Two TTU...No Response in two weeks
Oct 28, 2009, 2:54 pm
#1
Original Poster
Join Date: Jan 2004
Location: IND
Programs: UA Plat,DL PM,HH Diamond
Posts: 597
Two TTU...No Response in two weeks
I have sent in two complaints with specific ticket numbers and PNRs over the past two weeks. My patience was thinning, but I guess Delta figured that the distance from the incident would lessen its importance.
However, seeing the threads earlier about people receiving 10-25k for operational disruptions without solicitation made me especially angry.
Not to spawn an NW/DL war, but how long has the turnaround been for people using the 'contact us' link?
I'm wondering where I can go.
However, seeing the threads earlier about people receiving 10-25k for operational disruptions without solicitation made me especially angry.
Not to spawn an NW/DL war, but how long has the turnaround been for people using the 'contact us' link?
I'm wondering where I can go.
Oct 28, 2009, 3:01 pm
#2
Join Date: Oct 2009
Location: MEM
Programs: AA - PP
Posts: 887
The last one I sent, I got an immediate canned response that they're running behind and it would be 3-4 days to answer. Ended up taking 9 business days (plus a weekend) before I got a response, which I will commend was hand written and not just a canned reply. I saw some other posts around here with people getting 8-9 response time messages, so they may be way behind.
Oct 28, 2009, 3:20 pm
#3
Join Date: Apr 2009
Programs: AA Exec Plat, HHonors Diamond, Marriott Gold
Posts: 191
After several TTUs to NWA/DL and the ridiculous responses I got from them, I said "See ya!" I am now doing some flying on AA and we had a mechanical issue the other day that put me a day behind. I sent them a quick note and got an automated response right away and 1 hour later a personalized response with an apology and 5000 miles to boot. Delta could learn a few things.
Oct 28, 2009, 4:48 pm
#4
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,418
Bummer to hear. TTU has a usual 1 week turn around time but always worked for me. Did a TTU a few weeks ago and resolution was great.
Oct 29, 2009, 6:30 am
#5
Original Poster
Join Date: Jan 2004
Location: IND
Programs: UA Plat,DL PM,HH Diamond
Posts: 597
Let me clarify that this was done through the 'Delta Contact Us' link. Should I perhaps use the original TTU link from nwa.com even though it is related to Delta tickets? (Though the reservation was issued at nwa.com and ticketed on 012, it was reticketed on 006)
Oct 29, 2009, 6:35 am
#6
Join Date: Nov 2000
Location: Minnetonka, MN, USA
Programs: DL Diamond 2MM, AA ExPlt
Posts: 936
I think DL's TTU is a joke.
I sent a conern in.
It took 10 days to send me a canned response which made it evident they had not even read my original email -- they sent me a link to the webpage which i had asked for a clarification on.....
If you not going to answer questions, why bother....
I sent a conern in.
It took 10 days to send me a canned response which made it evident they had not even read my original email -- they sent me a link to the webpage which i had asked for a clarification on.....
If you not going to answer questions, why bother....
Oct 29, 2009, 9:47 am
#10
Join Date: Aug 2008
Location: Denver, CO
Posts: 628
I had one email where I was praising a flight crew (was about 2 weeks ago) get answered next day, which was nice to see . The one I sent this Tuesday about the vomit flight hasn't been responded to yet, but it is still early. Hopefully it won't take too long to get a non-canned response back.
Oct 29, 2009, 12:09 pm
#11
Join Date: Aug 2008
Location: Denver, CO
Posts: 628
I had one email where I was praising a flight crew (was about 2 weeks ago) get answered next day, which was nice to see . The one I sent this Tuesday about the vomit flight hasn't been responded to yet, but it is still early. Hopefully it won't take too long to get a non-canned response back.
Oct 29, 2009, 12:35 pm
#13
Join Date: Aug 2008
Location: Denver, CO
Posts: 628
Sorry, would have been more helpful if I had stated what method I use wouldn't have it?
I normally just contact Delta through the "contact us" email link.
http://www.delta.com/emailus/servlet/EmailUs?cmd=go
I normally just contact Delta through the "contact us" email link.
http://www.delta.com/emailus/servlet/EmailUs?cmd=go
Oct 29, 2009, 1:06 pm
#15
Join Date: Sep 2005
Location: GNV which is not where we would like to be :)
Programs: ABP, Mr. Mom without the kids, Signor Mucci, DL PM, HH & Hyatt Diamond
Posts: 4,526
I've sent three emails within the past 10 days and received separate replies to all three this morning. Don't know if DL was short staffed but responses answered my questions/concerns and the certificate was an unexpected bonus!
