More thanks to Kevin Pinto
May 28, 2004, 5:45 am
#31
Join Date: Oct 2003
Location: Connecticut
Programs: Delta Platinum Medallion, Crown Room Club Member, United Mileage Plus, HiltonHonors
Posts: 453
A great grassroots effort! I hope this makes a difference. I'm still waiting for a reply to my letters sent in January ... I've stopped holding my breath! 
May 28, 2004, 8:16 am
#32
FlyerTalk Evangelist
Original Poster
Join Date: Oct 2000
Location: He who dies with the most miles wins!!
Programs: WorldPerks Demoted again to SE, DL 3.1MM Hilton Diamond, SPG Gold
Posts: 11,674
After the xxxxxxxx inflated results again, I agree
Originally Posted by andymo99
SSM (both kinds) is great, but I think given the lack of data integrity, it is time to stop trumpeting the mileage statistics.
I figure that xxxxxxxx is the closest I can come to not being censored!!
Edited for use of improper language.
Rssrsvp - Moderator
Last edited by RSSrsvp; May 29, 2004 at 2:10 pm Reason: spelling
May 28, 2004, 8:17 am
#33
FlyerTalk Evangelist
Original Poster
Join Date: Oct 2000
Location: He who dies with the most miles wins!!
Programs: WorldPerks Demoted again to SE, DL 3.1MM Hilton Diamond, SPG Gold
Posts: 11,674
After the xxxxxxxx inflated results again, I agree
Originally Posted by andymo99
SSM (both kinds) is great, but I think given the lack of data integrity, it is time to stop trumpeting the mileage statistics.
I figure that xxxxxxxx is the closest I can come to not being censored!!
Wrong again.
Edited for use of improper language.
Rssrsvp - Moderator
Last edited by RSSrsvp; May 29, 2004 at 2:11 pm
May 29, 2004, 1:51 pm
#35
FlyerTalk Evangelist
Original Poster
Join Date: Oct 2000
Location: He who dies with the most miles wins!!
Programs: WorldPerks Demoted again to SE, DL 3.1MM Hilton Diamond, SPG Gold
Posts: 11,674
Originally Posted by OldRoyal
"Your Delta Chi Omega name is now PINTO" 
Nov 20, 2009, 5:44 am
#37
Join Date: Apr 2002
Location: MI
Programs: NW/DL Plat->Gold->Silver, AA EXP 1MM
Posts: 855
More thanks to Kevin Pinto
I gifted Silver status to my daughter a few days ago, and based on other posts that the threshold awards were not working I was not surprised that nothing reflected on her status. Yesterday I emailed Kevin and this morning it happened.
Not the first time he has come to the rescue, and I don't want to overload him with requests , but he has proven to be a real winner for Delta
Not the first time he has come to the rescue, and I don't want to overload him with requests , but he has proven to be a real winner for Delta
Nov 20, 2009, 5:59 am
#38
FlyerTalk Evangelist
Join Date: Sep 2000
Programs: DL FO, Marriott Gold, SPG Gold
Posts: 12,003
Kevin has always been a really good guy to reach out to if you are not successful going up the chain of command. One should always start out with a call to a phone rep explaining your issue before escalating it. @:-)
Nov 20, 2009, 6:23 am
#39
Join Date: Sep 2002
Location: ATL
Programs: DL SkyMiles, MR, HH, ICH/PC, Avis Pref., Hertz Gold
Posts: 2,897
I had the same story as the OP. Great job, Kevin!! ^^
Kevin can't do it alone, however. DL needs quite a few more people with that level of dedication (and empowerment) to customer support.
Kevin can't do it alone, however. DL needs quite a few more people with that level of dedication (and empowerment) to customer support.
Nov 20, 2009, 8:19 am
#41
Join Date: Dec 2003
Location: SLC
Programs: DL DM MM, SPG Platinum, Marriott Platinum, National Exec Elite, Hertz 5*
Posts: 155
I also want to voice my thanks to Kevin. He has come through a number of times for me. He really does exemplify the type of service Delta should provide all the time.
Nov 20, 2009, 8:52 am
#42
Join Date: Feb 2001
Location: KAVL/Jack of Daniel
Programs: AA 2MM LT PLT, DL DM 2MM, MC LT Titanium, IHG Spire, HY Glbist
Posts: 1,562
I concur with all the above. My request was a simple email question, but it was handled within a day with a concise, very easy to understand answer.
Nov 21, 2009, 1:34 pm
#45
Join Date: Aug 2005
Posts: 102
Another Thumbs Up!
He solved our problem, too! A company can spend millions on marketing and image campaigns, but for my money, having someone like Kevin who actually gets things done is the best investment a company can make.
Kevin, if you're reading this, please know that your work is deeply appreciated. Thanks for being there for us!
Kevin, if you're reading this, please know that your work is deeply appreciated. Thanks for being there for us!