Delay in receiving Plat Medallion Credentials?
Nov 12, 2009, 9:15 pm
#1
Original Poster
Join Date: Aug 2009
Location: ATL
Programs: Delta Diamond, Hyatt Diamond, Entry level on most others
Posts: 22
Delay in receiving Plat Medallion Credentials?
Does it really take more than 8 weeks to receive Plat Med package? I've called and emailed and the CSRs aren't helpful at all. They say that they will have it sent again. What I am really nervous about is receiving PMUs in time for a trip in 2 weeks to London. Trip is booked (in M class) and BE seats are reserved based on the expectation that these things will finally arrive! DL CSR assured me that I can use miles for the upgrades if the certs don't come in. However, I'm trying to save up miles for a family vacation in 2010. Ideas?
Nov 12, 2009, 10:32 pm
#4
Join Date: Jul 2009
Programs: DL Diamond Medallion, AA Executive Platinum, Hilton HHonors Gold VIP
Posts: 564
I made Platinum on Sept 15th and my roommate made Silver around the same period. Neither of us have received our credentials either. Another one of Delta's bloopers. I recall with NWA it took approximately three weeks to get my Silver and Gold cards.
I have called Delta and NWA a number of times and all they can do is "send in another request for the card" however in the span of 2 months, 3 calls, and 3 requests, still nothing. I know a piece of plastic doesn't take weeks to print. A credit card arrives in 2 weeks max...
If they wanted to/had to, it could be delivered much quicker for sure... or in this case, delivered within a decent time frame.
I have called Delta and NWA a number of times and all they can do is "send in another request for the card" however in the span of 2 months, 3 calls, and 3 requests, still nothing. I know a piece of plastic doesn't take weeks to print. A credit card arrives in 2 weeks max...
If they wanted to/had to, it could be delivered much quicker for sure... or in this case, delivered within a decent time frame.
Nov 14, 2009, 9:35 pm
#6
Join Date: Sep 2006
Location: Charlotte, NC
Programs: AA CK & Hyatt Globalist
Posts: 300
I requalified in June for PM but still have not recieved the credentials. I am very close to Diamond so I'm nit sure if that's affecting it (even though I won't technically be Diamond till April 2010)
Nov 14, 2009, 10:51 pm
#7
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,273
Newly qualified back in the beginning of July. Started phoning at the end of August when they hadn't arrived, and then about every 3-4 weeks thereafter. Every time, the same excuse, that they'd have to be resent and I should wait another two weeks. They must have resent that thing three times by now.
When I called on Nov 6, I was told there was a glitch in processing that resulted in a massive number of them not being sent out, and that it was being remedied. FWIW.
Just like you, OP, waiting on those PMUs. Sent a scathing email after the latest dose of shenanigans from the phone reps.
When I called on Nov 6, I was told there was a glitch in processing that resulted in a massive number of them not being sent out, and that it was being remedied. FWIW.
Just like you, OP, waiting on those PMUs. Sent a scathing email after the latest dose of shenanigans from the phone reps.
Nov 20, 2009, 11:56 am
#10
Original Poster
Join Date: Aug 2009
Location: ATL
Programs: Delta Diamond, Hyatt Diamond, Entry level on most others
Posts: 22
Reply from Delta!
After two calls and three emails to Delta, I finally got a response. I was told that I would not have to use miles to upgrade for my flights if the certificates do not arrive. I was told to email them back if the package hasn't arrived by the day before my flight. Still a little nervous about all of this at the last minute, but it's promising!
Nov 20, 2009, 12:41 pm
#11
Join Date: Oct 2008
Location: Happily living in Frenaros Cyprus having escaped the near-death experience called Sofia Bulgaria
Programs: Etihad Guest Gold, DL FO and 1MM, and a bunch of others at a low level
Posts: 2,052
If you requalify for PM in 2009 for 2010 (meaning that you qualified for 2009 PM in 2008), you will not get credentials until 2010. Only newly minted PMs get their 2010 credentials early, though the merger may have created some problems with this.
Nov 20, 2009, 1:26 pm
#12
Join Date: Aug 2007
Location: ATL
Programs: DL PM Reserve
Posts: 567
I just flew KE while Gold with my DL number included in my KE itinerary, and my boarding passes all had "Sky Team Elite" with my DL# on them.
I would think your BP will have "Sky Team Elite Plus" on them, giving you access to the lounge in Seoul, if that's what you're wondering about.
I didn't hit PM until after getting back to ATL, so I can't confirm, and sadly wasn't able to visit the KE lounge during my 4 hour layover in Korea.
I would think your BP will have "Sky Team Elite Plus" on them, giving you access to the lounge in Seoul, if that's what you're wondering about.
I didn't hit PM until after getting back to ATL, so I can't confirm, and sadly wasn't able to visit the KE lounge during my 4 hour layover in Korea.
Nov 20, 2009, 2:18 pm
#13
Join Date: Oct 2009
Location: FLL / BKK
Posts: 703
I just flew KE while Gold with my DL number included in my KE itinerary, and my boarding passes all had "Sky Team Elite" with my DL# on them.
I would think your BP will have "Sky Team Elite Plus" on them, giving you access to the lounge in Seoul, if that's what you're wondering about.
I didn't hit PM until after getting back to ATL, so I can't confirm, and sadly wasn't able to visit the KE lounge during my 4 hour layover in Korea.
I would think your BP will have "Sky Team Elite Plus" on them, giving you access to the lounge in Seoul, if that's what you're wondering about.
I didn't hit PM until after getting back to ATL, so I can't confirm, and sadly wasn't able to visit the KE lounge during my 4 hour layover in Korea.
Nov 22, 2009, 3:56 pm
#14
Join Date: May 2002
Location: ATL
Programs: Delta platinum, Marriott platinum
Posts: 92
I am 6-7,000 miles from platinum and can get there by charging dollars to reach the spending level that would trigger 10,000 more mqm, or doing a mileage run. Reading the above posts makes me think achieving platinum may trigger more aggravation than the additional benefits are worth/maybe I just take the rollover mqms?