the same PNR as them to use the certs), so I didn't really have much hope of getting on CDG-SFO.