New SkyMiles Card - Phone Number(s)
Oct 12, 2009, 11:11 am
#1
Original Poster
Join Date: Aug 2006
Location: MSP
Programs: 1st Class Only
Posts: 280
New SkyMiles Card - Phone Number(s)
I just received my shiny new Silver Medallion SkyMiles card. I'm looking for the equivalent to the NW WP elite line telephone number. On the back of the card it has:
For premium sales and service : 1.800.325.6XXX
SkyMiles OneSource: 1.800.325.3XXX
Can anyone please explain what these are? I have read references to Delta SMS on this board but have no clue who/what they are.
I actually earned Gold Medallion Status in the past week and was wondering if these are the same numbers that will be on that card when I receive it?
For premium sales and service : 1.800.325.6XXX
SkyMiles OneSource: 1.800.325.3XXX
Can anyone please explain what these are? I have read references to Delta SMS on this board but have no clue who/what they are.
I actually earned Gold Medallion Status in the past week and was wondering if these are the same numbers that will be on that card when I receive it?
Oct 12, 2009, 11:17 am
#2
FlyerTalk Evangelist
Join Date: Oct 2005
Location: Ponte Vedra Beach, FL
Programs: DL PM, HH Diamond, Fairmont Prem, SPG Gold, Priority Club Plat/IC Amb, AmEx Plat
Posts: 10,839
SMS was Special Member Services which has been replaced by Premium Sales and Service (PSS). Some use SMS and PSS interchangeably
SkyMiles OneSource is the automated system with SM information.
The numbers should be the same, and shouldn't really matter, as you enter your SM and your call is route/prioritized appropriately.
SkyMiles OneSource is the automated system with SM information.
The numbers should be the same, and shouldn't really matter, as you enter your SM and your call is route/prioritized appropriately.
Oct 12, 2009, 11:22 am
#4
Join Date: Jun 2005
Location: Gone to Carolina in my mind
Programs: AA ExpMM, DL 2MM, IHG Spire/RA
Posts: 1,986
Skymiles Onesource is some sort of automated telephone system for some Skymiles functions. The published number is 1-800-325-3999.
I've personally never used it. Supposedly you can use it to donate miles to charities, retrive a forgotten account number, and answer FAQs.
I've personally never used it. Supposedly you can use it to donate miles to charities, retrive a forgotten account number, and answer FAQs.
