Do I get a refund?
FC JFK to SEA - TV does not work at my seat. FA tells me she is going to write it up. What does that mean? Do I get a refund, coupon, upgrade, something? Does it happen automatically, or, do I have to call somewhere? Any guidance is appreciated.
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Originally Posted by dlfrflyer
(Post 12777451)
FC JFK to SEA - TV does not work at my seat. FA tells me she is going to write it up. What does that mean? Do I get a refund, coupon, something? Does it happen automatically, or, do I have to call somewhere? Any guidance is appreciated.
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A refund? Are you serious? The flight did get you to your destination right?
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Originally Posted by timetosave
(Post 12777608)
A refund? Are you serious? The flight did get you to your destination right?
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Is an airline obligated to provide you entertainment? did you pay extra for the enternainment?
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Originally Posted by JBa
(Post 12777668)
Is an airline obligated to provide you entertainment? did you pay extra for the enternainment?
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Originally Posted by JBa
(Post 12777668)
Is an airline obligated to provide you entertainment? did you pay extra for the enternainment?
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Send an email to Delta and let them know. In response, you will get something along the lines of:
"Dear dlfrflyer, We are sorry to hear that you were disappointed with our service on your flight to Chicago. We know how important tasty and nutritious meals are to your in-flight experience. We will pass along your comments to the appropriate department and have credited you with 2,500 miles. dlfrflyer, we hope to have the opportunity to serve you again." Mike |
Originally Posted by JBa
(Post 12777668)
Is an airline obligated to provide you entertainment? did you pay extra for the enternainment?
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Cheney is NO longer in the White House
Originally Posted by timetosave
(Post 12777608)
A refund? Are you serious? The flight did get you to your destination right?
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I flew JetBlue BTV-JFK a couple months ago and the satellite TV was broken on the entire flight. The non-live video worked just fine though.
I didn't think anything of it, but I got an email about a week later apologizing for the outage and offering a $15 voucher for future JetBlue flights. That seemed like fair compensation to me. |
I had once a flight (2 years ago) where my the IFE in my seat was in a boot-loop. Made a very long SAN-JFK flight.
worse, the AF connection flight had problems with the sound. It was a very long trip. I shoot delta an e-mail, but didn't receive anything. Next time I will be more persistent. |
When the AVOD was broken for the entire airplane and the entire flight on my 15 hour LAX-SYD run, they gave everyone, BE and Economy, $100 vouchers upon arrival. As the OP was presumably the only person on the flight having a malfunctioning IFE, they didn't give compensation after his flight.
As a paid FC passenger (remember folks, this is exactly the type customer DL wants to keep) compensation of some kind should definitely be forthcoming. The OP should remember to keep their letter/email brief and to the point. |
Originally Posted by Culrain
(Post 12783921)
When the AVOD was broken for the entire airplane and the entire flight on my 15 hour LAX-SYD run
I wonder if anyone offered to try and fix it for them. I'm a Windows/Linux systems administrator, and the people I normally travel with are all embedded firmware engineers. "15 hours with no AVOD? Bring me a drink, we will fix it!" |
Originally Posted by sryan2k1
(Post 12784048)
I wonder if anyone offered to try and fix it for them.
I'm a Windows/Linux systems administrator, and the people I normally travel with are all embedded firmware engineers. "15 hours with no AVOD? Bring me a drink, we will fix it!" |
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