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Help me understand: Was FIRST class now ECON

My dad bought three econ tickets on Delta. JFK SLC HNL for Sunday
Used miles from PLT AMEX to upgrade
Sunday flight out of JFK is canceled.
On hold 1.5 hours. Talked with CSR changed to Monday flight. "That flight has one first class seat available and 2 exit row seats available," I was told. Great - 94 year old grandmother can still be in first. 65 yr old parents in exit row - okay not bad considering the snow and holiday.
Get email confirmation:
Booking class M
Seat **
Cabin COACH!
WHAT?????
Call back but hold time is only 45 minutes
I ask CRS, "What happened to one first class and two exit row seats?"
CRS, "There is a first class seat available but I can not assign it to you because you used miles for the upgrade. I can put you on the wait list."
WHAT???
I'm giving myself a migraine thinking of my grandmother sitting in 44F for 15 hours.
How do I make sure my grandmother is back to sitting upfront like to original flight?
PBQ

pay for the seat.

BTW make sure they redeposit your miles if you don't get them back.

Quote:

Originally Posted by HWGeeks (Post 13016083)

pay for the seat.

Trust me, I asked that question. CSR told me there was nothing I could do other than be on the waitlist.

[QUOTE=PBQ;13016103]

Quote:

Originally Posted by HWGeeks (Post 13016083)

pay for the seat.

QUOTE]

Trust me, I asked that question. CSR told me there was nothing I could do other than be on the waitlist.

call and get another CSR... If that doesn't work.. talk to supervisor... escalate, escalate, escalate...

on hold...... going on 19 minutes.....

They are on flights 1103 JFK SLC
1105 SLC HNL
on 12/21
Can someone tell me if first class is booked?

1103
f0 a0 y0 b0 m0 h0 q0 k0 l0 u0 t0

1105
f2 a0 y1 b0 m0 h0 q0 k0 l0 u0 t0

Quote:

Originally Posted by PBQ (Post 13016132)

They are on flights 1103 JFK SLC
1105 SLC HNL
on 12/21
Can someone tell me if first class is booked?

1103 - ALL 0s
1105 - ALL 0s

Used Seacounter.com

Seems like there are seats from LAX. Nothing on JFK-LAX but there are seats JFK-SLC-LAX. The flight would get them in at 9:45 PM (6 hours later) but there seems to be availability. Before you talk to the agent again, you should be armed with options for the agent. This will help both you and the agent sift through the multiple flight options. The more information you come into the call, the better.

Edit: Flights now 0ed out

Quote:

Originally Posted by PBQ (Post 13016132)

They are on flights 1103 JFK SLC
1105 SLC HNL
on 12/21
Can someone tell me if first class is booked?

Try http://www.seatcounter.com/?

Per KVS, here are the options out of JFK to HNL on the date requested.

[KVS Availability Tool 5.1.7/Diamond - WSpan: Availability/ITN/US-WOT]

Code:

JFK  New York John F Kennedy Int'l NY US [KJFK]

HNL  Honolulu Int'l HI US [PHNL]

MON  21 Dec 2009



Carrier    Flight  From  Depart    To    Arrive    A/C  St  Availability

---------  ------  ----  --------  ----  --------  ---  --  --------------------------------------

DL         1297    JFK   06:00     ATL   08:49     757  0   F0 A0 Y0 B0 M0 H0 Q0 K0 L0 U0 T0

 -> DL     803     ATL   10:50     HNL   15:47     333  0   F1 A0 Y0 B0 M0 H0 Q0 K0 L0 U0 T0

DL         1103    JFK   06:40     SLC   10:24          0   F0 A0 Y0 B0 M0 H0 Q0 K0 L0 U0 T0

 -> DL     1105    SLC   11:40     HNL   15:29     763  0   F0 A0 Y0 B0 M0 H0 Q0 K0 L0 U0 T0

DL         703     JFK   08:10     LAX   11:45     752  0   C0 D0 S0 I0 Y0 B0 M0 H0 Q0 K0 L0 U0 T0

 -> DL     2675    LAX   14:45     HNL   18:28          0   F2 A0 Y1 B0 M0 H0 Q0 K0 L0 U0 T0

DL         2591    JFK   08:10     MSP   10:39     319  0   F3 A3 Y0 B0 M0 H0 Q0 K0 L0 U0 T0

 -> DL     2920    MSP   11:25     HNL   16:10     333  0   F1 A0 Y0 B0 M0 H0 Q0 K0 L0 U0 T0

DL         2591    JFK   08:10     MSP   10:39     319  0   F3 A3 Y0 B0 M0 H0 Q0 K0 L0 U0 T0

 -> DL     2675    MSP   11:15     HNL   18:28          1   F2 A0 Y0 B0 M0 H0 Q0 K0 L0 U0 T0

DL         707     JFK   11:00     LAX   14:19     752  0   C0 D0 S0 I0 Y0 B0 M0 H0 Q0 K0 L0 U0 T0

 -> DL     1501    LAX   17:55     HNL   21:45     757  0   F5 A0 Y1 B0 M0 H0 Q0 K0 L0 U0 T0

DL         2943    JFK   11:30     MSP   13:50     320  0   F8 A7 Y0 B0 M0 H0 Q0 K0 L0 U0 T0

 -> DL     2693    MSP   14:30     HNL   21:43          1   F3 A2 Y9 B0 M0 H0 Q0 K0 L0 U0 T0

DL         6835    JFK   12:40     NRT   17:00 +1  777  0   C9 D9 S9 I9 Y4 B0 M0 H0 Q0 K0 L0 U0 T0

 -> DL     6822    NRT   19:50 +1  HNL   07:30 +1  744  0   C9 D9 S9 I9 Y0 B0 M0 H0 Q0 K0 L0 U0 T0

DL         6835    JFK   12:40     NRT   17:00 +1  777  0   C9 D4 S3 I3 Y4 B0 M0 H0 Q0 K0 L0 U0 T0

 -> DL     6816    NRT   20:55 +1  HNL   08:50 +1  333  0   C4 D4 S3 I3 Y0 B0 M0 H0 Q0 K0 L0 U0 T0

DL         7854    JFK   12:40     ICN   17:20 +1       0   C9 D9 S0 I0 Y0 B0 M0 H0 Q0 K0 L0 U0 T0

 -> DL     7865    ICN   20:10 +1  HNL   09:00 +1  744  0   C9 D9 S0 I0 Y0 B0 M0 H0 Q0 K0 L0 U0 T0

DL         1103    JFK   06:40     SLC   10:24          0   F0 A0 Y0 B0 M0 H0 Q0 K0 L0 U0 T0

 -> DL     1735    SLC   11:20     LAX   12:26     757  0   F7 A0 Y9 B0 M0 H0 Q0 K0 L0 U0 T0

 -> DL     2675    LAX   14:45     HNL   18:28          0   F0 A0 Y1 B0 M0 H0 Q0 K0 L0 U0 T0

DL         1275    JFK   09:15     SLC   12:56     757  0   F0 A0 Y0 B0 M0 H0 Q0 K0 L0 U0 T0

 -> DL     971     SLC   15:21     SFO   16:23          0   F8 A8 Y9 B0 M0 H0 Q0 K0 L0 U0 T0

 -> DL     2693    SFO   18:05     HNL   21:43          0   F3 A2 Y9 B0 M0 H0 Q0 K0 L0 U0 T0

DL         1275    JFK   09:15     SLC   12:56     757  0   F0 A0 Y0 B0 M0 H0 Q0 K0 L0 U0 T0

 -> DL     4557    SLC   13:55     SFO   15:09     CRJ  0   Y9 B0 M0 H0 Q0 K0 L0 U0 T0

 -> DL     2693    SFO   18:05     HNL   21:43          0   F3 A2 Y9 B0 M0 H0 Q0 K0 L0 U0 T0

DL         1275    JFK   09:15     SLC   12:56     757  0   F0 A0 Y0 B0 M0 H0 Q0 K0 L0 U0 T0

 -> DL     1181    SLC   15:05     LAX   16:06          0   F9 A9 Y9 B0 M0 H0 Q0 K0 L0 U0 T0

 -> DL     1501    LAX   17:55     HNL   21:45     757  0   F5 A1 Y1 B0 M0 H0 Q0 K0 L0 U0 T0

DL         1843    JFK   10:55     SLC   14:29          0   F1 A0 Y0 B0 M0 H0 Q0 K0 L0 U0 T0

 -> DL     971     SLC   15:21     SFO   16:23          0   F8 A8 Y9 B0 M0 H0 Q0 K0 L0 U0 T0

 -> DL     2693    SFO   18:05     HNL   21:43          0   F3 A2 Y9 B0 M0 H0 Q0 K0 L0 U0 T0

DL         1723    JFK   11:00     ATL   13:46     M88  0   F0 A0 Y0 B0 M0 H0 Q0 K0 L0 U0 T0

 -> DL     1069    ATL   14:25     SFO   17:03     763  0   F1 A0 Y9 B0 M0 H0 Q0 K0 L0 U0 T0

 -> DL     2693    SFO   18:05     HNL   21:43          0   F2 A2 Y9 B0 M0 H0 Q0 K0 L0 U0 T0

Expertflyer says zero seats available on both legs

Quote:

Originally Posted by Shedbasher (Post 13016190)

Expertflyer says zero seats available on both legs

Yup - those last seats are now gone. My data 10 minutes ago was also from ExpertFlyer.

Delta.com is still selling seats. I searched 3 First Class seats for Monday, 21 December 2009.

JFK-MSP-HNL (DL 2943 & 2693)
JFK-MSP-LAX-HNL (2943, 2418, 1501)
JFK-MSP-HNL (2943 & 2470)
JFK-MSP-HNL (2591 & 2693)

Unless DL's policies have changed, domestic F isn't oversold so there should be seats available.

BTW, I love the ICN & NRT options.

As it stands right now, there are 12 F seats ex-JFK domestic to HNL.

DL 2591 - 3 (connects in MSP)
DL 2943 - 8 (connects in MSP)
DL 1843 - 1 (connects in SLC)

During IROPS unless you paid for a FC ticket using $$$ and a real F fare code (not an A or X-UP) all other methods of having been in F for your original flight just don't matter.

I am living this right now, writing from 29,000' having been delayed and subsequently missing my ATL connection. Me on a K fare using a PMU for an F seat, my son on an award F ticket. Me PM, son GM. We are on the standby list, #9 and #10, of 10 on the list, for Y seats with 2 seats in F available for purchase on the first flight out of ATL tomorrow. No you may not be placed on the UG list since you are standby for Y. UG will go down to a gate lottery for which we are not eligible to play.

Unless you buy a real F ticket, DL views all other methods of getting into F as "cheating" and during IROPS you go to the back of the bus.