Complimentary Upgrade Available But Not Clearing: Shouldn't I Have Gotten It Already?
Oct 26, 2009, 11:01 am
#91
Join Date: Aug 2009
Location: TN
Programs: DL 2MM, AA ExPlat, UA S, HH S, MR LT Titanium, National Exec
Posts: 317
My flight this thursday MSP-LGA has 7 open seats and she told me that none will be released before at the gate.
Oct 26, 2009, 11:19 am
#92
Join Date: Dec 2005
Location: Hopefully on a plane...
Posts: 6,580
SEA-JFK has a very high number of international connections on that 6:15am flight along with a very heavy medallion load (usually). If there is no "X" inventory available, there is no advanced upgrade.
Oct 26, 2009, 12:23 pm
#93
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
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Posts: 10,343
I recently had JFK-SEA hold back all seats. Front cabin was entirely empty until 4 days before departure when two seats were taken (presume sold as X remained zero the whole time). No one got the advanced upgrade and it was 14/16 open 1 hour before departure. I wound up #1 on the list and the gate agent upgraded me when I inquired about the upgrade - she didn't even wait until 30 minutes prior. I was able to enjoy the JFK SkyClub for 30 minutes 
Point to the OP is that DL holds back a lot or all of FC seats for sale or misconnects or any other reason on big routes like JFK to the west coast and back. You should have no problem clearing with that many seats open this far out.
-RM
Point to the OP is that DL holds back a lot or all of FC seats for sale or misconnects or any other reason on big routes like JFK to the west coast and back. You should have no problem clearing with that many seats open this far out.
-RM
Oct 26, 2009, 1:08 pm
#94
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
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Posts: 15,188
Interesting... I just cleared for my 1:30pm flight on Sun at the 5 day point before I can check in... so it actually cleared me 6 days before the departure time. It is a NWA operated, booked through DL website and with a DL flight number. Strangely enough DL also shows no seat assigned, but NW website shows me with seats.
Not that I'm complaining one bit about the upgrade
Not that I'm complaining one bit about the upgrade
Oct 26, 2009, 1:58 pm
#95
Join Date: Jan 2006
Location: DEN
Programs: UA 1K (MM), DL, AA, AS, HHonors, SPG, Kimpton, Hyatt, IC PC, Marriott Titanium (LT PLT), Hertz PC
Posts: 7,231
Please.
If you are within the window and there is upgrade inventory available, the agent absolutely should upgrade the passenger.
Granted, the automated system should run at the correct window time, and when inventory becomes available, anyone on the list waiting for it that is within the window should be upgraded. But to deny an agent the authority/ability to process the upgrade when the inventory is sitting there is inappropriate.
If you are within the window and there is upgrade inventory available, the agent absolutely should upgrade the passenger.
Granted, the automated system should run at the correct window time, and when inventory becomes available, anyone on the list waiting for it that is within the window should be upgraded. But to deny an agent the authority/ability to process the upgrade when the inventory is sitting there is inappropriate.
...What you say is true for the DL system...
However, the flight in question was a NW flight, and the NW upgrade system does NOT run as soon as R inventory is released. Therefore, giving DL agents (who are used to the DL system) the ability to manually upgrade passengers on NW flights (which are still running the NW EUA process) undermines the automated system, and possibly pushes someone who was supposed to get upgraded out of the F cabin.
I stand by my statement that it annoys me and that DL agents should not be able to manually process upgrades on a NW operated flight.
Oct 26, 2009, 2:00 pm
#96
Join Date: Jan 2006
Location: DEN
Programs: UA 1K (MM), DL, AA, AS, HHonors, SPG, Kimpton, Hyatt, IC PC, Marriott Titanium (LT PLT), Hertz PC
Posts: 7,231
Interesting... I just cleared for my 1:30pm flight on Sun at the 5 day point before I can check in... so it actually cleared me 6 days before the departure time. It is a NWA operated, booked through DL website and with a DL flight number. Strangely enough DL also shows no seat assigned, but NW website shows me with seats.
Not that I'm complaining one bit about the upgrade
Not that I'm complaining one bit about the upgrade
Oct 26, 2009, 2:02 pm
#97
Join Date: Jan 2006
Location: DEN
Programs: UA 1K (MM), DL, AA, AS, HHonors, SPG, Kimpton, Hyatt, IC PC, Marriott Titanium (LT PLT), Hertz PC
Posts: 7,231
Yes it is, I am no longer clearing at the 5, 3 or 1 day window for ALL my flights when I ALWAYS cleared at the 5 day window before Oct 1. The agent on the phone said they are now hoding more seats back than they did before. So it will be more and more waiting at the gate which is a pain because half the time they call boarding before clearing them
Oct 28, 2009, 10:54 am
#98
FlyerTalk Evangelist
Join Date: Nov 2004
Location: 45° North
Programs: DL DM MM, HH Diamond
Posts: 10,196
I have flights this Saturday morning that have not yet cleared, however, there isV available. It has been a while since I have been Gold and maybe am confusing the "3 Days." Should I wait until tomorrow (Thursday) to call, or should I call now?
Oct 28, 2009, 11:22 am
#99
Join Date: Jul 2006
Location: DCA/BWI & MSY
Programs: DL PM; Co Gold; PC Plat; Hhonors Silver
Posts: 162
CALL
I suggest calling. I had this issue yesterday. I had to buy a ticket yesterday for a flight on Thurs. When booking the flight on DELTA.COM was told that upgrade was available (q fare), chose first class seats, then ticketed in coach. Call SMS and agent was confused. She put me on hold for 5 or 10 minutes, then came back apologizing that the website is still acting up with upgrades and that another agent (can't remember what department) had just forced the upgrade that should have been automatic.
Oct 28, 2009, 11:53 am
#100
Join Date: Jan 2006
Location: DEN
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Posts: 7,231
Is it DL operated, or NW operated?
If so, you should be looking for R (not V), and you should not call...
Oct 28, 2009, 1:02 pm
#103
Join Date: Sep 2008
Location: SEA
Programs: AA Plat, DL PM (not for long)
Posts: 546
I will see your please and raise you a ...
What you say is true for the DL system...
However, the flight in question was a NW flight, and the NW upgrade system does NOT run as soon as R inventory is released. Therefore, giving DL agents (who are used to the DL system) the ability to manually upgrade passengers on NW flights (which are still running the NW EUA process) undermines the automated system, and possibly pushes someone who was supposed to get upgraded out of the F cabin.
I stand by my statement that it annoys me and that DL agents should not be able to manually process upgrades on a NW operated flight.
...What you say is true for the DL system...
However, the flight in question was a NW flight, and the NW upgrade system does NOT run as soon as R inventory is released. Therefore, giving DL agents (who are used to the DL system) the ability to manually upgrade passengers on NW flights (which are still running the NW EUA process) undermines the automated system, and possibly pushes someone who was supposed to get upgraded out of the F cabin.
I stand by my statement that it annoys me and that DL agents should not be able to manually process upgrades on a NW operated flight.
Oct 28, 2009, 4:44 pm
#105
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,419