Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Delta Air Lines | SkyMiles
Reload this Page >

Was thanked by DL elite line for being a PE MM

Was thanked by DL elite line for being a PE MM

Old Oct 24, 09, 10:43 am
  #1  
Original Poster
 
Join Date: Nov 2002
Location: MSP; SM with status & many BIS miles
Programs: AA, WN & many Hotels... avoids UA like the plague!
Posts: 1,019
Was thanked by DL elite line for being a PE MM

Wow, I dont recall hearing this before, was thanked by a very nice DL elite line person today for being a SM MM and for being a SM PE as he and DL appreciated all of my business.

He went on to say how much he appreciated that my satisfaction resulted in business for DL which in turn enabled him to get a paycheck. ^

The person was very helpful, provided some tips on some things I had been trying to do or look at getting done, similar to those in the NW GE/PE center.

What I found most interesting is that this person realized the connection to customer satisfaction = continued business = employment = paycheck somethig, perhaps some of the DL management or decision makers particularly in the bean counting or revenue prevention department could use a refresher course in.

Nice job DL elite line^

-H
hooverer is offline  
Old Oct 24, 09, 10:58 am
  #2  
FlyerTalk Evangelist
 
Join Date: Oct 2005
Location: Ponte Vedra Beach, FL
Programs: DL PM, HH Diamond, Fairmont Prem, SPG Gold, Priority Club Plat/IC Amb, AmEx Plat
Posts: 10,839
While waiting for the computer to pull up whatever, I've typically had agents thank me (also great when FAs do it while in F). Also, I've found that phone agents have returned to using formal greetings again (Mr., Ms. etc). There was a period where agents got away from doing that.
AndyTLe is offline  
Old Oct 24, 09, 2:01 pm
  #3  
 
Join Date: Jul 2009
Location: IND
Programs: DL-Plat, CO-Plat, PC-Plat, HH-Gold
Posts: 1
Thumbs up

I was also given what seemed to be a very 'intentional' message of 'thanks for your continued business and being a PM' from the counter agent when checking bag this morning. Sounds like a new thanks initiative being rolled out or something...^
takamine727 is offline  
Old Oct 24, 09, 2:40 pm
  #4  
 
Join Date: May 2006
Location: NYC
Programs: Delta DM/MM, Hertz Platinum
Posts: 1,824
Originally Posted by hooverer View Post
Wow, I dont recall hearing this before, was thanked by a very nice DL elite line person today for being a SM MM and for being a SM PE as he and DL appreciated all of my business.
I'm glad you guys from the NW side are finally able to access the DL Medallion line, and see what we have known for years: the line formerly known as SMS provides a level of service very similar to what you were used to.

One thing though... you're no longer a PE!
orlandodlplat is offline  
Old Oct 24, 09, 7:47 pm
  #5  
 
Join Date: Nov 2002
Location: Toronto, Canada
Programs: DL LTG, SPG LTP, Mar. PLT
Posts: 568
Originally Posted by orlandodlplat View Post
.

One thing though... you're no longer a PE!
That will take a while though, after being a PE for many years the term PM or soon to be DM hasn't taken hold yet.
CaseyN2 is offline  
Old Oct 24, 09, 7:52 pm
  #6  
 
Join Date: May 2002
Location: NC
Programs: AA Concierge Key/1MM, DL DM/2 MM, UA Plat, AS MVP, Hilton Diamond, IHG Spire, Marriott Plat Prem
Posts: 9,807
How do we access the NW Elite line for reservations that Delta.com (and sometimes DL agents) cannot work with? Is there a number we can call for their Elite line?

Also, why do some Delta agents refer to themselves as Ms. XYZ instead of their first name? It makes me feel like Im in grade school sometimes, haha!
SkyTeam777 is offline  
Old Oct 24, 09, 8:07 pm
  #7  
FlyerTalk Evangelist
 
Join Date: Apr 2006
Location: Los Angeles, California
Posts: 13,706
Originally Posted by hooverer View Post
Wow, I dont recall hearing this before, was thanked by a very nice DL elite line person today for being a SM MM and for being a SM PE as he and DL appreciated all of my business.
It's a real thank-you-fest this year. The people on the elite line thank you for being PM; FAs wander around the FC cabins thanking you for flying DL--they even shake your hand on international flights. They are very nice gestures.
ContinentalFan is offline  
Old Oct 27, 09, 8:52 pm
  #8  
Original Poster
 
Join Date: Nov 2002
Location: MSP; SM with status & many BIS miles
Programs: AA, WN & many Hotels... avoids UA like the plague!
Posts: 1,019
Originally Posted by orlandodlplat View Post
I'm glad you guys from the NW side are finally able to access the DL Medallion line, and see what we have known for years: the line formerly known as SMS provides a level of service very similar to what you were used to.

One thing though... you're no longer a PE!
It just dawned on me, I was actually a PM before, that is PE + MM = PM
hooverer is offline  
Old Oct 27, 09, 9:25 pm
  #9  
 
Join Date: Dec 2006
Location: MSY
Programs: DL PM, LY Silver
Posts: 520
Originally Posted by ContinentalFan View Post
It's a real thank-you-fest this year. The people on the elite line thank you for being PM; FAs wander around the FC cabins thanking you for flying DL--they even shake your hand on international flights. They are very nice gestures.
It costs so little. But it sounds so good.
GMill is offline  
Old Oct 27, 09, 9:33 pm
  #10  
Original Member
 
Join Date: May 1998
Location: Atlanta, GA
Programs: DL 3 MM/DM, Starriott Ambassador, National Exec Elite
Posts: 3,862
Originally Posted by ContinentalFan View Post
It's a real thank-you-fest this year. The people on the elite line thank you for being PM; FAs wander around the FC cabins thanking you for flying DL--they even shake your hand on international flights. They are very nice gestures.
The thanks and a handshake on international flights in BE is not a gesture new to, or specific to, this year. That has been done a number of times in the past.

Not on every flight, by any means, but a decent percentage of the time.

LHR-ATL in December 2008 comes to mind. And, actually, I had a FA on LGA-ATL in September extend that gesture in F as well.
Robert Leach is offline  
Old Oct 27, 09, 11:57 pm
  #11  
 
Join Date: Oct 2009
Location: MSP
Programs: DL Diamond; NW Platinum; Hilton Diamond; Hertz President's Circle
Posts: 159
Originally Posted by SkyTeam777 View Post
How do we access the NW Elite line for reservations that Delta.com (and sometimes DL agents) cannot work with? Is there a number we can call for their Elite line?

Also, why do some Delta agents refer to themselves as Ms. XYZ instead of their first name? It makes me feel like Im in grade school sometimes, haha!
Here is the number to the NWA Platinum Elite Line
(Number Removed by Moderator)

Wish I could say same about Delta Platinum ELite Line, since the skymiles conversion started this month I have dealt with two rude Delta agents, both calling me ny my first name and both using there first name with me only. I did have one good Delta agent, very kind and helpful, until we got disconnected, when I called back I got stuck with another rude one....I already miss NWA customer service...

Last edited by thezipper; Oct 30, 09 at 10:50 am Reason: Elite Number Removed
LKYGSR is offline  
Old Oct 28, 09, 12:26 am
  #12  
 
Join Date: Oct 2009
Location: ATL
Posts: 240
Originally Posted by SkyTeam777 View Post
How do we access the NW Elite line for reservations that Delta.com (and sometimes DL agents) cannot work with? Is there a number we can call for their Elite line?

Also, why do some Delta agents refer to themselves as Ms. XYZ instead of their first name? It makes me feel like Im in grade school sometimes, haha!
LOL - Just trying to be professional; I guess. Response to another poster --- I have ALWAYS been acknowledged on the phone for my loyality; not so much at the airport.
DeltaDiamond is offline  
Old Oct 28, 09, 12:31 am
  #13  
 
Join Date: Oct 2009
Location: ATL
Posts: 240
Originally Posted by LKYGSR View Post
Here is the number to the NWA Platinum Elite Line
(Number Removed by Moderator)

Wish I could say same about Delta Platinum ELite Line, since the skymiles conversion started this month I have dealt with two rude Delta agents, both calling me ny my first name and both using there first name with me only. I did have one good Delta agent, very kind and helpful, until we got disconnected, when I called back I got stuck with another rude one....I already miss NWA customer service...
OK - I'm gonna get clobbered for this this... but here is a number to the best of the best DL call-center agents. No menu or long hold times... sometimes you will hear music w/o even as much as a greeting, so just wait. These agents can handle any domestic issue; most often w/o a long hold for a supervisor to review... just highly trained DL SR agents on this line. Downside... it's not 24/7. The magic number is (Number Removed by Moderator)

Last edited by thezipper; Oct 30, 09 at 10:52 am Reason: Elite Number Posted
DeltaDiamond is offline  
Old Oct 28, 09, 8:28 am
  #14  
 
Join Date: Jul 2009
Programs: DL Plat, YX Miles Exec, CO Plat, HH Gold
Posts: 33
Originally Posted by LKYGSR View Post
Here is the number to the NWA Platinum Elite Line
(Number Removed by Moderator)


Wish I could say same about Delta Platinum ELite Line, since the skymiles conversion started this month I have dealt with two rude Delta agents, both calling me ny my first name and both using there first name with me only. I did have one good Delta agent, very kind and helpful, until we got disconnected, when I called back I got stuck with another rude one....I already miss NWA customer service...
Haven't experienced that at all, in fact it's been a pleasant experience each time I have had to use them. But, if you are so inclined, you can still call the number on your NWA PE card, they are still answering and doing great things in Chisolm for me as well!

Last edited by thezipper; Oct 30, 09 at 10:52 am Reason: Elite number posted
RCarverJr is offline  
Old Oct 28, 09, 9:43 am
  #15  
 
Join Date: Oct 2009
Location: MSP
Programs: DL Diamond; NW Platinum; Hilton Diamond; Hertz President's Circle
Posts: 159
Originally Posted by DeltaDiamond View Post
OK - I'm gonna get clobbered for this this... but here is a number to the best of the best DL call-center agents. No menu or long hold times... sometimes you will hear music w/o even as much as a greeting, so just wait. These agents can handle any domestic issue; most often w/o a long hold for a supervisor to review... just highly trained DL SR agents on this line. Downside... it's not 24/7. The magic number is (Number Removed by Moderator).
Thanks so much! I'll use the number carefully and won't mention who I got it from. Hope you don't get clobbered for doing a good deed.

Last edited by thezipper; Oct 30, 09 at 10:52 am
LKYGSR is offline  

Thread Tools
Search this Thread
Search Engine: