More thanks to Kevin Pinto
Oct 20, 2010, 12:01 pm
#91
Join Date: Apr 2007
Location: NY
Programs: DL PM, QR Silver, AC 50K, Marriott Gold, Hilton Gold
Posts: 185
Add me to the list of Kevin fans. Twice now, Kevin has fixed STL based promo issues (always predicated upon my connection times from repositioning flights to STL). Kevin has always been kind, and he gets things done. In a past life, I used to manage in one of the few industries with as much customer blowback as the airline industry, and I can easily say, from my own experience managing, that Delta couldn't have a better ambassador than Kevin.
Oct 20, 2010, 12:36 pm
#92
Join Date: Feb 2010
Programs: Delta FO, UA, AA
Posts: 94
Kevin's email address
Kevin appears to be the man I need. I have mileage problems with a PIT promotion. Haven't emailed Skymiles as I am still on the road. What is his email so I can contact him directly. Thanks
Oct 20, 2010, 5:04 pm
#93
Join Date: Dec 2003
Location: St. Paul, MN
Programs: Walmart Super Elite
Posts: 727
I must second, third and fourth the accolades to Kevin mentioned above. Today Kevin helped us get proper credit for flights that were canceled and rebooked on another carrier. Previously, two DL reps had stated we were entitled to the original routing credit but subsequently two other DL reps stated we weren't. It's great that Kevin is available as a resource to sort out these issues.
Oct 20, 2010, 5:27 pm
#94
Join Date: Sep 2007
Location: Sunny Florida
Posts: 637
As someone who has benefited from Kevin also, I have tried in the past to get the job-well-done certs to him. He won't take them. So if you just email him the cert# and your sm#, I highly doubt he will use it. I would also guess that any mailed to him he would give out to employees instead of keeping for himself. He's just that kind of guy.
Oct 20, 2010, 5:29 pm
#95
Join Date: Sep 2007
Location: Sunny Florida
Posts: 637
Oct 20, 2010, 8:27 pm
#96
Join Date: Dec 2009
Location: WAS
Posts: 3,010
As someone who has benefited from Kevin also, I have tried in the past to get the job-well-done certs to him. He won't take them. So if you just email him the cert# and your sm#, I highly doubt he will use it. I would also guess that any mailed to him he would give out to employees instead of keeping for himself. He's just that kind of guy.
Oct 27, 2010, 8:35 am
#97
Join Date: Mar 2004
Location: NYC, CDG, NCE
Programs: DL DM
Posts: 2,633
I'm sorry, but I think this is incorrect.
(Not that he's not that kind of guy...the other part...
)
I just asked him and he does indeed seem happy to receive the so-richly-deserved recognition.
I just sent him one and can't think of anyone who I'd rather give a little something back to.
By all means, please do consider sending along your code.
(Not that he's not that kind of guy...the other part...
)I just asked him and he does indeed seem happy to receive the so-richly-deserved recognition.
I just sent him one and can't think of anyone who I'd rather give a little something back to.
By all means, please do consider sending along your code.
As someone who has benefited from Kevin also, I have tried in the past to get the job-well-done certs to him. He won't take them. So if you just email him the cert# and your sm#, I highly doubt he will use it. I would also guess that any mailed to him he would give out to employees instead of keeping for himself. He's just that kind of guy.
Oct 27, 2010, 9:31 am
#98
Join Date: Feb 2008
Programs: DL 4MM; DM
Posts: 1,397
Add me to the list of those who Kevin has helped with this promotion. I am all out of job well done certificates. I'm guessing that a TTU to Delta would also work for getting him the recognition he so richly deserves.
Oct 27, 2010, 9:54 am
#100
Join Date: Jul 2009
Location: Phoenix
Programs: DL Million Miler, Skymiles GM, Marriott Lifetime Platinum Elite
Posts: 677
cc: Richard Anderson
If the impressions from the recent ATL DL DO event are correct, DL Execs are saying that they value customer service and are committed to proving it in 2011.
Why not seize the opportunity to cc: Richard Anderson on any JWD kudos that we give to Kevin? If they really do read Flyertalk and start to get individual emails, maybe they'll take notice.
On the flip side, I'd hate to see Kevin promoted into a position where he can no longer be such a helpful DL insider!
Why not seize the opportunity to cc: Richard Anderson on any JWD kudos that we give to Kevin? If they really do read Flyertalk and start to get individual emails, maybe they'll take notice.
On the flip side, I'd hate to see Kevin promoted into a position where he can no longer be such a helpful DL insider!
Oct 27, 2010, 10:20 am
#101
FlyerTalk Evangelist
Join Date: Aug 2004
Location: The best state in the USA - Florida!
Programs: Marriott Titanium/LT Plat, AS MVP75K, AA PlatPro, UA Premier, Disney AP
Posts: 14,497
Was great to meet Kevin and chat with him for 15-20 minutes at the DO dinner last Thursday night - absolutely great guy (though I guess I can forgive him for being a Mets fan 
)
)
Oct 27, 2010, 10:30 am
#102
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,419
^^^ to KP. I wish every DL employee was as helpful as he. I recently emailed him for some help related to SM posting issues, something that isn't even his direct responsibility. He communicated with me until the problem was resolved. Hire more of him or give this guy a raise (in pay and responsibility).
Oct 29, 2010, 4:12 pm
#103
Join Date: Feb 2010
Programs: Delta FO, UA, AA
Posts: 94
Another fan
My first contact with Kevin was outstanding. I was missing miles for the PIT promotion and tried to get the miles posted from customer service. After 7-10 days without a response I emailed Kevin with my problem. The miles were posted to my wife's and my account withing 2 minutes of sending the email.
That is pretty outstanding service.
That is pretty outstanding service.
Oct 29, 2010, 5:51 pm
#104
Join Date: Aug 2003
Location: Mesilla, NM
Programs: DL DM 4.7 MM MQM Marriott Ambassador Lifetime Titanium AA CK
Posts: 2,714
My first contact with Kevin was outstanding. I was missing miles for the PIT promotion and tried to get the miles posted from customer service. After 7-10 days without a response I emailed Kevin with my problem. The miles were posted to my wife's and my account withing 2 minutes of sending the email.
That is pretty outstanding service.
That is pretty outstanding service.
Oct 30, 2010, 11:42 am
#105
Join Date: May 2002
Location: STL
Programs: DL PM/1MM, DL SkClub LT, Marr LT Plat, IHG Plat, HH Diam
Posts: 2,001
I also met KP at the Thr PM dinner during the FT DO. We discussed a situation and he noted that my trip should have qualified. He asked I send him an email when I got back to my hotel room.
Thr 11:30PM - email to KP sent
Fri 8:05AM - email recd from KP and SM acct updated
Thumbs up to Kevin....very personable dude, customer focused and extremely responsive. I met a ton of DL employees during the DO and Kevin ranks among the most impressive.
Thr 11:30PM - email to KP sent
Fri 8:05AM - email recd from KP and SM acct updated
Thumbs up to Kevin....very personable dude, customer focused and extremely responsive. I met a ton of DL employees during the DO and Kevin ranks among the most impressive.